What Jobs are available for Support Worker in Malaysia?
Showing 8 Support Worker jobs in Malaysia
Carer/Support worker
Posted 2 days ago
Job Viewed
Job Description
Able to do multiple duties as expected to complete care cycle Effective communication - able to connect and respond to senior clients Senior engagement - respond and engage clients in all daily activities Medication administrations - responsible and accountable to administering medication to clients Light housekeeping - bed making, disinfecting, washing and cleaning after meals Personal care - showering, toileting when required, feeding, dressing, oral care Socialising - activities and outing Reporting and documentation Support clients in selected activities Liaise with other staff and management of facility Applications questions
Which of the following types of qualifications do you have? Which of the following languages are you fluent in?
#J-18808-Ljbffr
Is this job a match or a miss?
Senior Associate, Customer Support - Foreign Worker Segment
Posted 16 days ago
Job Viewed
Job Description
TNG Digital WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia The incumbent will be based at our Walk-in Centre, supporting customer onboarding and handling complex inquiries related to financial products, services, and technical issues. This role requires providing in-person assistance, while ensuring a high standard of service delivery and compliance with regulatory requirements. The ideal candidate will be responsible for resolving customer concerns efficiently and delivering exceptional face-to-face customer experience. Job Responsibilities
Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support. Provide prompt and accurate responses to customer concerns related to financial transactions, account management, investment products, technical issues, and compliance. Utilize in-depth knowledge of the fintech industry, including regulations, compliance requirements, financial processes, investment products, and technological platforms, to address customer inquiries effectively. Demonstrate expertise in fraud detection and prevention to identify and analyze suspicious transactions and guide customers in protecting themselves against fraudulent activities. Assist customers in navigating fintech platforms, software applications, and online banking systems, troubleshooting technical issues, and providing guidance on utilizing digital interfaces. Educate customers on complex financial processes, technologies, and investment strategies in a clear and understandable manner. Collaborate with cross-functional teams, including compliance, risk management, and technology, to ensure adherence to regulatory requirements and continuously improve customer support processes. Analyze customer data, transactional data, and other relevant information to identify trends, patterns, and insights that can enhance products, services, and customer experiences. Update and maintain comprehensive records of customer interactions and inquiries in the CRM system for future reference and tracking purposes. Requirements
Proficiency in
Hindi or Tagalog or Indonesian . Comfortable working on
weekends and public holidays
(with rest days on Monday and one additional weekday). Open to foreign nationals with valid long-term spouse visas (i.e. married to Malaysian citizens). Minimum higher secondary education, or Diploma, or 2–3 years in frontline customer service (experience in walk-in centres or supporting migrant users is a plus). Familiarity with eWallets, mobile apps, or fintech platforms. Proficient in using tablets/smartphones for customer onboarding and support. Strong understanding of financial services, including remittance processes. Knowledge of AML, KYC, data privacy, and fraud prevention protocols. Experience with regulatory compliance and financial risk management is an advantage. Excellent interpersonal and communication skills, especially with non-native English/Malay speakers. Patient, empathetic, and solutions-oriented with a customer-first mindset. Strong attention to detail and the ability to prioritize and manage multiple tasks effectively. Able to work independently and escalate issues appropriately. Team-oriented and able to collaborate across departments. Benefits
Unlimited office pantry fruits, snacks and drinks. Mobile and broadband subscription reimbursement. Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits. Additional leave including family leave and paid care leave to care for family members. Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic. Corporate membership discount and many more to explore. Equal Opportunity and Accommodations
Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: Note:
Only shortlisted candidates will be contacted.
#J-18808-Ljbffr
Is this job a match or a miss?
Community Support Assistant - 6 month contract (KL)
Posted 4 days ago
Job Viewed
Job Description
Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales
Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content
3 days remote per week
The Role We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world.
Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally.
The
Community Support Assistant
is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions.
No previous work experience is required—we’re looking for someone who is
organized, proactive, and has strong attention to detail.
Full training will be provided.
The Brand Power Company The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity.Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business.
We know passion beats pretense and that it’s the down-to‑earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets.We champion flexibility.
With more than 100,000 staff based in 110 different countries,WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands.
Key Responsibilities
Support Ticket Management
Respond to all general member inquiries via our support system and market‑specific inboxes.
Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions.
Monitor inquiry trends and elevate recurring campaign‑related issues to the appropriate internal team.
Fraud Monitoring & Member Status Management
Identify and review potentially fraudulent member activity across all markets.
Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access).
Conduct periodic follow‑ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
User‑Generated Content (UGC) Moderation
Manually review and approve photo and video content submitted by members.
Apply quality ranking criteria to ensure only appropriate and useful content is published.
What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old‑fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox.
Our Qualifications and Experience Wishlist
Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non‑English markets
Highly organized with the ability to manage multiple inboxes and workflows
Detail‑oriented and can notice inconsistencies and red flags quickly
Comfortable with repetitive tasks at times
Proactive communicator who is not afraid to ask questions
Excellent written and verbal communication skills are essential
Initiative, drive, common sense, creative flair, and flexibility essential
Must have the legal right to work in the country this role is based in
And the nice to haves:
Multilingual is an asset (please indicate if you fluently speak any languages besides English)
Experience with customer support tools or moderation platforms
Familiarity with online communities or social media platforms
Interest in consumer products, e‑commerce, or digital platforms
Features tell.but our Benefits SELL!
Hybrid work model from home/office(e.g. 2 days at the office, 3 days from home)
Entry‑level friendly - full training provided
Base salary of RM 2,500 - 3,000/month
Leave entitlements
6 month contract with an global opportunities
Be part of a global community that helps share real-world decisions
We’re big fans of authentic Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.
#J-18808-Ljbffr
Is this job a match or a miss?
Community Support Assistant - 6 month contract (KL)
Posted 12 days ago
Job Viewed
Job Description
Work for an iconic brand in a truly global environment Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content 3 days remote per week The Role
We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world. Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally. The Community Support Assistant
is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions. No previous work experience is required—we’re looking for someone who is
organized, proactive, and has strong attention to detail.
Full training will be provided. About the Brand Power Company
The Brand Power Company The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business. We know passion beats pretense and that it’s the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets. We champion flexibility. With more than 100,000 staff based in 110 different countries, WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands. Key Responsibilities
Support Ticket Management
Respond to all general member inquiries via our support system and market-specific inboxes. Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions. Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team.
Fraud Monitoring & Member Status Management
Identify and review potentially fraudulent member activity across all markets. Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access). Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
User-Generated Content (UGC) Moderation
Manually review and approve photo and video content submitted by members. Apply quality ranking criteria to ensure only appropriate and useful content is published.
What you can do
What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old-fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox. Our Qualifications and Experience Wishlist
Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non-English markets Highly organized with the ability to manage multiple inboxes and workflows Detail-oriented and can notice inconsistencies and red flags quickly Comfortable with repetitive tasks at times Proactive communicator who is not afraid to ask questions Excellent written and verbal communication skills are essential Initiative, drive, common sense, creative flair, and flexibility essential Must have the legal right to work in the country this role is based in Nice to Have
Multilingual is an asset (please indicate if you fluently speak any languages besides English) Experience with customer support tools or moderation platforms Familiarity with online communities or social media platforms Interest in consumer products, e-commerce, or digital platforms Benefits
Hybrid work model from home/office (e.g. 2 days at the office, 3 days from home) Entry-level friendly - full training provided Base salary of RM 2,500 - 3,000/month Leave entitlements 6 month contract with an global opportunities Be part of a global community that helps share real-world decisions Commitment to Diversity
Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.
#J-18808-Ljbffr
Is this job a match or a miss?
Senior Agent, Community Management (English & Mandarin Support)
Posted 2 days ago
Job Viewed
Job Description
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: 1. Community Building and Engagement:
Professional in Telegram and Discord bots development, integration, and maintenance.
Organize and host community events & AMAs.
Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.
2. Content Creation and Curation:
Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
Curate and share relevant content from other sources to keep the community informed and engaged.
Respond to user comments, questions, and inquiries promptly and informally.
3. User Support and Onboarding:
Provide excellent customer interaction to users through various channels (e.g. social media).
Assist users with account creation, verification, general issues, and troubleshooting.
Onboard new users and educate them about the platform's features and functionalities.
4. Community Campaigns and Promotion:
Develop and implement marketing strategies to attract new users and retain existing ones.
Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
Monitor and analyze community metrics to measure the effectiveness of community campaigns.
5. Community Partnerships:
Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
Foster partnerships to create mutually beneficial collaborations and cross-promotions.
6. Risk Management and Compliance:
Ensure compliance with relevant regulations and industry standards.
Monitor community activity for potential risks or issues and take appropriate action.
7. Data Analysis and Reporting:
Track and analyze community metrics to measure performance and identify areas for improvement.
Prepare regular reports on community engagement, growth, and key performance indicators.
What We Look For in You:
Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
Fresh graduates are encouraged to apply.
Excellent communication and interpersonal skills.
Experience in community management and building online communities.
Strong writing and content creation skills.
Proficiency in social media platforms and tools.
Ability to work independently and as part of a team.
Passion for the crypto industry and a desire to contribute to its growth.
Proficiency in Mandarin
is preferred to communicate effectively with internal stakeholders and clients in China.
Willing to work according to the given schedule, including
rotational shifts (morning and noon) .
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX u2019s Candidate Privacy Notice.
Create a Job Alert
Interested in building your career at OKX? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.
What is your highest education level (completed and graduated)? * Select.
Do you have more than one (1) year of community-related work experience? * Select.
Are you proficient in reading and writing in Mandarin? * Select.
Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.
Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.
#J-18808-Ljbffr
Is this job a match or a miss?
Specialist, Customer Conversion (Community Content Operations, Mandarin Support)
Posted 2 days ago
Job Viewed
Job Description
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics).
Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions.
Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention.
Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability.
Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty.
Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives.
Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For in You:
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields.
Minimum 2 years of experience in community or content operations.
Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content.
Strong writing and content creation skills, capable of simplifying technical topics for broader audiences.
Analytical mindset with experience using data insights to optimize content and operational strategies.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves:
Experience in exchanges, Web3, or fintech industries.
Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Competitive remuneration package (Base Salary + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#J-18808-Ljbffr
Is this job a match or a miss?
Specialist, Customer Conversion (Community Content Operations, Mandarin Support)
Posted 12 days ago
Job Viewed
Job Description
OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Be among the first 25 applicants OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
Responsibilities
Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics). Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions. Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention. Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Content Management & User Engagement
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability. Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty. Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives. Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For In You
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields. Minimum 2 years of experience in community or content operations. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts. In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content. Strong writing and content creation skills, capable of simplifying technical topics for broader audiences. Analytical mindset with experience using data insights to optimize content and operational strategies. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves
Experience in exchanges, Web3, or fintech industries. Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Benefits & Perks
Competitive remuneration package (Base Salary + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Seniority level Associate Employment type Full-time Job function General Business and Customer Service IT Services and IT Consulting
Referrals increase your chances of interviewing at OKX by 2x Get notified about new Customer Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Is this job a match or a miss?
Be The First To Know
About the latest Support worker Jobs in Malaysia !
Specialist, Customer Conversion (Community Content Operations, Mandarin Support)
Posted 13 days ago
Job Viewed
Job Description
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics).
Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions.
Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention.
Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Content Management & User Engagement
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability.
Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty.
Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives.
Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For in You:
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields.
Minimum 2 years of experience in community or content operations.
Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content.
Strong writing and content creation skills, capable of simplifying technical topics for broader audiences.
Analytical mindset with experience using data insights to optimize content and operational strategies.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves:
Experience in exchanges, Web3, or fintech industries.
Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Benefits & Perks:
Competitive remuneration package (Base Salary + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#J-18808-Ljbffr
Is this job a match or a miss?