18 Network Technician jobs in Malaysia

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Analog Devices Get AI-powered advice on this job and more exclusive features. About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X). IT Technician – Job Description

Diploma in IT or a related field with a minimum of 3 years of relevant work experience. Strong analytical and problem-solving skills with the ability to troubleshoot hardware, software, and network issues. Ability to work independently as well as collaboratively within a team. Willingness to work in a shift-based environment if required. Basic programming knowledge is preferred(Bash, Shell, Windows CMD).

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).

IT Technician – Job Description

Job Requirements:

Diploma in IT or a related field with a minimum of 3 years of relevant work experience. Strong analytical and problem-solving skills with the ability to troubleshoot hardware, software, and network issues. Ability to work independently as well as collaboratively within a team. Willingness to work in a shift-based environment if required. Basic programming knowledge is preferred(Bash, Shell, Windows CMD).

Roles and Responsibilities:

Provide technical support for Unix, Linux, and Windows operating systems, including troubleshooting and resolving system issues. Perform hands-on troubleshooting and maintenance for Sun workstations and Windows desktops. Support business applications, software installations, and operating system updates. Manage cloning and backup processes for Sun workstations and Windows desktops to ensure data integrity and system recovery readiness. Maintain comprehensive documentation of processes, procedures, and regular reports to support IT operations. Assist in monitoring and supervising repair work, infrastructure upgrades, or project-related tasks as needed. Ensure adherence to IT policies, security protocols, and compliance standards. Collaborate with cross-functional teams to enhance system efficiency and user experience. Continuously explore opportunities for automation and process improvements.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: No

Shift Type: 1st Shift/Days Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Semiconductor Manufacturing Referrals increase your chances of interviewing at Analog Devices by 2x Sign in to set job alerts for “Network System Technician” roles.

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Company Overview

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs.

Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.

Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creating an environment that values all roles and good ideas.

The Role

The Network Support Engineer will work in the 24/7 operations support team based in Malaysia - known as the Coevolve Response Centre (CRC) - and join our mission to provide world-leading managed SD-WAN and SASE services. We need a strong network professional looking for a change of pace and opportunity in an up-and-coming global player specialising in Managed SD-WAN.

This role is also at the forefront of Customer Service, ensuring excellent standards for Incident Management, Change Management, and Problem Management. Trained to ITIL standards, the incumbent is expected to be proactive in the delivery of support to the client and help provide a superior service vs traditional telcos and IT integrators. This role works across the deployment and management phases of our SD-WAN service offering (which in full span: Assess > Deploy > Manage > Optimize), with most of the focus being in the Manage phase which is the “business as usual” or Run stage of the lifecycle.

In addition, the Network Support Engineer will collaborate with the Coevolve Sales Team (Network Engineers and Technical Consultants) to proactively develop and implement technical solutions and best practices supporting and enabling strong business relationships with their key technical contacts across our sales geographies.

The role reports to the Network Operations Centre Manager and the work pattern will be 24/7 support in shift-work.

Responsibilities:

• Perform initial ticket analysis to troubleshoot and resolve common network-related issues effectively.
• Provide frontline technical support to clients, addressing edge connectivity issues, link disruptions, ISP faults, and general network inquiries.
• Address active tickets within designated staffing levels or as directed by the CRC Manager.
• Collaborate with third-party vendors, including underlay providers and ISPs, to expedite resolution of service disruptions.
• Escalate complex or unresolved technical issues to Senior Network Support Engineers as appropriate.
• Assist in the deployment, configuration, and maintenance of network devices and systems across client environments.
• Execute low-impact change activities such as site activations, link provisioning, firmware upgrades, and business policy updates.
• Maintain accurate documentation of troubleshooting steps, ticket resolutions, and known issues for internal knowledge sharing.
• Contribute to the development of client-facing monthly reports, ensuring accuracy and timeliness of technical data.
• Collaborate with internal teams to support continuous improvement of service delivery and operational efficiency.
• Stay informed of standard networking technologies and protocols to ensure baseline competency in support delivery.

Skills and Experience:

1. 1-2 years of industry experience in a related field (telecommunications, cloud service provider, etc.)
2. Strong written and oral communication skills and able to interact at technical and conceptual level effectively internally, as well as externally with suppliers and clients,
3. Ability to work to under pressure and within tight deadlines to produce high quality work.
4. Proficiency in troubleshooting basic network issues and providing technical assistance.
5. Ability to communicate technical information effectively to non-technical users.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• Certifications such as CCNA, CompTIA Network + equivalent are highly desirable.

What's on offer

• A chance to work with cutting-edge technology
• We will support your professional development
• Collaborative and agile work environment
• Flexible work culture: hybrid work arrangement with regular in-person strategy sessions
• Competitive compensation package and benefits
• A friendly, team-focused, and motivated working environment.

#J-18808-Ljbffr

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.

Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis.Responsibilities

Primary Duties and Responsibilities:

Responsibilities of the role include:

• Proactive monitoring and management of the TNS payments network.
• Responsibility for monitoring the health of customer network connectivity, performance.
• Logging of all service incidents in the incident management system.
• Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.
• Working closely with internal technical support groups and 3rd party organisations in support of service incidents.
• Post incident impact analysis and support.
• Provision of clear, consistent, and regular communication with internal and external customers.
• Support change management activities across the TNS and partner networks.

Qualifications

Qualifications:

Required skills:

• Experience in a Technical Support/Network Operations environment.
• Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
• Experience / knowledge of IP networking and WAN network protocols.
• Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.
• Understanding of GPRS, LTE and VPN technologies.
• Analytical approach to fault-finding with proven ability to diagnose network problems.
• Tenacious and inquisitive in investigating and applying corrective action.
• Good personal organizational and developed time management skills.
• Ability to work under pressure.
• Professional working attitude – strong ability to communicate effectively with local and remote team members.

Optional Desired Qualifications:

• A working knowledge of the ITIL framework, or ITIL foundation certification.
• Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
• Experience with Fortinet products (FortiGates and FortiSwitches)
• Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.

Education and Certifications:

• CCNA Certification
• B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Glocomp Systems (M) Sdn Bhd

HR MANAGER at GLOCOMP SYSTEMS (M) SDN BHD

Job Description

● In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security.

● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.

● Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure.

● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology.

● Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC).

● Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.

● Monitor performance and ensure system availability and reliability.

● Provide Level 2/3 support and troubleshooting to resolve issues.

● Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

● Liaise with vendors and other IT personnel for problem-resolution.

Requirements and skills

● CCNA, CCNP, HCIA, HCIP or higher.

● Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc).

● Solid understanding of the OSI or TCP/IP model.

● Hands-on experience with monitoring, network diagnostic, and network analytics tools.

● University degree in Computer Science or a related subject.

• Willing to travel to customer sites within Klang Valley. Must possess own transportation (car

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Glocomp Systems (M) Sdn Bhd by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Service Representative/Assistant Service Engineer/Service Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 4 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Technical Support Engineer-Microsoft Power Platform

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.

Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis.

Responsibilities

Primary Duties and Responsibilities:

Responsibilities of the role include:

• Proactive monitoring and management of the TNS payments network.
• Responsibility for monitoring the health of customer network connectivity and performance.
• Logging of all service incidents in the incident management system.
• Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.
• Working closely with internal technical support groups and 3rd party organisations in support of service incidents.
• Post incident impact analysis and support.
• Provision of clear, consistent, and regular communication with internal and external customers.
• Support change management activities across the TNS and partner networks.

Qualifications

Required skills:

• Experience in a Technical Support/Network Operations environment.
• Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
• Experience / knowledge of IP networking and WAN network protocols.
• Experience and/or knowledge with DSL, Wireless and Ethernet circuit technologies.
• Understanding of GPRS, LTE and VPN technologies.
• Analytical approach to fault-finding with proven ability to diagnose network problems.
• Tenacious and inquisitive in investigating and applying corrective action.
• Good personal organizational and developed time management skills.
• Ability to work under pressure.
• Professional working attitude – strong ability to communicate effectively with local and remote team members.

Optional Desired Qualifications:

• A working knowledge of the ITIL framework, or ITIL foundation certification.
• Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
• Experience with Fortinet products (FortiGates and FortiSwitches).
• Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.

Education and Certifications:

• CCNA Certification.
• B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.

TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.

Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.

What’s the next step in your career? Find out today! #J-18808-Ljbffr

Company Overview Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs. Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe. Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creating an environment that values all roles and good ideas. The Role The Network Support Engineer will work in the 24/7 operations support team based in Malaysia - known as the Coevolve Response Centre (CRC) - and join our mission to provide world-leading managed SD-WAN and SASE services. We need a strong network professional looking for a change of pace and opportunity in an up-and-coming global player specialising in Managed SD-WAN. This role is also at the forefront of Customer Service, ensuring excellent standards for Incident Management, Change Management, and Problem Management. Trained to ITIL standards, the incumbent is expected to be proactive in the delivery of support to the client and help provide a superior service vs traditional telcos and IT integrators. This role works across the deployment and management phases of our SD-WAN service offering (which in full span: Assess > Deploy > Manage > Optimize), with most of the focus being in the Manage phase which is the “business as usual” or Run stage of the lifecycle. In addition, the Network Support Engineer will collaborate with the Coevolve Sales Team (Network Engineers and Technical Consultants) to proactively develop and implement technical solutions and best practices supporting and enabling strong business relationships with their key technical contacts across our sales geographies. The role reports to the Network Operations Centre Manager and the work pattern will be 24/7 support in shift-work. Responsibilities: Perform initial ticket analysis to troubleshoot and resolve common network-related issues effectively. Provide frontline technical support to clients, addressing edge connectivity issues, link disruptions, ISP faults, and general network inquiries. Address active tickets within designated staffing levels or as directed by the CRC Manager. Collaborate with third-party vendors, including underlay providers and ISPs, to expedite resolution of service disruptions. Escalate complex or unresolved technical issues to Senior Network Support Engineers as appropriate. Assist in the deployment, configuration, and maintenance of network devices and systems across client environments. Execute low-impact change activities such as site activations, link provisioning, firmware upgrades, and business policy updates. Maintain accurate documentation of troubleshooting steps, ticket resolutions, and known issues for internal knowledge sharing. Contribute to the development of client-facing monthly reports, ensuring accuracy and timeliness of technical data. Collaborate with internal teams to support continuous improvement of service delivery and operational efficiency. Stay informed of standard networking technologies and protocols to ensure baseline competency in support delivery. Skills and Experience: 1-2 years of industry experience in a related field (telecommunications, cloud service provider, etc.) Strong written and oral communication skills and able to interact at technical and conceptual level effectively internally, as well as externally with suppliers and clients, Ability to work to under pressure and within tight deadlines to produce high quality work. Proficiency in troubleshooting basic network issues and providing technical assistance. Ability to communicate technical information effectively to non-technical users. Qualifications Bachelor’s degree in computer science, information technology, or a related field. Certifications such as CCNA, CompTIA Network + equivalent are highly desirable. What's on offer A chance to work with cutting-edge technology We will support your professional development Collaborative and agile work environment Flexible work culture: hybrid work arrangement with regular in-person strategy sessions Competitive compensation package and benefits A friendly, team-focused, and motivated working environment.

#J-18808-Ljbffr

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.

Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis.

Responsibilities

Primary Duties and Responsibilities: Responsibilities of the role include: Proactive monitoring and management of the TNS payments network. Responsibility for monitoring the health of customer network connectivity, performance. Logging of all service incidents in the incident management system. Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket. Working closely with internal technical support groups and 3rd party organisations in support of service incidents. Post incident impact analysis and support. Provision of clear, consistent, and regular communication with internal and external customers. Support change management activities across the TNS and partner networks. Qualifications

Qualifications: Required skills: Experience in a Technical Support/Network Operations environment. Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Experience / knowledge of IP networking and WAN network protocols. Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies. Understanding of GPRS, LTE and VPN technologies. Analytical approach to fault-finding with proven ability to diagnose network problems. Tenacious and inquisitive in investigating and applying corrective action. Good personal organizational and developed time management skills. Ability to work under pressure. Professional working attitude – strong ability to communicate effectively with local and remote team members. Optional Desired Qualifications: A working knowledge of the ITIL framework, or ITIL foundation certification. Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN. Experience with Fortinet products (FortiGates and FortiSwitches) Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. Education and Certifications: CCNA Certification B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Glocomp Systems (M) Sdn Bhd HR MANAGER at GLOCOMP SYSTEMS (M) SDN BHD

Job Description ● In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security. ● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently. ● Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure. ● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology. ● Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC). ● Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. ● Monitor performance and ensure system availability and reliability. ● Provide Level 2/3 support and troubleshooting to resolve issues. ● Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure. ● Liaise with vendors and other IT personnel for problem-resolution. Requirements and skills ● CCNA, CCNP, HCIA, HCIP or higher. ● Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc). ● Solid understanding of the OSI or TCP/IP model. ● Hands-on experience with monitoring, network diagnostic, and network analytics tools. ● University degree in Computer Science or a related subject. Willing to travel to customer sites within Klang Valley. Must possess own transportation (car Seniority level

Seniority level Executive Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Glocomp Systems (M) Sdn Bhd by 2x Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Service Representative/Assistant Service Engineer/Service Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Support Engineer-Microsoft Power Platform

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview

We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis. Responsibilities

Primary Duties and Responsibilities: Responsibilities of the role include: Proactive monitoring and management of the TNS payments network. Responsibility for monitoring the health of customer network connectivity and performance. Logging of all service incidents in the incident management system. Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket. Working closely with internal technical support groups and 3rd party organisations in support of service incidents. Post incident impact analysis and support. Provision of clear, consistent, and regular communication with internal and external customers. Support change management activities across the TNS and partner networks. Qualifications

Required skills: Experience in a Technical Support/Network Operations environment. Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Experience / knowledge of IP networking and WAN network protocols. Experience and/or knowledge with DSL, Wireless and Ethernet circuit technologies. Understanding of GPRS, LTE and VPN technologies. Analytical approach to fault-finding with proven ability to diagnose network problems. Tenacious and inquisitive in investigating and applying corrective action. Good personal organizational and developed time management skills. Ability to work under pressure. Professional working attitude – strong ability to communicate effectively with local and remote team members. Optional Desired Qualifications: A working knowledge of the ITIL framework, or ITIL foundation certification. Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN. Experience with Fortinet products (FortiGates and FortiSwitches). Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. Education and Certifications: CCNA Certification. B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change. Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status. What’s the next step in your career? Find out today! #J-18808-Ljbffr