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The Customer Service Executive (English+Bahasa Speaker) role is a vital position within a back-office support team for an e-hailing and deliveries service. This role focuses on delivering exceptional customer service through telephone, chat, and email interactions, ensuring customer inquiries are resolved efficiently and accurately. The position is based onsite in Johor Bahru, operates on a 24-month contract, and follows a Monday-to-Friday schedule with compulsory work on public holidays, with shift options of 9:00 AM to 6:30 PM or 10:00 AM to 7:30 PM.

Key responsibilities include providing continuous helpdesk support to address customer inquiries related to the e-hailing and deliveries service. You will employ strong interpersonal and communication skills to resolve customer issues promptly, conducting basic probing to determine appropriate next steps for inquiries. The role requires exceeding customer expectations by delivering high-quality service and accurate information while maintaining a professional and empathetic demeanor. You will work collaboratively in a team environment to achieve key performance indicator (KPI) targets and service level agreements (SLAs), contributing to the overall success of the project.

The role demands proficiency in both English and Bahasa Melayu to effectively communicate with a diverse customer base. Candidates must demonstrate good computer literacy to navigate systems and manage customer interactions across multiple channels. The ability to work independently, multitask, and adapt to a fast-paced environment is essential. You will also participate in training to enhance your skills and ensure alignment with project requirements.

To qualify, candidates must be at least 18 years old and have completed SPM, UEC, SKM 3, SVM 3, or IGCSE certificates. No prior work experience is required, making this role suitable for entry-level candidates, though the ability to meet performance standards and maintain a high level of accuracy is critical. Candidates must be willing to work onsite in Johor Bahru, including on public holidays, and be available for overtime if required. Candidates should not have a history of frequent job changes (staying less than a year per company) and must be current residents of Malaysia.

Role: Customer Service Executive (Cantonese + Chinese + English Speaker)
Project: Data Centre (Networking)
Location: Johor Bahru
Contract Period: 12 months
Working Days: 5 days
Working Shift: Rotational Shift - 24 Hours (Compulsory working on Public Holidays and Weekends)

Language Proficiency: Chinese , Cantonese & English
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:
• Basic Salary (RM): 3,400.00
• Night Shift Allowance: 300
• Key Performance Indicator (KPI): 400

Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments

JOB SUMMARY

Prepare financial statements, ledgers, and taxes for general accounting principles and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES
·    Compute and prepare data for journal entries, reviews general ledger and related financial statements for reasonableness.
·    Accumulate and analyze information for the preparation of financial statements, ledgers, reports and taxes.
·    Assist in preparing financial reports for both inside and outside the company.
·    Prepare timely reports and communication with functional areas.
·    Train other employees both within and outside the department.
·    Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
·    Comply and follow all procedures within the company security policy.
·    May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
·    Ability to define problems, collect data, establish facts, and draw valid conclusions.
·    Ability to operate a personal computer including using a Windows based operating system and related software.
·    Advanced PC skills, including training and knowledge of Jabil’s software packages.
·    Ability to write simple correspondence. Read and understand visual aid.
·    Ability to apply common sense understanding to carry out simple one- or two-step instructions.
·    Ability to deal with standardized situations with only occasional or no variables.
·    Ability to read and comprehend simple instructions, short correspondence, and memos.
·    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
·    Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Role Overview:

As an in-house SAP consultant, responsible for facilitating process integration, providing functional solution designs, and implementing and configuring both global and business-specific applications

SAP functional team drives operational excellence by implementing and optimizing SAP solutions that support our global business processes. As a key player within Jabil IT, we partner with cross-functional teams to deliver tailored solutions, enabling seamless integration and efficiency across diverse business units. With a commitment to innovation and continuous improvement, our team ensures Jabil remains at the forefront of enterprise technology.

Requirements:

Explore the Exciting World of ERP and build your career in SAP

Basic understanding of business processes.

A Thirst for Learning to adapt quickly to new tools, methodologies and business processes.

Strong problem-solving skills and attention to detail.

Good communication and collaboration abilities within a team environment.

JOB SUMMARY
Responsible to serve as the customer interface for the demand plan and shipment information, develop feasible operational plan and maintain ownership over the execution of the operational plan, achieve the objective of customer satisfaction, minimize Jabil liability and continuously improve the performance of the planning metrics.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Work with BU and Customer to Develop a collaborative demand plan through properly executing the Demand Management Process
· Create a Master Schedule through resource analysis including material sizing and capacity sizing
· Load Master Schedule into the Jabil ERP system.
· Create and maintain a feasible production plan and closely work with operation team to achieve successful execution of the plan.
· Develop revenue forecast and closely monitor the actual performance and drive for immediate corrective action and recovery plan in case there is potential miss to the revenue target.
· Monitor planning metrics and drive for continuous improvement
· Comply and follow all procedures within the company security policy and the rules of the road
· May perform other duties and responsibilities as assigned
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
· Typically reports to Management . Direct supervisor job title(s) typically include: Planning Supervisor, Planning Manager.
· Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
Please do not change any wording in this section. Only include who the direct supervisor is.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
· Thorough knowledge of ERP/MRP
· 1 to 2 years Materials related experiences
· Advanced PC skills including knowledge of Jabil's software packages
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence.
· Ability to speak effectively before groups of customers or employees of organization, strong communication skills
· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
· Ability to deal with problems involving several concrete variables in standardized situations.
· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
· Ability to apply concepts of basic algebra and geometry.
· Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
· Proficient Verbal and Written English Skill
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s degree + 2 years of experience, or Masters without experience.
Or an equivalent combination of education, training, or experience.

Responsibilities

• Assist in preparing process documentation, user manuals, and training materials
• Support financial process analysis and optimization, including automation initiatives
• Participate in financial system testing and data validation
• Facilitate cross-functional communication and drive process improvements
• Attend project meetings and document key discussions and action items

Requirements

• Currently pursuing a bachelor’s or master’s degree in Finance, Accounting, Auditing, or related fields, with a minimum CGPA of 3.4
• Proficient in Excel and PowerPoint, with basic data handling skills
• Strong communication and teamwork abilities
• Excellent problem-solving skills and eagerness to learn in a fast-paced environment
• Detail-oriented with a focus on financial process improvement
• Good command of written and spoken English and Chinese
• Preference given to candidates who can commit to at least 6 months of internship
• Preference given to candidates open to full-time opportunities upon completion of the internship

Preferred Qualifications

• Prior internship experience in auditing, process optimization, or system testing
• Familiarity with tools such as SAP, Power BI, or RPA
• Participation in university projects or competitions with project management exposure

What You’ll Gain

• In-depth exposure to financial process optimization and digital transformation practices
• Hands-on experience in real-world projects involving system testing and process improvement
• Opportunities to collaborate with cross-functional teams and enhance communication and project management skills
• Mentorship and feedback from Finance COE experts
• A strong foundation for future roles as a Finance SME, with potential for full-time conversion

JOB SUMMARY

Typically, at a multi plant or regional level

Working within the Finance Digital Transformation team this position is responsible for the execution of projects relating to improving the efficiency and effectiveness of the finance function. This will be achieved by focusing on the development and deployment of financial systems related to satisfying Corporate Financial Reporting requirements.

The role will cover education, process re-engineering and system application enhancement, with the implementation of top down/bottom up project initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·    Serve as a technical resource for simple to moderately complex issues relating to financial related systems and tools, deferring to more senior team members on more complex issues.
·    Support Site finance with any month end activities including, but not exclusively, relating to SAP, TM1 & myAnalytics. Help to ensure a successful and timely close.
·    Support users in questions of moderate scope that require analysis and research of a variety of factors to solve.
·    Coordinate and facilitate training for the plant in terms of new hires, new functionality and upgrades.
·    Communicate all changes/enhancements to existing systems including upgrades to current systems.
·    Understand standardized departmental functions, processes, procedures, and systems.
·    Evaluate business systems and troubleshoot areas of concern.
·    Introduce and support corporate provided/designed tools.
·    Evaluate and monitor the current processes and tools to determine their ability to meet business needs.
·    Provide support for the plant(s) for all system tools and related issues.
·    Identify opportunities for enhancements.
·    Detail requirements for enhancements with respect to more routine business development requests (via PR’s – Product Request) submitted by a functional area.
·    Assist in the testing, validation, and rollout processes for new functionality, to include plant level training.
·    Define and/or document business processes, policies and work instructions.
·    Works under moderate supervision, receiving guidance on more complex issues from more senior team members. Exercises a moderate degree of discretion but relies on detailed instruction on complex or new projects or assignments.
·     
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
·    Excellent communication skills as well as communicating within a multi-cultural, multi-functional environment
·    Strong knowledge of Financial Systems, SAP, BW, TM1, myAnalytics & Controller
·    Strong understanding of Jabil Financial Reporting process and policies
·    Strong understanding of corporate and/or plant finance processes within Jabil.
·    Knowledge of Jabil P&L Structure
·    Advanced knowledge of SAP FICO a plus
·    Knowledge of Lean Six Sigma Methodologies a plus
·    Knowledge of U.S. Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), country-specific GAAP or other multi-country accounting experience is preferred, but not required.
·    Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
·    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

JOB SUMMARY

Business Unit Project/Program Manager works independently and leads large scale projects/programs for a designated client typically related to quality assurance, systems, manufacturing operations, etc. to achieve internal and external customer satisfaction. Uses extensive knowledge and skills obtained through education and experience to lead large or multiple projects / programs with significant scope and impact. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with appreciable latitude for un-reviewed actions or decisions. Provides comprehensive solutions to complex problems. Results are evaluated at agreed upon milestones for effectiveness in achieving specified results. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·    Responsible for oversight of key projects or for multiple, related projects / programs aligned with an assigned Business Unit’s strategy.
·    Manages projects/programs under assigned Business Unit direction.
·    Demonstrates knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources.
·    Manages key customer programs less P&L responsibility.
·    Provides customer with Jabil point of contact and interface.
·    Works with internal and external customers to provide excellent customer satisfaction and exceed customer expectations.
·    Leads and implements specific programs both internal and external to Jabil that span functions, organizations,
geographic regions and cultures.
·    Leads and manages the development of specific products through the various stages of the product lifecycle from concept to end-of-life.
·    May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·    Broad manufacturing knowledge (i.e. materials, processes, test, logistics)
·    Jabil tools (Financial system, quote process, etc.)
·    Strong Enterprise Resource Planning (ERP) skills
·    Fundamental knowledge of cost accounting principles
·    Strong Supply Chain Management skills
·    Strong project and/or program management skills
·    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
·    Ability to define problems, collect data, establish facts, and draw valid conclusions.

·    Ability to operate a personal computer including using a Windows based operating system and related software.
·    Advanced PC skills, including training and knowledge of Jabil’s software packages.
·    Ability to write simple correspondence. Read and understand visual aid.
·    Ability to apply common sense understanding to carry out simple one- or two-step instructions.
·    Ability to deal with standardized situations with only occasional or no variables.
·    Ability to read and comprehend simple instructions, short correspondence, and memos.
·    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
·    Ability to compute rate, ratio, and percent and to draw and interpret graphs.

SUMMARY
Lead and administrate the Purchasing Staff within the Workcell, support the development and implementation of Supply Chain strategies and systems, ensure that materials supply equal demand, and optimize overall cost of materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:
·    Recruit and interview Purchasing Staff.
·    Communicate criteria to recruiters for Purchasing Staff position candidates.
·    Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:
·    Identify individual and team strengths and development needs on an ongoing basis.
·    Create and/or validate training curriculum in area of responsibility.
·    Coach and mentor Materials staff to deliver excellence to every internal and external customer.
·    Create and manage succession plans for Materials function.

Performance Management:
·    Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
·    Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback.
·    Express pride in staff and encourage them to feel good about their accomplishments.
·    Perform team member evaluations professionally and on time.
·    Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
·    Coordinate activities of large teams and keep them focused in times of crises.
·    Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:
·    Provide weekly communication forum for the exchange of ideas and information with the department.
·    Organize verbal and written ideas clearly and use an appropriate business style.
·    Ask questions; encourage input from staff.
·    Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:
·    Know and understand the campus strategic directions.
·    Define, develop and implement a Materials strategy, which contributes to the campus strategic directions.
·    Develop an understanding of the Workcell business strategy as it pertains to Materials.
·    Provide regular updates to BUM, WCM, and Materials Manager on the execution of the strategy.

Cost Management:
·    Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
·    Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
·    Provide feedback to peers (BUM, WCM, and Functional Managers on cost and cost trends.


Forecast Development and Accuracy:
·    Prepare timely forecasts for the department.
·    Compare forward forecast results to historical actual results for trend assessment and analysis.

TECHNICAL MANAGEMENT RESPONSIBILITIES

·    Provide feedback and support development of Jabil Supply Chain initiatives and strategies.
·    Ensure Workcell’s execution to Jabil Supply Chain strategies.
·    Support customer’s business needs using standard process where possible and customized solutions where necessary.
·    Influence customer in order to leverage Jabil’s Supply Chain solutions.
·    Ensure that Purchasing takes an active role in having realistic MPS loading through materials sizing process.
·    Monitor and ensure materials supply meet the MRP requirements to support production. Identify and support resolve disconnects such as shortages, non-conformance, high stock, excess / obsolete materials are continuously monitored and resolved.
·    Ensure that the Workcell is focused to drive down the overall cost of materials including component pricing, freight expenses, materials liability, and cost of managing materials.
·    Lead the price administration process to ensure (1) data integrity, (2) accurate Standard Costs, and (3) Quoted Costs to the Customer that are competitive and maximize the amount of favorable Materials Price Variance (MPV).
·    Ensure all purchase orders are placed with pricing and terms & conditions, which are negotiated and agreed to by Jabil Commodity Managers and Planner/Buyers.
·    Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
·    Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS
High School Diploma or equivalent and three to five years of experience required. Bachelor’s degree in Materials Management, Business Administration, or equivalent preferred.