11 Jobs in Lumut
Customer Relationship Manager
Posted 2 days ago
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Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad 6 days ago Be among the first 25 applicants Join to apply for the
Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT Actively identify and pursue sales opportunities by: Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue Actively sourcing for new sales and leads within internal database and cross-referral obtained from , SME, Commercial and Corporate Banking and other cross referrals products within GCB. Execute sales performance and tracking processes by: Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target Compiling and submitting accurate and timely sales reports Maintain accurate and updated information by: Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors) Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance Grow customer franchise and contain customer attrition at low rate Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT) and Insurance Products (RP) Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/product bundles To actively market and sell consumer products to own portfolio of PB customers Understanding and assessing customers’ requirements and recommend appropriate consumer products Actively cross-selling to Alliance Bank’s customers Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking). Build and maintain long-term and profitable relationships by: Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers Human Capital Manage stakeholders and be a good team player Participate in daily / weekly sales briefings conducted by Branch Manager Project a professional business image at all times through high standards of housekeeping and personal grooming. Risk, & Regulatory Management Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers. Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, sales related audit compliance and BNM guidelines. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries Banking Referrals increase your chances of interviewing at Alliance Bank Malaysia Berhad by 2x Get notified about new Customer Relations Manager jobs in
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Service & Operations Manager - Sitiawan
Posted 2 days ago
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Branch Operations Management: Responsible for the day-to-day operations of the branch. Ensuring branch adherence to the guidelines and control governing the processes and operations of the branch. This includes but not limited to: Responsibilities
Cash handling and teller operations. Transactions reviewing and monitoring to identify any potential AML breaches. Ensuring all approvals are within approval limit and in accordance to Alliance Bank’s policy. Approve account opening and ensure process and documentation compliance. Ensuring proper and complete record management of all transactional/sales documents for audit and regulatory purposes. Enforcing dual controls and independent checks on security items. Monitoring all relevant and critical General Ledger accounts and Suspense Accounts to ensure no unaccounted for and long outstanding items and ensuring all returns are submitted timely to the relevant parties. Managing Fixed Assets, Cost and Expenses within budget set. Carry out periodic reviews of process effectiveness, actively propose opportunities for efficiency or greater ease of use to staff and customers. Ensure all daily process control checklists (or similar) are properly maintained and any issues are escalated in a timely manner. Responsible for implementing timely corrective actions if the Auditor or Inspection Team reviews determine that certain controls need attention to enhance effectiveness. Responsible for making sure server, all self-service terminals, security equipment in the branch are functional. Ensure the upkeep and maintenance of the branch premises and branch display in accordance with prescribed requirements and standards. Risk & Regulatory Management
Ensure branch fully complies with applicable legislation related to business operations (e.g. operation standards, regulations, institutional policies & procedures and local regulations). Utilize audit/control process to keep fraud/operation losses at a minimum without affecting sales process and maintaining high levels of customer satisfaction. Maintain attentiveness to potential ‘red flag’ issues associated with AML or fraud.
Provide operational support to sales staff including guiding them on the Bank’s policies and procedures on operational matters. Service Quality and Relationship Management
Manage branch service quality and take required actions to manage service standards within the target set for areas such as waiting time and serving time, self-service terminal uptime, ATM out of cash incidences, error corrections, complaint resolution and etc. Maintain excellent level of customer service in the branch by: Resolving all service-related customer complaints and escalate to relevant higher authorities for complex/serious complaint cases. Actively seeking customer feedback on service and acting appropriately on suggestions for improvement. Review Key Performance Indicators for gaps, develop and implement necessary action plans for improvement. Coordinate successful launch/implementation of branch service campaign and initiatives. Oversee that Self Service Terminals at branches are performing according to standard set. Build and nurture long term and profitable relationships with all customers, including major depositors and valued customers. Support the Branch Manager / PB Hub Manager in ensuring service issues are addressed and service levels are met.
Sales Referral
Inculcate cross-selling culture among operation staff and encourage to participate actively in leads/referrals generation. Support the Branch Manager / PB Hub Manager in growing the business.
Customer Base & Deposit Growth
Increase average deposit growth for PB/AP/MM customers. CASA/FD/SDB Account Opening. Upgrading of PB/AP customers.
People Management
Work closely with the Branch Manager/PB Hub Manager to maintain an environment which promotes success, teamwork and professional growth. Conduct formal and periodic informal performance appraisal and perform career planning for service & operation staff (e.g. recommendation for promotion, training needs, internal transfers, etc). Assist in selecting, hiring and the orientation of branch service & operation staff. Conduct regular briefing with the service & operation staff to communicate important information, ensure resources capacity, check grooming and delegate duties & allocation of resources effectively. Provide training and coaching to the frontline staff on the compliance and operation related areas to ensure they work in accordance with the established procedure and policies. Support in the education of branch staff on delivery of superior service quality by conducting training and coaching. Cascade information and messages effectively to the branch team. Responsible for capacity planning for the branch.
Others
To support the Branch Manager/PB Hub Manager in ensuring regulatory compliance, making every effort to enhance the image of the Bank and representing the Bank in the community. This is to be read in tandem with incumbent’s job objective. Any other assignments as and when required.
Note: Job Descriptions are subject to change at the discretion of Group Human Resource and/or the relevant Business Unit/Department as required.
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Sales Consultant
Posted 3 days ago
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At CARSOME, we are dedicated to providing a car-buying experience that is fully transparent, trusted and convenient for our customers. That demands a special kind of CARSOME Consultant: one who takes time to build relationships with customers in order to understand their true needs and wants. You will help each customer to purchase the right car based on our curated selection of cars offers with the best in value, quality, convenience, and peace of mind.
Your Day-To-Day
Able to work in a high energy sales environment where you will work as a team to meet goals. Attend to walk-in and website customers inquiry. Use your knowledge of Carsome inventory to assist customers in finding a vehicle that meets their needs. Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications. Complete all relevant records and documentation to ensure smooth transactions for our customers. Provide after-sale service.
Your Know-How
Sales and customer service experience, in an area such as retail, hospitality, airline industry is preferred. Good listening skills and a strong customer focus. High level of self-motivation. Computer literacy. Training will be provided
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Assistant Sales Manager, Retail Sales
Posted 3 days ago
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Executive, Branch Support Admin
Posted 3 days ago
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Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.
Your Day-to-Day
Vehicle Handover & Inspection CCL Car Handover Checklist & Rejection Submission Conduct Pre-Delivery Inspections (PDI) Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly. Vehicle Maintenance & Upkeep Prepare vehicles for test drives, including post-test drive inspections and required touch-ups. Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry. Coordinate Car Wash or USP. Update AppSheet. Stock & Inventory Monthly stock counts to ensure vehicle inventory accuracy. Update CarTracker(C2B) before and after every collection to prevent discrepancies. Tag keys accurately based on vehicle number plates for easy tracking. Dealer & Customer Collection Support Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard. Conduct PDI during dealer car collection from the yard. Transport cars from yard to branch for dealer pickup. Receive and facilitate car handovers from different branches. Vehicle Transfer & Logistic Coordination Work closely with the Logistics team to facilitate inter-branch vehicle transfers. Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches. CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System). Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App. Your Know-How Qualification in SPM / Diploma / Degree (in any discipline). Preferably candidates possess some level of Automotive Education. Minimum 2 years of experience working in the Automotive industry. A valid driving license with a clean record and willingness to travel. Ability to interact and communicate with individuals at all levels. Ability to multitask, prioritize effectively and think fast to resolve challenging situations. Ability to work independently as well as within a team to support each other. A quality-first mentality in upholding CARSOME' s fleet quality standards. Familiarity with the JPJ or Puspakom’s procedure will be a plus point.
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Sales Consultant, Personal Financing (Nationwide)
Posted 3 days ago
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We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job purpose: Plans, solicits and promotes Personal Financing-i products through effective communication and marketing skills. Sales driven mindset to achieve and assigned target.
Key responsibilities
Promote Personal Financing-i products to selected organizations and segments.
Conducts product briefings, talks and marketing activities at respective organizations.
Pro-actively executes sales plan and managed potential customers.
Participate in sales activities and prepares sales reports.
Cross-selling bank products
Build close rapport with branches and other relevant stakeholders.
Ensure confidentiality of customer information and compliance to Banks policies and procedures.
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Manager, Poultry Processing Planning
Posted 5 days ago
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Responsible to drive the overall planning and scheduling activities of the poultry processing plant production hence optimizing orders fulfilment, materials movement, on-time delivery according to demand and quality standards which are aligned with the company’s strategies. Strategize and direct the overall master planning of production activities considering capacity constraints such as equipment, manpower, raw materials, ingredients, consumables, crates, etc to meet sales forecast and/or customers’ orders while meeting standards of safety and quality. Ensure production will optimise orders fulfilment and on-time delivery in accordance to sales forecasts or customer orders whilst minimize the imbalance parts working in collaboration with sales and demand planner. Identify challenges and opportunities, perform root cause analysis on variances and recommend the action plans accordingly. Monitor the business market demands and orchestrate the plant production while taking into consideration the upstream supply from the broiler farm which includes (but not limited to) managing birds’ allocation to production lines by utilizing bird size bell curve, broilers’ scratches, Coefficient of Variance (CV), harvesting and logistics, which all will have impacts on the quality of the poultry products. Collaborate with Production Manager to drive optimal Overall Equipment Effectiveness (OEE) in the plant to ensure equipment is availability for production and timely completion of preventive maintenance, through close coordination with Engineers from P1 to P8. Develop good liaison with FP&A team for cost-effective evaluations, Marketing for effective inventory management and profit optimization on production output (product/SKU mix) and HR on Learning and Growth. Work closely with upstream broiler suppliers (Stakeholder Engagement) to reduce quality defects of birds coming into the plant; uniformity, (wing and drumstick bruises, yellow and red scratches, ammonia burns on the hock joint and foot pads). Manage the entire production scheduling at the plant encompassing optimal workforce utilisation taking into consideration the cost benefit of overtime cost against the production targets that has been set. Continuously review, monitor & analyse customer requirement, supplier performance, planning and actual production in order to achieve customer’s satisfaction. Optimize production planning and control with up-to-date information on demand variation affecting raw material requirements which ultimately affecting production planning and overall operation. Continuously drive improvements and operational excellence in the plant production planning to achieve a lean, streamlined and effective value chain hence optimising profitability. To perform any other tasks and assignments as directed by the management from time to time. Qualifications
Bachelor’s Degree, Diploma in Industrial Engineering, Manufacturing Engineering, Supply Chain Management, Food Technology, Food Processing Engineering, Business Administration or equivalent. 7 – 8 years of working experience in the relevant field.
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Manager, Warehouse
Posted 5 days ago
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Provide overall leadership in the management of the plant logistics as well as finished product inventory and warehouse operations to fulfill business goals and objectives. Responsibilities: To direct and oversee plant coldroom, tunnel freezer, basket & crate wash, logistics and warehousing operations, and maximise resources utilisation in an effective and efficiency manner to meet production schedules, sales order and customer fulfillment. To direct and oversee new plant warehousing operations inclusive Carton Freezer, ASRS, Miniload, staging area as well as the logistic to maximise resources utilization in an effective and efficient manner to meet production schedules, sales order and customer fulfillment. To manage the material store (Receiving, issuing and stock management) and laundry to support operations from time to time in an effective and efficient manner. To liaise and coordinate with Sales and Marketing as well as all other relevant departments on planning and scheduling for production to meet with market requirements To ensure operational staff comply with HACCP, GMP and ISO requirements to meet stringent quality expectation by customers and maintain product standards through training, awareness programs and high level of housekeeping exercises. To oversee the operation processes to find continuous improvements on procedures, methods, effectiveness and resource utilization, including trouble-shooting and resolving operational problems, as well as accurate data capturing in order to provide accurate management information and documents. To ensure sufficient supply of material and proper maintenance of trucks and machineries to prevent downtime and interruption of operation. Lead, coach, and guide subordinates to enable them to work together effectively and efficiently. To ensure the competency level of all staff is achieved. To perform any other tasks and assignments as directed by the management from time to time. Qualifications
Candidates with Bachelor’s Degree in logistics or equivalent Candidates with 7 – 8 years of working experience in warehousing, production, manufacturing or relevant
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Sales Executive
Posted 7 days ago
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Job Requirements Requirements: • Applicant must have minimum an SPM in any field. • Fresh graduates / entry levels are highly encouraged to apply. • Applicant must be fluent in Mandarin, Bahasa Melayu and English to effectively communicate with team members, customers, partners, suppliers or vendors from varioustarget market. • Applicant must have own license and car. • Applicant must be willing to travel to carry out their job responsibilities. Experience Required: Min 0 Year/s
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Mechanical Project Engineer - Utility Equipment
Posted 9 days ago
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Mechanical Project Engineer - Utility Equipment
Direct message the job poster from Mason & Co Engineering Recruitment Specialist | Senior Consultant at Mason & Co.
We are looking for a motivated
Mechanical Project Engineer
with solid technical expertise and hands-on experience in utility equipment. This role will be central to planning, executing, and delivering mechanical projects, while ensuring quality, safety, and efficiency standards are met. Key Responsibilities Lead and support mechanical projects from conceptual design through commissioning. Provide technical solutions related to glove manufacturing and production equipment. Supervise installation, testing, and maintenance of utility systems including chillers, compressors, pumps, and air handling units (AHUs). Drive energy conservation and efficiency initiatives. Oversee piping fabrication and construction works in compliance with engineering and safety standards. Collaborate with cross-functional teams such as production, maintenance, and external contractors. Ensure projects are completed on time, within budget, and according to specifications. Prepare and manage technical documentation, reports, and project progress updates. Requirements Bachelor’s degree in Mechanical Engineering or related field. 3–5 years of relevant working experience. Strong knowledge and practical exposure to utility systems (chillers, compressors, pumps, AHUs). Proven experience in project execution and management. Familiarity with piping fabrication and construction practices. Proficient in AutoCAD and project execution tools. Strong problem-solving, coordination, and communication skills. Experience in working with and managing contractors. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Engineering, Manufacturing, and Project Management Industries Manufacturing and Medical Equipment Manufacturing Referrals increase your chances of interviewing at Mason & Co by 2x Get notified about new Mechanical Project Engineer jobs in
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