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Sales - Inside Sales Representative

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47810 Petaling Jaya MYR4000 - MYR4700 per month Gratitude Jobs Ahead HR INC

Posted 21 days ago

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Job Description

Full time Permanent

Position: Inside Sales Representative (Hokkien Language & Taiwan Market)
Location: G20F, Imazium, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor
Project: Food Delivery Service Sales - Hokkien support
Date of Joining: 28th August 2025
Nationality: Malaysian ONLY
Language: Hokkien, Mandarin & Basic English

Work schedule: Day shift 10-10 only, 5 days per week, 8 working hour+1 hour lunch break per day
Working Hours: 24/7, 5 days per week, 8 working hour +1 hour lunch break per day

Compensation and Benefits:
Basic: RM 4000 - 4700 based on working experience and interview performance,
Sales incentive: 20% from base pay
Holiday pay, OT will be provided
Free meal per day

**Only immediate starters will be considered. **

Key Responsibilities:
An Inside Sales Representative, or Salesperson sells products and services online or in a store
or office environment. Their primary duties include understanding the customers’ needs,
identifying new sales opportunities through calls and emails and helping Sales Executives close
sales deals.

Inside Sales Representatives communicate with customers to understand their needs and
generate new leads. Other duties and responsibilities of Inside Sales Representatives include:

● Developing new sales opportunities using outbound cold emails, cold calls and lead
follow-ups
● Communicating with customers to understand their needs and requirements and identify
sales opportunities
● Answering customers’ questions, resolving their concerns and providing additional
information via calls and emails
● Explaining and demonstrating the functions and features of products and services
● Maintaining and improving the database of prospects
● Researching for new leads
● Keeping up to date with product and service information and competitor offers
● Upselling products and services

Required Qualifications:
Completed SPM, UEC, or IGCSE certificates.
Malaysian that can speak in fluent Hokkien and basic English, as staff will support Taiwan Market
6 Months outbound experience (which means CS outbound, BPO, is acceptable)
Must be able to type in traditional mandarin
English interview will be included since computer interface is in English
Must be able to commit to shift
NO WORK-FROM-HOME option provided
Must complete assessment (Will be shared to cdd after screening process)

Company Details

Defining our identity can take on various perspectives. To some, we are passionate tech enthusiasts deeply engaged in the art of recruitment. To others, we are a dynamic recruitment firm propelling transformative change through technology-driven disruption. Our Ideology Has Always Been "Candidates And Employees 1st...Clients 2nd" This Means Core Strategies And Functioning Of Gratitude Is Made By 1st Keeping Candidates And Employees Interest In Mind And Only Then Comes The Clients.
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Customer Service Executive (English and Bahasa Speaker)

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81750 Johor Bahru MYR1900 - MYR2100 per month Gratitude Jobs Ahead HR INC

Posted 21 days ago

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Job Description

Full time Contract

The Customer Service Executive (English+Bahasa Speaker) role is a vital position within a back-office support team for an e-hailing and deliveries service. This role focuses on delivering exceptional customer service through telephone, chat, and email interactions, ensuring customer inquiries are resolved efficiently and accurately. The position is based onsite in Johor Bahru, operates on a 24-month contract, and follows a Monday-to-Friday schedule with compulsory work on public holidays, with shift options of 9:00 AM to 6:30 PM or 10:00 AM to 7:30 PM.

Key responsibilities include providing continuous helpdesk support to address customer inquiries related to the e-hailing and deliveries service. You will employ strong interpersonal and communication skills to resolve customer issues promptly, conducting basic probing to determine appropriate next steps for inquiries. The role requires exceeding customer expectations by delivering high-quality service and accurate information while maintaining a professional and empathetic demeanor. You will work collaboratively in a team environment to achieve key performance indicator (KPI) targets and service level agreements (SLAs), contributing to the overall success of the project.

The role demands proficiency in both English and Bahasa Melayu to effectively communicate with a diverse customer base. Candidates must demonstrate good computer literacy to navigate systems and manage customer interactions across multiple channels. The ability to work independently, multitask, and adapt to a fast-paced environment is essential. You will also participate in training to enhance your skills and ensure alignment with project requirements.

To qualify, candidates must be at least 18 years old and have completed SPM, UEC, SKM 3, SVM 3, or IGCSE certificates. No prior work experience is required, making this role suitable for entry-level candidates, though the ability to meet performance standards and maintain a high level of accuracy is critical. Candidates must be willing to work onsite in Johor Bahru, including on public holidays, and be available for overtime if required. Candidates should not have a history of frequent job changes (staying less than a year per company) and must be current residents of Malaysia.

Company Details

Defining our identity can take on various perspectives. To some, we are passionate tech enthusiasts deeply engaged in the art of recruitment. To others, we are a dynamic recruitment firm propelling transformative change through technology-driven disruption. Our Ideology Has Always Been "Candidates And Employees 1st...Clients 2nd" This Means Core Strategies And Functioning Of Gratitude Is Made By 1st Keeping Candidates And Employees Interest In Mind And Only Then Comes The Clients.
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Customer Service Executive (Cantonese Chinese and English Speaker)

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81750 Johor Bahru MYR3000 - MYR3400 per month Gratitude Jobs Ahead HR INC

Posted 21 days ago

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Job Description

Full time Contract

Role: Customer Service Executive (Cantonese + Chinese + English Speaker)
Project: Data Centre (Networking)
Location: Johor Bahru
Contract Period: 12 months
Working Days: 5 days
Working Shift: Rotational Shift - 24 Hours (Compulsory working on Public Holidays and Weekends)

Language Proficiency: Chinese , Cantonese & English
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:
• Basic Salary (RM): 3,400.00
• Night Shift Allowance: 300
• Key Performance Indicator (KPI): 400

Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments

Company Details

Defining our identity can take on various perspectives. To some, we are passionate tech enthusiasts deeply engaged in the art of recruitment. To others, we are a dynamic recruitment firm propelling transformative change through technology-driven disruption. Our Ideology Has Always Been "Candidates And Employees 1st...Clients 2nd" This Means Core Strategies And Functioning Of Gratitude Is Made By 1st Keeping Candidates And Employees Interest In Mind And Only Then Comes The Clients.
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Senior Technical Project Manager - Shah Alam

40150 Shah Alam, Selangor Ideagen

Posted 14 days ago

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Senior Technical Project Manager - Shah Alam About Us:

Location - Shah Alam, Selangor

Level - Professional

Function - Product R&D

Working Pattern - Hybrid (three days per week in office)

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out!

As Senior Technical Project Manager, you will play a key role in ensuring product delivery to our customers and business. You will be the focal point, ensuring effective co-ordinational and alignment across all stakeholders involved in the delivery of software products, including Senior Management, Product, UX, Engineering, Cloud Operations, and more. Working in a fast-paced and agile environment, you will be responsible for the iterative delivery of value, with continuous feedback from customers and our business partners. This role offers strong personal and professional growth opportunities to the right person, and the ability to deliver software that has a meaningful impact on the world.

Responsibilities:
  • Accountable for product delivery and ensuring continuous value flow to both customers and the business.

  • Leads rolling roadmap planning, estimation, resource planning, budgeting, and change management using a lean delivery model.

  • Facilitates agile ceremonies such as stand-ups, walk-the-wall sessions, and project updates to ensure work is visible, coordinated, and progressing.

  • Coordinates cross-functional team activities, proactively manages dependencies, and ensures priorities are clear and visible at all times.

  • Monitors work-in-progress (WIP), removes internal roadblocks, and eliminates external blockers to maintain smooth delivery flow.

  • Tracks and reports progress through burndowns and project health metrics, communicating status, issues, and actions clearly to stakeholders.

  • Keeps senior leadership informed on timelines, risks, scope, and budget, escalating when necessary to protect delivery outcomes.

  • Drives continuous improvement, facilitates retrospectives, supports team ways of working, and mentors junior team members.

Skills and Experience:
  • Bachelor's degree in Computer Science, Business, or related field, or equivalent relevant work experience.

  • Over 10 years of experience in product delivery, with 8+ years in Technical Project Management across global teams and projects.

  • Proven expertise in applying Lean and Agile methodologies to software product and SaaS delivery initiatives.

  • Holds a Project Management certification or equivalent hands-on experience.

  • Skilled in managing onshore-offshore project models and working with cross-functional, globally distributed teams.

  • Strong communication and presentation abilities, with a track record of effective stakeholder engagement.

  • Proficient in tools such as JIRA, Confluence, Aha!, and other product/project management platforms.

  • Actively mentors and supports junior team members, fostering growth and best practices.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.  So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place! 

 #LI-SA1 #LI-FullTime

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GBS Finance Global Lead

Johor Bahru, Johor BD Nogales Norte

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Job Description

Overview

BD is one of the largest global medical technology companies. Advancing the world of health is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to manufacturing and marketing of our MedTech products—to turn possibilities into realities.

Position: GBS Finance Global Lead. The role is responsible for the end-to-end service delivery and operational performance of GBS Finance Global processes such as Inventory accounting, Intercompany, Fixed Assets, Reconciliations and other global finance sub-processes to ensure processes are executed with consistency, efficiency, and excellence. The position collaborates cross-functionally across ISC, Finance, and GBS to drive end-to-end process and operations in support of strategic objectives.

Key Responsibilities
  • Service Management
    • Manage global operations across the in-scope service lines.
    • Provide operational oversight for BD’s BPO partner to ensure delivery, transformation and strategic objectives are met.
    • Support the implementation and enhancement of financial systems to support in-scope processes, ensuring data integrity and providing user training for effective system utilization.
  • Continuous Improvement Management
    • Create a culture of continuous improvement; serve as champion and strategic advisor to teams on opportunity identification, design, and issue resolution within the service line. Drive stakeholder alignment and resourcing.
    • Drive implementation of standard operating procedures and process harmonization across business units and BPO.
    • Develop and deliver on key SLAs/KPIs, manage performance metrics, and drive operational excellence through continuous improvement initiatives.
    • Identify opportunities to standardize and improve operational processes.
    • Conduct ad hoc projects and unusual or complex assignments, supporting multiple projects in a time-sensitive environment.
  • Transformation Roadmap
    • Collaborate with GPOs and other end-to-end Finance processes to design, transform, integrate and deliver global GBS Finance processes with regional partners. Contribute to tech and process standardization roadmaps and requirements.
    • Lead talent, change management and engagement for transformation projects.
    • Support digital transformation efforts to drive efficiency.
  • Governance & Stakeholder Management
    • Act as the primary contact for global business stakeholders to understand service needs and expectations.
    • Develop and maintain governance models to ensure service quality and compliance.
    • Coordinate with Finance functions (Tax, Treasury, Controllership, etc.) for end-to-end Finance coordination.
    • Represent GBS Finance Global Operations at global and regional forums and provide input into global approaches for both operations and transformation roadmaps.
  • Talent and Leadership
    • Drive strong performance management of teams across local and regional levels.
    • Sponsor and lead Finance and GBS Finance community and stakeholder engagement within the hub.
Qualifications
  • Bachelor’s degree in Business, Operations, Finance, or related field; Master’s preferred.
  • 10 years of leadership experience.
  • Strong understanding of GBS operating models, cross-functional service delivery and transformation experience.
  • Experience leading and managing within a multicultural environment.
  • Excellent communication, stakeholder engagement, and problem-solving skills.
  • Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and digital tools (e.g., ERP systems, RPA platforms).
Preferred Skills
  • Global mindset with fluency in multiple languages.
  • Prior experience in implementing GBS transformation.
  • Strong data analytics and reporting capabilities.
  • A professional certification such as CPA, CMA, or equivalent is highly desirable.
  • Understanding of financial reporting requirements and standards (IFRS, GAAP).
Why join us?

A career at BD means being part of a team that values your opinions and contributions and empowers you to bring your authentic self to work. Our Total Rewards program includes competitive pay, benefits, continuous learning, recognition, career growth, and work-life balance components to support our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military status, or any other protected status.

Required & Optional Skills
  • Primary Work Location: MYS Kuala Lumpur - Jalan Kerinchi
  • Additional Locations:
  • Work Shift:

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Principal Engineer Product & Test Engineering

Kulim, Kedah Infineon Technologies

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Overview

Be among the first 25 applicants. Do you want to be part of our GaN success story? Do you want to work within a highly interesting field of engineering with interdisciplinary interfaces and be part of the biggest GaN development organization in the Semiconductor Industry? If the answer is yes, join us at the pulse of technology as Senior Staff Engineer iGaN & IC Test Engineering. You will work in an international team responsible for developing and implementing complex procedures for testing chip functionality and safety. This is the perfect position for someone who knows how to work fast and smart.

Responsibilities
  • Define test productivity Roadmap and drive test cost down for GaN products in cooperation with the Front end, back end test team
  • Optimize screening and test time reduction measures to achieve cost-effectiveness measures while maintaining high performance and reliability
  • Define and develop Production Test Concept, Test Technology, Test Program & Hardware (e.g., Probecard, Loadboard, Wafer Level /pkg Burn-in Board)
  • Documentation for new components and products based on product and manufacturing equipment specifications
  • Provide production ramp-up support in Europe and Asia incl. intercontinental travelling (max. 10%)
  • Closely team-up with concept, design, verification, characterization, production and technology engineers
Your Profile
  • A university / university of applied sciences degree in Electronics Engineering, Electrical or comparable
  • Work experience in IC and/or Wide Bandgap discrete test development engineering within the semiconductor industry
  • Expertise in mixed-signal power test on Eagle ETS-88 or ETS-364 (or similar) and Advantest V93k is preferred
  • Solid skills in analog or mixed signal electronic circuits and test program coding and debugging
  • Good understanding of IC development and production processes, including design, test, validation, wafer processing, and yield optimization
  • Experience on testing of GaN or SiC power devices is a plus
  • Fluent English skills (willingness to learn German is a plus)
  • Technical driving skills, results oriented behavior and strong communication skills within global teams

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Semiconductor Manufacturing
  • Appliances
  • Electrical and Electronics Manufacturing
  • Computer Hardware Manufacturing

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Senior Data Scientist (Analytics) - Deliveries

Petaling Jaya, Selangor GrabTaxi Holdings Pte. Ltd.

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About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. At Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The ACE (GrabFood, GrabMart, GrabExpress, OmniCommerce) Analytics team is the analytics and data powerhouse behind Grab's critical business segment. Here, innovation meets action. We're not just a team; we're trailblazers, committed to solving the most pressing challenges for our consumers, driver-partners, and merchant-partners leveraging data. From revolutionizing the consumer order experience to enhancing platform reliability, we strive to make Grab the first choice, every time.

Get to Know the Role

Reporting to the Senior Analytics Manager, you'll collaborate across disciplines (Product, Business, Engineering, Design, and Data Science) to transform data into dynamic solutions. Your insights will directly help develop groundbreaking products and initiatives, setting new benchmarks for excellence. This isn't just any role; it's a chance to make a tangible impact on millions of lives every day.

This role is based in Petaling Jaya and onsite.

The Critical Tasks You Will Perform

  • You will propose cutting-edge product ideas by diving deep into data, addressing the most pressing customer challenges.
  • You will master data to uncover trends, decode anomalies, and tell compelling stories that inspire action.
  • You will collaborate with stakeholders to define key product metrics and design experiments including A/B testing that shape the future of our products.
  • You will design and manage data specifications for new products, ensuring accurate data collection in collaboration with the engineering teams.
  • You will drive significant improvements across our platforms, enhancing user experience, and contributing to our mission of excellence.

What Essential Skills You Will Need

  • At least 4 years in data-related or quantitative fields,
  • Fluent in SQL, Python, R, or other scripting/programming languages, and comfortable with very large datasets and complex ETL processes.
  • Statistical knowledge is a must. You have hands-on experience in running and analyzing controlled experiments, turning data into actionable insights. You're almost like an A/B Test Sensei!
  • Data visualization and storytelling skills. Experience creating dashboards using Tableau or other visualization tools. Knowledge of Azure tool stack (Databricks, PowerBI, Azure Data Explorer)
  • Effective communication and the ability to present complex subjects coherently to diverse audiences comprising generalists and specialists.

Life at Grab

We care about your well-being at Grab. Here are some of the global benefits we offer:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance .
  • With GrabFlex , create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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Finance Team Lead

Kuala Lumpur, Kuala Lumpur Jadestone Energy

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Join to apply for the Finance Team Lead role at Jadestone Energy .

Jadestone Energy is an independent oil and gas production company focused on the Asia Pacific region. In 2021, Jadestone acquired SapuraOMV’s assets in Peninsular Malaysia, including interests in four licenses with operated stakes in PM329 and PM323, and non-operated interests in PM318 and AAKBNLP. The company also has operations in Australia, Vietnam, Indonesia, and Thailand. Jadestone Energy plc is listed on the AIM market of the London Stock Exchange. The Company is headquartered in Singapore with principal technical and country offices in Kuala Lumpur, Perth, Jakarta and Ho Chi Minh City.

Overview

The Finance Team Lead is responsible for ensuring that all group finance activities are carried out efficiently, productively, and with rigorous attention to detail. This role aligns with the company’s values and adheres to the company’s accounting policies, procedures, IFRS, and relevant regulations. The role supports managing a small group finance team, focusing on annual and half-year group consolidation processes, audit work, financial analysis, treasury, tax, financial accounting, and statutory reporting for corporate entities, while providing support to other finance team members as needed.

The successful candidate will have proven experience in leading a small team of finance professionals, providing guidance, support, and oversight to ensure effective execution of financial operations. This is a hands-on role requiring a proactive, self-motivated individual with strong ability to manage complex accounting transactions, ensuring accuracy and regulatory compliance. The ideal candidate will be a confident communicator capable of liaising with internal and external stakeholders, including auditors, tax advisors, and senior management.

Responsibilities
  • Group Consolidation: Overseeing the preparation of consolidated financial statements, ensuring financial information from all subsidiaries is accurately consolidated.
  • Financial Reporting: Preparing and presenting financial reports, including annual and half-year reports, in compliance with IFRS and other relevant regulations.
  • Audit Coordination: Managing and coordinating audit processes with external auditors to ensure accuracy and regulatory compliance.
  • Financial Analysis: Conducting detailed analysis, identifying trends, and providing insights into the group’s financial performance.
  • Statutory Accounts: Preparing statutory accounts for corporate entities in line with legal and regulatory requirements.
  • Tax Compliance: Managing corporate tax returns and ensuring compliance with tax laws and regulations.
  • Technical Accounting Expertise: Applying complex accounting knowledge to ensure accurate financial reporting.
  • Treasury: Overseeing cash forecasting, banking relationships, loan agreements, and related accounting impacts.
Position Requirements
  • University degree
  • Professional accounting qualification sought, but not absolutely essential
Experience, Skills & Knowledge
  • Minimum 10-15 years accounting experience
  • Prior experience in the preparation and review of Group statutory financial statements
  • Statutory accounting and audit experience
  • Detailed knowledge of IFRS
  • Leading and managing teams
  • Prior financial modelling experience preferred but not essential
  • Strong Excel skills
Candidate Profile
  • Strong analytical, planning and problem-solving skills
  • Flexible and able to adapt to changing priorities with high-quality, accurate work
  • Very strong attention to detail
  • Ability to analyse complex financial data and present clear and accurate reports
  • Results-driven with the ability to meet strict deadlines
  • Excellent communication and interpersonal skills
  • Self-motivated with the ability to work on own initiative
  • Strategic thinker
  • Team player
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Accounting/Auditing
  • Industries: Oil and Gas

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Technical Project Manager – Marine & Industrial Equipment

Mogi I/O : OTT/Podcast/Short Video Apps for you

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Overview

We are seeking a skilled Project Manager to oversee customer projects from contract signing to installation, commissioning, and handover. Acting as the primary contact for clients, you will ensure seamless execution of engineering projects within budget, scope, and timelines. This role requires close collaboration with regional and global teams, leadership of project stakeholders, and accountability for quality and compliance throughout the project lifecycle.

Responsibilities
  • Customer & Stakeholder Management: Act as the face to the customer, manage relationships, lead project meetings, and ensure customer satisfaction.
  • Project Execution: Plan, monitor, and deliver projects within scope, time, and budget. Drive efficiency, track costs, manage risks, and implement mitigation strategies.
  • Supplier & Cross-Functional Coordination: Coordinate with APAC hubs, manage local suppliers, oversee genset installation/testing, and align scope with sales and execution teams.
  • Leadership & Governance: Lead and mentor the project team, ensure compliance with legal, regulatory, and corporate standards, and represent the company with external stakeholders.
  • Reporting & Reviews: Provide regular customer updates, conduct internal reviews, and generate project reports.
  • Additional Duties: Occasional overseas travel, continuous learning on best practices, and special assignments as required.
Must-Have Requirements
  • Degree in Mechanical, Electrical, Marine Engineering, or related field.
  • 5–8 years of project management experience, preferably in power generation, marine, or industrial sectors.
  • Strong understanding of engine systems, gensets, and balance-of-plant equipment.
  • Proven ability to manage complex engineering projects end-to-end.
  • Experience leading multidisciplinary teams in a regional/global environment.
  • Strong leadership, problem-solving, interpersonal, and communication skills.
  • Familiarity with project management tools (MS Project, Primavera).
Nice-to-Have Skills
  • PMP certification or equivalent.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • Software Development

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AVP, IT Change & Release - CRES

Kuala Lumpur, Kuala Lumpur Standard Chartered Bank

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Overview

Ensures the effective management of releases and their interdependencies. Also orchestrates the completion of technology controls related to the releases.

Responsibilities
  • Change and Release manager to review all the releases and drive the implementations.
  • Assist the PO with Roadmap planning across multiple releases and streams.
  • Develop delivery and release plans with technical dependencies, aligning all partners with support from the team and architect.
  • Negotiate, plan, and manage all portfolio release activities and ensure alignment across key partners and vendors.
  • Own, coordinate and monitor product delivery involving multiple squads and interfaces.
  • Own release planning activities inclusive of creating the change implementation plan, coordinating with vendors and all teams involved for alignment/seeking commitments to the plans, ESDLC process, raising change tickets, running UVT and seeking sign offs for all concerned parties.
  • Orchestrate deployments, issue resolution, and sign-offs in partnership with the IT engineers.
  • Drafting and circulating clear communication plans to keep all stakeholders informed of the upcoming changes, progress and adjustments to the timelines or implementation plans. Support business with RFPs.
  • Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation).
  • Measure, monitor & publish metrics to establish maturity model of the release management function.
  • Responsible for timely delivery of Deployment, Run Books and Implementation Plans.
  • Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt.
  • Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via adhoc releases.
People & Talent
  • Be servant leaders to the Squad.
  • Keep constant alignment with the other squad Change and Release managers to anticipate dependencies and help in providing context to manage priorities.
  • Understand if the team's capacity is the correct one for the needed roadmap execution and needed corrective actions with the Tech Lead & Chapter Lead to have the optimal resources.
  • Remove blockers and help identifying potential improvements to build a high performing team.
  • Participate in the preparation of production outputs and their planning.
  • Ensure effective risk management with regards to releases.
Governance
  • Comply with all governance activities which are pre-requisite for go live. Provide relevant information and seek approvals from Architecture and governance forums.
  • Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC.
  • Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from PO/Chief PO/Hive Tech Lead.
  • Ensure all release artefacts and assurance deliverables are as per the required standards and policies.
  • Govern hygiene of releases & manage relevant communication of release schedules.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Stakeholders
  • CRES T&O Hive Lead
  • Chapter Tech Leads
  • Product Owners
  • Squad Tech Lead, Engineering Analysts, Engineers, Automation Testers
  • Business Analysts
  • Group Property C-suite
  • Stakeholders in TTO
  • Vendor Teams
  • SCB Tech Governance Teams – GFA, ESA, RAI, CISO, CTC
  • SCB Tech Teams Common Components – e.g. OneCert and MFA and SIA related activities.
Qualifications
  • Bachelor Degree in IT related field
  • PMP certified (or equivalent)
  • Agile and/or Scrum certified

Experience with collaboration tools such as Confluence, SharePoint, Mural; reporting tools such as Tableau, Clarity; ITAM & CMDB tools such as ServiceNow; and release management experience including release planning activities and coordination with vendors and all teams involved.

We are an international bank offering a competitive salary and benefits. For more details on our values and culture, please refer to the employer branding section of our job posting.

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