Customer Service Representative

Kuala Lumpur, Kuala Lumpur Cigna International Health Services

Posted 10 days ago

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Job Description

You will have the skills, knowledge and experience of a tenured and knowledgeable Customer Service Advisor. However, we’re looking for more than that - you will have a real desire to use your knowledge to help drive our customer experience to a new level.

You will be seen as a role model within your current team – a subject matter expert with the desire to make things right for our customers. Taking direction from your Team Manager and Team Senior, you will help support newer members of the team and help them deliver amazing customer service.

You will use all of your knowledge and experience (ideally from a similar customer facing role) to drive a real ‘Category of One’ experience.

Your understanding of your customers’ needs will ensure that queries are resolved at point of contact. This will be demonstrated in a high NPS and first time resolution score.

This role also requires a truly agile approach: we will expect you to routinely flex between activities where customer demand and need is greatest, and you may also need to flex your shift based on customer demand.

Main Duties / Responsibilities:

  • Be proficient and an expert in all Customer Service activity
  • Flex between all of the above activities based on current customer demand
  • Flex your working shift based on current customer demand
  • Achieve personal and team productivity and quality goals
  • Carry out other adhoc tasks as required meeting business needs
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Take direction from Team Managers and Team Seniors and support coaching of new hires into the Claims & Customer Service teams
  • Identify and suggest process improvements that will enhance your team, your customer or the business

Experience Required:

  • Experience in medical administration, claims environment or customer service focused organization
  • Ability to meet/exceed targets and manage multiple priorities
  • Proficient in Microsoft Office applications
  • Case and Claims management system experience
  • Track record in improving NPS scores by demonstrating customer ownership

Skills:

  • Confident in making decisions and exercise judgment
  • Strong customer focus with ability to identify and solve problems without supervision
  • Ability to work under own initiative and proactive in recommending and implementing process improvements
  • The ability to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner is essential for this role
  • Must possess excellent attention to detail, with a high level of accuracy
  • Strong interpersonal skills with good verbal and written communication to internal and external clients
  • Support Team Manager and team senior with escalations
Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

    Do you have customer service experience? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a customer services representative? Have you worked in a call centre before? Are you available for shift work?

Banking & Financial Services More than 10,000 employees

Cigna International has over 50 years of experience in designing, implementing and managing cross-border health insurance and employee benefits programmes for international organisations, multinational corporations and their international workforce, as well as individual expatriates.

With more than 3000 employees, the company has offices and sales representations in Europe (Belgium (headquarters), the Netherlands, Germany, Italy, the UK and Switzerland), the Middle East (UAE), Africa (Kenya, South Africa), Asia (China, Singapore and Malaysia), Latin America (Chile) and the US (Florida). Cigna International serves around 345,000 plan members on a 24/7 basis in 192 countries.

US-based company

Cigna International has over 50 years of experience in designing, implementing and managing cross-border health insurance and employee benefits programmes for international organisations, multinational corporations and their international workforce, as well as individual expatriates.

With more than 3000 employees, the company has offices and sales representations in Europe (Belgium (headquarters), the Netherlands, Germany, Italy, the UK and Switzerland), the Middle East (UAE), Africa (Kenya, South Africa), Asia (China, Singapore and Malaysia), Latin America (Chile) and the US (Florida). Cigna International serves around 345,000 plan members on a 24/7 basis in 192 countries.

US-based company

Perks and benefits Comprehensive Medical & Well-being Coverage Hybrid Work Environment Diverse Insurance Options Global Exposure Wellness Initiatives Travelling Allowance

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Service Representative

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Client Relations Officer

Kuala Lumpur, Kuala Lumpur Moomoo Financial Inc.

Posted 7 days ago

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Job Description

1. Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.

• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

2. Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.

• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

3. Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.

• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

4. Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).

• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

5. Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

6. Any Ad-hoc Duties as Assigned

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.

• Solid experience in outbound sales, client relations, or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.

• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.

• 5 working days per week.

• Language proficiency in English & Chinese.

• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.

• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).

• Fun loving and diverse work environment.

• Business casual work attire every day.

Please note that only short-listed candidates will be contacted. Thank you.

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Client Relations Officer

Kuala Lumpur, Kuala Lumpur moomoo

Posted 7 days ago

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Job Description

Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.

• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.

• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.

• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).

• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

Minimum Qualifications

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.

• Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.

• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.

• Language proficiency in English & Chinese.

• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.

• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment.

Working Conditions

• 5 working days per week.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).

• Fun loving and diverse work environment.

• Business casual work attire every day.

Please note that only short-listed candidates will be contacted. Thank you.

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Client Relations Specialist, Kuala Lumpur

Kuala Lumpur, Kuala Lumpur Emerald Zebra

Posted 14 days ago

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Job Description

This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Client Relations Specialist

Reporting to: Regional Manager (SEA)

Responsibilities:

  • Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
  • Proactively engage with trading professionals across various platforms to expand client base and partnerships
  • Identify and leverage local marketing channels to enhance visibility and promote company products effectively
  • Focus on client onboarding and ensuring a seamless user experience for all clients
  • Promote partnerships based on existing rebate structures and maintain strong relationships with partners
  • Adhere to regulatory policies and ethical standards diligently
  • Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

  • Strong preference will be given to candidates with FX/CFD and online trading industry experience
  • Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines
  • Fluent in English
  • Client focused with excellent customer service and negotiation skills
  • A team player with excellent communication skills
  • Dynamic, self-motivated, competitive and strong desire to succeed
  • Ability to work well independently as well as in a team and can-do attitude

The offer:

  • Welcoming, young and multicultural team with approachable leadership
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Comprehensive medical and insurance coverage to support your health and well-being
  • Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
  • Vibrant company life: from team activities to global celebrations
  • Free access to multiple sports and wellness facilities across the country
  • A gift and a day off on your Birthday
  • Access to 24/7 mental health support through licensed external therapists and psychologists

The application process will be handled directly by the client and include:

  • Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.
  • An assessment to evaluate your technical skills
  • Final interview with team members.

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

This opportunity is open exclusively to residents of Malaysia with a valid work permit.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.

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Client Relations Specialist (Mandarin Speaker)

Kuala Lumpur, Kuala Lumpur Plixitt

Posted 22 days ago

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Job Description

This job is for a Client Relations Specialist who speaks Mandarin and English. You might like this job because you'll help businesses grow through digital marketing while enjoying flexible work options and earning commissions for client success!

This position requires that the applicant be proficient in both English AND Mandarin.

---

We are seeking an outgoing and insightful Client Relations Specialist to join our Client Relations Team (Malaysia). You'll be involved in our digital marketing agency brand, shakalakaa ( ), and our social media agency brand, Rice Social ( ). As a Client Relations Specialist, you will be empowered to advise potential clients on our range of services and demonstrate how we can enhance their business. You will engage with prospects, understand their needs, and effectively communicate the value of our digital marketing and social media solutions.

Job Overview

Department: Client Relations Team (Malaysia)

Job Type: Full-time (Minimum 12 months employment period inclusive 3 months probation)

Job Mode: Hybrid (12 days monthly in office)

Working Days: Monday to Friday, excluding public holidays

Working Hours: 10:00 AM to 7:00 PM

Working Location (if required to be in office): Cheras Business Centre, Kuala Lumpur

Key Responsibilities

  • Engage with potential clients to understand their business goals and challenges via various contact channels.
  • Provide expert advice on the range of our digital marketing and social media services.
  • Effectively communicate the value and benefits of our solutions to prospective clients.
  • Build and maintain strong client relationships through regular communication and follow-ups.
  • Coordinate with internal teams for scheduling calls or meet-up with potential clients.
  • Collaborate with the Social Media Team to develop persuasive and customized client proposals, and to encourage conversions.
  • Conduct market research to stay informed about industry trends and competitor offerings.
  • Assist in the design and development of marketing materials and presentations for client meetings.
  • Work closely with internal teams to ensure the successful onboarding of new clients.
  • Track and report on client interactions, feedback, and conversion rates.
  • Continuously update and expand knowledge of the company’s services as well as digital marketing and social media trends.
  • Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner.
  • Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction.
  • Provide support and guidance to Client Relations Interns on their daily responsibilities.
  • Work on real client projects, interacting with clients and contributing to the successful execution of digital marketing and social media campaigns.
  • Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and the latest marketing technologies.
  • Connect with clients, industry professionals, and internal teams, expanding your professional network within the digital marketing space.
  • Gain exposure to various industries through interactions with clients from different sectors, broadening your understanding of digital marketing across diverse businesses.
  • Earn commission on successful client acquisitions or upselling, providing a direct financial incentive for your efforts in building and maintaining client relationships.
  • Be recognized and rewarded for outstanding performance with milestone bonuses.
  • Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection.
  • Monthly transport and medical allowances.
  • Paid, medical and birthday leaves entitlement.
  • Benefit from opportunities for career growth, with the potential to move into senior or leadership roles.
Job Requirements
  • Fresh graduates or candidates with no relevant experience are welcomed. Hands-on working experience in customer service, sales and/or in the digital marketing and/or social media field is an added advantage.
  • Keen understanding of the latest social media trends and emerging platforms.
  • Knowledge, experience and skills on digital marketing and/or social media, specifically on Facebook, Instagram and TikTok ads are added advantages.
  • Minimum SPM holder. Graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage.
  • Strong communication skills to collaborate with a cross-functional team.
  • Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail.
  • Able to work under pressure in a fast paced environment.
  • Proficient in both spoken and written English AND Mandarin . Malay is an added advantage.
  • Able to start work immediately or with short notice is preferable.
Skills

Customer Relationship Management

Customer Inquiries

Customer Support

Customer Service

Customer Retention

Customer Complaint Resolution

Client Onboarding

Company Benefits Hybrid Work

Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection.

Young and Friendly Workplace

Welcome to our youthful and welcoming workplace, where smiles are contagious, creativity thrives, and friendships flourish!

Monthly Transport Allowance

Enjoy a monthly transport allowance - a valued perk for our employees, making your office commute easier and more affordable.

Recreational Facilities

Dive into work-life balance with our onsite swimming pool and gym! We care about your well-being, offering relaxation and fitness at your fingertips.

No Dress Code

Dress freedom unlocked! Embrace comfort and individuality in our workplace with a liberating no dress code policy. Express yourself, your way!

Great Work Rewarded

Excel and be rewarded! We recognize top achievers, motivating and appreciating employees who go above and beyond.

Plixitt Solutions ("Plixitt") is a business entity registered in Malaysia with the business registration number 202203211768 (003426311-V). Plixitt owns the brands shakalakaa, Rice Social and Éternel.shakalakaa is a cutting-edge digital marketing agency committed to propelling businesses to new heights in the online landscape. We specialize in crafting tailored solutions that drive brand awareness, engage.

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Client Relations Specialist, Kuala Lumpur

Kuala Lumpur, Kuala Lumpur Emerald Zebra

Posted 15 days ago

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Job Description

This job opportunity is only available for residents of Malaysia with work permit. Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a

Full-time Client Relations Specialist Reporting to:

Regional Manager (SEA) Responsibilities: Develop and nurture relationships with clients, partners and organic clients in the assigned country or region Proactively engage with trading professionals across various platforms to expand client base and partnerships Identify and leverage local marketing channels to enhance visibility and promote company products effectively Focus on client onboarding and ensuring a seamless user experience for all clients Promote partnerships based on existing rebate structures and maintain strong relationships with partners Adhere to regulatory policies and ethical standards diligently Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met Candidate Profile: Strong preference will be given to candidates with FX/CFD and online trading industry experience Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines Fluent in English Client focused with excellent customer service and negotiation skills A team player with excellent communication skills Dynamic, self-motivated, competitive and strong desire to succeed Ability to work well independently as well as in a team and can-do attitude The offer: Welcoming, young and multicultural team with approachable leadership High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Comprehensive medical and insurance coverage to support your health and well-being Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable Vibrant company life: from team activities to global celebrations Free access to multiple sports and wellness facilities across the country A gift and a day off on your Birthday Access to 24/7 mental health support through licensed external therapists and psychologists The application process will be handled directly by the client and include: Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations. An assessment to evaluate your technical skills Final interview with team members. Apply

and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities. This opportunity is open exclusively to residents of Malaysia with a valid work permit. For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.

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This advertiser has chosen not to accept applicants from your region.

Client Relations Specialist (Mandarin Speaker)

Kuala Lumpur, Kuala Lumpur Plixitt

Posted 22 days ago

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Job Description

This job is for a Client Relations Specialist who speaks Mandarin and English. You might like this job because you'll help businesses grow through digital marketing while enjoying flexible work options and earning commissions for client success! This position requires that the applicant be proficient in both English AND Mandarin. --- We are seeking an outgoing and insightful Client Relations Specialist to join our Client Relations Team (Malaysia). You'll be involved in our digital marketing agency brand, shakalakaa ( ), and our social media agency brand, Rice Social ( ). As a Client Relations Specialist, you will be empowered to advise potential clients on our range of services and demonstrate how we can enhance their business. You will engage with prospects, understand their needs, and effectively communicate the value of our digital marketing and social media solutions. Job Overview Department: Client Relations Team (Malaysia) Job Type: Full-time (Minimum 12 months employment period inclusive 3 months probation) Job Mode: Hybrid (12 days monthly in office) Working Days: Monday to Friday, excluding public holidays Working Hours: 10:00 AM to 7:00 PM Working Location (if required to be in office): Cheras Business Centre, Kuala Lumpur Key Responsibilities Engage with potential clients to understand their business goals and challenges via various contact channels. Provide expert advice on the range of our digital marketing and social media services. Effectively communicate the value and benefits of our solutions to prospective clients. Build and maintain strong client relationships through regular communication and follow-ups. Coordinate with internal teams for scheduling calls or meet-up with potential clients. Collaborate with the Social Media Team to develop persuasive and customized client proposals, and to encourage conversions. Conduct market research to stay informed about industry trends and competitor offerings. Assist in the design and development of marketing materials and presentations for client meetings. Work closely with internal teams to ensure the successful onboarding of new clients. Track and report on client interactions, feedback, and conversion rates. Continuously update and expand knowledge of the company’s services as well as digital marketing and social media trends. Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner. Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction. Provide support and guidance to Client Relations Interns on their daily responsibilities. Work on real client projects, interacting with clients and contributing to the successful execution of digital marketing and social media campaigns. Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and the latest marketing technologies. Connect with clients, industry professionals, and internal teams, expanding your professional network within the digital marketing space. Gain exposure to various industries through interactions with clients from different sectors, broadening your understanding of digital marketing across diverse businesses. Earn commission on successful client acquisitions or upselling, providing a direct financial incentive for your efforts in building and maintaining client relationships. Be recognized and rewarded for outstanding performance with milestone bonuses. Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection. Monthly transport and medical allowances. Paid, medical and birthday leaves entitlement. Benefit from opportunities for career growth, with the potential to move into senior or leadership roles. Job Requirements

Fresh graduates or candidates with no relevant experience are welcomed. Hands-on working experience in customer service, sales and/or in the digital marketing and/or social media field is an added advantage. Keen understanding of the latest social media trends and emerging platforms. Knowledge, experience and skills on digital marketing and/or social media, specifically on Facebook, Instagram and TikTok ads are added advantages. Minimum SPM holder. Graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage. Strong communication skills to collaborate with a cross-functional team. Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail. Able to work under pressure in a fast paced environment. Proficient in both spoken and written English AND Mandarin . Malay is an added advantage. Able to start work immediately or with short notice is preferable. Skills

Customer Relationship Management Customer Inquiries Customer Support Customer Service Customer Retention Customer Complaint Resolution Client Onboarding Company Benefits

Hybrid Work

Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection. Young and Friendly Workplace

Welcome to our youthful and welcoming workplace, where smiles are contagious, creativity thrives, and friendships flourish! Monthly Transport Allowance

Enjoy a monthly transport allowance - a valued perk for our employees, making your office commute easier and more affordable. Recreational Facilities

Dive into work-life balance with our onsite swimming pool and gym! We care about your well-being, offering relaxation and fitness at your fingertips. No Dress Code

Dress freedom unlocked! Embrace comfort and individuality in our workplace with a liberating no dress code policy. Express yourself, your way! Great Work Rewarded

Excel and be rewarded! We recognize top achievers, motivating and appreciating employees who go above and beyond. Plixitt Solutions ("Plixitt") is a business entity registered in Malaysia with the business registration number 202203211768 (003426311-V). Plixitt owns the brands shakalakaa, Rice Social and Éternel.shakalakaa is a cutting-edge digital marketing agency committed to propelling businesses to new heights in the online landscape. We specialize in crafting tailored solutions that drive brand awareness, engage.

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About the latest Client relations Jobs in Kuala Lumpur !

Associate Director, Public Relations & Client Services - Malaysia

Kuala Lumpur, Kuala Lumpur PRecious Communications Pte Ltd.

Posted 7 days ago

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Job Description

As an Associate Director, you will be the overall project manager of accounts, responsible for managing consulting personnel, budgets and account profitability. You will develop and grow new business in various industry sectors and offer strategic contributions to the overall development of PRecious Communications.

Responsibilities:

Account Management
  • Oversee and sign-off on all materials and reports for client submission

  • Provide senior level oversight for client events and functions

  • Serve as account lead, manage client contact and correspondence

  • Provide accurate deliverables and budget estimates using the PRecious Communications Estimator for projects & retainers

  • Manage and track client deliverables and budgets to prevent over-servicing and ensure account profitability

  • Responsible for assembling the “best team” for client project or retainer

  • Oversee media monitoring, compilation of media clippings and media pitching

  • Manage and resolve any emerging issues around client or budget

  • Build and cultivate relationships with the media and influencers

  • Brief clients’ spokesperson ahead of interviews

Client Management & Strategy Counsel
  • Provide client counsel, proactively build client trust and relationships

  • Develop long-term strategic plans / recommendations for clients, ensuring alignment and integration with clients’ marketing and digital strategy and execution

  • Develop senior-level client programmes including thought leadership campaigns, key messages and positioning

  • Develop relationships with senior-level client contacts

  • Position the agency as a strategic partner to the client

  • Prepare recommendations to forestall or capitalise on emerging PR or industry issues

  • Develop and present issues & crisis comm plans and strategies to clients

  • Prepare comms programme or project evaluation reports at appropriate intervals

  • Conduct periodic strategic comms programme reviews for clients and recommend adjustments if required

  • Conduct media training of clients

Content Development
  • Oversee and manage the quality of content development (writing skills, strategy), providing supervision

  • Contribute to higher-level content (thought leadership, bylines, case studies, client or media endorsements, white papers, media roundtables, yearly planning, quarterly PR plans)

  • Provide final sign-off for content

Teamwork & Management
  • Support the Market Lead in growing the core competency of the business

  • Live and advocate PRecious Principles

  • Mentor Consultant-level members

  • Look after professional and emotional welfare of team members and improve team dynamics

  • Conduct and improve performance appraisals process

  • Recruitment of new talent

  • Conduct training and sharing sessions

Minimum Requirements:

  • At least 7-10 years of PR experience , most of which should be with a PR agency

  • At least 2-3 years of management / leadership experience

  • Possess strong writing, editing, and proofreading skills

  • Must be strategic and creative in story concept development and potential communication message, content angles, and activities.

  • Excellent written and verbal communications skills in English

  • Strong communication, negotiation, relationship management and presentation skills.

  • Ability to lead cross-functional teams & agencies to deliver assigned projects

  • Multi-tasking & work effectively under high pressure

  • Team player, “can-do” spirit, positive attitude, good energy, and strong work ethic

Kindly submit a job application to us directly. Alternatively, you may send your latest CV to with your expected salary and interview availability for the week / following week. Only shortlisted candidates will be notified.

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Customer Service

Kuala Lumpur, Kuala Lumpur Ottica Group

Posted 4 days ago

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Job Description

We are looking for a friendly and customer-focused individual to join our team. In this team, you will be the first point of contact for customers, providing support and assistance across various channels (phone, email, and messaging). You will handle inquiries, resolve issues, and ensure excellent customer satisfaction.

Key Responsibilities:

Respond to customer inquiries promptly and professionally

Handle complaints and provide appropriate solutions

Maintain accurate records of customer interactions

Follow up to ensure resolution and satisfaction

Coordinate with internal teams to solve customer issues

Provide product or service information when needed

EPF, SOCSO, EIS will be provided

Medical Card for Confirmed Staff

Performance Bonus

Annual Dinner

Staff Purchase Discount

Requirements for this position:

Candidate must possess at least Diploma level

Fresh graduates are encouraged to apply

Good communication skills in Mandarin, English, Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Patience, empathy, and problem-solving skills

Ability to multitask and work under pressure

Prior customer service experience is an advantage

Excellent teamwork spirit and the ability to collaborate effectively with relevant departments

Proficiency in Microsoft Office (Word and Excel) and computer literacy basic knowledge

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

    Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in?

Wholesale Businesses 51-100 employees

Ottica Group is an established organisation that specialise in quality, premium eyewear brands. Ottica Group was founded in 1990 and with more than 30 years in the industry, it is one of the top eyewear and vision company in Malaysia.

Ottica Group is an established organisation that specialise in quality, premium eyewear brands. Ottica Group was founded in 1990 and with more than 30 years in the industry, it is one of the top eyewear and vision company in Malaysia.

Perks and benefits Medical Miscellaneous allowance Parking 13 months salary, Bonus based on performance

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Customer Service

Kuala Lumpur, Kuala Lumpur The Parent Group (M) Sdn. Bhd.

Posted 4 days ago

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Job Description

Is fluent in Mandarin (required) to liaise with Mandarin speaking clients, plus English

Is fast and responsive in chatting with customers

Is detail-oriented and neat in packaging

Is responsible, organized, and a good team player

Previous experience is a bonus but not required – training provided

Responsibility

What You’ll Be Doing:

Reply to customer inquiries (WhatsApp, Instagram, Website,etc)

Pack customer orders neatly and accurately

Arrange delivery and coordinate with couriers

Handle basic after-sales support

Assist with simple stock check and item updates

Why Join Us:

Attractive Pay Package

Base salary + bonus incentives

Staff discount on all luxury products

Learn end-to-end operations

Potential to move into senior customer support or e-commerce ops

Team bonding activities

Yearly performance bonus

Additional Benefits

Training Provided

Basic + Commision

5 Working Days

Allowance Provided

Staff Activities

EPF / SOCSO / PCB

Medical and Hospitalisation Leave

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    Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How would you rate your English language skills?

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