733 IT Infrastructure Support Engineer jobs in Malaysia

The company is a Malaysian-based IT Solution Provider and System Integrator focusing on providing enterprise-grade IT solutions for corporate and enterprise clients, established since the year 1998. They work with renowned principals such as APC, Aruba, Cisco, Dell EMC, Fortinet, HP Enterprise, Huawei, Microsoft, Sangfor, Vertiv, VMware, etc. to offer solutions for various business-critical needs. The company position themselves as a solution-driven partner for our customers instead of being a product pusher whose sole intention is only on selling and trading. Over the years, their passion remains unchanged helping corporate customers adopt IT solutions to increase IT manageability, business efficiency and work productivity.

Job Description:

Network Engineer in charge of technical aspect in implementing and support of IT network projects for clients. Their duties include attending project meeting, technical requirement study, project planning and technical deployment of the network infrastructures project with other project team members. Other scope including taking part in technical support of any possible network operation faults, finer tuning and maintenance.

job Requirement:

• Diploma , Advance Diploma or Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
• IT Network knowledge (OSI network layers, TCP/IP, Switching, Routing, VLAN , Wireless)
• IT Security knowledge (Firewall, EndPoint Security, Policy and Enforcement of Unified Threat Management)
• Ability to understand, produce network diagrams, documentation for design and planning network systems
• Strong ability with interest to pickup and learn new technology or solution through technical research, training, hand on trial, and self R&D
• Proficient in English communication with ability to speak and write effectively , capable of respond to calls and meetings with customers,team member and vendors
• Hands-on experience with configuration, monitoring and network diagnostic
• CCNA/HCIA or higher would be added advantage
• Project management experience or having been integral to projects would be advantage
• Result oriented with excellent process and SOP executor with right attitudes is important.
• Minimum 2-5 years working experience in IT network support position

Job Responsibilities:

• Participate in given technical assignment in companies network infrastructure project.
• Involve and take part in project study for network infrastructure design
• Communicate and collaborate with multitier personnel, such as clients, partners and vendors for scope of deliverable.
• Take part in project delivery, management, Installation, configure, test and maintain network infrastructure
• Prepare pre and post-project documentation
• Liaise with vendors and IT personnel for solution resolution and escalation if require.
• Attending to Level-2/3 support and troubleshooting to resolve issues and ensure meeting SLA
• Act as advisor and technical educator for non technical team members in aspect of IT network knowledge and know how.

Working Hour:

• Monday to Friday, 8:30am 6:00pm
• Occasionally Weekend and Public Holiday on Project basis

Responsibilities

• 3-5 years of related experience, with a preference for candidates who have led projects.
• Familiar with basic server and storage principles, proficient in managing and configuring VMware vCenter + ESXi , Hyper-V , KVM/AHV
• Experienced with hardware from brands such as DELL, and HPE, as well as storage devices.
• Proficient in configuring, managing, and maintaining Linux servers.
• Skilled in using monitoring tools like Site 24X7 , Zabbix and Grafana; experience in Zabbix integration is a plus.
• Proficient in analyzing and reflecting Server conditions and member performance through reports.
• Excellent team management skills are preferred, with experience in remote team management across multiple distributions.
• Having ITIL is a plus, Necessary qualidfied Dell or equivelant certification for HPE .
• Responsible for managing data centers, workplace server systems, and teams within the region.
• Troubleshooting and Diagnostics : Error Interpretation , RCA and Diagnostics , Performance Optimization ) , SPOF and bottleneck identificationResponsible for optimizing server quality, performance analysis, troubleshooting, problem diagnosis, continuous improvement and optimization within the region, establishing server operation and maintenance records, monitoring server security, ensuring efficient transmission of internal data, and ensuring the safe and stable operation of various systems;
• Responsible for the construction and operation management (new construction and acquisition) of the company's data center server and workplace server;
• Having the ability to analyze and solve complex server problems, and having experience in designing, planning, implementing, and maintaining server construction projects is preferred.
• Proficient in at least one mainstream large-scale servering solution and redundant backup solution in the industry, and have experience in implementation, deployment, and operation and maintenance.
• Troubleshoot software and hardware issues, resolve failures, and optimize system performance. Device Setup and Configuration script ( Templating)
• Documentation and Knowledge Management : Automation and Tooling , Monitoring and Alerting , PPM and reporting

Nice To Have:

• Proficient in using web server tools such as Nginx, HaProxy, and Tomcat.
• Skilled in scripting languages such as Python or Shell.
• Experience in data center operations is a plus.
• Develop appropriate operation and maintenance standards and documents, guide and supervise the server operation and maintenance team to do a good job in daily operation and maintenance work, optimize the workflow of the server operation and maintenance team, and improve work efficiency;
• server physical resources: Understand DC well, bridge, information room, and routing standards, and have more than 3 years of experience in implementing relevant standards, risk transformation, expansion, and scheme review

We are looking for a skilled Network Engineer with a solid understanding of network technologies to join our team. You will be responsible for maintaining, troubleshooting, and optimizing network infrastructure, focusing on L2-level support, incident management, and ensuring the network operates efficiently. The ideal candidate will have experience with network devices, troubleshooting techniques, and a strong focus on day-to-day network operations.

• Network Setup & Configuration: Assist in the configuration and installation of LAN, WAN, and wireless network systems.
• L2 Support & Troubleshooting: Handle L2-level network issues, providing resolution for connectivity, hardware, and performance-related problems.
• Network Monitoring: Monitor network performance and identify potential issues or bottlenecks, escalating more complex issues when necessary.
• Device Configuration & Maintenance: Maintain and configure routers, switches, firewalls, and other network devices.
• Security Management: Implement basic network security measures, such as firewalls and VPNs.
• Documentation: Maintain accurate records of network configurations, incidents, and resolutions.
• Collaboration: Work with other IT teams and senior engineers to support overall system functionality and integration.
• Common tools/Technologies:
• Cisco, Juniper, Alcatel routers and switches
• Firewalls (e.g., Fortinet, Palo Alto, Checkpoint)
• Network Monitoring Tools (e.g., SolarWinds, PRTG)
• VPN technologies (IPsec, SSL)

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Job Descriptions :

Network Design and Implementation: Design, configure, and deploy network infrastructure solutions to meet business requirements.

Network Monitoring and Maintenance: Monitor network performance, troubleshoot issues, and perform regular maintenance to ensure optimal performance and availability.

Security and Compliance: Implement security measures and best practices to protect the network from threats and ensure compliance with industry standards.

Network Optimization: Continuously improve network performance, scalability, and efficiency by evaluating and implementing new technologies and solutions.

Documentation: Maintain accurate network documentation, including diagrams, configurations, and policies.

Collaboration: Work closely with cross-functional teams, including system administrators, IT support, and on ground operations team to resolve network-related issues and support new outlets project requirements.

Capacity Planning: Assess network capacity requirements and plan for future growth.

Vendor Management: Collaborate with vendors and service providers to procure and maintain network equipment and services.

Job Requirements :

Bachelor's degree in Computer Science, Information Technology, with Networking as a focus or related field (or equivalent work experience).

Proven experience as a Network Engineer with minimum 2 years experience.

Strong knowledge of networking concepts, protocols, and technologies (e.g., TCP/IP, OSPF, SDWAN, STPs, QoS, IPSec etc.).

Familiar with setting up & troubleshooting printers, CCTV, Access Control, VoIP, Wireless, Switch, Firewalls, and Server.

Experience in setting up network monitoring and troubleshooting tools (Zabbix, Wireshark, Iperf etc.) are a plus.

Familiarity with network security best practices and tools.

CCNA / CCNP or other relevant certifications are a plus.

Excellent technical & non-technical communication skills.

A self-starter able to work independently but comfortable working in a team environment.

Strong problem-solving and analytical abilities.

Job Summary:

We are searching for a skilled Network Engineer to join our growing team. In this role, you will be responsible for designing, implementing, and managing network infrastructures.

Responsibilities:

• Understand and analyze customers’ requirements to design the enterprise technical solutions which meet customers’ needs
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability
• Support service continuity measures i.e., backup/restore procedures & disaster recovery plan
• Provide technical support and consultation for enhancement and change to network configuration
• Maintain network documentation. Prepare operation and management reports.
• Define processes to manage the network infrastructure

Requirements

• Degree / Diploma in Computer Science or a related discipline
• Minimum 3 years of IT networking hands-on experience in LAN, WAN, Security
• Must be Cisco Certified Network Associate (CCNA) / Cisco Certified Network Professional (CCNP) certified
• Understanding of IT technology and experience in deployment of Enterprise and Wide Area Networks
• Practical knowledge & hands-on experiences in managing TCP/IP, Routing protocols, IDS, IPS, Cisco Catalyst Switches and Cisco Routers, OSPF, EIGRP, Layer 2 technologies VTP, STP, Etherchannel, Wireless LANs, Security standards, Implementation and Analysis (Packet Sniffing) Firewalls (Checkpoint Mcaffee Enterprise Cisco PIX), Big IP F5 Appliance LTM, Bluecoat Packet shaper 3500, VPN Appliances : Cisco VPN Concentrator 3500, BIG IP F5 APM
• Familiar with Network Monitoring Software Solar winds, MRTG, PRTG

We are looking for a hands-on Network Engineer to join our IT team at Carsome . You will be responsible for configuring, maintaining, and troubleshooting network infrastructure across multiple sites. The ideal candidate has a solid foundation in networking, is confident working with multi-vendor equipment, and can take ownership of network operations and incident resolution.

• Configure, deploy, and maintain network devices such as routers, switches, firewalls, and access points.

• Set up and manage VPNs and VLANs to ensure secure and efficient network segmentation.

• Handle network equipment from Fortinet (FortiGate), Ruijie, Cisco, and Huawei across locations.

• Diagnose and resolve network issues including performance bottlenecks, connectivity failures, and hardware faults.

• Implement and enforce network security measures, including firewall rules and access control lists.

• Monitor network health, uptime, and performance using appropriate tools and respond to alerts and anomalies.

• Configure and manage essential network services such as TCP/IP, DNS, and DHCP.

• Collaborate with IT support, vendors, and business users to troubleshoot and resolve network-related issues.

• Maintain and update network documentation including diagrams, IP inventories, and standard operating procedures.

• CCNA Certification is mandatory .

• Experience configuring and troubleshooting Fortinet (FortiGate), Ruijie, Cisco, or Huawei network devices.

• Hands-on experience in setting up VPNs and VLANs.

• Strong understanding of network protocols (TCP/IP, DNS, DHCP).

• Able to perform diagnostics using CLI and/or network monitoring tools.

• Strong problem-solving skills with attention to detail.

• Good communication and teamwork abilities.

Be a part of something BIG!

The role of Senior Network Engineer is to support the IT operational activities of Project Infrastructure, supporting the Operation Manager to achieve the agreed SLAs as defined by the respective Master Service Agreement(s).

• Support all Cisco Network devices and Checkpoint & Fortigate Firewalls, F5/Foundary/Radware load balacers, DNS, SDN, IPAM, Wireless,Tacacs and VPN
• Configures, tests, and maintains LAN/WAN equipment and related services.
• Able to rotate on 24x7 and to be on standby on a 12-hour shift basis
• Perform regular monitoring and maintenance of the network infrastructure to ensure optimal performance and availability
• Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident, Service Request & problem management.
• Respond promptly to Network incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated
• Collaborate with network administrators and engineers to design and implement network upgrades, expansions, and changes, ensuring minimal disruption to network services.
• Maintain network documentation, including network diagrams configurations, and standard operating procedures (SOPs).
• Coordinate with vendors and service providers for network equipment procurement, maintenance, and troubleshooting.
• Keep up-to-date with emerging networking technologies, trends, and best practices to recommend and implement network enhancements.
• Provide technical support and guidance to end-users and other IT teams regarding network-related issues, troubleshooting steps, and preventive measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Support service continuity measures i.e., backup/restore procedures & disaster recovery plan.

Skills for Success:

• A Degree in Computer Science / IT or equivalent
• A minimum of 5years’ experience in Managing IT Service Delivery
• Experience in Router, Switches, LAN/WAN, Firewall, Load Balancer, CISCO is a strong advantage
• Hands-on experience in BGP/ OSPF is required for the role
• Experience in Single or Multi VRF is an added advantage
• Strong technical competency with recognized professional certifications in either Network & Security or Systems domain
• Ability to work on 12-hour shift

Your Career Growth Starts Here. Apply Now!

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Responsibilities

• Implement, operate and manage service-wide network infrastructure systems and services.
• Configure and troubleshoot network devices, including routers, switches, firewalls, and wireless access points / controller.
• Perform regular maintenance and/or patching to ensure the security, efficiency, and reliability of the network infrastructure.
• Prepare detailed documentation and reports for network configurations, processes, and service records.
• Work with the operations leads in ensuring the smooth operations management and enhancement of the service-wide network infrastructure systems and services.
• Work with the Agency stakeholders, service counterparts, operations leads and vendors in ensuring the smooth delivery of services and in meeting the SLA (Service Level Agreement) for the service-wide network infrastructure and services.
• Work with the service counterparts and participate in the matters related to procurement, asset management and audit of the service-wide network infrastructure and services.
• Perform network automation, i.e. capturing user requests from portal, to triggering workflow and implementing backend changes such as routers, firewalls, switches, etc.
• Overseeing all stages of network automation including prototyping, design, development, testing, releases and post support, including continuous enhancements.
• Develop and review the codes (e.g. in HTML, JavaScript, JSON, Python, etc) to ensure feature releases or enhancements are well-tested and ready for production.

Requirements

• Minimum 3 years of relevant experience in network operations / implementation role
• Proven expertise in network switching and routing
• Strong understanding and hands-on experience in TCP/IP, NAT, QoS, Spanning-tree, Trunking, Dynamic routing (OSPF, BGP)
• Highly proficient with hands-on experience in one of the following network areas: DNS / DNSSEC, Proxy, VXLAN / Data Centre Network, MPLS / IPSec VPN / WAN / SD-WAN
• Proficient in configuring and managing firewalls (e.g. Palo Alto, Checkpoint, Cisco Firepower) and/or network load balancers
• Working experience in programming with the following languages:

1. Python
2. Ruby
3. JavaScript
4. PowerShell / Bash / Batch scripting

• Experience in deploying and managing IT infrastructure systems with configuration management tools such as Ansible, Chef or Puppet
• Good problem-solving and analytical skills
• Excellent time management skill and able to work independently in a fast-paced setting
• Good communication skills and keen to learn new technologies

Preference:

• Candidates who possess industry certifications such as CCNA, CompTIA Network+, JNCIA-Junos, Palo Alto Networks Certified Network Security Administrator
• Experience with network monitoring tools and network management software
• Familiar with cloud networking and virtual environments
• Preferably familiar with Government ICT environment and/or with experience in hosting environments
• Experience in implementing and/or managing large scale enterprise data centre networks that contained minimally 1000 network points
• Experience in implementing and/or managing a WAN consisting of minimally 10 sites
• Experience in setting up Wi-Fi solutions, including AP and controller configurations

Benefits

• A wholly-owned subsidiary of GovTech
• We promote a learning culture and encourage you to grow and learn
• Contract Staff enjoys the same benefits as Permanent Employees

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: or such other successor site.