1 Operational Strategy jobs in Kuala Lumpur

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Direct message the job poster from Playmate Leisure Solutions Corp.

We are looking for an experienced and strategic Operations Director to lead and oversee the daily operations of our fast-growing online gaming business in the Philippines. This role is critical to ensuring operational excellence, driving process improvements, and aligning execution with the company’s overall goals. The ideal candidate must be proficient in English and Mandarin and open to relocating to the Philippines.

Key Responsibilities:

• Oversee end-to-end operations, including customer service, risk management, product support, and platform performance
• Develop and implement operational strategies aligned with business objectives
• Lead, mentor, and manage cross-functional teams to ensure productivity and efficiency
• Monitor key operational KPIs and regularly present insights and recommendations to senior leadership
• Ensure full compliance with regulatory requirements and company policies
• Identify process bottlenecks and implement continuous improvement initiatives
• Collaborate with technology, marketing, and product teams to ensure seamless user experience and platform reliability
• Support business development and expansion planning by providing operational insights

Qualifications:

• Proven experience in an operations leadership role, preferably in online gaming, iGaming, or tech-enabled industries
• Strong knowledge of gaming platforms, user operations, and compliance requirements
• Excellent verbal and written communication skills in both English and Mandarin
• Strong leadership, problem-solving, and decision-making abilities
• Comfortable working in a fast-paced, multicultural environment
• Proficiency in data analysis and operations management tools
• Bachelor’s degree in Business Administration, Operations, or a related field (MBA is a plus)
• Willingness to relocate and work onsite in the Philippines

• Seniority level Director

• Employment type Full-time

• Job function Product Management and Business Development
• Industries Gambling Facilities and Casinos

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Get notified about new Director of Operations jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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