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The Customer Service Executive (English+Bahasa Speaker) role is a vital position within a back-office support team for an e-hailing and deliveries service. This role focuses on delivering exceptional customer service through telephone, chat, and email interactions, ensuring customer inquiries are resolved efficiently and accurately. The position is based onsite in Johor Bahru, operates on a 24-month contract, and follows a Monday-to-Friday schedule with compulsory work on public holidays, with shift options of 9:00 AM to 6:30 PM or 10:00 AM to 7:30 PM.

Key responsibilities include providing continuous helpdesk support to address customer inquiries related to the e-hailing and deliveries service. You will employ strong interpersonal and communication skills to resolve customer issues promptly, conducting basic probing to determine appropriate next steps for inquiries. The role requires exceeding customer expectations by delivering high-quality service and accurate information while maintaining a professional and empathetic demeanor. You will work collaboratively in a team environment to achieve key performance indicator (KPI) targets and service level agreements (SLAs), contributing to the overall success of the project.

The role demands proficiency in both English and Bahasa Melayu to effectively communicate with a diverse customer base. Candidates must demonstrate good computer literacy to navigate systems and manage customer interactions across multiple channels. The ability to work independently, multitask, and adapt to a fast-paced environment is essential. You will also participate in training to enhance your skills and ensure alignment with project requirements.

To qualify, candidates must be at least 18 years old and have completed SPM, UEC, SKM 3, SVM 3, or IGCSE certificates. No prior work experience is required, making this role suitable for entry-level candidates, though the ability to meet performance standards and maintain a high level of accuracy is critical. Candidates must be willing to work onsite in Johor Bahru, including on public holidays, and be available for overtime if required. Candidates should not have a history of frequent job changes (staying less than a year per company) and must be current residents of Malaysia.

Role: Customer Service Executive (Cantonese + Chinese + English Speaker)
Project: Data Centre (Networking)
Location: Johor Bahru
Contract Period: 12 months
Working Days: 5 days
Working Shift: Rotational Shift - 24 Hours (Compulsory working on Public Holidays and Weekends)

Language Proficiency: Chinese , Cantonese & English
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:
• Basic Salary (RM): 3,400.00
• Night Shift Allowance: 300
• Key Performance Indicator (KPI): 400

Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments

Location - Shah Alam, Selangor

Level - Professional

Function - Product R&D

Working Pattern - Hybrid (three days per week in office)

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out!

As Senior Technical Project Manager, you will play a key role in ensuring product delivery to our customers and business. You will be the focal point, ensuring effective co-ordinational and alignment across all stakeholders involved in the delivery of software products, including Senior Management, Product, UX, Engineering, Cloud Operations, and more. Working in a fast-paced and agile environment, you will be responsible for the iterative delivery of value, with continuous feedback from customers and our business partners. This role offers strong personal and professional growth opportunities to the right person, and the ability to deliver software that has a meaningful impact on the world.

• Accountable for product delivery and ensuring continuous value flow to both customers and the business.

• Leads rolling roadmap planning, estimation, resource planning, budgeting, and change management using a lean delivery model.

• Facilitates agile ceremonies such as stand-ups, walk-the-wall sessions, and project updates to ensure work is visible, coordinated, and progressing.

• Coordinates cross-functional team activities, proactively manages dependencies, and ensures priorities are clear and visible at all times.

• Monitors work-in-progress (WIP), removes internal roadblocks, and eliminates external blockers to maintain smooth delivery flow.

• Tracks and reports progress through burndowns and project health metrics, communicating status, issues, and actions clearly to stakeholders.

• Keeps senior leadership informed on timelines, risks, scope, and budget, escalating when necessary to protect delivery outcomes.

• Drives continuous improvement, facilitates retrospectives, supports team ways of working, and mentors junior team members.

• Bachelor's degree in Computer Science, Business, or related field, or equivalent relevant work experience.

• Over 10 years of experience in product delivery, with 8+ years in Technical Project Management across global teams and projects.

• Proven expertise in applying Lean and Agile methodologies to software product and SaaS delivery initiatives.

• Holds a Project Management certification or equivalent hands-on experience.

• Skilled in managing onshore-offshore project models and working with cross-functional, globally distributed teams.

• Strong communication and presentation abilities, with a track record of effective stakeholder engagement.

• Proficient in tools such as JIRA, Confluence, Aha!, and other product/project management platforms.

• Actively mentors and supports junior team members, fostering growth and best practices.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.  So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place! 

 #LI-SA1 #LI-FullTime

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Automation and Platform Excellence (APEX) aim to Deliver Joy and Excellence to Grab engineers by enabling a frictionless ecosystem, allowing focus on value-adding features for users in a fast and safe manner. Some folks and companies would recognise this as a "Platform Engineering Team", and that is what we do.

As an Software Engineering Manager II, you will lead a team of fullstack engineers building scalable applications using Python, Django, and JavaScript/TypeScript. You'll balance people management, technical oversight, and strategic planning to deliver exceptional products while fostering team growth.

This role will be reporting to Senior Engineering Manager, and you will be based onsite in our Petaling Jaya office.

• You will manage, coach, and develop a team of 5–8 fullstack engineers, supporting their growth through regular 1:1s, performance reviews, and career development plans.
• You will set technical direction and architectural standards, review major design decisions, and ensure code quality and best practices are upheld.
• You will collaborate with Product Managers to translate business needs into technical deliverables and lead agile development processes.
• You will drive the adoption of engineering best practices, including testing, monitoring, and operational excellence across your team's projects.
• You will communicate progress, challenges, and technical decisions with senior leadership and collaborate with cross-functional teams to deliver impactful solutions.
• You will ensure team systems meet high standards for reliability, security, and performance, and oversee incident response and on-call operations.
• You will help build an inclusive, collaborative team culture and contribute to cross-team initiatives and broader engineering strategy.

• 4+ years of engineering management experience leading teams of 4 or more engineers, with a track record of scaling teams and developing talent.
• 8+ years of fullstack software development experience, with strong proficiency in Python, JavaScript/TypeScript, and modern web frameworks.
• Hands-on experience with system design, distributed architectures, database design, APIs, and cloud platforms such as AWS, GCP, or Azure.
• Proven ability in performance management, including coaching, difficult conversations, and implementing improvement plans.
• Strong hiring experience, including conducting technical interviews and building diverse, high-performing teams.
• Familiarity with agile methodologies (Scrum, Kanban), project planning, and managing sprint cycles and resources.
• Solid understanding of DevOps practices, CI/CD, monitoring, and use of engineering metrics to guide decision-making.
• Excellent communication and collaboration skills, with experience working cross-functionally and engaging senior stakeholders.

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Overview

Head, Strategic Planning & Investor Relations

Formulate and drive the overall corporate strategy & performance including active engagement of investors & shareholders, to multiply value for people, business, economies and the planet.

• Develop and cascade corporate strategies and tactical plans
• Plan, monitor and escalate issues for strategic and tactical action plans to ensure key value drivers and key result areas support the business goals over the short and long term
• Act as custodian of the Corporate Scorecard and align level 1 GMD direct reports’ scorecards with short and long term performance targets
• Custodian of the Annual Operating Plan (AOP) process together with the Finance team
• Curation of programmes and content for strategy sessions such as Board Strategy and Management Reviews
• Lead and perform market research, studies and maintain a business intelligence database including performance benchmarking against the industry, trends, competitive threats, investment regulations, business risks, financial returns and forecasting
• Lead investor relations with active communication of a clear equity story to the investment community/shareholders and report investors’ feedback to management for value creation
• Support HR strategic initiatives (recruitment, retention, talent development, succession planning and employee engagement); coach and develop leaders to ensure availability of future talent
• Assist HR in conceptualising equity-based rewards and remuneration strategies and plans
• Ensure team members are motivated, compensated and developed in alignment with the company’s value system and culture

• Degree in Finance/Accounting/Real Estate/Engineering/Marketing/BBA (International Business) or a related field

• 6-8 years of experience in strategic planning, management consulting, corporate finance/investments preferred
• Preference for experience in the real estate industry

• Mid-Senior level

• Full-time

• Consulting

• IT Services and IT Consulting

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Work mode (place): On site + Home office

Job Requisition ID: 23197

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

Yara Malaysia, established in 2007, partners with farmers and dealers nationwide to drive sustainable growth in key crops like oil palm and cash crops. Committed to regenerative agriculture, the team supports productivity, soil health, and community development through innovative solutions and initiatives like the Oil Palm Yara Academy for Smallholders (OPYAS)

• Deliver growth in Malaysia, in accordance with the YAA Strategy 2030.
• Further define and implement the roadmap for strategic (digital) initiatives for Malaysia.
• Engage the organization in accordance with Yara Mission, Vision and Values.
• Drive an ambitious Diversity and Inclusion action plan in line with Yara DE&I strategy and goals.
• Drive pro-actively the Safe by Choice agenda, eensuring compliance with Yara's policies for HESQ and Product Stewardship.
• Encourage and monitor compliance and code of conduct within Malaysia’s processes, uphold, safeguard and promote organizational culture, values and reputation in its markets, customers, suppliers, partners and society, and with local employees.
• Responsible for Profit & Loss for Yara Malaysia, deliver commercial and financial objectives within guidelines and budget.
• Lead a highly professional, multi-skilled team. Set people management agenda through alignment programs, talent development planning, performance management and succession management.
• Represent Yara with heads of government, authorities, customers, providers, media and other possible partners. Ensure synergy and inter-departmental objectives to achieve strategic and operational goals.
• Proactively seek opportunities for establishing, building and maintaining a successful profile for Yara Malaysia with farmers, food companies, external partners and government agencies in order to identify opportunities and remove obstacles to deliver local growth.
• Act as Country Legal Representative in Malaysia.

• Min. 10 years’ experience commercial or business development or project management with business exposure.
• In-depth knowledge of, digital transformation, B2B (preferably in agriculture/chemicals industry) and stakeholder management (private and public stakeholders) is necessary
• Change Management and influencing experience in large corporate projects.
• Excellent team coaching as well as organizational development skills
• English (fluent written and verbal) skills are necessary. Additional languages are an advantage.
• Higher university degree in Engineering, Business Administration, Economics or Agronomy. Long relevant experience can compensate for lack of formal education
• Strong analytical abilities and problem-solving skills, as well as the ability to think holistically to “see the big picture”
• Ability to establish and maintain a high level of trust and confidence
• Ability to build, manage and motivate teams across cultural boundaries
• Ability to work independently and in teams, connecting with all levels of the organization
• Excellent interpersonal, communication and negotiation skills.
• Drive to challenge established practices and processes when required
• Positive to work and travel in an international and fast paced environment

19th September, 2025

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.

Overview

As Chief Commercial Officer, you will be reporting directly to the Chief Revenue Officer, looking after existing accounts across APAC region. Some of your key portfolio will include upselling, cross selling, retaining existing customers, and growing existing accounts.

You will need to have experience in:

• Experiences within SaaS sector is a must
• Must have experiences with similar industries (logistics, e-commerce, supply chain software etc)
• Regional exposure is a must
• You can come from a more sales driven background but must be comfortable to move into an account management type of role

You will be joining an international SaaS provider with good remuneration package and career growth.

Contact Tongyu Fan

Quote job ref JN-

Phone number +60

You will be the person responsible for potential large corporate and government clients, developing proposals on consultation, designing and delivering programs that address client needs, and establishing thought leadership in this space.

• Develop an effective management infrastructure for the consulting business
• Lead the development of business models, operating models, and strategies for the effective and efficient functioning of the company’s consulting business
• Create and implement management processes for the consulting business, e.g., performance management infrastructure, cadence of meetings, and tech-enabled processes for effective collaboration
• Attract, develop, excite, and retain exceptional talent for the business
• Provide leadership, coaching, and mentorship to team members
• Establish and grow the consulting business
• Assume leadership of the profit and loss for the consulting business, e.g., setting targets, determining resource requirements, and making key strategic decisions
• Drive brand-building efforts in support of developing enterprise and government clients, e.g., development of thought leadership articles, securing opportunities at industry events, and representing the company at relevant events
• Lead client development efforts with corporate, public sector, and SME organizations, e.g., identifying client opportunities, preparing proposals for prospective clients, and managing the sales funnel
• Counsel and consult clients on articulating and achieving their desired business outcomes leveraging the company’s offerings
• Oversee delivery of the company’s offerings to clients, e.g., guiding configuration/ customization of programs, ensuring delivery of quality programs, and managing client relationships to provide a distinctive experience
• Monitor the digital talent landscape and take proactive steps to ensure the company’s continued relevance in relation to the consulting business, e.g., engaging with government agencies in the space
• Develop approach and manage system for placement of graduates with partner organizations
• Support growth of the company’s other areas of business
• Support the development of strategies and the execution of aforementioned strategies to grow the company’s other areas of business, e.g., securing more consumer customers, and cultivating enterprise clients as hiring partners
• Identify partnership opportunities and support the developing of partnerships with external stakeholders to further the company’s business goals

• Holds a Bachelor’s degree, MBA or other relevant graduate degree
• Has at least 8 years of experience in consultative enterprise and government sales, ideally in management consulting, digital transformation, HR consulting, or digital consulting
• Is an expert in talent development and/or digital
• Is entrepreneurial with strong commercial/ business sense
• Possesses distinctive problem-solving and analytical skills
• Demonstrates ability to communicate, present, and influence credibly and effectively at C-suite and other organizational levels
• Has at least 3 to 4 years of experience in leading teams – excellent mentoring, coaching and people management skills
• Please send us your detailed CV to apply for this job post