3,232 Jobs in Balik Pulau

• Unleash the value of systems & hardware through development of drivers, software, or firmware.
• Specify, design, implement, and test software features for new and existing products.
• Drive software development excellence, continuous improvement and bring innovation into software and hardware products.
• Work and interact with colleagues from other divisions such as R&D hardware, R&D software, systems R&D, manufacturing, or other business groups.
• Sustain and maintain the software product in meeting both the quality and security requirements.

You thrive in collaborative environments, seamlessly working with diverse teams to achieve shared objectives through open communication and mutual support. Your proactive approach to problem-solving enables you to anticipate challenges, take initiative, and drive tasks forward with efficiency and determination. Your unwavering dedication, persistence, and ability to navigate complex situations empower you to make meaningful contributions and drive success in any endeavor.

• B.S. or M.S. in computer science, and/or computer engineering, and/or electrical engineering.
• Strong understanding of computers and high-level programming languages (C/C++).
• Minimum 8 years of experience in relevant field.
• Detailed understanding of the following concepts and principles:
• Software design and architecture principles
  • Object Oriented Programming
  • Programming for hardware or systems
  • Computer architecture and operating system
  • Demonstrated capability to define and complete software projects
• Experience in the following areas will be an added advantage
  • Windows driver development
  • Linux kernel mode & user mode driver development
  • Windows & Linux debugging tools, such as WinDBG
  • Unit testing
  • Scripting languages such as Python
• Agile development methodologies

• Demonstrated ability to:
  • Problem-solve effectively
  • Take initiative, be a self-starter, and work independently
  • Take ownership of goals, project schedules; persistently drive tasks /projects to completion
• Work effectively across groups and with global teams (e.g. USA)
• English language proficiency and effective communication skills.
• Can clearly and concisely communicate in English, particularly in technical conversations.
• Hybrid work mode

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Founded in 1989, camLine has been actively providing IT solutions for production automation and logistics. Our decades of experience in this sector gives us a head start in this competitive market.

At camLine, our clear focus is on one thing: the reliability of people and software. We develop software that reliably connects business processes with manufacturing processes. Our software monitors, controls and optimizes in a precise manner all of the manufacturing processes. camLine does all of this behind the scenes. The software itself is not visible as part of the manufacturing process. But what is certainly clear for all to see are the outstanding results it delivers to its users.

We’re now looking for a Software Engineer to join our growing team in Penang . Don’t worry if you don’t meet every requirement — we value curiosity and a willingness to learn over a perfect resume.

What You’ll Do

• Develop and implement features based on technical specs and business needs.
• Set up, configure, test (unit + integration), and deploy applications to customer environments.
• Release production-ready software and assist with deployments.
• Maintain documentation: planning, dev notes, configurations, change logs, etc.
• Support project management: collaborate with teams and customers to define needs and integrate solutions.
• Diagnose and resolve software issues; provide responsive, solution-focused customer support.
• Travel internationally (occasionally) for on-site support and customer success.
  
  

• Degree in Software Engineering or related field (Fresh graduates welcome!).
• OR 2+ years of hands-on experience with Java.
• Good knowledge of SQL & RDBMS (Oracle experience is a plus).
• Solid grasp of SOLID principles and clean, scalable code practices.
• Experience with MVC architecture and core model design.
• Strong logical thinking and communication skills.
• Willingness to learn, explore new tech, and collaborate with others.
  
  

• Experience with CI/CD tools (Git, Maven, Jenkins).
• Familiar with Spring Boot, ZK, Linux/Windows CLI.
• Understanding of Message Queues, OPC, Tibco, RS232, USB integration.
• Background in semiconductor industry is a big plus.
  
  

• Open Team Atmosphere plus an extensive/tailor-made Onboarding (learning path from day 1 for our product, then a technical training plan in the long run)
• Working in a stable product company that activates in a dynamic industry and oriented on the long-term.
• Pleasant, modern, and international working environment with flat hierarchies and flexible working hours for a better balance between work, family, and leisure time
• Professional development in close contact with the German software industry
• camLine, being part of Elisa IndustrIQ, is offering the possibility to be part of Finish-German Culture, so that means continoues learning will be one of our common languages.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at camLine by 2x

Get notified about new Java Software Engineer jobs in Bayan Lepas, Penang, Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Fresh Graduate
2. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
3. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) (link)

Work experience:

1. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

Required Interpersonal Skills:

1. Customer Service orientation
2. Customer Results/Solutions focussed
3. Customer Expectations Management
4. Active Listening Skills
5. Ability to handle queries and objections in a professional manner
6. Passionate about communication and interacting with people is key to success in this role
7. Able to receive continuous feedback and work in a fast-paced working environment
8. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
9. Emotional intelligence and ability to stay calm when customers are stressed or annoyed
10. Good reasoning and analytical skills
11. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Must be able to speak, read and write the required language to support

Technical Skills:

1. Minimum typing speed of 40wpm with a 90% accuracy score.
2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

1. CSS represents the brand, the culture, and the values of the client
2. Your attitude and how you behave will determine how our client is perceived by its customers
3. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
4. Customer concerns must be handled positively and professionally
5. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities

1. Support customers to place online orders with the client
2. Provide timely support to customers through available communication channels (inbound phone calls and email)
3. Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
4. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
5. Identify and escalate priority issues through appropriate channels as and when necessary
6. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
7. Maintain and improves quality of service by sharing suggestions and recommendations
8. Keep job knowledge and skills up to date by attending training and continuously learning
9. Meet all key performance indicators set by the company and client
10. Adhere to the policies and procedures set by the company and client

• Manage Escalations : Take ownership of customer issues that have been escalated, ensuring timely and effective resolution.
• Customer Communication : Work with Management to ensure customer containment ensuring customer satisfaction by providing timely and accurate responses to customers ensuring their concerns are addressed.
• Root Cause Analysis : Conduct thorough investigations to identify the root cause of escalated issues and work with relevant teams to implement corrective actions. Identify trends across internal postmortems and suggest resources to drive opportunities within the team and across stakeholder groups in postmortem discussions to remediate future issues.
• Cross-Functional Collaboration: Work closely with various teams including frontline support, Customer Experience Team, IT and senior management to identify root causes and implement solutions. Act on or play a key role in strategic projects designed to improve resolution times, customer satisfaction, and support experience.
• Process Improvement : Identify trends and recurring issues to recommend and implement improvements in processes and policies. (work in collaboration with the Process Analyst Team).
• Stakeholder Collaboration : Work closely with customer support teams to ensure escalated issues are resolved effectively.
• Reporting and documentation : Maintain detailed records of escalations and resolutions and prepare regular reports for management.
• Training and Mentoring : Provide guidance and identify gaps in training and enablement to enhance employees problem-solving skills and reduce the number of escalations. (work in collaboration with Enablement Team).

1. Minimum of 5 years of experience in customer support or a related field, with at least 2 years in a supervisory or escalation management role.
2. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
3. Strong analytical and problem-solving abilities, with a track record of successfully resolving complex issues.
4. A customer-centric approach with a strong commitment to delivering exceptional service.
5. Proven ability to work collaboratively with cross-functional teams to achieve common goals.

1. Strong leadership and mentoring skills, with the ability to inspire and guide team members.
2. Proficiency in using customer support software and tools, with a good understanding of the company's processes, policies and procedures.
3. Experience with root cause analysis and process improvement.

The Technical Support Specialist provides timely support to customers through available communication channels (email and chat).

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

1. Must be tech savvy and interested in the customer’s products and platform features.
2. Ability to meet sales targets while providing a stellar customer experience.
3. Strong capability of transitioning support calls to solutioning sales opportunities.
4. Proven ability to promote and build extraordinary customer rapport.
5. Multitasking and computer navigation abilities.
6. Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call.
7. Coachable, learner mindset, ability to take feedback and proactively apply it to improve results.
8. Self-driven to achieve targets and deliver superior service.

Must be able to speak, read and write the required language to support.

Preferred requirements:

1. 3+ years sales experience in a consultative selling role.
2. Solid understanding of client products/services.
3. Experience in B2B consultative sales, relationship building and using CRM systems.
4. Experience owning and/or operating a small and/or midsize business (SMB).
5. 1+ years’ experience in a commission, bonus, and/or metrics-driven environment.

Technical Skills:

1. Minimum typing speed of 40wpm with a 90% accuracy score.
2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
3. Experience in Customer Support / Technical Support will be an added advantage.
4. Have basic understanding of HTML and Java will be an added advantage.

1. Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.
2. Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.
3. Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
4. Troubleshoot client products as needed to resolve each call the first time.
5. Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
6. Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

1. Customer Service orientation
2. Customer Results/Solutions focussed
3. Customer Expectations Management
4. Active Listening Skills
5. Ability to handle queries and objections in a professional manner
6. Passionate about communication and interacting with people is key to success in this role
7. Able to receive continuous feedback and work in a fast-paced working environment
8. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
9. Emotional intelligence and ability to stay calm when customers are stressed or annoyed
10. Good reasoning and analytical skills
11. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

• Must be able to speak, read and write the required language to support

Technical Skills:

1. Minimum typing speed of 40wpm with a 90% accuracy score.
2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

1. CSS represents the brand, the culture, and the values of the client.
2. Your attitude and how you behave will determine how our client is perceived by its customers.
3. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
4. Customer concerns must be handled positively and professionally.
5. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities:

1. Support customers to place online orders with the client.
2. Provide timely support to customers through available communication channels (inbound phone calls and email).
3. Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
4. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
5. Identify and escalate priority issues through appropriate channels as and when necessary.
6. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.
7. Maintain and improve quality of service by sharing suggestions and recommendations.
8. Keep job knowledge and skills up to date by attending training and continuously learning.
9. Meet all key performance indicators set by the company and client.
10. Adhere to the policies and procedures set by the company and client.

Prepare & support monthly actual cost reporting.

Partner with support entities to ensure timely forecast submission.

Assist in analyzing cost details and conducting actual vs. forecast gap analysis.

Support or lead projects as needed.

Contribute to process improvements through ESSA.

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in Finance, Accountancy, Banking, or equivalent.

Fresh graduates or candidates with 1-2 years of audit, accounting, or controlling experience.

Required Skills: Proficiency in Excel, Word, SAP (an added advantage).

Required language: English.

This position is located in Georgetown, Penang.

• Good communication skills.

Masturah Abdul Gafoor will be happy to answer any questions you may have.

For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.

Posting date: 2025/07/23

Experience level: Early Professional (0-3 Years)

Type of contract: Permanent

Employment type: Full-time

Work model: Hybrid (50%)

Business unit: Corporate Function

Organization: OSRAM (Malaysia) Sdn. Bhd.

Job field: Controlling

Job ID: 21419

Apply now and advance your career with a challenging job that offers many benefits.

You can find this job ad online at

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

Purpose of role:

A Research Analyst is responsible for identifying, collecting, and managing large sets of data to support the research needs of the business in developing and maintaining research products. They play a critical role in the data lifecycle by ensuring accurate, timely, and efficient data gathering from various sources, including paid sources, online platforms, and internal databases. This position requires proficiency in data management tools and a strong understanding of data integrity and quality assurance practices. Plus, troubleshooting, managing risks, and collaborating with stakeholders. They are responsible for reviewing the data acquisition strategies and mentoring junior researchers.

Additionally, the Research Analyst develops strong and productive working relationships with key stakeholders within the Intelligence & Advisory (I&A) division, particularly in I&A Operations, as well as with external vendors and the technology community.

Key Responsibilities:

• Contribute to designing and implementing new and innovative research techniques and methodologies, including online research, that best address the research requirement.
• Gather and cleanse data from various sources to ensure high quality and accuracy, while validating incoming data to meet established standards and criteria.
• Identify and resolve data integrity issues and maintain thorough documentation of data sources, extraction processes, and flow diagrams.
• Understand sampling methods to drive hypotheses and empower stakeholders to make well-informed decisions without exhaustively analyzing all populations of interest.
• Utilize ETL-based tools for data acquisition, processing, and ingestion.
• Schedule and manage data acquisition to ensure timely data availability.
• Utilize web scraping tools for automated data collection from external sources.
• Leverage AI tools to be more efficient in data acquisition.
• Troubleshoot and correct data inconsistencies and discrepancies.
• Independently and effectively manage issue escalations, adopting appropriate escalation pathways.
• Anticipation, early detection, prevention, and management of risks and issues impacting deliverables and the research process.
• Participate in stakeholder meetings to gather data requirements and understand project objectives.
• Conduct frequent reviews of data acquisition methodology to enhance process efficiency and reliability.
• Stay updated on emerging technologies and methodologies in data acquisition and analysis.
• Train and mentor junior researchers on best data acquisition and management practices.

Ethics & Transparency:

• Compliance with global regulations (like GDPR) to protect consumer data.
• Clear communication of research methods and processes ensures clients understand how data was collected and analyzed.
• Take ownership of assigned project tasks and proactively engage with all stakeholders to ensure effective communication.
• Understanding and commitment to Research & Analytics goals, objectives, and values in action, together with relevant policies and guidelines.

• Minimum of 4 years of experience in data acquisition, sourcing, or related roles.
• Familiar with ETL tools and techniques.
• Familiar with AI tools and their capabilities.
• Strong understanding of database management and metadata.
• Familiarity with APIs and web scraping tools for data collection.
• Proficiency in programming languages such as SQL & Python.
• Knowledge of data privacy and security principles.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills.
• Experience with data visualization tools like Tableau or Power BI is a plus.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Attention to detail and commitment to data accuracy.
• Knowledge of cloud-based data storage solutions (e.g., AWS, Azure) is advantageous.
• Experience and knowledge in relevant technology are preferred.
• A continuous learning mindset to stay updated with new technologies and industry trends.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

Operations Analyst (Fresh Graduate) page is loadedOperations Analyst (Fresh Graduate) Apply locations Penang-Jalan, MYS time type Full time posted on Posted 9 Days Ago job requisition id 317763About the Role: Position Summary

We are looking for candidates with a passion for technology and financial markets, who have strong problem-solving skills and a talent for communication. Our platforms provide the industry-leading services for OTC derivatives post-trade processing, and you will be responsible for providing the first line of support for clients using these platforms. Fast-changing and innovative, you will see regular opportunities to expand and grow taking on new challenges.

The successful candidate will be responsible for providing day-to-day operations and technical support for all services supported within OSTTRA’s newly formed suite. Our Client Services experience is a key priority for the firm. Candidates must be passionate about delivering excellence and best-in-class customer service experience. Through our comprehensive monitoring architecture and systems, issues are rapidly highlighted for immediate investigation and resolution. Supported by relevant tools and processes, teams continuously collaborate to investigate, resolve and improve the platforms. The principal duties for this role will be to provide remote support to our Global business and clients, working in close partnership with our global teams. Japan is a critical part of our APAC franchise and delivering exceptional service to our Global clientele is a core component of our Client Services team’s responsibilities.

• As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.

• The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.

• Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related queries, working in close partnership with our global teams.

• Monitor client queries investigate and troubleshoot errors and work with internal groups to provide resolution.

• Respond to client requests by providing detailed analysis and feedback.

• Work closely with internal teams for system enhancements/escalations.

• Participate in internal/external training needs. Educate clients on upcoming product enhancements/changes.

• Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the trade flows and help troubleshoot issues faced by the client.

• Configure the product as per the client’s requirement with regard to trade confirmation.

• Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

• Develop and maintain productive client relationships.

• Coordinate across internal teams across the global operations footprint to achieve a positive outcome for client experience.

• Respond to client requests by providing detailed evaluation and feedback.

• Participate in the testing of system enhancements.

• Identify and track system issues, partnering with technology teams to ensure delivery.

• Able to read, write and speak both English and Japanese language fluently (at a native or business level proficiency) to provide direct support to Japanese-speaking Clients, in addition to our Global clientele.

Education and experience

• Fresh graduate, recent graduate

• Keen interest in or basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products (FX, Equity, FI, Credit or Futures)

• Fluent in both Japanese and English language to provide direct support to Japanese-speaking Clients.
  

Commercial awareness

• Ability to work in a fast-paced environment with client orientation

• Willing to consider any candidate who can demonstrate a passion for technology, strong problem-solving skills, and excellent communication abilities.

Personal impact

• Able to work independently with minimal supervision

• Open-minded, flexible, and willing to adapt to changing situations

• Be flexible regarding hours including weekends and public holidays

Communication

• Excellent interpersonal, written and verbal communication skills

• Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.

Teamwork

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.

OSTTRA provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.

OSTTRA Operations & Client Support provides operational and technical day-to-day customer support for all services supported within the OSTTRA suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.

OSTTRA, 50/50 owned by CME Group and S&P Global, is a leading provider of progressive post-trade solutions for theglobal OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group’s optimization businesses –Traiana, TriOptima, and Reset – and S&P Global’s MarkitSERV, headquartered in London.

About OSTTRA

Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at .

What’s In It For You?

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

---

The new home of industry-shaping businesses MarkitServ, Traiana, TriOptima and Reset, OSTTRA ( brings the expertise, processes and networks together to solve the post-trade challenges of the global financial markets. OSTTRA strengthens the post-trade infrastructure and ecosystem with robust and progressive end-to-end post-trade solutions and unrivalled connectivity.