4 Medical Care jobs in Malaysia

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Asia Eye Specialist Centre Integrity. Passionate. Forward Thinking.

Job Title: Patient Care Consultant Employment Type:

Full-time About Us: We are a leading eye specialist centre dedicated to providing cutting-edge treatments in vision correction, including LASIK and cataract surgeries. Our team of experienced ophthalmologists and eye care professionals is committed to delivering the highest standard of patient care and visual outcomes. Job Overview: We are seeking a dynamic and customer-focused Patient Care Consultant to join our team. The ideal candidate will play a key role in guiding prospective patients through the consultation and decision-making process for LASIK and cataract procedures, ensuring a seamless and supportive experience from first inquiry to treatment. Key Responsibilities: Lead Conversion & Consultations: Engage with potential patients via phone, email, walk-ins, and digital platforms. Educate prospective patients about LASIK and cataract surgery options, procedures, and benefits. Conduct initial patient consultations and suitability assessments (non-clinical). Follow up on leads and convert inquiries into booked procedures. Customer Experience: Provide outstanding service throughout the patient journey. Coordinate with clinical staff to ensure timely scheduling and information flow. Address patient concerns and objections with empathy and factual clarity. Maintain patient records and track progress from inquiry to post-surgery follow-up. Meet and exceed monthly conversion targets and KPIs. Maintain accurate and timely reporting of sales metrics. Collaborate with the marketing team to refine campaigns based on lead quality and patient feedback. Operational Support: Assist with clinic events, open days, and promotional activities. Ensure patient-facing materials are up to date and in line with branding. Stay informed on the latest in LASIK and cataract technology and techniques. Qualifications & Requirements: Proven experience in a sales or patient care consultant role, preferably in healthcare, optical, or medical aesthetics. Strong communication and interpersonal skills. Customer-oriented mindset with a compassionate and ethical approach. High attention to detail and ability to handle confidential information. Comfortable working in a target-driven environment. Proficiency in CRM systems and Microsoft Office. Knowledge of LASIK and cataract procedures is a strong advantage (training will be provided). What We Offer: Competitive salary with attractive commission structure. Supportive and professional work environment. Opportunities for growth within a rapidly expanding medical practice. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Medical Practices Referrals increase your chances of interviewing at Asia Eye Specialist Centre by 2x Sign in to set job alerts for “Care Consultant” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Programme Coordinator cum Lecturer (Diploma in Healthcare)

Manager, Provider Management & Connected Care

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Regional Brand Manager, Tissue & Personal Care International Market

Bukit Raja, Selangor, Malaysia 17 hours ago Partnership Manager (Vision Care Franchise)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago Global Network - Management Consulting Analyst (CL11)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Brand Manager, Adult & Feminine Care

Project Manager (Primary Care) - Community Outreach Unit

Sales Manager - Advanced Wound Care (East Coast Region)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role : PatientCare Program Officer works within the PatientCare team to provide and execute administrative duties related to program enrolment and management. You are expected to engage with the program to provide an excellent patient /customer service experience and meet service levels and standards.

Expectations of the Role:

• Provision of personalised patient case management and ensuring patients is submitting relevant program document on a timely basis
• Answering of inbound calls or outbound calls and attend to FAQ-related enquiries
• Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data
• Ensure that all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
• Responsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration
• Preparing of periodic or ad hoc program reports
• Proactively sharing of information among team members to enhance existing services to patients
• Be prepared to back up other team members to ensure enough covering for daily operations
• Deliver any other duties as assigned by the Operations Manager

Attributes Required:

Must-Have:

• Nursing or related medical / science or community nursing / support background is preferred.
• Fresh graduates are welcome to apply

Advantage to Have:

• Related healthcare/customer service industrial attachment/working experience is preferred.
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider and Customer Service
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Zuellig Pharma by 2x

Get notified about new Program Specialist jobs in Shah Alam, Selangor, Malaysia .

Kota Damansara, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Kota Damansara, Selangor, Malaysia 15 hours ago

Operation Assistant - Consent Team (Open for graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

INTERNSHIP / PART TIMER FOR PROFESSIONAL DEVELOPMENT DEPARTMENT

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Patient Assistance Program Partner (Contract Role) Remote Scheduler - Indonesian Speaker in Malaysia Project Administrator (Expression Of Interest)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 14 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

ERP Oilfield Services Program (Malaysia)

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Puchong, Selangor, Malaysia MYR3,000.00-MYR4,500.00 2 months ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

T&T Associate - Travel Admin Officer (Term-Hire) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Associate, Company Secretary (Secretarial)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose: The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administration tasks.

About the Company

A healthcare access company with 20+ years of experience developing sustainable solutions to patient access challenges in emerging markets through Patient Assistance Programs and Patients Support Programs.

#J-18808-Ljbffr