4 Allied Health jobs in Malaysia

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Medical Customer Support Engineer role at Materialise

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Medical Customer Support Engineer role at Materialise

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

What you will do

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

Your profile

• Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance
  
  
  

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Associate-level position
• CV in English

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development and Printing Services

Referrals increase your chances of interviewing at Materialise by 2x

Get notified about new Customer Support Engineer jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases. Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance What we offer

Healthy life-work balance When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony. Hybrid working & flexibility Personal growth and career advancement Team building Innovation is key Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Share on: Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work. Curious to learn more about this position? Reach out to our team to get the answers to your questions.

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Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Medical Customer Support Engineer

role at

Materialise Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Medical Customer Support Engineer

role at

Materialise Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

What you will do

Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance

Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Associate-level position CV in English Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development and Printing Services Referrals increase your chances of interviewing at Materialise by 2x Get notified about new Customer Support Engineer jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Technical Service Representative/Assistant Service Engineer/Service Engineer

Petaling Jaya, Selangor, Malaysia 8 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 8 months ago Petaling Jaya, Selangor, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 months ago Ara Damansara, Selangor, Malaysia MYR96,000.00-MYR138,000.00 1 month ago Petaling Jaya, Selangor, Malaysia 5 months ago KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 month ago Technical Support Engineer (H/F) - AIRBUS HELICOPTERS MALAYSIA SDN. BHD.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service Engineer (Angio/ CT scan / MRI)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Support Engineer - Azure Databricks

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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