150 Customer Management jobs in Malaysia

Location: Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 175264

• To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
• Contribute to consumer health group’s goals and objectives and improve market share, customer satisfaction and productivity performance.
• Develop, implement & evaluate category plans to meet profit objectives.

• Achieve sales and distribution targets for assigned accounts.
• Management of trade spend to drive profitable ROI and improved customer/team contribution.
• Identification and development of new business opportunities.
• On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
• Maintain and develop relationships across all functions and levels with assigned customer responsibility.
• Identify new listing opportunities and new account opportunities with the specific customer responsibilities.
• Understand market environment (Financial climate/trends).
• Negotiate favorable trading terms on price, service and profitability.
• Develop Account plan in line with client/company objectives, identifying opportunities to drive mutual business growth.
• Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
• Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limits to ensure most economic coverage of accounts.
• Establish collaborative working relationships with marketing, sales planning, logistics and finance.
• Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
• Proactively report on competitor activities and other trade developments to management and where relevant recommend action to counter competition.

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods.
• Demonstrate a general understanding of all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
• Demonstrate strong negotiation and communication skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Demonstrate fluency in English, both written and spoken.

• Minimum Diploma/Degree in Marketing, Business Administration or related fields.
• Minimum 4-5 years of relevant work experience in Consumer Health settings handling ethical products.

Description:

Location: Malaysia KL

Platform: Customer Onboarding, Compliance and Credit Origination microservices
Server: Oracle, Maria DB
Language: Spring boot, Microservices, DevOps Systems
OS: Redhat Linux

Must Have:

1. Strong technical knowledge and/or platform knowledge in Open Systems
2. Strong technical knowledge in Spring boot, Microservices, DevOps Systems
3. Good business domain knowledge in Retail and Corporate Loans Origination systems; Business or Credit rules management is a plus
4. Good knowledge in financial services policies, procedures, products and industry practices preferred
5. Experience in implementing large-scale, highly available applications or other large project implementation
6. Experience in service-oriented technologies
7. Proven result-oriented person with a focus on delivery
8. Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)
9. Good understanding and experience in software development cycle (Waterfall/Agile best practices)
10. Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
11. Good problem solving, analytical, synthesis, system thinking and solutioning skills
12. Strong negotiation skills and vendor management skills

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

Get AI-powered advice on this job and more exclusive features.

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centred Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role:

The incumbent will plan, drive and manage Key Account Management (KAM), Customer

Experience and Warehouse related activities, which inclusive of but not limited to client(s) inventory management, client(s) reporting, customer service call center operations and warehouse inbound/outbound operations. The incumbent is also required to implement and review departmental procedures and policies when need arises. The end goal is to ensure achievement of Company’s goals, representing the Company in the possible best way and delivering clients/customers’ satisfactions.

What You’ll Do :

• Establish, manage, and monitor inventory control policies and inbound best practices to ensure compliance and fiscally responsible use of resources. This inclusive of but not limited to cycle counting, analysis, adjustments, audits and reconciliation.
• Establish, manage, and monitor customer service operation which inclusive of but not limited to order encoding, order & shipment monitoring, accurate order encoding, on time billing and customer service related reporting.
• Act as main point of contact for Clients and as liaison between the Clients and other departments within the Company for Clients & Customers related enquiries, issues and complaints.
• Establish, manage and monitor warehouse personnel inclusive of technical personnel, directing their activities for the achievement of departmental KPI. This inclusive of but not limited to outbound delivery, returns collection and exchanges.
• Ensure adherence to Company’s SOP, ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policies.
• Lead quality and continuous improvement projects
• Plan and manage the allocation of appropriate resources to ensure achievement of ZPMY and Corporate Office Objectives and targets.
• Train, coach and motivate the subordinates to ensure they achieve the job requirement, KPI set forth for them and delivering clients/customer satisfactions.

What will make you successful:

Must-Have:

• Bachelor Degree in Supply Chain Management or any relevant field

Advantage to Have:

• Familiar with SAP SuccessFactors /SAP HCM system knowledge is advantage.
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Pharmaceutical Manufacturing and Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Zuellig Pharma by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

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Dynamics 365 Technical Consultant – Hybrid (Bangsar, Malaysia)

Location: Bangsar, Malaysia (Hybrid)

Experience: 3+ years

What you’ll do:

• Work with business teams to understand needs and turn them into solutions using Dynamics 365 CE and Power Platform .
• Customize and configure D365 Sales, Customer Service, and Project Operations .
• Build workflows, plugins, and custom features with C#, .NET, and JavaScript .
• Take part in Agile projects – planning, coding, testing, and reviews.
• Solve technical issues, improve performance, and support post go-live.
• Provide support (L2–L3) , check system health, deploy updates, and keep systems stable.

What we’re looking for:

• Degree in Computer Science, IT, or similar.
• 3+ years of experience working with Dynamics 365 Customer Engagement .
• Hands-on skills in customizing and extending D365 (workflows, plugins, integrations).
• Experience with Power Apps, Power Automate, Power BI .
• Microsoft certifications (PL-400, MB-400, MB-210, MB-230) are a big plus.

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Date: Jul 23, 2025

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Specialist
SAP Short Name: SPE
Job Title: Customer Program Management Specialist
Job Code: SPE-OPS-CPM
Job Level: Band 08
Profile-Holding: N
Direct/Indirect Indicator: Indirect

Performs tasks such as, but not limited to, the following:

• Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
• With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

• Three to six years of relevant experience

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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Job Description
In your new role you will:

• Be an active member of the account team to enable customer growth by being the first point of contact for demand fulfillment topics across Infineon
• Self responsibly manage given tasks within job scope
• Manage end-to-end demand fulfillment transparently ensuring on-time delivery to customers based on orders and forecasts including escalations, reporting and analytics
• Understand IFX capabilities, the customers’ business & markets, implemented Supply Chain concepts & agreements and legal requirements
• Drive solutions with all relevant internal stakeholders
• Strive for continuous optimization of customer supply chain requirements balanced with IFX' business strategies and objectives in support of IFX' profitable growth
• Organize/manage regular demand/fulfillment forecast and supply chain performance meetings with customer and Sales; initiate improvement measures where needed