56 Account Representative jobs in Malaysia

Job Title:
Associate, Account Management
Job Description
The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initiatives to improve those scores.
**Essential Functions/Core Responsibilities**
- Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups
- Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience
- Ensures consistency of approach, quality of insight and accuracy of delivery across programs
- Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development and initiative measurement
- Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.
- Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients
- Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement
- Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives
- Builds relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results
- Ensures that standards are incorporated into the project and to process improvement efforts
- Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team
- Assists in carrying out departmental goals and objectives
**Candidate Profile**
- Bachelor's degree in related field from a four-year college or university with four to six years of relevant experience (with at least one year of Progressive Management Experience) preferred
- One or more year(s) call center experience or equivalent working knowledge of call centers preferred
- Six Sigma Green or Black Belt certification preferred
- Ability to handle confidential information with discretion and tact
- Proven experience with data analysis, linkage of multiple data sets and development of keen business insights rooted in an analytic approach
- Passionate about producing high quality analytics deliverables and communicating results to a broad audience
- Intellectual curiosity with a desire for continuous testing and actionable change
- Ability to apply quantitative and/or qualitative research and data analysis techniques to improve operational processes
- Possess skills to motivate teams and operate effectively in a fast paced, high energy environment
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Strong ability to coach, develop action plans which maximize performance and provide effective feedback
- Strong communication skills, both written and verbal
- Desire to work in demanding project environments where deadlines must be met
- Ability to adapt quickly to project/team scope changes
- Experience with statistical concepts and applications
- Proficient in Microsoft Office
**Career Level Description**
Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business . Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
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Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.
& Project Coordination
+ Collaborate with Operations to monitor shipment project execution and milestones for key customers.
+ Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
+ Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
+
+ Quotation & Documentation Support
+ Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
+ Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
+
+ Exception & Performance Reporting
+ Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
+ Produce exception reports with Operations and Account Managers for continuous improvement.
+
+ Billing & Payment Coordination
+ Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
+ Ensure EDI billing accuracy and alignment with customer SOPs.
+ Coordinate with all parties to confirm proper EDI messaging is received.
+ PowerPoint skills - the Account Management Coordinator will produce high quality customer-facing presentations
+ Excel skills - the Account Management Coordinator will generate different types of reports from Expeditors' proprietary systems and preparate pivot tables and charts based on customer' or Expeditors' requirements
+ PowerBI skills (desirable) - basic knowledge of updating or refreshing data, using filters, etc.
+ Logistics industry experience (desirable)
+ Basic EDI skills
+ Basic Accounting skills
Expeditors offers excellent benefits:
+ 13 Months
+ Allowance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company

As a Business Development Associate, you will identify and develop strategic relationships with potential customers and introduce strategic supplier opportunities. You will assist Sales in the development of a strong pipeline of new business opportunities through direct and indirect customer contact and lead prospecting. You will partner with Marketing, Sales, Category Management and Product Development teams to implement business development initiatives.
**Responsibilities:**
+ Coordinates with Sales, Marketing and Category Management to identify customer lead opportunities and follow a process for developing those leads into potential opportunities.
+ Provides qualitative and quantitative business development pipeline analysis and ongoing status to management.
+ Develops and utilizes qualitative and quantitative tools to develop tactical and strategical customer business case, including revenue potential, probability for conversion, costs, risks, and benefits.
+ Facilitates and maintains relationships with the business unit Sales, Marketing and Category Management teams to ensure on-going cultivation of robust pipeline of opportunities established by management.
+ Responsible for creating and distributing monthly reports summarizing business development and integration activities.
+ Enhances and maintains standardized approach for collecting information on business profiles including financial background for presenting strategic acquisitions and joint venture candidates to management.
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree preferred
+ 2+ years of experience in financial service/business development
+ Proficient in Microsoft Office and ability to perform basic computer skills
+ Analytical skills in finance and accounting, including proficiency in analyzing financial statements and completing financial models
+ Ability to lead the implementation of small to medium scale projects
+ Capable of facilitating meetings and developing detail-oriented quality deliverables in support of various business development initiatives
+ Organizational skills with ability to prioritize in a fast-paced environment
+ Interpersonal skills with ability to communicate, written and verbal, and interact with all levels of personnel within organization
+ Ability to adapt to changing priorities, meet deadlines, and work well under pressure
+ Ability to concurrently manage moderately complex and parallel projects that include multiple stakeholders
+ Ability to Identify and clarify/define problems and possible solutions independently
+ Ability to work independently with general supervision, while establishing priorities of others in one or more department, including exercising judgment to make decisions within scope of assigned authority
+ Ability to travel up to 25%
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Business Development Manager, Malaysia
Are you a talented sales expert?
Do you enjoy having a consultative approach toward sales?
About our Team
LexisNexis Legal & Professional, a division of RELX, is a global leader in providing information-based analytics and decision tools for professional and business customers. With a presence in over 150 countries and a workforce of 11,300 employees worldwide, we are committed to delivering exceptional service and innovative solutions. About the Role
As a Business Development Manager, you will drive new business acquisition in Legal, Corporate, Government, and Academic sectors. You have a passion for whitespace sales and technology, which supports the Rule of Law.
Key Responsibilities
+ Actively drive new business and expand our client base within the legal, corporate, and government sectors by identifying and engaging potential clients through a high volume of targeted outreach and cold calling.
+ Cultivate a pipeline of high-potential leads and manage all aspects of the sales cycle from initial contact to close.
+ Conduct needs assessments to understand client challenges and align LexisNexis solutions accordingly.
+ Stay current on market trends, competitor offerings, and emerging client needs within the legal, corporate & government sectors.
+ Ensure timely submission of reports, sales forecasts, and detailed updates on sales activities, progress, and key performance indicators (KPIs).
+ Develop and implement customized sales strategies/pitch to target small, mid-sized, and large law firms as well as corporate accounts.
+ Contribute to the development of business strategies and product innovation by providing feedback on client needs and industry insights.
Requirements
+ Sales Acumen: Proven track record of exceeding sales targets with a keen understanding of the sales cycle.
+ Client-Centric: Strong focus on client needs, with the ability to deliver value-driven presentations and proposals.
+ Industry Knowledge: Deep knowledge of the legal and corporate sectors, particularly regarding legal tech, research tools, and B2B solution to Mid-market.
+ Communication: Exceptional written and verbal communication skills; ability to clearly articulate complex concepts to a variety of audiences.
+ Analytical Skills: Strong ability to analyze sales data, identify trends, and adjust strategies to maximize performance.
+ Time Management: Proficient in managing multiple priorities, with the ability to adapt to changing deadlines and demands.
+ Collaboration: Excellent team player with a collaborative approach to working with cross-functional teams.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs. - Life Assurance Policies: Providing financial security for your loved ones. - Modern Family Benefits: Support for maternity, paternity, and adoption needs. - Long Service Award: Recognition for your dedication and loyalty. - Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Responsibilities**
The incumbent is responsible to achieve stipulated sales target and increase market share. Actively prospect sales leads to develop and secure potential new clients. Develop and nurture strong client contacts and positive relationships with key accounts. Ensure successful sales retention by proactively forging strong relationships with clients. Manage a portfolio of assigned accounts to achieve long-term success and retain existing customer relationships
**Job Requirements**
+ Minimum Diploma in any other disciplines
+ 1 to 2 years of Sales Experience in any industries, preferable in Logistics, Supply Chain and Freight Forwarding
+ Work experience and knowledge in dealing with Small Package or Freight Forwarding (Air Freight/Ocean Freight) products and services will be an added advantage
+ Ability to understand customers' perspective and think win-win
+ Excellent communication and interpersonal skills to interact with internal and external customers
+ Good presentation skills, persuasion and negotiation skills
+ Passionate and self-motivated with a results-driven approach
+ Possess own vehicle is preferable
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
**Responsibilities**
The incumbent is responsible to achieve stipulated sales target and increase market share. Actively prospect sales leads to develop and secure potential new clients. Develop and nurture strong client contacts and positive relationships with key accounts. Ensure successful sales retention by proactively forging strong relationships with clients. Manage a portfolio of assigned accounts to achieve long-term success and retain existing customer relationships
**Job Requirements**
+ Minimum Diploma in any other disciplines
+ 1 to 2 years of Sales Experience in any industries, preferable in Logistics, Supply Chain and Freight Forwarding
+ Work experience and knowledge in dealing with Small Package or Freight Forwarding (Air Freight/Ocean Freight) products and services will be an added advantage
+ Ability to understand customers' perspective and think win-win
+ Excellent communication and interpersonal skills to interact with internal and external customers
+ Good presentation skills, persuasion and negotiation skills
+ Passionate and self-motivated with a results-driven approach
+ Possess own vehicle is preferable
**社員タイプ:**
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。

Are you ambitious, driven, and ready to take control of your income? Join our dynamic team and unlock your potential with high earnings, world-class training, and exciting travel opportunities.



Benefits :

Commission: RM5,000 – RM15,000/month (performance-based)

Annual Overseas Incentive Trips

Flexible Working Hours

Comprehensive Training Provided



Requirements :

Minimum education: SPM to Degree

Must have own transport

Strong communication & negotiation skills

Positive attitude and willingness to learn

No prior experience required - training wi

ll be provided

Company Background: Commercial Interior Design

Position : BD Manager

Location: Penang 

Working Day: Mon - Fri (8:00 am - 6:00pm)

Salary: up to RM 15,000 (Open for discussion)

Responsibilities:
1. Business Development and Sales & Marketing: 

• Generating revenue by developing market potential through forecasting, lead generation, qualification, and closing sales; recommending relevant project. 
• Developing marketing strategies with action plans to penetrate new markets.
• Increasing revenue by identifying new opportunities for unmet customer needs. 
• Develop sales opportunities through a combination of channels, including but not limited to referrals, networking, cold calls and face to face meetings, build and maintain a healthy sales pipeline. 
• Drive the entire sales process: prioritize and target top accounts, identify solutions, negotiate product pricing and contracts, and close the sale through contract completion. 
• Response quickly and effectively to all sales enquiries and follow up diligently with those enquiries.

2. Customer Relationship Management : 

• Managing existing accounts and creating deeper relationships with existing customers, influencers and specifiers.
• Response to and handle customer feedbacks (including complaints) and communicate with customers pertaining to their feedbacks and complaints; work together with responsible department to resolve customer complaint.
• Monitor customer satisfaction through customer satisfaction survey and propose areas of improvement.

3. Performance Management: 

• Prepare and submit performance management reports to Managing Director. 
• Identify areas of improvement based on the performance management report.

4.Quality Management System:

• Ensure effective implementation of company policy and departmental standard operating procedures.
• Promoting improvement in Business Development department.
• Support other internal customers in operations to ensure products and services meet customer and other interested parties requirements.
• Ensure proper document and record keeping in Commercial and QS department.

Requirements

• Bachelors degree in Business, Marketing or a related field
• Proven sales track record.
• Proven experience as a Business Development Manager or in a similar role.
  
• Coverage area: Northern region 

Interested candidates please apply online or email to 

About the client:

Our client are among the Top 20 Importers in Malaysia who deal with Onions, Spices including Red Chilly & Cardamom, Pulses including Red Lentils, Nuts including Groundnuts, etc. They import into Malaysia from multiple origins including India. 

Our client have been operating in Kuala Lumpur for the last 1.5 years serving different Malaysian businesses with food related imported goods. They are looking to onboard skilled Business Development personnels to connect with Malaysian Importers.

Responsibilities:

• Identify potential Buyers for the products
• Generate repeat business by seamless customer engagement
• Benchmark competition and always thrive to stay ahead of them
• Ensure payments from Buyers within stipulated time as per Sales contract

Requirements:

• 2-3 years of experience in Sales/Purchase of relevant products
• Prior experience in Food/ Imports/Export related companies is a mandatory
• Mandatory languages to be fluent English, Malay, Mandarin
• Mandatory Technical Skills - Microsoft Excel skills, Google suites

Additional Information
The client strives to create a workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business

Location: Kuala Lumpur, Penang, Johor