1,120 Application Engineer jobs in Malaysia

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We are seeking a proactive and technically skilled L2 Infra Application Support Engineer to join our client. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications running on Unix/Linux platforms . You will work closely with development, infrastructure, and L3 support teams to resolve issues, automate processes, and enhance operational reliability.

• Troubleshoot and resolve Level 2 application and infrastructure incidents within SLA timelines.
• Conduct regular system and application health checks and respond to alerts from monitoring tools.
• Develop and maintain Shell scripts to automate operational tasks such as log management, monitoring, and cleanup.
• Execute and optimize SQL/PLSQL or MySQL queries to support data analysis and troubleshooting.
• Assist in change management activities including validation, coordination, and post-deployment checks.
• Perform log analysis and root cause identification using CLI tools (grep, awk, tail, etc.).
• Create and maintain runbooks, SOPs, and incident reports for operational continuity.
• Manage and fulfill service requests such as user access, parameter changes, and file uploads using ITSM tools like ServiceNow .
• Strong hands-on experience with Shell scripting (Bash, Korn, or similar).
• Solid understanding of Unix/Linux systems , including file systems, cron jobs, and process management.
• Experience with Oracle/PLSQL or MySQL databases – writing queries, procedures, and performing basic DB support.
• Familiarity with monitoring tools (e.g., Nagios, Zabbix, OEM) and log analysis techniques.
• Working knowledge of ITSM platforms such as ServiceNow or Remedy.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work independently in a 24x7 support environment , including on-call rotations if required.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Banking

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Kota Damansara, Selangor, Malaysia 1 week ago

L2 Application Support (Unix Shell Script, Sql)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago

Petaling Jaya, Selangor, Malaysia 5 months ago

Application Support Specialist (HR Analyst I)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Technical Support Engineer - Azure Databricks

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 5 months ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Technical Support Engineer- Dynamics 365 Supply Chian Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago

International Technical Support Engineer（FAE at cpe)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

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Talent Acquisition @ EPF Malaysia | Sourcing Top Talent

JOB SUMMARY

The Application Support Engineer is responsible for the application support including the implementation, enhancement, maintenance and administration of IT applications and their components. They will work closely with the Business Users to provide application operational support and to ensure timely and efficient resolution of IT application-related incidents.

JOB RESPONSIBILITIES

1. Application Implementation and Enhancements

• As the Subject Matter Expert (SME) / reference for the IT Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc.
• Analyze current application and infrastructure technical and functional requirements, and plan for future enhancements or upgrades.
• Lead, drive or participate in end to end management and execution of projects/change requests to implement enhancements and upgrades within mutually agreed scope, timelines and budget with minimal disruptions to business and operations and in accordance with relevant IT frameworks, guidelines and policies.
• Proactively coordinate and manage system and technical issues, risks and escalate the issues/risks appropriately for resolution.
• Develop and maintain IT system technical documentations including Technical Operation Manual, Guideline, ‘Arahan Kerja’, and reports.

2. System/Application Maintenance and Administration

• Administers, monitors and regulates operating system and platform components within the network, covering aspects of operating systems, hardware, appliances, applications, modules and other related components with those systems in all environments.
• Proactively monitor, manage and maintain application / systems to ensure that these systems are always in high availability to function at any time.
• Coordinate maintenance tasks for the application / systems, infrastructure and related components to ensure optimal maintenance, availability and performance.
• Proactively monitor the availability, capacity, resource utilization, performance and throughput of supported applications / systems to minimize service interruptions and downtime.
• Prioritize, schedule and delegate assignment of support activities and tasks.
• Ensure the application/systems are updated and in compliance in terms of software & security patching, remediation vulnerability, software updates, technology refresh, obsolescence, system / application bugs, and etc.

3. System/Application Technical Support

• Resolve IT system technical incidents, service requests and problems in a timely and efficient manner in line with business requirements.
• Provide appropriate maintenance, technical support and incident management processes and procedures to support and maintain the system, and to investigate and resolve the technical incidents in production and disaster recovery environments.
• Coordinate technical / deployment / implementation tasks and activities related to the IT systems with relevant internal teams and external parties as and when required.
• Provide timely communication to relevant parties internally, other departments and divisions, the business owner as well as business users on the status of the service requests and incidents.
• Liaise and coordinate with the respective IT systems’ vendors to ensure the system / application incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs by undertaking problem diagnosis, implementing problem resolution and applying appropriate proactive prevention to the IT systems.

4. Disaster Recovery and Business Continuity

• Ensure IT Systems and Infrastructure in the disaster recovery environment are implemented, updated, maintained and ready for disaster recovery execution.
• Participate in disaster recovery simulation activities (planning, preparations, testing, simulation, execution) as and when required.
• Prepare and update disaster recovery documentations i.e. Disaster Recovery Procedure, Disaster Recovery Checklist, Disaster Recovery Run book, system recovery workflow, etc.

5. Technical Support Assistance and Ad-Hoc Task

• Assist in providing information and support for technical deployment / implementation tasks and activities of other related systems, solutions and technologies.
• Cooperate with other teams / parties (internal and external) in ad-hoc projects / tasks / activities related.
• Prepare technical documentation, reports, slide or other deliverables related to systems / applications as and when needed.

JOB REQUIREMENTS

• Passed the Malay Language (including oral test) at Sijil Pelajaran Malaysia (SPM) level.
• A bachelor’s degree (Honours) in Computer Science, Information Technology or equivalent which is recognized by the Government from any local or abroad higher learning institution in related field of study or qualification in a related field of study which is recognized by the Government.
• Possess any certification or accreditation related to system/application administration and support from recognized IT organization is an added advantage.
• A solid track record of at least 3 years of relevant experiences in system/application administration or system/application support role with skills in IT problem diagnosis, troubleshooting and resolution.

General Skill

• Work independently, manage multiple tasks, and solve problems effectively.
• Demonstrate attention to detail and collaborate well with cross-functional teams.
• Communicate clearly in English and Bahasa Malaysia; show proficiency in English as a plus.
• Perform under pressure and meet tight deadlines.
• Complete tasks from start to finish with minimal supervision.
• Support tasks beyond regular hours when needed.

Technical Skills

• Understand server administration, system architecture, and maintenance, with experience in Windows OS, Terminal Services, Virtualization, and infrastructure technologies.
• Understand database systems with basic knowledge of components, operations, and SQL.
• Possess familiarity with open-source operating systems like Linux and basic scripting languages such as PowerShell (added advantage).
• Demonstrate knowledge of application development languages and components like .NET Framework, Java, and ColdFusion (added advantage).
• Grasp basic networking, firewalls, security, backup, storage, and enterprise IT technologies such as HCI, Cloud, IoT, and other emerging technologies.

JOB STATUS

Permanent

All applications are treated with strict CONFIDENTIALITY . Only shortlisted candidates will be contacted for interviews. Applications are considered UNSUCCESSFUL if no feedback is received within 2 MONTHS of the closing date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Design and Information Technology

Referrals increase your chances of interviewing at EPF Malaysia by 2x

Get notified about new Application Support Engineer jobs in Kota Damansara, Selangor, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

L2 Application Support (Unix Shell Script, Sql)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Application Support Engineer (Based in KL)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 21 minutes ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Technical Support Engineer (Medical Devices)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 5 months ago

Application Support Specialist (HR Analyst I) Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Executive, Application Support (Group IT)

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Join to apply for the Application Support Engineer role at Accenture Southeast Asia

Join to apply for the Application Support Engineer role at Accenture Southeast Asia

Get AI-powered advice on this job and more exclusive features.

As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.

Analyze system performance and identify areas for improvement.

Collaborate with cross-functional teams to enhance system functionality.

Document troubleshooting processes and solutions for future reference.

Provide training and support to team members on system operations.

Stay updated with industry trends and best practices to ensure optimal system performance.

Strong fluency in Mandarin language.

Advanced proficiency in Oracle SQL is required.

Advanced proficiency in Internet Information Server (IIS) Administration is recommended.

Intermediate proficiency in IT Troubleshooting and Engineering Support is suggested.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Strategy/Planning and Information Technology
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x

Sign in to set job alerts for “Application Support Engineer” roles.

Kota Damansara, Selangor, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Ara Damansara, Selangor, Malaysia MYR5,000.00-MYR8,000.00 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

L2 Application Support (Unix Shell Script, Sql)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Support Engineer-Microsoft Power Platform

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Technical Support Engineer- Dynamics 365 Supply Chian Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Application Support Engineer

role at

EPF Malaysia Join to apply for the

Application Support Engineer

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EPF Malaysia Direct message the job poster from EPF Malaysia Talent Acquisition @ EPF Malaysia | Sourcing Top Talent

JOB SUMMARY The Application Support Engineer is responsible for the application support including the implementation, enhancement, maintenance and administration of IT applications and their components. They will work closely with the Business Users to provide application operational support and to ensure timely and efficient resolution of IT application-related incidents. JOB RESPONSIBILITIES 1. Application Implementation and Enhancements As the Subject Matter Expert (SME) / reference for the IT Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc. Analyze current application and infrastructure technical and functional requirements, and plan for future enhancements or upgrades. Lead, drive or participate in end to end management and execution of projects/change requests to implement enhancements and upgrades within mutually agreed scope, timelines and budget with minimal disruptions to business and operations and in accordance with relevant IT frameworks, guidelines and policies. Proactively coordinate and manage system and technical issues, risks and escalate the issues/risks appropriately for resolution. Develop and maintain IT system technical documentations including Technical Operation Manual, Guideline, ‘Arahan Kerja’, and reports. 2. System/Application Maintenance and Administration Administers, monitors and regulates operating system and platform components within the network, covering aspects of operating systems, hardware, appliances, applications, modules and other related components with those systems in all environments. Proactively monitor, manage and maintain application / systems to ensure that these systems are always in high availability to function at any time. Coordinate maintenance tasks for the application / systems, infrastructure and related components to ensure optimal maintenance, availability and performance. Proactively monitor the availability, capacity, resource utilization, performance and throughput of supported applications / systems to minimize service interruptions and downtime. Prioritize, schedule and delegate assignment of support activities and tasks. Ensure the application/systems are updated and in compliance in terms of software & security patching, remediation vulnerability, software updates, technology refresh, obsolescence, system / application bugs, and etc. 3. System/Application Technical Support Resolve IT system technical incidents, service requests and problems in a timely and efficient manner in line with business requirements. Provide appropriate maintenance, technical support and incident management processes and procedures to support and maintain the system, and to investigate and resolve the technical incidents in production and disaster recovery environments. Coordinate technical / deployment / implementation tasks and activities related to the IT systems with relevant internal teams and external parties as and when required. Provide timely communication to relevant parties internally, other departments and divisions, the business owner as well as business users on the status of the service requests and incidents. Liaise and coordinate with the respective IT systems’ vendors to ensure the system / application incidents and problems are resolved in a timely and professional manner. Ensure problem prevention methods are continually applied to improve service levels and reduce costs by undertaking problem diagnosis, implementing problem resolution and applying appropriate proactive prevention to the IT systems. 4. Disaster Recovery and Business Continuity Ensure IT Systems and Infrastructure in the disaster recovery environment are implemented, updated, maintained and ready for disaster recovery execution. Participate in disaster recovery simulation activities (planning, preparations, testing, simulation, execution) as and when required. Prepare and update disaster recovery documentations i.e. Disaster Recovery Procedure, Disaster Recovery Checklist, Disaster Recovery Run book, system recovery workflow, etc. 5. Technical Support Assistance and Ad-Hoc Task Assist in providing information and support for technical deployment / implementation tasks and activities of other related systems, solutions and technologies. Cooperate with other teams / parties (internal and external) in ad-hoc projects / tasks / activities related. Prepare technical documentation, reports, slide or other deliverables related to systems / applications as and when needed. JOB REQUIREMENTS Passed the Malay Language (including oral test) at Sijil Pelajaran Malaysia (SPM) level. A bachelor’s degree (Honours) in Computer Science, Information Technology or equivalent which is recognized by the Government from any local or abroad higher learning institution in related field of study or qualification in a related field of study which is recognized by the Government. Possess any certification or accreditation related to system/application administration and support from recognized IT organization is an added advantage. A solid track record of at least 3 years of relevant experiences in system/application administration or system/application support role with skills in IT problem diagnosis, troubleshooting and resolution. General Skill Work independently, manage multiple tasks, and solve problems effectively. Demonstrate attention to detail and collaborate well with cross-functional teams. Communicate clearly in English and Bahasa Malaysia; show proficiency in English as a plus. Perform under pressure and meet tight deadlines. Complete tasks from start to finish with minimal supervision. Support tasks beyond regular hours when needed. Technical Skills Understand server administration, system architecture, and maintenance, with experience in Windows OS, Terminal Services, Virtualization, and infrastructure technologies. Understand database systems with basic knowledge of components, operations, and SQL. Possess familiarity with open-source operating systems like Linux and basic scripting languages such as PowerShell (added advantage). Demonstrate knowledge of application development languages and components like .NET Framework, Java, and ColdFusion (added advantage). Grasp basic networking, firewalls, security, backup, storage, and enterprise IT technologies such as HCI, Cloud, IoT, and other emerging technologies. JOB STATUS Permanent All applications are treated with strict

CONFIDENTIALITY . Only shortlisted candidates will be contacted for interviews. Applications are considered

UNSUCCESSFUL

if no feedback is received within

2 MONTHS

of the closing date. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Design and Information Technology Referrals increase your chances of interviewing at EPF Malaysia by 2x Get notified about new Application Support Engineer jobs in

Kota Damansara, Selangor, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 5 days ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 2 days ago L2 Application Support (Unix Shell Script, Sql)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Application Support Engineer (Based in KL)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 21 minutes ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Support Engineer (Medical Devices)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 5 months ago Application Support Specialist (HR Analyst I)

Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Executive, Application Support (Group IT)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. We are seeking a proactive and technically skilled

L2 Infra Application Support Engineer

to join our client. In this role, you will be responsible for ensuring the

stability, availability, and performance

of business-critical applications running on

Unix/Linux platforms . You will work closely with development, infrastructure, and L3 support teams to resolve issues, automate processes, and enhance operational reliability. Troubleshoot and resolve

Level 2 application and infrastructure incidents

within SLA timelines. Conduct regular

system and application health checks

and respond to alerts from monitoring tools. Develop and maintain

Shell scripts

to automate operational tasks such as log management, monitoring, and cleanup. Execute and optimize

SQL/PLSQL or MySQL queries

to support data analysis and troubleshooting. Assist in

change management activities

including validation, coordination, and post-deployment checks. Perform

log analysis and root cause identification

using CLI tools (grep, awk, tail, etc.). Create and maintain

runbooks, SOPs, and incident reports

for operational continuity. Manage and fulfill

service requests

such as user access, parameter changes, and file uploads using ITSM tools like

ServiceNow . Strong hands-on experience with

Shell scripting

(Bash, Korn, or similar). Solid understanding of

Unix/Linux systems , including file systems, cron jobs, and process management. Experience with

Oracle/PLSQL or MySQL

databases – writing queries, procedures, and performing basic DB support. Familiarity with

monitoring tools

(e.g., Nagios, Zabbix, OEM) and log analysis techniques. Working knowledge of

ITSM platforms

such as ServiceNow or Remedy. Excellent troubleshooting, communication, and documentation skills. Ability to work independently in a

24x7 support environment , including on-call rotations if required. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Airswift by 2x Sign in to set job alerts for “Application Support Engineer” roles.

Kota Damansara, Selangor, Malaysia 1 week ago L2 Application Support (Unix Shell Script, Sql)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago Petaling Jaya, Selangor, Malaysia 5 months ago Application Support Specialist (HR Analyst I)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Technical Support Engineer - Azure Databricks

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 5 months ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Technical Support Engineer- Dynamics 365 Supply Chian Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago International Technical Support Engineer（FAE at cpe)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Application Support Engineer

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Application Support Engineer

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Accenture Southeast Asia Get AI-powered advice on this job and more exclusive features. As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.

Analyze system performance and identify areas for improvement.

Collaborate with cross-functional teams to enhance system functionality.

Document troubleshooting processes and solutions for future reference.

Provide training and support to team members on system operations.

Stay updated with industry trends and best practices to ensure optimal system performance.

Strong fluency in Mandarin language.

Advanced proficiency in Oracle SQL is required.

Advanced proficiency in Internet Information Server (IIS) Administration is recommended.

Intermediate proficiency in IT Troubleshooting and Engineering Support is suggested.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Strategy/Planning and Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x Sign in to set job alerts for “Application Support Engineer” roles.

Kota Damansara, Selangor, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Ara Damansara, Selangor, Malaysia MYR5,000.00-MYR8,000.00 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

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Guidewire Software Summary

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? Summary

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?

If so, come join us! At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks.

We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further. The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.

Job Description

Essential Duties and Responsibilities

A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products. Develop and maintain deep expertise in Guidewire’s suite of products. Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems. Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations. Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products. Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed. Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience. Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers. Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.

Required Experience And Education

Bachelor’s Degree in Computer Science or related field Familiarity with cloud applications and cloud infrastructure/services 4+ years of work experience providing technical software support for a B2B software company Experience with a commercial customer incident tracking or CRM system such as Salesforce.com Experience using a software defect tracking system such as JIRA Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture Knowledge of front-end web technologies (JavaScript/ReactJS or similar) Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.) Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)

Personal Qualities

Outstanding troubleshooting skills. Ability to think critically and display an aptitude for problem solving. Employ sound business judgment when making business decisions. Use creative and innovative ways to solve problems. Display a strong work ethic and do whatever it takes to get the job done. Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders. Understand customer empathy, sense of urgency and commit to customer satisfaction. Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service

Other Requirements

Read, write and speak English fluently We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Job Responsibilities:

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
• Support during business hours and provide 24x7 on-call support.
• Provide Level 2 support on user queries/requirements and production issues raised.
• Investigate production issues, responding based on production defect severity SLAs.
• Manage and respond to users in a timely manner.
• Log incident tickets for production issues and user queries.
• Follow up on defect and incident closure to meet incident closure KPIs.
• Ensure system availability as per respective agreed SLAs.
• Ensure daily end-of-day execution for supported applications is completed successfully.
• Perform annual Disaster Recovery (DR) exercises for supported applications.
• Provide support to System Engineers on server-level patches/upgrades as applicable.
• Ensure application incident & task documentation is properly updated for each production release.
• Demonstrate enthusiasm, hard work, proactivity, and goal orientation, with excellent communication and presentation skills, professionalism, and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints, providing workarounds using Java snippets, Unix shell, or DB scripts.

Job Requirements:

• At least 5 years of hands-on application support experience in the banking industry.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experience in working with some of these technical platforms or programming languages: SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and Scripting.
• Knowledge in the Risk domain, primarily on operational Risk, P & L, Enterprise Risk, and SAS Applications.
• Good understanding of ITIL 4 methodology.

Contract Term: Permanent

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Job Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders.
• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs.
• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyze impact on issues or users’ requirements.
• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved.
• Participate in annual DR/BCM activities or infrastructure-related upgrades.
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
• Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams.
• Be the important bridge between Users and Development team and provide regular updates to all relevant parties.
• Articulate and escalate the support issues with detailed investigation/findings to the Development team if it requires any code change.
• Manage and follow up on Problem tickets (those issues escalated to Development team) to ensure they are resolved and that any implemented fixes are rolled out into Production.
• Be the main gatekeeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes.
• Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users.
• Participate in testing to ensure that only quality defect fixes are rolled out into Production environment.
• Identify areas of improvement to drive down the support volume.
• Perform system monitoring and set up alerts to improve incident resolution times.
• Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.
• Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements:

• At least 5 years of hands-on support experience in a bank, preferably supporting RPA apps such as Blue Prism, Microsoft SharePoint, BMC Remedy, K2 software.
• Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M and Scripting - is a plus.

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