What Jobs are available for Customer Management in Malaysia?

Job Summary Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.

Responsibilities

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable

Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals

Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement

Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain

Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins

Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team

Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies

Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions

Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)

Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives

Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional Skills And Knowledge

Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers

Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods

Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding

Demonstrate strong negotiation and communications skills

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Demonstrate fluency in English, both written and spoken

Education Degree in Sales/Marketing or related fields

Job Details

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Sales and Business Development

Industries: Consumer Services, Retail, and Wholesale Import and Export

Location: Petaling Jaya, Selangor, Malaysia

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This job is about managing customer accounts and ensuring they meet the company’s goals. You might like this job because you’ll have the chance to work closely with the pharmacy channel and make a real impact on customer satisfaction! Responsible for managing specific customer accounts in accordance with DKSH’s company standards, policies, performance targets, and overall strategy. The incumbent will oversee and develop the pharmacy channel. Company Benefits

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy. Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income. Retirement Savings Plan

Helps you save for the future with company contributions and various investment options. Dksh Corporate Shared Services Center Sdn. Bhd.

DKSH is a global leader in Market Expansion Services, specializing in helping companies grow their business in Asia Pacific, Europe, and North America.

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Manager, Customer Account Management

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DKSH Get AI-powered advice on this job and more exclusive features. Job Summary Responsible for managing specific customer accounts in accordance with DKSH’s company standards, policies, performance targets, and overall strategy. The incumbent will oversee and develop the pharmacy channel.

General Responsibilities Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of sales objectives. Manage sales projection (sell-in and sell-out), stocks forecast and stocks holding. Evaluate trends and devise business output to support strategic business growth and profitability. Customer centric and business mind orientated, understand customer’s need and develop win-win business solution to drive sustainable business growth and profitability. Build and strengthen relationships with customers and endeavor to be customers’ preferred business partner in achieving sustainable business growth and profitability. Manage and monitor assigned customer A&P trade fund/TTA based investment according to annual allocation to ensure efficient usage of resources, where applicable. Monitor self and team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement. Manage business discussion / negotiations, including trading terms, trade conditions, DA rate etc. to facilitate effective sales agreements to achieve sustainable business growth and profitability. Provide market insights and category/product trend with actionable recommendations for strategic business optimization for assigned customers. Provide trade activation post-evaluation analysis for review of improvement and action plan for out of plan (if any). Work collaboratively cross functionally with marketing, trade marketing, supply chain, customer care, client management etc. to ensure effective communication and implementation. Understand market environment (financial climate/trends/competitors) Conduct quarterly business review and business progress update for assigned customers. Assist in any ad-hoc projects/tasks assigned by Senior Manager.

Functional Skills And Knowledge Minimum 2-3 year working experience in a similar position under fast-paced environment. Good and effective communication, experienced in value-based selling and skilled negotiotian. Ability to build rapport with key clients with proven experiences in key account management.

Education

Minimum 2-3 year working experience in a similar position under fast-paced environment. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries Pharmaceutical Manufacturing, Retail Pharmacies, and Medical Equipment Manufacturing Referrals increase your chances of interviewing at DKSH by 2x Sign in to set job alerts for “Customer Account Manager” roles.

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Overview

Carry out market research / competitive research to understand what’s happening in the market. Explore new ways to engage and identify new social networks to reach target buyers, run regular promotions and campaigns. Plan, create and execute marketing campaigns to expand customers’ reach and tackle potential customer pipeline. Conduct analysis to determine the effectiveness of each marketing campaign, and report key findings. (b) Customer Experience Create product content regularly to grow company’s footprint. Manage interactions with customers, including websites, Facebook, email, SMS, push notifications, ads and apps, etc, on digital channels. Grow customer base by providing regular, helpful content; regular refresh of content to drive leads, subscriptions, awareness, etc. Together with the Sales team, educate both internal and external stakeholders about product features and their benefits Response to customer inquiries and complaints, etc. Monitor voice of the customer feedback, respond and act where necessary - identify trends and proactively. Track and report on customer or user feedback to management team. (c) Customer Management & Retention Mapping of the entire customer journey and identify loyal and non-loyal customer segments. Manage and develop the strategy to increase customer engagement, retention and loyalty, plan & execute customer loyalty programme. Manage customer loyalty programme and Big Sweep Loyalty Apps (BSLA). (e) Public Relations Drive consistent, relevant traffic and leads from social network presence. Liaison with influential media outlets, journalist, media contacts. (f) Others Manage design needs such as tickets, marketing material, social media content, publications, advertisements, presentations & signage, as needed. Brand management. Event planning, including working with vendors, event coordinators, and design teams for on-site collateral. (BPCD will manage channel events). Deliver new product launches as needed. Establish customer management related policies and procedures and ensure adherence. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

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Customer Management Executive (Telemarketer)

Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Job Responsibility You will be responsible for generating calls to potential customers with the main goal to achieve your sales target! Perform outbound sales calls to existing and potential customers. To explain product/services to customers in details and convert potential leads to sales. Answer inquiries from customers related to sales presentation. To meet sales target consistently based on the project assigned. Job Requirements SPM and above (fresh graduates are encouraged to apply). Well versed and good communication in English Able to communicate in Mandarin language will be an added advantage. Daring, aggressive, result oriented, willing to accept challenges and a high achiever. Able to perform in a fast-paced environment and work under pressure. Customer leads provided by the company Job Benefits Basic salary (RM2,400-RM2,700) , Attendance allowance (RM100), Mandarin Language allowance (RM300), Commission, Overall remuneration including commission RM1,000 - RM8,000+! Annual leave 16 days per annum after confirmation* Medical & hospitalization covered EPF, SOCSO and EIS covered Working hour: 10.00 am - 7.00 pm Monday - Friday (alternate Saturdays) Office location within walking distance from LRT station (Ampang Park & KLCC station) We are an equal opportunities employer and welcome applications from all qualified candidates.

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Job Summary Lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.

General Responsibilities

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.

Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.

Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals.

Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.

Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.

Gain approval from internal DKSH functions and agreement from customers to execute 5P activities within established commercial guidelines.

Lead systematic post‑evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers.

Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance.

Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems.

Develop and build long‑term strategic relationships with key customers to achieve business objectives.

Collaborate with cross‑functional leaders (e.g. Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and processes.

Functional Skills and Knowledge

Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.

Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods.

Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.

Demonstrate advanced negotiation skills.

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).

Demonstrate fluency in English, both written and spoken.

Education Degree in Sales/Marketing, or related fields.

Location: Petaling Jaya, MY

#J-18808-Ljbffr

This job is about guiding customer relationships and boosting sales. You might like this job because you’ll work closely with clients to create strategies that enhance brand visibility and revenue while leading a supportive team. Lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth Job Requirements

Company Benefits

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy. Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income. Retirement Savings Plan

Helps you save for the future with company contributions and various investment options. Dksh Corporate Shared Services Center Sdn. Bhd.

DKSH is a global leader in Market Expansion Services, specializing in helping companies grow their business in Asia Pacific, Europe, and North America.Source:

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Make sure customers get all the information about the program.

Maintain good relationships with customers.

Get the feedback from customers to ensure they are satisfied with the service.

Analyze customer behavior and measure their impact on business outcomes to update strategies.

Maintain smooth communication with customers and promptly reply to their queries.

Respond to and resolve customer complaints quickly and efficiently.

Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.

Understand previous customer attitudes to better engage current customers.

Identify new and more cost-efficient communication channels with customers.

Identify the most efficient customer interaction approaches & prioritize them accordingly.

Keep customers updated about the latest collections & special offers in order to increase sales.

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Senior Manager National Customer Account Management Job Summary Lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.

General Responsibilities

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.

Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.

Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals.

Identify the short‑term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.

Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.

Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines.

Lead systematic post‑evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers.

Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance.

Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems.

Develop and build long‑term strategic relationships with key customers to achieve business objectives.

Collaborate with cross‑functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process.

Functional Skills And Knowledge

Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.

Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods.

Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.

Demonstrate advanced negotiation skills.

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).

Demonstrate fluency in English, both written and spoken.

Education Degree in Sales/Marketing, or related fields.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Consumer Services, Retail, and Wholesale Import and Export

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