32 Ancillary Services jobs in Malaysia

Clinical Technical Support Specialist page is loadedClinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-621450Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Job Overview & Purpose

The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols.

This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand.

Accountabilities

Accountability 1

• Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases.
• Conducts and performs product integrity tests for difficult case management in countries.

Key Responsibilities:

Clinical & Technical Support:

• Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care.
• Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution.
• Assist with complaints management by accurately documenting issues and contributing to root cause analyses.
• Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution.
• Coordinate with the customer services team to maintain consistency and excellence in service delivery.
• Support integrity testing processes.

Training & Education:

• Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio.
• Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education.

Team Job

Individual contributor:

• Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.

Minimum Key Incumbent Requirements

Required Skills

• Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.

• Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.

• Familiarity with troubleshooting clinical equipment and implant-related software.

• Strong ability to meet tight timelines and manage high-demand situations effectively.

• Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.

• Ability to follow established protocols and enforce requirements effectively.

  Excellent communication skills, with the ability to explain complex

• technical information clearly and concisely.

• Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.

• Familiarity with Cochlear’s implant portfolio is a bonus.

• Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)

Education

• Bachelor of Audiology or above

Languages

• English - Fluent (Required)
• Urdu - Fluent (Preferred)

Work Experience

3 years hands-on experience managing cochlear implant patients preferred.

Previous experience in customer support or technical support roles is a bonus.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome!

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Clinical Technical Support Specialist page is loaded Clinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-621450

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear. Job Overview & Purpose The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols. This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand. Accountabilities

Accountability 1 Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases. Conducts and performs product integrity tests for difficult case management in countries. Key Responsibilities: Clinical & Technical Support: Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care. Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution. Assist with complaints management by accurately documenting issues and contributing to root cause analyses. Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution. Coordinate with the customer services team to maintain consistency and excellence in service delivery. Support integrity testing processes. Training & Education:

Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio. Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education. Team Job

Individual contributor: Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.

Minimum Key Incumbent Requirements

Required Skills Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.

Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.

Familiarity with troubleshooting clinical equipment and implant-related software.

Strong ability to meet tight timelines and manage high-demand situations effectively.

Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.

Ability to follow established protocols and enforce requirements effectively. Excellent communication skills, with the ability to explain complex

technical information clearly and concisely.

Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.

Familiarity with Cochlear’s implant portfolio is a bonus.

Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)

Education Bachelor of Audiology or above Languages English - Fluent (Required) Urdu - Fluent (Preferred) Work Experience 3 years hands-on experience managing cochlear implant patients preferred. Previous experience in customer support or technical support roles is a bonus. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome!

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

To provide medical consultation and opinion in regard to claims pertinent to Guarantee Letter (GL) or Reimbursement / medical claim disputes or appeals / investigations / underwriting, and to ensure effective implementation of case management intervention in order to efficiently reduce or contain healthcare cost, without compromising healthcare quality and needs, in addition to development of quality assurance programmes or other relevant initiatives for organization.

• Medical advisory lead within and beyond operations divisions. To provide medical insights to various divisions within the company such as Medical Claims, Network Management, Call Centre, Customer Services, Product Management & Pricing, Strategic Business Development etc.
• To monitor and follow up with complex cases that require prolonged stay or due for discharge based on the length of stay planned / benchmarked; with the objective of limiting unwarranted extension of stay without compromising the care quality and to evaluate / approve for Top Up GL that fulfills criteria set within the proposed benchmark.
• To provide medical consultation and opinion in regard to admissibility and necessity of medical claims, fulfilment of policy contract definition in medical claims, investigation and underwriting decisions, as well as ad-hoc medical consultation and opinion in medical related queries.
• To communicate with panel specialists via call conference or virtual meetings regarding Professional Fee Queries and address overcharging issues or any issues on specialist’s fees to appropriate parties such as hospital management / hospital fee committee and Ministry of Health (MOH), medical councils, LIAM / PIAM as and when required, in accordance with the PHFSA Fee Schedule and reasonable & customary charges (R&C) guides.
• To develop / coach claim assessors through regular medical trainings and development / revision of internal claims guidelines to enhance their medical knowledge and competency in claim assessment to deliver services in keeping with the standards set.
• To involve in projects and/or initiatives for department / division process improvement.
• To conduct quality assurance checking on medical claims; to vet through periodical service report and follow up with relevant parties for remedial actions and its implementation as and when required.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company’s interest.
• Highlight any potential concerns / risks and proactively share the best risk management practices.
• In charge of fraud, waste and abuse (FWA) detection, resolution and prevention to minimize billing wastages by reviewing and analyzing trends and emerging patterns in hospital and doctors’ charges, implementing controls on claims overutilization.

The Person:

• Qualifications: Licensed practicing Medical Doctor (MBBS / MD) in good standing in medical community, preferably with clinical experience/ specialty in internal medicine, paediatrics, and surgical based. Postgraduate qualification in occupational health, family medicine, or any relevant field would be an added advantage. Experience in a public/ private hospital is essential. Experience in analysis, fraud detection is an added advantage.
• Working Experience: Minimum 5 years working experience in healthcare and/or insurance.
• Key Skills: Sound medical knowledge; knowledge of healthcare billing and medical terminology; strong business acumen with communication, analytical, problem solving, documentation and organization skills; strong negotiation and public relation skills.
• Key Knowledge: Knowledge in medical terminology, clinical knowledge; Proficiency in current healthcare delivery systems and hospital, patient management and billing system; insurance product and contractual wordings knowledge.
• Key Competencies: Customer service, product knowledge, medical knowledge, information gathering and analysis, policy interpretation and application, processes, procedures and policies.
• Demonstrate alignment with the organisation’s core values through expected behaviours.
• High level of integrity, take accountability of work and good attitude over teamwork.
• Take initiative to improve current state of circumstances and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change. Ver 1.0
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Insurance, Hospitals and Health Care, and Medical Practices

Referrals increase your chances of interviewing at GREAT EASTERN by 2x

Get notified about new Medical Case Manager jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Be among the first 25 applicants To provide medical consultation and opinion in regard to claims pertinent to Guarantee Letter (GL) or Reimbursement / medical claim disputes or appeals / investigations / underwriting, and to ensure effective implementation of case management intervention in order to efficiently reduce or contain healthcare cost, without compromising healthcare quality and needs, in addition to development of quality assurance programmes or other relevant initiatives for organization. Medical advisory lead within and beyond operations divisions. To provide medical insights to various divisions within the company such as Medical Claims, Network Management, Call Centre, Customer Services, Product Management & Pricing, Strategic Business Development etc. To monitor and follow up with complex cases that require prolonged stay or due for discharge based on the length of stay planned / benchmarked; with the objective of limiting unwarranted extension of stay without compromising the care quality and to evaluate / approve for Top Up GL that fulfills criteria set within the proposed benchmark. To provide medical consultation and opinion in regard to admissibility and necessity of medical claims, fulfilment of policy contract definition in medical claims, investigation and underwriting decisions, as well as ad-hoc medical consultation and opinion in medical related queries. To communicate with panel specialists via call conference or virtual meetings regarding Professional Fee Queries and address overcharging issues or any issues on specialist’s fees to appropriate parties such as hospital management / hospital fee committee and Ministry of Health (MOH), medical councils, LIAM / PIAM as and when required, in accordance with the PHFSA Fee Schedule and reasonable & customary charges (R&C) guides. To develop / coach claim assessors through regular medical trainings and development / revision of internal claims guidelines to enhance their medical knowledge and competency in claim assessment to deliver services in keeping with the standards set. To involve in projects and/or initiatives for department / division process improvement. To conduct quality assurance checking on medical claims; to vet through periodical service report and follow up with relevant parties for remedial actions and its implementation as and when required. Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks. Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company’s interest. Highlight any potential concerns / risks and proactively share the best risk management practices. In charge of fraud, waste and abuse (FWA) detection, resolution and prevention to minimize billing wastages by reviewing and analyzing trends and emerging patterns in hospital and doctors’ charges, implementing controls on claims overutilization. The Person: Qualifications:

Licensed practicing Medical Doctor (MBBS / MD) in good standing in medical community, preferably with clinical experience/ specialty in internal medicine, paediatrics, and surgical based. Postgraduate qualification in occupational health, family medicine, or any relevant field would be an added advantage. Experience in a public/ private hospital is essential. Experience in analysis, fraud detection is an added advantage. Working Experience:

Minimum 5 years working experience in healthcare and/or insurance. Key Skills:

Sound medical knowledge; knowledge of healthcare billing and medical terminology; strong business acumen with communication, analytical, problem solving, documentation and organization skills; strong negotiation and public relation skills. Key Knowledge:

Knowledge in medical terminology, clinical knowledge; Proficiency in current healthcare delivery systems and hospital, patient management and billing system; insurance product and contractual wordings knowledge. Key Competencies:

Customer service, product knowledge, medical knowledge, information gathering and analysis, policy interpretation and application, processes, procedures and policies. Demonstrate alignment with the organisation’s core values through expected behaviours. High level of integrity, take accountability of work and good attitude over teamwork. Take initiative to improve current state of circumstances and adaptable to embrace new changes. How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Ver 1.0 Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Insurance, Hospitals and Health Care, and Medical Practices Referrals increase your chances of interviewing at GREAT EASTERN by 2x Get notified about new Medical Case Manager jobs in

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Get AI-powered advice on this job and more exclusive features.

Are you looking for a global company with footprints across Asia? Do you want to be part of a collaborative and creative team? Interested in taking your career to the next level?

Crawford & Company is seeking a Claims Examiner to be based in Malaysia.

What to look forward to?

Support ServicesCoordinatorplays a key role in ensuring smooth operations within our claims management process. You will support internal teams by maintaining systems, managing data, preparing reports, and ensuring timely delivery of services in line with client expectations.

You will work closely with adjusters, clients, insurers, and service providers, contributing to high quality customer service and operational excellence.

Your Responsibilities

• Maintain third-party systems and coordinate with IT or vendors to resolve technical issues.
• Accurately register and manage claims information in our internal system.
• Monitor and report on Service Level Agreements (SLAs) to ensure timely actions and compliance.
• Prepare and format weekly, monthly, and quarterly reports as needed.
• Support Bordereaux report preparation, including manual verification and data entry where required.
• Upload claim documents into insurer portals and systems.
• Assist with invoicing and collections processes, responding to client inquiries and following up on overdue payments.
• Answer general phone lines and provide administrative support to branch offices when needed.

What are we looking for?

• At least a SPM Holder
• Fresh College Graduates are encouraged to apply
• Experience in a call center or administrative support environment preferred
• Strong typing skills and high literacy/numeracy levels
• Proficiency in both written and spoken English and Malay languages is essential
• Basic knowledge of insurance industry practices is ideal
• Familiarity with Microsoft Office applications
• Excellent communication, organizational, and multitasking abilities
• Ability to work in a fast paced, customer focused environment, with flexibility to work shifts if required

Why Crawford?

We are people taking care of people. It’s that simple. At Crawford, we treat our clients’ policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.

We are guided by our collective values system: to RESTORE is part of everything we do.

• Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford , embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
• Give Recognition , participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit , sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career

Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.

Apply today! We’re looking forward to your application.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Administrative
• Industries Insurance and Claims Adjusting, Actuarial Services

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Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About Us

Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.

We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.

Job Summary

We are currently looking for a Procurement Officer - Support Services who will be supporting the Global Procurement Services (GPS) team. This role involves end-to-end management of vessel and corporate procurement and invoicing processes. Key responsibilities include ensuring all subscriptions and purchases are correctly linked to purchase orders, accurately coded, and matched to invoices and financial periods. It also includes processing and verifying invoices in a timely manner using Eyeshare, maintaining accurate vendor and banking details, and liaising with internal departments and suppliers to resolve discrepancies, payment queries, and manage vendor accounts. The role requires strict adherence to financial procedures and proactive issue resolution.

Position: Procurement Officer - Support Services

Location: Menara 1 Sentral - Kuala Lumpur

Report to: Procurement Manager - Support Services

What You'll Responsible For:

• Manage and process all vessels subscriptions ensuring that:

- Every subscription is linked to a purchase order.

- Purchase orders are correctly created and account coded.

- Invoices are matched to the correct purchase orders and financial period.

- Missing invoices to be identified and followed up with suppliers.

- Raise separate purchase orders for any exceptional cost and set for vessel managers’ approval

• Manage Corporate Procurement spend as follows:

- Purchase orders are raised in accordance with procedures and/or work with stakeholders on the creation of Purchase orders

- Goods receipt transactions are recorded

- Invoices are matched to purchase orders

- Report non-conformances

• Manage Vessel and Corporate invoices as follows:

- Ensure all incoming invoices via electronic mailbox are scanned and essential details are captured correctly prior registration in Eyeshare.

- Ensure all invoices received are registered into Eyeshare within agreed timeframe from date of receipt

- Ensure all invoices are registered with the correct vendor, amount & currency.

- Ensure bank details stated on the invoices are checked/verified against bank details registered in system before invoice is registered.

- Liaise with other management centres, Procurement officers, WVA Treasury, Corporate Accounts and vendors with regards to invoice receive from suppliers on the Statement of accounts and payment queries and Vendor Bank Details

- Other duties as assigned

What Experience and Skills Required:

• Diploma/Degree in commerce, business administration, accounting and/or finance.

• Fresh graduates are welcome to apply.

• Fair command of English.

• Good organizational skills and Analytical Skills

• Experience in Invoice Registration in SSC environment.

• Solution first approach

• Strong interpersonal skills - ability to get along with diverse personalities and cultures.

• Flexible, out-of-the box thinker who is comfortable working under pressure.

• Pro-active attitude with strong sense of ownership

Become a valued member of our team, where every day presents new opportunities for learning and development. Sound interesting? Click "APPLY" now to embark on a rewarding career journey!

#WSM #LI-POST

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Job Title Technical Support Specialist - Healthcare InformaticsJob Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist - Healthcare Informatics is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

How we work at Philips

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions .

#J-18808-Ljbffr

Job Title Technical Support Specialist - Healthcare Informatics Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to

focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The

Technical Support Specialist - Healthcare Informatics

is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management. Key Responsibilities: Manage and maintain effective communication with customers in relation to logged service requests. Manage effective communication with internal and external cross functional teams. Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite. Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members. Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis. Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate in weekly rotating on-call responsibilities, providing 24/7 coverage. Work with team to perform preventive maintenance. Participate and contribute in cross functional team as an active team member Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing · Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment. Documentation of solutions to ensure support teams and other consultants can participate in support and onward development · Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework Manage and maintain effective communication with customers in relation to logged service requests and project deployment. Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions. Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects · Manage effective communication with internal and external cross functional teams. Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite. Resolve technical issues and offer proactive technical support · Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved. Meeting project milestones and timelines for tasks / activities that has been assigned. Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams. Work on root cause analysis of the incident when needed and work with Problem management team for further analysis. Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate project deployment and associated activities which may require working beyond business hours. Work with the technical support team to optimize existing install bases with learnings from deployments To succeed in this role, you’ll need a customer-first attitude and the following: Relevant degree in computer science or related technology with a minimum of

5 years overall experience with 3+ years hands-on experience supporting different customer Windows Server Administration experience preferred Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory. Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution Proven ability to solve problems systematically and effectively, ensures high customer satisfaction Self-driven, independent, humble and team spirited with learning aptitude. Exhibits leadership through personal responsibility, accountability and teamwork. Able to write client-side scripts like PowerShell, batch etc. How we work at Philips There are three core ways that define our ways of working -

embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion. We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like

working at Philips , read stories from our

employee blog , find information about our

recruitment process

and answers to some

frequently asked questions .

#J-18808-Ljbffr

Position: Post Majority Support Services – Service Navigator
Department: Child and Family Services
Classification/Level: CS4
Employment Status: Regular Full Time

Vision:
M’Chigeeng First Nation is committed to strengthening the well being of children, youth and their families. This will be accomplished through the development, delivery and service coordination of culturally appropriate prevention programming that will enable each to improve their well-being for attaining a healthy lifestyle that contributes to achieving a safe, caring and healthy community.

Reporting Relationship
The Post Majority Support Services – Service Navigator will report directly to the Post Majority Support Services – Program Supervisor; maintain communication within the department and internal working relationships with all Departments within M’Chigeeng First Nation.

Position Summary
This position will function as a co-lead to carry out the mandate of the Post Majority Support Services Program: “The protection, care and nurturance of children, youth and families”, in accordance with Territorial By-Laws. The position is responsible to oversee and monitor the daily management and administration of individual service/wellness plans for youth involved in the Post Majority Support Services program. This includes Youth and young adults who are ageing out or who have aged out of care up to the age of 26. The Post Majority Support Services – Service Navigator functions within legislative requirements, regulations, policies and procedures of the M’Chigeeng First Nation. The Post Majority Support Services – Service Navigator will function and participate in the effective and efficient implementation of goals, objectives, vision and strategic planning of the First Nation including development and evaluation while building capacity for sustaining an integrated community-based model of service delivery for the M’Chigeeng First Nation.

Essential Functions

• Ensure all M’Chigeeng First Nation protocols and Bylaws are adhered to and program activities are conducted in accordance to recommendations and policies as set by Chief & Council.
• Will be current on all Child Welfare matters as required to act as an authorized Representative of M’Chigeeng First Nation and to act as an advocate and lobby for prevention and intervention solutions to issues directly affecting band membership youth involved in child welfare and aging out of the Ontario child welfare system.
• Incorporate and promote Anishnabek cultural values, beliefs and practices and Anishinabemowin into program delivery.
• In collaboration with the Program Supervisor – Post Majority Support Services Program participate and collaborate in the development of the annual service and financial plans to ensure that all aspects of the program are being managed and identified goals and objectives are being achieved.
• In collaboration with the Program Supervisor – Post Majority Support Services Program ensure that service coordination and service flow processes from intake, ongoing service planning and discharge is completed based on Post Majority Support Services, policy and procedures.
• Provide assistance in the development of Orientation and Public Relations documentation and presentations to promote the Post Majority Support Services program.
• Ensure that Youth involved in the program are processed through intake and assessment, obtain informed consent, collect youth background/case history and develop a youth/young adult’s transition plan.
• Work with youth and appropriate workers to assess situations, identify solutions and safety plans when required.
• Practice strict confidentiality, privacy, ethical and non-bias approaches.
• Formulate concrete goals and objectives and identify appropriate internal and external resources to meet identified needs in the provision of services to youth.
• Engage in regular liaison with Family Resource Team staff, other related programs and/or departments within the Community and external agencies.
• Ensure ongoing case management, crisis intervention, referral and access to counselling services and quality of service is provided to youth by monitoring all service providers involved with youth.
• Input service/wellness and other service and financial documentation into the case management software system on a regular and consistent basis.
• Respond to requests for information, case consultations, community public relations requests and documentation in relation to the program.
• Receive and make referrals to services and programs for youth when required.
• Will take an active role and participate in interdepartmental strategic planning activities by assisting in the formulation of annual program goals and objectives for the post majority support services and family resources program.
• Participate in the monitoring of policies and procedures, protocols that are specific to the program’s integrated service delivery model and provide recommendations for enhanced and or new policies.
• Participate in local and regional initiatives whose mandates relate to the identified local community issues.

Planning & Development

• Ensure familiarization with the First Nations Child and Family Services, Post Majority Care Services Toolkit.
• Ensure youth in receipt of service from the Post Majority Support Services program have access to financial support, learning, educational and professional development opportunities, safe, stable housing, and have access to culture, land, language and the Community.
• Complete individual assessments in collaboration with youth to define their service and financial needs based on service standards of the Post Majority Support Services program.
• Develop, review and evaluate the six-month, approved service and wellness plans for youth that are involved in the Post Majority Support Services program to ensure that the needs of youth are being completed.
• Reviews and monitors the individual approved service and financial plans for youth monthly to ensure that financial plans are in line with the annualized program approved budget.
• Coordinate and plan wrap around services with external services that are needed for individual youth based on approved service plans.
• Support youth and young adults in reconnecting with family, culture and community.
• In collaboration with the Program Supervisor – Post Majority Support Services identify professional development and training needs of the service navigators and co-develop training plans based on department needs.
• In collaboration with members of the Team, develop a list of Community Resources for youth that are accessible both on and off the First Nation.
• Work with community resources and partners to create a coordinated comprehensive community plan for establishing an environment that supports the maintenance of healthy lifestyle changes; to enable active involvement and participation.
• Coordinate interdepartmental strategic planning activities for development of a service delivery process to complement the financial management of program needs.
• Assists and participates in Community events both on and off the First Nation when required and needed.
• Efficient utilization of caseworks case management software for the program.

Financial & Reporting

• In collaboration with the Program Supervisor – Post Majority Support Services monitor the annual financial plans for the program and individual financial plans and ensure the collection of data within the database for youth involved in the program.
• As a member of the team, review, prepare and identify current and future annual budget requirements for the program and ensure maintenance in the levels of funding for program sustainability.
• Monitor and ensure compliance with funding agencies; and ensure preparation and timely submission of narrative, statistical and financial reports when required and needed to the Program Supervisor – Post Majority Support Services.
• Review financial reports monthly from Central Finance and prepare a financial analysis and planning for the program in accordance with the approved budgets.

QUALIFICATIONS & REQUIREMENTS

Preferred

• Registered member in good standing with recognized educational institution or professional association.
• Bachelor of Social Work Degree and/or Human Services from an accredited university with 4-years frontline child welfare or social services sector.

Minimum

• Post-Secondary Diploma in Social Services or related field with 2 years direct work experience in frontline child welfare or social services sector.
• Working knowledge of community resources and development.
• Extensive knowledge of the Ontario, Child and Youth Family Services Act and other relevant regulatory and legal requirements.
• Extensive knowledge and understanding of child welfare systems.
• Proven strong leadership with managerial skills and experience.
• Strong decision-making and problem-solving skills.
• Extensive knowledge of the First Nation governance matters and protocols.
• Strong understanding of First Nations Child & Family matters and interests.
• Excellent interpersonal and communication skills; combined with the ability to negotiate positive results while managing positive relationships.

Other Knowledge Skills & Abilities

• Maintains and promotes strict confidentiality
• Knowledge of community and external resources
• Proficient computer skills
• Excellent change management and relationship-building (partnering & networking) skills
• Well organized with ability to multi-task, work well under pressure, and to prioritize work
• Valid Class “G” Drivers License with personal and reliable transportation
• Knowledge of First Nation issues, culture, traditions, customs and practices
• Fluency in Anishinabemowin or a willingness to learn
• Vulnerable Sector Screening (VSS) required (Current 30 days, original or certified copy)

CRC/VSS Rationale

Criminal Reference Check (CRC) Rationale : M’Chigeeng First Nation is in a position of trust to its band members and is committed to providing a safe and secure work environment. Applicants must have record clear and/or dated of convictions relating to fraud, drugs, assault and theft. The CRC must be current (30 days) and must be an Original.

CRC/VSS Rationale: M’Chigeeng First Nation and its agents are in a position of trust in services to band member children and/or vulnerable adults, so a safe and secure working environment is mandatory. Applicants must provide a clear VSS Certificate and the CRC must have a record clear and/or dated of any convictions relating to alcohol, drugs, assault, violence and theft. The CRC and VSS must be current (30 days) and must be an Original.

Interested applicants must submit cover letter, resume, and three (3) current work related references (2 work-related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to:

Application Due Date: March 25th, 2025

Post Majority Support Services Navigator
c/o Human Resources

M'Chigeeng FN, P.O. Box 333
M'Chigeeng, ON P0P 1G0 (Fax )

INCOMPLETE applications will not be considered. Preference will be given to Anishinabek people.
For Job Description, please contact Human Resources

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