5 Management jobs in Alor Gajah
Assistant Event Services Manager

Posted 18 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the property's Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
**CORE WORK ACTIVITIES**
**Maximizing Revenue & Managing Profitability**
+ Solicits/books local catering business and develops group business.
+ Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.
+ Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.
+ Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.
+ Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers and market.
**Managing Sales Activities**
+ Assists with selling, implementation and follow-through of catering promotions.
+ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
+ Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.
+ Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.
+ Ensures catering leaders are generating lost business reports.
+ Manages the catering sales efforts for the property including local and group/catering business.
+ Distributes catering and group contracts before group arrival.
+ Understands competitor offerings and effectively sells against them.
**Providing Exceptional Customer Service**
+ Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.
+ Supports company's customer service standards and property's brand standards.
+ Participates in and practices daily service basics of the brand.
+ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
+ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
+ Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Event Services Manager

Posted 18 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Manages sales efforts for the hotel including local corporate and social catering.
- Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
- Responds to incoming catering opportunities for the hotel.
- Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Designs, develops and sells creative catered events.
- Maximizes revenue by up-selling packages and creative food and beverage.
- Manages catering sales revenue and operation budgets, and provides forecasting reports.
- Develops menus which drive sales.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
**Providing Exceptional Customer Service**
- Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
- Executes and supports the company's Customer Service Standards and hotel's Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
**Additional Responsibilities**
- Performs other duties, as assigned, to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Duty Manager

Posted 18 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia, 75100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Managing the Guest Experience**
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Empowers employees to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures employees understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
**Assisting Human Resources Activities**
- Participates as needed in the investigation of employee and guest accidents.
- Observes service behaviors of employees and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures employees are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Accounts Assistant Manager
Posted 11 days ago
Job Viewed
Job Description
Company Background: Automotive Industry
Position : Accounts Assistant Manager
Location: Sg Udang, Melaka
Working Day: Mon - Fri (8:30am - 6:00pm)/ Saturday (Half day)
Salary: RM5,000 - RM6,000
Main Responsibilities:
- Handle full set of accounts (AP, AR, GL, bank reconciliation)
- Prepare monthly and yearly financial reports
- Manage budgeting, cash flow, and financial planning
- Lead and supervise the accounts team
- Work with auditors, tax agents, and external parties
- Perform any ad hoc tasks or assignments as directed by the management
Job Requirements
- Diploma or Degree in Accounting, Finance, or related field
- Proven experience in handling full set of accounts
- Strong leadership and people management skills
Interested candidate may apply online or email to:
or
Finance Manager (Yearly Contract Basis)
Posted 21 days ago
Job Viewed
Job Description
Company Background: Training Academy
Work Location: Batu Berendam, Melaka
Working Day: Monday to Friday (8:00am - 5:00pm)
Employment Type: Full Time, Contract Basis (Yearly renewable)
Job Scope:
- Manage the full set of accounts and ensure accurate financial records
- Prepare financial reports and lead the budgeting process
- Handle taxation matters , support audit processes , and ensure regulatory compliance
- Proficient in Microsoft Excel and accounting systems such as SQL
Requirements:
- Posses a Professional Certificate, Bachelors Degree In Finance , Accounting.
- Minimum 5 years of relevant working experience in accounting or finance
- Strong skills in financial planning , budgeting , and analytical reporting
- Demonstrate strong leadership and effective communication skills
Interested candidate please apply online or email your updated resume to:
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