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• Implement, supervise, and monitor annual business plans of Agency Distribution to maximize income, growth, and profit from own set of agency forces and those under supervision.
• Service agents, resolve agents' issues, and recruiting new agents to achieve individual set of targets.
• Promote and explain products' features to customers and agents, secure cases, and provide quotations to boost sales of new products.
• Follow up collections on commission recoveries and short payments in managing own agent bad debts.
• Service Diamond, Platinum, Gold & Silver Agents by meeting and follow up with agents and conducting sales activities.
• Drive agency recruitment activities to achieve individual targets to grow business and market share.
• Plan marketing activities/roadshows for own unit to build and strengthen relationships.
• Conduct motor/non-motor surveys or inspection for risk assessment
• Actively involve in daily and/or weekly review meetings and briefings for info dissemination with Branch Manager/HOS
• Approve motor and non-motor risk within authority.

REQUIREMENT:

• Minimum 2 years of experience.
• Minimum Degree in any related field; additional recognized insurance qualification.
• Experienced working with General Insurance industry is an added advantage
• Result Oriented and Strong Interpersonal skill.
• Effective Communication and Time Management.

• Seniority level Associate

• Employment type Full-time

• Job function Distribution and Marketing
• Industries Insurance

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Account Development Executive (TELESALES)

Location: DBS Asia Hub, Changi (Nearest MRT: Expo; shuttle bus services available)

Employment Type: 1-year contract (renewable / convertible)

About the Role

We are seeking a motivated Account Development Executive to connect customers with insurance solutions through outbound telemarketing. This is a great opportunity for individuals who enjoy sales, customer engagement, and earning through commissions.

Key Responsibilities:

• Promote and sell insurance products via outbound telemarketing.
• Achieve sales targets and meet campaign KPIs.
• Convert warm leads provided by partners (e.g., banks and lifestyle brands).
• Identify opportunities for cross-selling and up-selling.
• Maintain accurate customer records in the database.
• Ensure all activities comply with regulations and quality standards.

Who We're Looking For:

• Minimum GCE 'O' Level / SPM equivalent.
• Prior experience in telemarketing, sales, banking, financial services, or insurance preferred.
• Insurance certifications (BCP, PGI, HI) are an advantage (training & sponsorship provided if not certified).
• Strong communication skills with proficiency in English.
• Resilient, persuasive, and target-driven with a positive attitude.
• Comfortable with outbound calls and handling customer objections.

What We Offer:

• Salary:
• Without insurance certs: SGD$2,800 + commission
• With insurance certs: SGD$,000 – SGD$3 500 + commission
• Attractive commission structure: average SGD 500 – SGD$6 000/month, tiered up to 22%.
• Training & certification fully sponsored (up to 6 attempts, paid study time, and strong trainer support).
• Benefits: 14 days annual leave, 1 Family Care leave, medical & insurance coverage, 150 dental/optical benefits.
• Career development opportunities with a global insurance provider.

Work Schedule:

• Monday to Friday, 9:00am – 6:00pm

Application Process:

• 1-round virtual interview (with potential 2nd round if required).
• Role play during interview (selling a simple product via phone to showcase communication and sales skills).

Job Type: Permanent

Pay: RM9, RM11,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person

JOB RESPONSIBILITIES:

• Implement, supervise, and monitor annual business plans of Agency Distribution to maximize income, growth, and profit from own set of agency forces and those under supervision.
• Service agents, resolve agents' issues, and recruiting new agents to achieve individual set of targets.
• Promote and explain products' features to customers and agents, secure cases, and provide quotations to boost sales of new products.
• Follow up collections on commission recoveries and short payments in managing own agent bad debts.
• Service Diamond, Platinum, Gold & Silver Agents by meeting and follow up with agents and conducting sales activities.
• Drive agency recruitment activities to achieve individual targets to grow business and market share.
• Plan marketing activities/roadshows for own unit to build and strengthen relationships.
• Conduct motor/non-motor surveys or inspection for risk assessment
• Actively involve in daily and/or weekly review meetings and briefings for info dissemination with Branch Manager/HOS
• Approve motor and non-motor risk within authority.

REQUIREMENT:

• Minimum 2 years of experience.
• Minimum Degree in any related field; additional recognized insurance qualification.
• Experienced working with General Insurance industry is an added advantage
• Result Oriented and Strong Interpersonal skill.
• Effective Communication and Time Management.
• Fresh Graduate is encouraged to apply.

This role is for our Johor Branches: -

1. Johor Bharu Branch
2. Batu Pahat Branch
3. Kluang Branch

JOB RESPONSIBILITIES:

• Implement, supervise, and monitor annual business plans of Agency Distribution to maximize income, growth, and profit from own set of agency forces and those under supervision.
• Service agents, resolve agents' issues, and recruiting new agents to achieve individual set of targets.
• Promote and explain products' features to customers and agents, secure cases, and provide quotations to boost sales of new products.
• Follow up collections on commission recoveries and short payments in managing own agent bad debts.
• Service Diamond, Platinum, Gold & Silver Agents by meeting and follow up with agents and conducting sales activities.
• Drive agency recruitment activities to achieve individual targets to grow business and market share.
• Plan marketing activities/roadshows for own unit to build and strengthen relationships.
• Conduct motor/non-motor surveys or inspection for risk assessment
• Actively involve in daily and/or weekly review meetings and briefings for info dissemination with Branch Manager/HOS
• Approve motor and non-motor risk within authority.

REQUIREMENT:

• Minimum 2 years of experience.
• Minimum Degree in any related field; additional recognized insurance qualification.
• Experienced working with General Insurance industry is an added advantage
• Result Oriented and Strong Interpersonal skill.
• Effective Communication and Time Management.

Function:

·    Ensure effective implementation of all promotions/activities in the accounts assigned so that sales volume target is achieved in monthly basis.

·    To ensure collection is made according to credit terms extended to customers and improve DSO to achieve target.

·    To conduct sales and operation review with customers – volume, brand and pack achievement against target set.

·    To initiate in-store promotion and any sales/marketing related activities to drive profitable volume as well as brand presence.

·    To analyse and present both internal sales data and market research data to customers.

·    To maximize volume potential through placement of TSA/IPP.

Result expected:

To ensure order acquisition when visiting the outlet to achieve profitable volume target with brand/pack optimization.

To achieve daily sales coverage, strike rate set and cooler scanning through HHT.

Maintain distribution and penetration of all products.

To advise / remind outlets to practice FIFO and minimize market returns/ullages.

To build rapport and have good business relationship with customer.

To ensure visibility, exposure and availability of FN products and TSA/IPP.

To improve share of space displayed at selling floor and presence in the outlets.

To be responsible for the NGSR and sales volume achievement, optimization of direct marketing expenses budget to achieve target given if applicable and credit A/R management.

To conduct Business Review with individual outlet – quarterly basis.

10.    Maintain on-going surveillance and provide feedback of the market condition.

11.    Prepare Monthly and Quarterly/Half Yearly Business Review, present and discuss with ADSM/Key Account Manager/Region Sales Manager and adjust tactics accordingly.

12.    Daily contact/meeting of customers concerning current issues and solutions as needed.

13.    To ensure in-store marketing execution excellence.

14.    To have complete monitoring and tracking of both internal and competitor's activities.

KRA

·    Meet both targeted revenue and volume – to implement sales and marketing activities to drive volume and NGRS

·    Manage Direct Marketing Expenses – to ensure DME is utilized as per budget set

·    To complete Annual Customer Plan by store – to review sales performance and adjust tactics accordingly to ensure annual sales and profit target is achieved

·    Manage Account Receivable – to constantly keep track and monitor payment pattern and take corrective action

·    Customer relationship Management – to visit customers and have complete monitoring/tracking of all customer activities to ensure all matters pertaining to delivery, promo details, sales records, outlet master maintenance, compliances etc. are up to date and feedback

·    Ensure 100% coverage rate as set per coverage plan and asset tracking through HHT

JOB RESPONSIBILITIES:

• Implement, supervise, and monitor annual business plans of Agency Distribution to maximize income, growth, and profit from own set of agency forces and those under supervision.
• Service agents, resolve agents' issues, and recruiting new agents to achieve individual set of targets.
• Promote and explain products' features to customers and agents, secure cases, and provide quotations to boost sales of new products.
• Follow up collections on commission recoveries and short payments in managing own agent bad debts.
• Service Diamond, Platinum, Gold & Silver Agents by meeting and follow up with agents and conducting sales activities.
• Drive agency recruitment activities to achieve individual targets to grow business and market share.
• Plan marketing activities/roadshows for own unit to build and strengthen relationships.
• Conduct motor/non-motor surveys or inspection for risk assessment
• Actively involve in daily and/or weekly review meetings and briefings for info dissemination with Branch Manager/HOS
• Approve motor and non-motor risk within authority.

REQUIREMENT:

• Minimum 2 years of experience.
• Minimum Degree in any related field; additional recognized insurance qualification.
• Experienced working with General Insurance industry is an added advantage
• Result Oriented and Strong Interpersonal skill.
• Effective Communication and Time Management.
• Fresh Graduate is encouraged to apply.

This role is at our Johor Branches: -

1. Johor Bharu Branch
2. Batu Pahat Branch
3. Kluang Branch

Job Objective:

The Senior Account Development Manager will be responsible for expanding the agent base, strengthening existing relationships and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will also be responsible to support the sales and profitability targets for the branch.

Individual Responsibilities:

Financial Performance

• Meet the sales target in line with the branch objectives and goals
• Oversee collection of outstanding payments and manage financial performance in the sales unit

Agent Management

• Responsible for managing relationship with preferred agents, supporting agents to grow their business and help increase the share of wallet.
• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation
• Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving
• Conduct CPD training for agent at branch level
• Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting
• Obtain information for the unsubmitted or unconverted cover notes from agents
• Manage agent's statement of accounts

Agent recruiting and growth

• Recruit, onboard and develop preferred agents, and ensure activation
• Focus on driving profitable motor segments through agents
• Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet
• Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions

Business Operations

• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions
• Ensure that the branch SLAs and TATs are met
• Respond to various requests from customers, agents and HQ
• Provide training to junior staff on best sales practices

Compliance

• Ensure consistency with risk management guidelines
• Ensure compliance with regulations and laws

Ensure good corporate governance is practiced and are being exercised

Job Requirement:

1. Minimum Diploma or bachelor's degree in any related field.
2. At least 5 years working experience in insurance industry.
3. Ability to build long term relationship with key clients.
4. Has good communication and negotiation skills.