3,912 Senior Key Account Manager jobs in Malaysia

Overview

Tap Growth ai Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are hiring a dynamic and results-driven Key Account Manager to build and maintain strategic relationships with our most important clients. The ideal candidate will have exceptional relationship management skills, business acumen, and the ability to drive revenue growth while ensuring client satisfaction and retention.

• Manage and nurture relationships with key strategic accounts
• Drive revenue growth and identify upselling opportunities
• Serve as primary point of contact for client needs and concerns
• Analyze account performance and develop improvement strategies
• Collaborate with internal teams to deliver exceptional service
• Prepare regular reports and presentations for stakeholders

• Proven experience in account management or client relations
• Strong negotiation and communication skills
• Business development and sales expertise
• Analytical mindset with problem-solving abilities
• Bachelor's degree in Business or related field

• Location: Kuala Lumpur, Malaysia
• Work Mode: Work From Office
• Role: Key Account Manager

Ready to make an impact? Apply now and let's grow together!

Overview

The Key Account Manager (KAM) is responsible for managing and growing strategic partnerships with our CompAsia Partners, and other key retail and enterprise partners for CompAsia’s Trade-In and Renew & Go programs. This role requires a results-driven individual who can drive partner engagement, optimize trade-in operations, and expand Renew & Go adoption across multiple sales channels.

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• 5+ years of experience in key account management, retail partnerships, or business development (preferably in the technology, telecom, or consumer electronics industry).
• Strong knowledge of trade-in programs, refurbished devices, and retail operations.
• Proven ability to develop and manage strategic partnerships to drive sales growth.
• Excellent communication, negotiation, and relationship management skills.
• Strong data analysis & reporting skills to track performance and make data-driven decisions.
• Ability to work independently and drive initiatives in a fast-paced, dynamic environment.

Purpose
Responsible for achieving targeted business objectives in assigned accounts. Own the customer relationship through annual joint business planning. Lead execution with excellence, track, and evaluate results. Effectively manage and leverage available resources (HMB sales team, multi-functional teams, external parties) to deliver results.

Key Responsibilities

1. Lead business with retailers to achieve joint objectives, understanding consumer profiles, business strategies, and opportunities.
2. Own customer relationships. Implement annual Joint Business Planning and quarterly reviews with key customers.
3. Develop account business plans, collaborate with multi-functional teams for alignment and approvals.
4. Lead product sell-in to retailers — new products, pricing, merchandising, assortment, promotion, and visibility plans. Coordinate with HQ buyers, store teams, merchandisers/CDRs for flawless execution.
5. Analyze data regularly to understand sell-in & sell-out trends, promotion effectiveness, gaps, and develop mitigation plans. Identify growth opportunities within the business.
6. Monitor executional results (OOS, BUF, EOE, pricing) and implement improvement action plans.
7. Collaborate with supply chain and distributors to ensure timely order fulfillment and resolve payment disputes. Influence distributor processes to meet objectives.
8. Plan optimal investment of funds with customers to meet sales targets. Ensure proper follow-up on payments and control overspending.
9. Develop accurate forecasts, manage stock levels, and maintain product freshness at distributor and store levels.
10. Support CDRs and merchandisers in executing plans through timely sharing of execution details for smooth in-store operations.
11. Work with CDMs to determine appropriate coverage plans for assigned customers.
12. Manage performance by training, motivating, coaching, and setting directions for direct reports to meet KPIs.

Requirements:

• Undergraduate degree in Business, Marketing, Economics, or equivalent.
• At least 4 years of key account management experience in FMCG industry.
• Minimum 3 years managing national accounts in FMCG.
• Proven negotiation skills with a successful track record.
• Ability to create value, derive customer insights, and execute strategies.
• Understanding of promotion management.
• Excellent analytical, communication, and influencing skills.

Functional Skills:

• Key account management
• Selling & negotiation
• Customer, channel, and portfolio understanding
• Strong data analysis skills
• Problem-solving abilities
• Effective selling skills
• Joint business planning
• Knowledge of category management

We are looking for a high-performing Key Account Manager to be responsible for developing strategic long-lasting relationships with our major clients and ensuring we retain and grow them. The Key Account Manager is expected to acquire a thorough understanding of the company’s solutions and offerings to suit the needs and requirements of the key clients.

To be a successful Key Account Manager, you should be able to analyse data and sales statistics, as well as be able to improve business and marketing strategies. Ultimately, an exceptional Key Account Manager will be able to manage multiple key accounts without compromising on the quality of service.

You will be reporting directly to the General Manager.

• Develop a thorough understanding of key client needs and requirements.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers, internal teams, and partners.
• Resolve any issues and problems faced by clients and deal with service complaints in a timely manner to maintain trust.
• Play an integral part in ensuring key clients are satisfied with the level of service and support provided.
• Work as a the main ‘project manager' and communicator between company, clients and all 3 rd party stakeholders such as platforms and partner agencies in day-to-day work scenarios.
• Address and resolve key client complaints and issues.
• Supervise and share relevant information to the working teams assigned to each key client.
• Communicate and collaborate with the relevant team members and partners to ensure the needs of the key clients are met.
• Compile reports on account progress, goals, and forecasts for account teams and stakeholders. Summarise findings, key learnings, and determine how to improve performance of clients.
• Meet set deadlines for the fulfillment of each client's long-term goals.
• Identify new ideas and strategies to gain more revenue for key clients, as well as observe and analyse the market and competition.

• Candidate must possess at least a SPM/STPM/Diploma/Degree or an equivalent professional qualification.
• Proven experience as a Key Account Manager is preferred.
• Agreeable to work with a minimum basic salary + commission structure based on sales targets.
• Strong business acumen good negotiation skills.
• Ability to build rapport with key clients, manage multiple client accounts and collaborate with cross-functional teams.
• Ability to work independently and as a team player.
• Excellent verbal and written communication skills - must be able to write and converse fluently in English, Bahasa Malaysia and preferably Mandarin.
• Must be familiar with social media platforms especially Facebook, Instagram and TikTok.
• Well organised and good time management skills.
• Self-starter with the passion to achieve sales targets.
• 100% customer-focused attitude.
• Positive attitude, patient with people and willing to learn.
• Enjoys meeting people and delivering sales pitches.
• Applicants must be willing to work in Kuala Lumpur.

Xamble Live Commerce Sdn Bhd is a live streaming e-commerce business platform. Using intelligent integration of our influencers,content and e-commerce know-hows, we provide end-to-end live video commerce solutions from live video production, automatedorder management to online payment and product fulfilment. Our unique technology combined with our vast influencer platform andonboarding training empowers companies to be independent and self-sustaining as they propel and scale in this fast-growing field oflive commerce.

Xamble Live Commerce Sdn Bhd is a joint venture between Xamble Group Limited (listed on the Australian Stock Exchange (ASX: XGL)) andCommerce DotAsia Ventures Sdn Bhd. Collectively we bring together years of expertise and experience in the areas of digitalmarketing, e-commerce solutions and tech initiatives under one roof.

You will be responsible for acquiring new business and achieving the targets set by Lyreco for winning new customers (large corporations) within Malaysia.

1. Prospect for potential customers using various direct methods such as calling and face-to-face meetings, and indirect methods such as networking.
2. Handle the full prospect tendering process and follow group guidelines in accordance with customer contract signing.
3. Oversee the implementation of prospects and new customer portfolios to ensure customer satisfaction.
4. Qualify prospects against company criteria for ideal customers and sales.
5. Consistently achieve targets set by management.
6. Establish and maintain good professional relationships with customers, managing the entire sales cycle from initial engagement to closing sales.
7. Draft and deliver proposals according to Lyreco standards in a timely manner.
8. Accurately report sales activities in a timely manner.
9. Provide feedback to management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings.
10. Perform any other reasonable ad hoc tasks assigned by management.

• Minimum Diploma/Degree in any field of study.
• Proficient in Microsoft Excel and PowerPoint; strong analytical skills; experience in corporate sales tendering process.
• Valid Malaysia driving license.
• Good verbal and written English skills.
• Strong negotiation and persuasion skills.
• Minimum 5 years of working experience, with at least 2 years in B2B or service sales industry handling corporate customers.

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Key Account Manager - Power and Grid/Utility Market

We are seeking an experienced and dynamic Key Account Manager to join our team in the Power and Grid/Utility market. The successful candidate will be responsible for the business development of the full Schneider Electric portfolio, with a particular focus on medium voltage solutions and systems. This role requires a strategic thinker with a proven track record in managing large accounts and driving business growth in the power and utility sector.

What will you do?

• Develop and execute strategic account plans to achieve sales targets and business objectives .

• Identify and pursue new business opportunities within the power and grid/utility market.

• Manage and grow relationships with key accounts, ensuring high levels of customer satisfaction and loyalty.

• Promote and sell Schneider Electric's full portfolio of products and solutions, with a focus on medium voltage solutions and systems.

• Collaborate with internal teams, including marketing, technical support, and product management, to deliver tailored solutions to customers.

• Monitor market trends, competitor activities, and customer needs to inform business strategies.

• Prepare and present proposals, negotiate contracts, and close sales deals.

• Provide regular reports on account performance, sales activities, and market insights to senior management.

What qualifications will make you successful?

• Bachelor's degree in Electrical Engineering , Business Administration, or a related field.

• Minimum of 10 years of experience in the power and grid/utility industry, with at least 8 years in a managerial or key account management role.

• Proven track record of successfully managing large accounts and achieving sales targets.

• Knowledge of medium voltage solutions and systems .

• Excellent communication, negotiation, and presentation skills.

• Ability to build and maintain strong relationships with customers and internal stakeholders.

• Strategic thinker with strong analytical and problem-solving skills.

• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Master's degree in a related field.

• Experience with Schneider Electric products and solutions.

• Professional certifications in sales or account management.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• …and more!

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The Key Account Manager (KAM) is responsible for managing and developing a set of key-account customers on a national level. They are responsible for achieving sales targets within these customers.

Key Responsibilities:

• Develop and implement strategic account plans for key customers, including setting sales targets, identifying growth opportunities, and outlining strategies to achieve them.
• Create the assigned customers' Annual Operating Plan (AOP) aligned with the company's yearly business objectives and strategy.
• Develop annual customer business plans based on customer segmentation and strategy, supported by shopper insights, sales trends, and market analysis. Ensure the execution of customer strategies with key action plans and activities.
• Lead trading term negotiations with key customers, including pricing, ullage, terms of trade, promotions, and contractual matters to ensure customer profitability.
• Plan and execute promotions, including developing promotion strategies with N+6 planning and collaborating with the Shopper Marketing team for national or tactical promotions. Prepare pre-promotion approval documents and post-promotion evaluations.
• Provide demand forecasts N+3 at SKU level based on promotion plans and activities.
• Lead business reviews and market visits, including monthly/quarterly customer plan sharing and annual T2T meetings for key customers.
• Conduct trade visits to monitor and audit in-store execution at outlets and monthly visits to headquarters to build and maintain strong, long-term relationships with key customers. Understand their needs, objectives, and market landscape.
• Manage administrative responsibilities such as monitoring key account receivables and coordinating with credit control and accounts receivable teams.
• Collaborate with internal departments like sales operations, marketing, shopper marketing, supply chain, and customer service to ensure seamless service delivery and customer satisfaction.

• Minimum of 5 years experience in Sales or Modern Trade.
• Knowledge of FMCG dynamics.
• Proficiency in MS Office.
• Good command of English.

Working at JACOBS DOUWE EGBERTS offers a culture of growth through learning, coaching, and experiences. We encourage ownership of your career and offer benefits such as medical insurance, mobile and transportation allowances, career development opportunities, and a vibrant office environment with coffee and tea available all day.

If you're ready for a career shift and want to grow a great portfolio, click the ‘I'm Interested’ button to get in touch. Please note, we will only contact successful candidates.

JACOBS DOUWE EGBERTS (JDE) is committed to making an impact through coffee and tea. With a history of over 265 years, our portfolio includes iconic brands like Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, and more. Our products are available in over 140 countries worldwide, inspiring people every day.

Join to apply for the Key Account Manager role at Alfa Laval

Join to apply for the Key Account Manager role at Alfa Laval

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Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

Reporting to Sales Manager, you will be responsible for delivering and securing profitable growth with the assigned key customer accounts in the Service – Energy Division in line with the Southeast Asia Sales Company targets and objectives.

In this role, you will be based in Shah Alam, Malaysia and will manage an assigned key customer relationship, including formulating and driving a specific customer account strategy to encompass the complete long-term relationship between Alfa Laval and the customer.

Job Description

• Sales and marketing of Alfa Laval spare parts and services to the Oil and Gas, Power Sector, Refinery, Machinery & Manufacturing, and Chemical industries
• Follow established sales processes and guidelines to promote and sell Alfa Laval Product and services.
• Conduct Market and Customer analysis and mapping to define business potential and opportunities. Develop, implement, follow up local sales activities for/with relevant key account(s) or markets to meet growth targets and goals.
• Be active in the market and focus on making visits, meetings and interactions with already existing customers, focusing on customer needs understanding and highlighting the value of our products and services.
• Plan and execute a systematic follow-up on all relevant steps in the KAM sales process to ensure that we capture all possible business.
• Develop value quotes reflecting the customer needs stressing the unique selling points and follow up;
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
  
  

• Bachelor’s degree from recognized university, engineering related field (chemicals, mechanicals or other related field)
• Experience in similar role and has good local market knowledge and network with key stakeholders in the energy sector in Malaysia.
• Proven track record of over-achievement in your current or previous work capacity.
• Proactive, service minded, strong in customer care and take quick actions.
• Market experience in Oil & gas, Petrochemical and related industries will be an added advantage.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Industrial Machinery Manufacturing

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This job is for a Junior Key Account Manager at SHOPLINE, where you'll help businesses grow by managing relationships and boosting their online sales. You might like this job because you enjoy connecting with people and using data to make improvements!

SHOPLINE is Asia’s largest unified commerce solution provider. With our customers in mind, we strive to deliver scalable Commerce solutions to merchants of all sizes. We’re a full-featured platform with services including Online Store Opening, O2O Solutions, Retail POS Systems, Advertising placements, Business Strategy Consultations, Marketing, and more to empower merchants to succeed in Omnichannel Retailing and Cross-Border Commerce.

Job Summary:

We are looking for a dynamic & enthusiastic Junior Key Account Manager to join our team. This role requires a proactive individual who can effectively communicate with internal and external stakeholders, take instructions well and support the management of Key Accounts. The candidate will assist in maintaining and growing relationships with key merchants, ensuring their satisfaction and contributing to the overall success of the company.

What Are the Responsibilities:

Performance Analysis and Optimisation:

• Monitor Merchants’ ad campaign performance metrics, KPIs and provide regular reports to merchants to demonstrate ROI and identify areas for improvement.
• Utilize data-driven insights to optimize Campaigns, adjust targeting and refine strategies to enhance overall performance.

Key Account Relationship Management:

• Act as the primary point of contact for Key Merchants, understanding their business objectives, and able to advise latest e-commerce trends and practices while maintaining professional relationships.
• Enable high adoption of SHOPLINE value-added services such as Ads, Payments, Logistics, POS & etc.
• Build and nurture long-term relationships with Key Merchants to promote revenue growth.

Revenue Growth:

• Develop and implement Strategic plans to increase Key Accounts’ Revenue Growth.
• Educate merchants on optimizing their webstore and Social Commerce based on different industry needs.
• Identify new opportunities for upselling and cross-selling products or services to maximize account value.

Team Communication:

• Communicate effectively with internal teams to ensure clients' needs are met.
• Provide regular updates on account status and merchant-related developments to reporting manager and management.

What Are the Requirements:

• Friendly and approachable demeanor.
• Ability to build and maintain positive relationships with merchants & colleagues.
• Meticulous and thorough in completing tasks and following processes.
• Adaptability: Flexible and open to learning new skills and taking on new responsibilities.
• Capable of identifying issues and suggesting practical solutions.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with Key Merchants.
• Action and Solution-Oriented mindset, comfortable in a fast-moving Entrepreneurial Environment.
• Passion for improving both Customer and Seller experience in the ever-changing e-Commerce industry.

• Verbal Communication Skills
• Effective Communication
• Problem Solving
• Customer Relationship Management
• Customer Service
• Customer Support
• Administrative Support
• Analytical Skills

• Company Laptop: So you can work from anywhere!
• Casual Attire: Everyday is Friday :)
• Awesome Pantry: We have free coffee, tea and snacks for you to munch at work.
• Work From Home: Work from home flexibility given!

Founded in 2013, SHOPLINE’s mission is to build an e-commerce platform where merchants can create their own online shop and provide the best shopping experience to their customers. SHOPLINE’s system allows merchants to quickly and easily create their own online shops that could be viewed on all mobile devices. It also comes with comprehensive features such as order and inventory management systems, payment and.