419 Client Relations jobs in Kuala Lumpur
Customer Service Representative
Posted 10 days ago
Job Viewed
Job Description
You will have the skills, knowledge and experience of a tenured and knowledgeable Customer Service Advisor. However, we’re looking for more than that - you will have a real desire to use your knowledge to help drive our customer experience to a new level.
You will be seen as a role model within your current team – a subject matter expert with the desire to make things right for our customers. Taking direction from your Team Manager and Team Senior, you will help support newer members of the team and help them deliver amazing customer service.
You will use all of your knowledge and experience (ideally from a similar customer facing role) to drive a real ‘Category of One’ experience.
Your understanding of your customers’ needs will ensure that queries are resolved at point of contact. This will be demonstrated in a high NPS and first time resolution score.
This role also requires a truly agile approach: we will expect you to routinely flex between activities where customer demand and need is greatest, and you may also need to flex your shift based on customer demand.
Main Duties / Responsibilities:
- Be proficient and an expert in all Customer Service activity
- Flex between all of the above activities based on current customer demand
- Flex your working shift based on current customer demand
- Achieve personal and team productivity and quality goals
- Carry out other adhoc tasks as required meeting business needs
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Take direction from Team Managers and Team Seniors and support coaching of new hires into the Claims & Customer Service teams
- Identify and suggest process improvements that will enhance your team, your customer or the business
Experience Required:
- Experience in medical administration, claims environment or customer service focused organization
- Ability to meet/exceed targets and manage multiple priorities
- Proficient in Microsoft Office applications
- Case and Claims management system experience
- Track record in improving NPS scores by demonstrating customer ownership
Skills:
- Confident in making decisions and exercise judgment
- Strong customer focus with ability to identify and solve problems without supervision
- Ability to work under own initiative and proactive in recommending and implementing process improvements
- The ability to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner is essential for this role
- Must possess excellent attention to detail, with a high level of accuracy
- Strong interpersonal skills with good verbal and written communication to internal and external clients
- Support Team Manager and team senior with escalations
Salary match Number of applicants Skills match
Your application will include the following questions:
- Do you have customer service experience? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a customer services representative? Have you worked in a call centre before? Are you available for shift work?
Banking & Financial Services More than 10,000 employees
Cigna International has over 50 years of experience in designing, implementing and managing cross-border health insurance and employee benefits programmes for international organisations, multinational corporations and their international workforce, as well as individual expatriates.
With more than 3000 employees, the company has offices and sales representations in Europe (Belgium (headquarters), the Netherlands, Germany, Italy, the UK and Switzerland), the Middle East (UAE), Africa (Kenya, South Africa), Asia (China, Singapore and Malaysia), Latin America (Chile) and the US (Florida). Cigna International serves around 345,000 plan members on a 24/7 basis in 192 countries.
US-based company
Cigna International has over 50 years of experience in designing, implementing and managing cross-border health insurance and employee benefits programmes for international organisations, multinational corporations and their international workforce, as well as individual expatriates.
With more than 3000 employees, the company has offices and sales representations in Europe (Belgium (headquarters), the Netherlands, Germany, Italy, the UK and Switzerland), the Middle East (UAE), Africa (Kenya, South Africa), Asia (China, Singapore and Malaysia), Latin America (Chile) and the US (Florida). Cigna International serves around 345,000 plan members on a 24/7 basis in 192 countries.
US-based company
Perks and benefits Comprehensive Medical & Well-being Coverage Hybrid Work Environment Diverse Insurance Options Global Exposure Wellness Initiatives Travelling Allowance
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Customer Service Representative
#J-18808-LjbffrClient Relations Officer
Posted 7 days ago
Job Viewed
Job Description
• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.
• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.
2. Sales & Business Development• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.
• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.
3. Product and Service Customization• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.
• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.
4. Market Analysis and Industry Knowledge• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).
• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.
5. Reporting and Documentation• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.
6. Any Ad-hoc Duties as Assigned• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.
• Solid experience in outbound sales, client relations, or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.
• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.
• 5 working days per week.
• Language proficiency in English & Chinese.
• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.
• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work.
We offer a comprehensive and holistic work experience and package as follows:
• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).
• Fun loving and diverse work environment.
• Business casual work attire every day.
Please note that only short-listed candidates will be contacted. Thank you.
#J-18808-LjbffrClient Relations Officer
Posted 7 days ago
Job Viewed
Job Description
• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.
• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.
Sales & Business Development• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.
• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.
Product and Service Customization• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.
• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.
Market Analysis and Industry Knowledge• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).
• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.
Reporting and Documentation• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.
Minimum Qualifications• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.
• Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.
• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.
• Language proficiency in English & Chinese.
• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.
• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment.
Working Conditions• 5 working days per week.
We offer a comprehensive and holistic work experience and package as follows:
• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).
• Fun loving and diverse work environment.
• Business casual work attire every day.
Please note that only short-listed candidates will be contacted. Thank you.
#J-18808-LjbffrClient Relations Specialist, Kuala Lumpur
Posted 14 days ago
Job Viewed
Job Description
This job opportunity is only available for residents of Malaysia with work permit.
Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Client Relations Specialist
Reporting to: Regional Manager (SEA)
Responsibilities:
- Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
- Proactively engage with trading professionals across various platforms to expand client base and partnerships
- Identify and leverage local marketing channels to enhance visibility and promote company products effectively
- Focus on client onboarding and ensuring a seamless user experience for all clients
- Promote partnerships based on existing rebate structures and maintain strong relationships with partners
- Adhere to regulatory policies and ethical standards diligently
- Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met
Candidate Profile:
- Strong preference will be given to candidates with FX/CFD and online trading industry experience
- Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines
- Fluent in English
- Client focused with excellent customer service and negotiation skills
- A team player with excellent communication skills
- Dynamic, self-motivated, competitive and strong desire to succeed
- Ability to work well independently as well as in a team and can-do attitude
The offer:
- Welcoming, young and multicultural team with approachable leadership
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Comprehensive medical and insurance coverage to support your health and well-being
- Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
- Vibrant company life: from team activities to global celebrations
- Free access to multiple sports and wellness facilities across the country
- A gift and a day off on your Birthday
- Access to 24/7 mental health support through licensed external therapists and psychologists
The application process will be handled directly by the client and include:
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.
- An assessment to evaluate your technical skills
- Final interview with team members.
Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.
This opportunity is open exclusively to residents of Malaysia with a valid work permit.
For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.
#J-18808-LjbffrClient Relations Specialist (Mandarin Speaker)
Posted 22 days ago
Job Viewed
Job Description
This job is for a Client Relations Specialist who speaks Mandarin and English. You might like this job because you'll help businesses grow through digital marketing while enjoying flexible work options and earning commissions for client success!
This position requires that the applicant be proficient in both English AND Mandarin.
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We are seeking an outgoing and insightful Client Relations Specialist to join our Client Relations Team (Malaysia). You'll be involved in our digital marketing agency brand, shakalakaa ( ), and our social media agency brand, Rice Social ( ). As a Client Relations Specialist, you will be empowered to advise potential clients on our range of services and demonstrate how we can enhance their business. You will engage with prospects, understand their needs, and effectively communicate the value of our digital marketing and social media solutions.
Job Overview
Department: Client Relations Team (Malaysia)
Job Type: Full-time (Minimum 12 months employment period inclusive 3 months probation)
Job Mode: Hybrid (12 days monthly in office)
Working Days: Monday to Friday, excluding public holidays
Working Hours: 10:00 AM to 7:00 PM
Working Location (if required to be in office): Cheras Business Centre, Kuala Lumpur
Key Responsibilities
- Engage with potential clients to understand their business goals and challenges via various contact channels.
- Provide expert advice on the range of our digital marketing and social media services.
- Effectively communicate the value and benefits of our solutions to prospective clients.
- Build and maintain strong client relationships through regular communication and follow-ups.
- Coordinate with internal teams for scheduling calls or meet-up with potential clients.
- Collaborate with the Social Media Team to develop persuasive and customized client proposals, and to encourage conversions.
- Conduct market research to stay informed about industry trends and competitor offerings.
- Assist in the design and development of marketing materials and presentations for client meetings.
- Work closely with internal teams to ensure the successful onboarding of new clients.
- Track and report on client interactions, feedback, and conversion rates.
- Continuously update and expand knowledge of the company’s services as well as digital marketing and social media trends.
- Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner.
- Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction.
- Provide support and guidance to Client Relations Interns on their daily responsibilities.
- Work on real client projects, interacting with clients and contributing to the successful execution of digital marketing and social media campaigns.
- Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and the latest marketing technologies.
- Connect with clients, industry professionals, and internal teams, expanding your professional network within the digital marketing space.
- Gain exposure to various industries through interactions with clients from different sectors, broadening your understanding of digital marketing across diverse businesses.
- Earn commission on successful client acquisitions or upselling, providing a direct financial incentive for your efforts in building and maintaining client relationships.
- Be recognized and rewarded for outstanding performance with milestone bonuses.
- Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection.
- Monthly transport and medical allowances.
- Paid, medical and birthday leaves entitlement.
- Benefit from opportunities for career growth, with the potential to move into senior or leadership roles.
- Fresh graduates or candidates with no relevant experience are welcomed. Hands-on working experience in customer service, sales and/or in the digital marketing and/or social media field is an added advantage.
- Keen understanding of the latest social media trends and emerging platforms.
- Knowledge, experience and skills on digital marketing and/or social media, specifically on Facebook, Instagram and TikTok ads are added advantages.
- Minimum SPM holder. Graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage.
- Strong communication skills to collaborate with a cross-functional team.
- Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail.
- Able to work under pressure in a fast paced environment.
- Proficient in both spoken and written English AND Mandarin . Malay is an added advantage.
- Able to start work immediately or with short notice is preferable.
Customer Relationship Management
Customer Inquiries
Customer Support
Customer Service
Customer Retention
Customer Complaint Resolution
Client Onboarding
Company Benefits Hybrid WorkEnjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection.
Young and Friendly WorkplaceWelcome to our youthful and welcoming workplace, where smiles are contagious, creativity thrives, and friendships flourish!
Monthly Transport AllowanceEnjoy a monthly transport allowance - a valued perk for our employees, making your office commute easier and more affordable.
Recreational FacilitiesDive into work-life balance with our onsite swimming pool and gym! We care about your well-being, offering relaxation and fitness at your fingertips.
No Dress CodeDress freedom unlocked! Embrace comfort and individuality in our workplace with a liberating no dress code policy. Express yourself, your way!
Great Work RewardedExcel and be rewarded! We recognize top achievers, motivating and appreciating employees who go above and beyond.
Plixitt Solutions ("Plixitt") is a business entity registered in Malaysia with the business registration number 202203211768 (003426311-V). Plixitt owns the brands shakalakaa, Rice Social and Éternel.shakalakaa is a cutting-edge digital marketing agency committed to propelling businesses to new heights in the online landscape. We specialize in crafting tailored solutions that drive brand awareness, engage.
#J-18808-LjbffrClient Relations Specialist, Kuala Lumpur
Posted 15 days ago
Job Viewed
Job Description
Full-time Client Relations Specialist Reporting to:
Regional Manager (SEA) Responsibilities: Develop and nurture relationships with clients, partners and organic clients in the assigned country or region Proactively engage with trading professionals across various platforms to expand client base and partnerships Identify and leverage local marketing channels to enhance visibility and promote company products effectively Focus on client onboarding and ensuring a seamless user experience for all clients Promote partnerships based on existing rebate structures and maintain strong relationships with partners Adhere to regulatory policies and ethical standards diligently Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met Candidate Profile: Strong preference will be given to candidates with FX/CFD and online trading industry experience Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines Fluent in English Client focused with excellent customer service and negotiation skills A team player with excellent communication skills Dynamic, self-motivated, competitive and strong desire to succeed Ability to work well independently as well as in a team and can-do attitude The offer: Welcoming, young and multicultural team with approachable leadership High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Comprehensive medical and insurance coverage to support your health and well-being Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable Vibrant company life: from team activities to global celebrations Free access to multiple sports and wellness facilities across the country A gift and a day off on your Birthday Access to 24/7 mental health support through licensed external therapists and psychologists The application process will be handled directly by the client and include: Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations. An assessment to evaluate your technical skills Final interview with team members. Apply
and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities. This opportunity is open exclusively to residents of Malaysia with a valid work permit. For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.
#J-18808-Ljbffr
Client Relations Specialist (Mandarin Speaker)
Posted 22 days ago
Job Viewed
Job Description
Fresh graduates or candidates with no relevant experience are welcomed. Hands-on working experience in customer service, sales and/or in the digital marketing and/or social media field is an added advantage. Keen understanding of the latest social media trends and emerging platforms. Knowledge, experience and skills on digital marketing and/or social media, specifically on Facebook, Instagram and TikTok ads are added advantages. Minimum SPM holder. Graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage. Strong communication skills to collaborate with a cross-functional team. Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail. Able to work under pressure in a fast paced environment. Proficient in both spoken and written English AND Mandarin . Malay is an added advantage. Able to start work immediately or with short notice is preferable. Skills
Customer Relationship Management Customer Inquiries Customer Support Customer Service Customer Retention Customer Complaint Resolution Client Onboarding Company Benefits
Hybrid Work
Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection. Young and Friendly Workplace
Welcome to our youthful and welcoming workplace, where smiles are contagious, creativity thrives, and friendships flourish! Monthly Transport Allowance
Enjoy a monthly transport allowance - a valued perk for our employees, making your office commute easier and more affordable. Recreational Facilities
Dive into work-life balance with our onsite swimming pool and gym! We care about your well-being, offering relaxation and fitness at your fingertips. No Dress Code
Dress freedom unlocked! Embrace comfort and individuality in our workplace with a liberating no dress code policy. Express yourself, your way! Great Work Rewarded
Excel and be rewarded! We recognize top achievers, motivating and appreciating employees who go above and beyond. Plixitt Solutions ("Plixitt") is a business entity registered in Malaysia with the business registration number 202203211768 (003426311-V). Plixitt owns the brands shakalakaa, Rice Social and Éternel.shakalakaa is a cutting-edge digital marketing agency committed to propelling businesses to new heights in the online landscape. We specialize in crafting tailored solutions that drive brand awareness, engage.
#J-18808-Ljbffr
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Associate Director, Public Relations & Client Services - Malaysia
Posted 7 days ago
Job Viewed
Job Description
As an Associate Director, you will be the overall project manager of accounts, responsible for managing consulting personnel, budgets and account profitability. You will develop and grow new business in various industry sectors and offer strategic contributions to the overall development of PRecious Communications.
Responsibilities:
Account ManagementOversee and sign-off on all materials and reports for client submission
Provide senior level oversight for client events and functions
Serve as account lead, manage client contact and correspondence
Provide accurate deliverables and budget estimates using the PRecious Communications Estimator for projects & retainers
Manage and track client deliverables and budgets to prevent over-servicing and ensure account profitability
Responsible for assembling the “best team” for client project or retainer
Oversee media monitoring, compilation of media clippings and media pitching
Manage and resolve any emerging issues around client or budget
Build and cultivate relationships with the media and influencers
Brief clients’ spokesperson ahead of interviews
Provide client counsel, proactively build client trust and relationships
Develop long-term strategic plans / recommendations for clients, ensuring alignment and integration with clients’ marketing and digital strategy and execution
Develop senior-level client programmes including thought leadership campaigns, key messages and positioning
Develop relationships with senior-level client contacts
Position the agency as a strategic partner to the client
Prepare recommendations to forestall or capitalise on emerging PR or industry issues
Develop and present issues & crisis comm plans and strategies to clients
Prepare comms programme or project evaluation reports at appropriate intervals
Conduct periodic strategic comms programme reviews for clients and recommend adjustments if required
Conduct media training of clients
Oversee and manage the quality of content development (writing skills, strategy), providing supervision
Contribute to higher-level content (thought leadership, bylines, case studies, client or media endorsements, white papers, media roundtables, yearly planning, quarterly PR plans)
Provide final sign-off for content
Support the Market Lead in growing the core competency of the business
Live and advocate PRecious Principles
Mentor Consultant-level members
Look after professional and emotional welfare of team members and improve team dynamics
Conduct and improve performance appraisals process
Recruitment of new talent
Conduct training and sharing sessions
Minimum Requirements:
At least 7-10 years of PR experience , most of which should be with a PR agency
At least 2-3 years of management / leadership experience
Possess strong writing, editing, and proofreading skills
Must be strategic and creative in story concept development and potential communication message, content angles, and activities.
Excellent written and verbal communications skills in English
Strong communication, negotiation, relationship management and presentation skills.
Ability to lead cross-functional teams & agencies to deliver assigned projects
Multi-tasking & work effectively under high pressure
Team player, “can-do” spirit, positive attitude, good energy, and strong work ethic
Kindly submit a job application to us directly. Alternatively, you may send your latest CV to with your expected salary and interview availability for the week / following week. Only shortlisted candidates will be notified.
#J-18808-LjbffrCustomer Service
Posted 4 days ago
Job Viewed
Job Description
We are looking for a friendly and customer-focused individual to join our team. In this team, you will be the first point of contact for customers, providing support and assistance across various channels (phone, email, and messaging). You will handle inquiries, resolve issues, and ensure excellent customer satisfaction.
Key Responsibilities:
Respond to customer inquiries promptly and professionally
Handle complaints and provide appropriate solutions
Maintain accurate records of customer interactions
Follow up to ensure resolution and satisfaction
Coordinate with internal teams to solve customer issues
Provide product or service information when needed
EPF, SOCSO, EIS will be provided
Medical Card for Confirmed Staff
Performance Bonus
Annual Dinner
Staff Purchase Discount
Requirements for this position:
Candidate must possess at least Diploma level
Fresh graduates are encouraged to apply
Good communication skills in Mandarin, English, Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Patience, empathy, and problem-solving skills
Ability to multitask and work under pressure
Prior customer service experience is an advantage
Excellent teamwork spirit and the ability to collaborate effectively with relevant departments
Proficiency in Microsoft Office (Word and Excel) and computer literacy basic knowledge
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in?
Wholesale Businesses 51-100 employees
Ottica Group is an established organisation that specialise in quality, premium eyewear brands. Ottica Group was founded in 1990 and with more than 30 years in the industry, it is one of the top eyewear and vision company in Malaysia.
Ottica Group is an established organisation that specialise in quality, premium eyewear brands. Ottica Group was founded in 1990 and with more than 30 years in the industry, it is one of the top eyewear and vision company in Malaysia.
Perks and benefits Medical Miscellaneous allowance Parking 13 months salary, Bonus based on performance
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-LjbffrCustomer Service
Posted 4 days ago
Job Viewed
Job Description
Is fluent in Mandarin (required) to liaise with Mandarin speaking clients, plus English
Is fast and responsive in chatting with customers
Is detail-oriented and neat in packaging
Is responsible, organized, and a good team player
Previous experience is a bonus but not required – training provided
ResponsibilityWhat You’ll Be Doing:
Reply to customer inquiries (WhatsApp, Instagram, Website,etc)
Pack customer orders neatly and accurately
Arrange delivery and coordinate with couriers
Handle basic after-sales support
Assist with simple stock check and item updates
Why Join Us:
Attractive Pay Package
Base salary + bonus incentives
Staff discount on all luxury products
Learn end-to-end operations
Potential to move into senior customer support or e-commerce ops
Team bonding activities
Yearly performance bonus
Additional Benefits
Training Provided
Basic + Commision
5 Working Days
Allowance Provided
Staff Activities
EPF / SOCSO / PCB
Medical and Hospitalisation Leave
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How would you rate your English language skills?
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr