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Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem-solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 16 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Knowledge on Insurance Domain is preferred
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

ROLES & RESPONSIBILITIES:

Business Process Analysis & Design

• Engage with stakeholders to understand current processes, pain points, and automation opportunities.
• Document and model workflows using BPMN 2.0 standards.
• Develop as-is and to-be process maps, ensuring scalability and efficiency.
• Identify process bottlenecks and propose actionable improvements.

Workflow & System Implementation

• Work with software developers and business unit leaders to translate process models into executable workflows.
• Define functional and non-functional requirements for workflow automation systems.
• Collaborate in system configuration, testing, and validation activities.
• Support workflow deployment, monitoring, and continuous improvement initiatives.

QUALIFICATION & REQUIREMENTS:

• Bachelor of Computer Science or a related field.
• Experience with workflow/BPM platforms such as Joget, Camunda, ProcessMaker, Kissflow, Visio or Power Automate.
• Strong interpersonal and communication skills.
• Eagerness to learn and work in a collaborative environment.
• MUST be willing to work US hours .

BENEFITS:

• Above average salary and performance-based incentives.
• Flexible working hours and the option for occasional remote work.
• Health and wellness benefits, including medical insurance.
• Professional development opportunities and support for certifications.
• A vibrant and inclusive work culture that fosters creativity, collaboration, and personal growth.

Associate Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of AssociateBusiness Analyst.
Global Change Delivery (GCD) Associate Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Associate Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Associate Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Associate Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Associate Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role -Associate Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Associate Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Associate Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements, challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high-level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Associate Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of AssociateBusiness Analyst.
Global Change Delivery (GCD) Associate Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Associate Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Associate Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Associate Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Associate Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role -Associate Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Associate Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Associate Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

At Avanade, we blend strategy, creativity, and technology to reimagine how organizations grow and operate in the age of AI. We help leaders turn complex business challenges into clear narratives and actionable roadmaps then make them real.
You'll work with some of the world's leading brands and public sector organizations, shaping how AI and human insight come together to create value. Here, ideas don't just get discussed they get built. Together we do what matters.
What you'll do
* Shape transformation stories translate business challenges into structured strategies, clear recommendations, and compelling narratives.
* Lead client conversations facilitate workshops, capture insights, and turn discussions into visual storylines and decision-ready decks.
* Design the future state map current journeys, identify friction points, and build new blueprints for new digital or AI-powered services.
* Collaborate to deliver partner with designers, engineers, and change leads to bring ideas to life through prototypes and pilots.
* Communicate with impact : craft presentations that resonate at CxO level combining visuals, logic, and clarity.
Skills & Experiences
* 3+ years of experience in consulting, business analysis, Product management or digital transformation roles.
* Experience in AI-driven transformation, digital strategy, or process redesign.
* Strong business analysis and facilitation skills from journey mapping and service blueprinting to agile requirements definition.
* Experience participating in requirements gathering process with proven ability to lead client presentations, run workshops, and create high-impact decks (e.g., strategy, business case, transformation roadmap).
* Experience working with or alongside across Tech teams (Cloud, AI, Power Platform, Microsoft
* Dynamics, or equivalent), but your strength is framing why it matters.
* Excellent presentation and communication skills, confident presenting, and sharp storytelling.
* Strong analytical and problem-structuring skills you can connect data, behaviour, and business outcomes.
* Would be great if you have experience
* managing client engagements on change management
* working within Agile Methodologies, Waterfall or either
* Managing Tracking with tools like JIRA
About you
You blend analytical sharpness with storytelling. You can sit with clients, ask the right questions, structure messy problems, and communicate your thinking visually and confidently.
* You've presented to senior leaders or executives.
* You think in frameworks and visuals.
* You have a knack for turning bullet points into stories that drive action.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (1) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our Avanade X team works on check out these client studies
* (2) Cirrus Aircraft CX Case Study | Avanade
* (3) Seattle Goodwill - Microsoft Dynamics 365 | Avanade
Interested in knowing what's going on inside Avanade? Check out our videos:
* (4) Avanade X | Avanade
* (5) Avanade X | Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

Associate Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 16 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of AssociateBusiness Analyst.
Global Change Delivery (GCD) Associate Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Associate Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Associate Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Associate Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Associate Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role -Associate Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Associate Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Associate Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Knowledge on Insurance Domain is preferred.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Introduction:
At Avanade, we believe in the power of people to make what matters. With data, creativity and engineering working together, we're here to help clients imagine what's possible, put technology to work for people and create a greater enduring impact in the world.
Come and join us:
Join our Software Engineering team, where a passion for technology and development excellence come together to create innovative and high-quality solutions. Work on enriching projects and tackle significant business challenges alongside talented professionals.
This location will be hybrid for 4Days client onsite at Kelana Jaya, and 1 Day WFH
What you'll do:
The primary purpose of this role is to enable change in an organizational context, by supporting better decision making, through defining needs and business requirements, supporting the delivery, user acceptance testing (UAT) and change management, working independently on projects and / or enhancements across a range of project portfolios.
Skills and Experiences:
* Relevant qualification in Information Technology, Business or related fields.
* Significant experience in a business analysis role.
* Experience working for and knowhow of FMCG/Manufacturing preferably.
* Demonstrated understanding of all aspects of the software development life cycle.
* Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
* Proven ability to interpret information, identify patterns, trends and links that inform decisions and solutions.
* Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes.
* Demonstrated business requirement documentation skills.
* Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
* Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
* Experience working With Agile Framework, Jira, Confluence and basic SQL
About you:
Characteristics that can spell success for this role
* Team player and a good communicator
* Self-motivating
* You have an eye on the future and keep up to date with emerging technologies
* Analytical, curious, agile
Enjoy your career:
Some of the best things about working at Avanade:
Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1) here.
A great place to work:
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn More:
To learn more about the types of projects our software engineering team works on, please check out these case studies:
* (3) Modern Engineering
* (4) Global Software Engineering Hackathon | Techs & Specs Blog (avanade.com)
* (5) ChatGPT and AEM integration | Techs & Specs Blog (avanade.com)
* (6) Ethical and productivity implications of intelligent code creation (avanade.com)
Want to know what's happening internally at Avanade? Check out our blogs:
* (7) Avanade Insights - exchange ideas that drive tomorrow's innovation 
*
(8) Inside Avanade - explore what life is like working at Avanade 
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.