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The Customer Service Executive (English+Bahasa Speaker) role is a vital position within a back-office support team for an e-hailing and deliveries service. This role focuses on delivering exceptional customer service through telephone, chat, and email interactions, ensuring customer inquiries are resolved efficiently and accurately. The position is based onsite in Johor Bahru, operates on a 24-month contract, and follows a Monday-to-Friday schedule with compulsory work on public holidays, with shift options of 9:00 AM to 6:30 PM or 10:00 AM to 7:30 PM.

Key responsibilities include providing continuous helpdesk support to address customer inquiries related to the e-hailing and deliveries service. You will employ strong interpersonal and communication skills to resolve customer issues promptly, conducting basic probing to determine appropriate next steps for inquiries. The role requires exceeding customer expectations by delivering high-quality service and accurate information while maintaining a professional and empathetic demeanor. You will work collaboratively in a team environment to achieve key performance indicator (KPI) targets and service level agreements (SLAs), contributing to the overall success of the project.

The role demands proficiency in both English and Bahasa Melayu to effectively communicate with a diverse customer base. Candidates must demonstrate good computer literacy to navigate systems and manage customer interactions across multiple channels. The ability to work independently, multitask, and adapt to a fast-paced environment is essential. You will also participate in training to enhance your skills and ensure alignment with project requirements.

To qualify, candidates must be at least 18 years old and have completed SPM, UEC, SKM 3, SVM 3, or IGCSE certificates. No prior work experience is required, making this role suitable for entry-level candidates, though the ability to meet performance standards and maintain a high level of accuracy is critical. Candidates must be willing to work onsite in Johor Bahru, including on public holidays, and be available for overtime if required. Candidates should not have a history of frequent job changes (staying less than a year per company) and must be current residents of Malaysia.

Role: Customer Service Executive (Cantonese + Chinese + English Speaker)
Project: Data Centre (Networking)
Location: Johor Bahru
Contract Period: 12 months
Working Days: 5 days
Working Shift: Rotational Shift - 24 Hours (Compulsory working on Public Holidays and Weekends)

Language Proficiency: Chinese , Cantonese & English
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:
• Basic Salary (RM): 3,400.00
• Night Shift Allowance: 300
• Key Performance Indicator (KPI): 400

Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments

JOB SUMMARY

Oversee, direct, and coordinate the maintenance, construction, and care of grounds, buildings, and building equipment. Management of EHS Department to ensure the establishment health and safety policies and procedures which ensure compliance with company, customer, and government regulations within any of the following functions: health and safety, industrial hygiene, or environmental protection.

ESSENTIAL DUTIES AND RESPONSIBILITIES

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:
·    Recruit, interview and hire Maintenance Supervisor, Housekeeping Supervisor, and Environmental Health and Safety (EHS) personnel.
·    Communicate criteria to recruiters for Maintenance, Housekeeping, and EHS position candidates.
·    Coach Facilities and EHS staff in the interviewing/hiring process if required.
·    Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:
·    Identify individual and team strengths and development needs on an ongoing basis.
·    Create and/or validate training curriculum in area of responsibility.
·    Coach and mentor Facilities and EHS staff to deliver excellence to every internal and external customer.
·    Create and manage succession plans for the Facilities function.

Performance Management:
·    Establish departmental goals and objectives in accordance with industry standards, and overall improvement / profitability of the company.
·    Solicit ongoing feedback from peers and team member on team member’s contribution to the Facilities and EHS team. Provide ongoing coaching and counseling to team member based on feedback.
·    Express pride in staff and encourage them to feel good about their accomplishments.
·    Perform team member evaluations professionally and on time.
·    Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
·    Coordinate activities of large teams and keep them focused in times of crises.
·    Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:
·    Provide communication forum for the exchange of ideas and information with the department.
·    Organize verbal and written ideas clearly and use an appropriate business style.
·    Ask questions; encourage input from staff.
·    Assess communication style of individual team members and adapt own communication style accordingly.
·    Influence organization to practice proper EHS procedures using marketing strategies and easy to use tools.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:
·    Know and understand the campus strategic directions.
·    Define, develop and implement Facilities and EHS strategies which will contribute to the campus strategic directions.
·    Provide regular updates on departmental strategies to Operations Manager and peers.


Cost Management:
·    Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
·    Management of capital budgeting, staffing and planning for Facilities Maintenance and EHS Management with regard to continuous improvement.
·    Owner of continuous cost reductions for facilities operations including utilities, maintenance and consumables.
·    Provide feedback to peers, and management staff on cost and cost trends.

Forecast Development and Accuracy:
·    Prepare timely forecasts for the department.
·    Compare forward forecast results to historical actual results for trend assessment and analysis.
·    Provide feedback to management staff as required.

TECHNICAL MANAGEMENT RESPONSIBILITIES
·    Drive continuous improvement through trend reporting analysis and cost conscious management.
·    Facility management and maintenance including mechanical, electrical, HVAC, environmental and janitorial disciplines.
·    Maintain the positive image of our facilities and grounds for our customers, our employees and our stakeholders.
·    Establish, maintain and improve our total productive maintenance program for asset management centered on CMMS.
·    Project management execution in a cross functional environment with multiple customers and direct conflicts.
·    Establish new measurement systems if/where possible.
·    When possible and/or practical, exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
·    Assure that procedures and work instructions are efficient and not redundant.
·    Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
·    Organize the Environmental, Health, And Safety (EHS) activities in support of Industry Standards / Certifications and regulatory compliance.
·    Determine how to interrelate activities under a single focus to streamline execution.
·    Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
·    Remain current with regulatory standards in the areas of responsibility.
·    Ensure 100% adherence to all company policies and procedures (i.e. EHS, Security, and Quality).
·    Ensure all sensitive and confidential information is handled appropriately.
·    Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
·    Comply and follow all procedures within the company security policy.
·    May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·    Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
·    Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
·    Ability to effectively present information to top management, public groups, and/or boards of directors.
·    Advanced PC skills, including training and knowledge of Jabil’s software packages.
·    Ability to tailor advanced quality tools training to all levels of the organization.
·    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
·    Ability to apply concepts of basic algebra and geometry.
·    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
·    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
·    Strong knowledge of global and regional logistics operations and industry.
·    Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
·    Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
·    Strong knowledge of international direct and indirect taxes as well as global customs regimes.
·    Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
·    Strong and convincing communication skills.
·    Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

·    Minimum of five years management/technical experience in all aspects of facilities management, which includes Facilities Engineering and EHS Management experience. Excellent verbal, written, organizational, financial, operations and computer skills. Direct supervisory experience in the disciplines mentioned above preferred. B.A./B.S. or equivalent preferred; and five years experience; or equivalent combination of education and experience
·    Or a combination of education, experience and/or training.

JOB SUMMARY

Prepare financial statements, ledgers, and taxes for general accounting principles and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES
·    Compute and prepare data for journal entries, reviews general ledger and related financial statements for reasonableness.
·    Accumulate and analyze information for the preparation of financial statements, ledgers, reports and taxes.
·    Assist in preparing financial reports for both inside and outside the company.
·    Prepare timely reports and communication with functional areas.
·    Train other employees both within and outside the department.
·    Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
·    Comply and follow all procedures within the company security policy.
·    May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
·    Ability to define problems, collect data, establish facts, and draw valid conclusions.
·    Ability to operate a personal computer including using a Windows based operating system and related software.
·    Advanced PC skills, including training and knowledge of Jabil’s software packages.
·    Ability to write simple correspondence. Read and understand visual aid.
·    Ability to apply common sense understanding to carry out simple one- or two-step instructions.
·    Ability to deal with standardized situations with only occasional or no variables.
·    Ability to read and comprehend simple instructions, short correspondence, and memos.
·    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
·    Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Role Overview:

As an in-house SAP consultant, responsible for facilitating process integration, providing functional solution designs, and implementing and configuring both global and business-specific applications

SAP functional team drives operational excellence by implementing and optimizing SAP solutions that support our global business processes. As a key player within Jabil IT, we partner with cross-functional teams to deliver tailored solutions, enabling seamless integration and efficiency across diverse business units. With a commitment to innovation and continuous improvement, our team ensures Jabil remains at the forefront of enterprise technology.

Requirements:

Explore the Exciting World of ERP and build your career in SAP

Basic understanding of business processes.

A Thirst for Learning to adapt quickly to new tools, methodologies and business processes.

Strong problem-solving skills and attention to detail.

Good communication and collaboration abilities within a team environment.

JOB SUMMARY
Responsible to serve as the customer interface for the demand plan and shipment information, develop feasible operational plan and maintain ownership over the execution of the operational plan, achieve the objective of customer satisfaction, minimize Jabil liability and continuously improve the performance of the planning metrics.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Work with BU and Customer to Develop a collaborative demand plan through properly executing the Demand Management Process
· Create a Master Schedule through resource analysis including material sizing and capacity sizing
· Load Master Schedule into the Jabil ERP system.
· Create and maintain a feasible production plan and closely work with operation team to achieve successful execution of the plan.
· Develop revenue forecast and closely monitor the actual performance and drive for immediate corrective action and recovery plan in case there is potential miss to the revenue target.
· Monitor planning metrics and drive for continuous improvement
· Comply and follow all procedures within the company security policy and the rules of the road
· May perform other duties and responsibilities as assigned
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
· Typically reports to Management . Direct supervisor job title(s) typically include: Planning Supervisor, Planning Manager.
· Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
Please do not change any wording in this section. Only include who the direct supervisor is.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
· Thorough knowledge of ERP/MRP
· 1 to 2 years Materials related experiences
· Advanced PC skills including knowledge of Jabil's software packages
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence.
· Ability to speak effectively before groups of customers or employees of organization, strong communication skills
· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
· Ability to deal with problems involving several concrete variables in standardized situations.
· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
· Ability to apply concepts of basic algebra and geometry.
· Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
· Proficient Verbal and Written English Skill
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s degree + 2 years of experience, or Masters without experience.
Or an equivalent combination of education, training, or experience.

Responsibilities

• Assist in preparing process documentation, user manuals, and training materials
• Support financial process analysis and optimization, including automation initiatives
• Participate in financial system testing and data validation
• Facilitate cross-functional communication and drive process improvements
• Attend project meetings and document key discussions and action items

Requirements

• Currently pursuing a bachelor’s or master’s degree in Finance, Accounting, Auditing, or related fields, with a minimum CGPA of 3.4
• Proficient in Excel and PowerPoint, with basic data handling skills
• Strong communication and teamwork abilities
• Excellent problem-solving skills and eagerness to learn in a fast-paced environment
• Detail-oriented with a focus on financial process improvement
• Good command of written and spoken English and Chinese
• Preference given to candidates who can commit to at least 6 months of internship
• Preference given to candidates open to full-time opportunities upon completion of the internship

Preferred Qualifications

• Prior internship experience in auditing, process optimization, or system testing
• Familiarity with tools such as SAP, Power BI, or RPA
• Participation in university projects or competitions with project management exposure

What You’ll Gain

• In-depth exposure to financial process optimization and digital transformation practices
• Hands-on experience in real-world projects involving system testing and process improvement
• Opportunities to collaborate with cross-functional teams and enhance communication and project management skills
• Mentorship and feedback from Finance COE experts
• A strong foundation for future roles as a Finance SME, with potential for full-time conversion

JOB SUMMARY

Typically, at a multi plant or regional level

Working within the Finance Digital Transformation team this position is responsible for the execution of projects relating to improving the efficiency and effectiveness of the finance function. This will be achieved by focusing on the development and deployment of financial systems related to satisfying Corporate Financial Reporting requirements.

The role will cover education, process re-engineering and system application enhancement, with the implementation of top down/bottom up project initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·    Serve as a technical resource for simple to moderately complex issues relating to financial related systems and tools, deferring to more senior team members on more complex issues.
·    Support Site finance with any month end activities including, but not exclusively, relating to SAP, TM1 & myAnalytics. Help to ensure a successful and timely close.
·    Support users in questions of moderate scope that require analysis and research of a variety of factors to solve.
·    Coordinate and facilitate training for the plant in terms of new hires, new functionality and upgrades.
·    Communicate all changes/enhancements to existing systems including upgrades to current systems.
·    Understand standardized departmental functions, processes, procedures, and systems.
·    Evaluate business systems and troubleshoot areas of concern.
·    Introduce and support corporate provided/designed tools.
·    Evaluate and monitor the current processes and tools to determine their ability to meet business needs.
·    Provide support for the plant(s) for all system tools and related issues.
·    Identify opportunities for enhancements.
·    Detail requirements for enhancements with respect to more routine business development requests (via PR’s – Product Request) submitted by a functional area.
·    Assist in the testing, validation, and rollout processes for new functionality, to include plant level training.
·    Define and/or document business processes, policies and work instructions.
·    Works under moderate supervision, receiving guidance on more complex issues from more senior team members. Exercises a moderate degree of discretion but relies on detailed instruction on complex or new projects or assignments.
·     
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
·    Excellent communication skills as well as communicating within a multi-cultural, multi-functional environment
·    Strong knowledge of Financial Systems, SAP, BW, TM1, myAnalytics & Controller
·    Strong understanding of Jabil Financial Reporting process and policies
·    Strong understanding of corporate and/or plant finance processes within Jabil.
·    Knowledge of Jabil P&L Structure
·    Advanced knowledge of SAP FICO a plus
·    Knowledge of Lean Six Sigma Methodologies a plus
·    Knowledge of U.S. Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), country-specific GAAP or other multi-country accounting experience is preferred, but not required.
·    Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
·    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

SUMMARY
Lead and administer the planning staff within the workcell, supports the development and implementation of planning strategies and systems and optimizes costs under supervision of the Planning Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:
·    Recruit, interview and hire planning personnel.
·    Communicate criteria to recruiters for planning position candidates.
·    Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:
·    Identify individual and team strengths and development needs on an ongoing basis.
·    Create and/or validate training curriculum in area of responsibility.

Performance Management:
·    Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
·    Solicit ongoing feedback from Workcell members, Business Unit Manager (BUM), and Planning Manager on planning Manager’s contribution to the team.
·    Provide ongoing coaching and counseling to Planning Manager based on feedback.
·    Express pride in staff and encourage them to feel good about their accomplishments.
·    Perform team member evaluations professionally and on time.
·    Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
·    Coordinate activities of large teams and keep them focused in times of crises.
·    Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication
·    Provide communication forum for the exchange of ideas and information with the department.
·    Organize verbal and written ideas clearly and use an appropriate business style.
·    Ask questions; encourage input from team members.
·    Assess communication style of individual team members and adapt own communication style accordingly.

TECHNICAL MANAGEMENT RESPONSIBILITIES

·    Provide feedback and support development of Planning initiatives and strategies.
·    Ensure workcell’s execution to Planning strategies.
·    Support customer’s business needs using standard process where possible and customized solutions where necessary.
·    Ensure that the Workcell is focused to drive down the overall cost of materials.
·    Ensure 100% on-time delivery.
·    Establish build readiness.
·    Maintain efficiency of capacity and customer sizing.
·    Maintain accurate revenue forecasting.
·    Maintain material control and liability.
·    Develop Master Production Schedule (MPS) and load into Jabil’s ERP system, including Purchase Order (PO) coverage.
·    Reconcile the MPS to customer PO coverage weekly to ensure that Jabil is not exposed over and above customer PO coverage or other authorized customer demand.
·    Ensure the MPS is always 100% accurate and achievable.
·    Achieve and maintain 95% MPS goal.
·    Own production planning, BOM and document control with or without additional support.
·    Analyze material and capacity requirements and communicate constraints to the Workcell and customer based on accurate customer demand.
·    Maintain the workcell’s capacity planning model; drive resolution on uneven capacity utilization that keeps Jabil focused on the customer but efficiently utilizing manufacturing resources.
·    Meet daily with the Workcell and manufacturing team to assess production schedules, (adjust as necessary based on production results) optimize run quantities, and minimize changeovers to help achieve 100% on time delivery.
·    Maintain the customers’ latest contract on file at all times and be familiar with the terms and conditions of the contract regarding customer liability of material planning and production scheduling. This includes the liability window for Jabil material purchase order placement, purchase price for components, and liability for any in-house materials (purchased and manufactured).
·    Be the workcell’s “expert” on all planning activities by supporting the Production Planner goal of never starting to build product without having a valid PO, adequate material quantities, and accurate BOM and an accurate routing.
·    Lead the Workcell on the creation of Bills of Material (BOMs) and routings that allows accurate tracking of WIP assemblies and accurate inventory movement transactions.
·    End-of Life (EOL) management should include chairing a meeting 30 days prior to the last planned build date to create tactics to support the EOL strategy.
·    Own the build schedule, corrections and resolution of MPS to customer demand, planned tactics on deadlines for assemblies out of the various work areas on the floor, deadline for last shipment, and support plan for potential RMAs.
·    Manage Jabil purge process for internal Workcell purges.
·    Adhere to all environmental, safety, and health rules and regulations associated with this position.
·    Comply to and follow all procedures within the Jabil and JDAS security policy.

MINIMUM REQUIREMENTS
High School Diploma or equivalent required and two years of planning experience; Bachelor’s degree preferred. APICS certification and Supervisor experience also preferred. Thorough knowledge of MRP, lead times for specific component types, internal run rates, test development lead times, machine programming lead times and complete understanding of the chronological sequence of events that must occur in order to build a product.