215 Customer Management jobs in Malaysia

Position Summary:
• The individual will contribute to the foundation of success in a range of customer master data maintenance and customer portfolio administration.
• Support Global Customer Management team in Customer Portfolio Management (CPM) & Customer Master Data (CMD) Management related assignments.
• Worldwide responsibilities and customers specifically in AMERICAS region.
• Ensure clean & quality data in the systems/database and Customer Master Data is maintained timely & accurately in the systems or processes.
• Documentation update and preparation of guidelines & processes.
• Support business processes & improvement projects as per assigned.
• This role needs proactively communicates and collaborates with internal customers/stakeholders to analyze business needs and functional requirements.

In your new role you will:

• Support daily Customer Master Data (CMD) & Customer Portfolio (CPM) operational tasks/requests in a timely manner with high service levels within the same time zone.
• Handle worldwide responsibility for Direct and Distributors End Customer data in our Customer Master Data systems & tools (e.g., SAP & CMD Hub).
• Perform Customer Master Data setup & maintenance, changes & updates in all Customer Master Data systems & tools.
• Clarify data inconsistencies reported by internal or external users across all regions worldwide.
• Conduct proactive consistency checks between CMD systems and resolve data inconsistencies with related departments.
• Deliver assigned tasks related to Customer Portfolio, especially on Channel Transfer requests.
• Maintain Direct Customer Master data in SAP-PIF with quality data and high accuracy, ensuring timely creation of new customers (e.g., Sold-To/Ship-To) within the same working day, especially in US time zone.
• Manage Indirect Customer Maintenance in SAP-CRM & Customer Aliasing Table.
• Maintain Golden Main Customers in CMD Hub with daily consolidated cases within the same working day.
• Prepare reports by collecting, analyzing, and summarizing data and trends.
• Support and recommend business process improvements to enhance customer satisfaction and efficiency.
• Assist in defining data scope and objectives, provide preliminary recommendations on data processing applications, and develop business process specifications.
• Prioritize open issues and provide regular feedback on progress and problem resolution.
• Act as backup across regions as needed.

• A degree in Business, Economics, Statistics/Mathematics, International Business or related fields.
• Minimum 5 years of experience in SAP SD/Order Management/Customer Master Data.
• Preferred experience in customer master data & customer portfolio management.
• Hands-on experience and strong knowledge in SAP SD/OM module.
• Effective communication and interpersonal skills across all levels.
• Fast learner, well-organized, and professional work behavior.
• Good judgment, sense of urgency, and attention to detail.
• Data-driven with a high mindset for data quality.
• Language proficiency: English, Mandarin; additional languages like Japanese, Korean, or German are a plus.
• Proficiency in MS Office tools, especially advanced/intermediate Excel skills.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions for power systems and IoT, Infineon enables solutions for green energy, clean mobility, and smart IoT. We drive innovation and customer success while caring for our people and empowering them to reach ambitious goals. Join us in making life easier, safer, and greener.
Are you in?
We are committed to diversity and inclusion, welcoming everyone for who they are. At Infineon, we offer a trust-based, open, respectful, and tolerant work environment, providing equal opportunities for all applicants and employees. Our recruitment decisions are based on experience and skills.
Please inform your recruiter if you need any accommodations to participate in the interview process.

Join to apply for the Senior Specialist Customer Management role at Infineon Technologies .

In your new role, you will:

1. Support global Customer master data management and customer portfolio management.
2. Manage Customer Master Data systems and tools (e.g., SAP) to ensure data consistency, quality, and accuracy.
3. Provide analytical support to drive business process improvements and enhance customer satisfaction.

You are best equipped if you have:

• Bachelor's degree in Business, Economics, Analytics, or a related field.
• Minimum 4 years of relevant experience.
• Experience in:
• Customer master data management
• Customer portfolio management
• Digitalization initiatives
• Technical skills in SAP ERP/CRM, SFDC, Tableau, and Microsoft Excel.
• Knowledge of customer data management best practices.
• Familiarity with digitalization impacts on business operations.

Infineon is committed to diversity and inclusion, offering a respectful and equal opportunity work environment. We value experience and skills in our hiring decisions.

Location: Kota Kinabalu, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 181078

Conduct analysis on business performance data to enhance competitiveness of activities and promotional planning for assigned customers.

1. Support management in overseeing day-to-day operating expenditures against budgets to ensure resource efficiency.
2. Provide insights to customers' business plans based on post-analysis, integrating Nielsen data, business intelligence, and POS information.
3. Report on key performance indicators related to sales and profitability targets by customer.
4. Analyze customer business performance data and recommend strategies to capitalize on business opportunities.
5. Research market, competitor, and customer data to support negotiation efforts.
6. Maintain connections with data providers to ensure timely data collection for analysis.
7. Evaluate promotional plans and assess their impact on customer and brand strategies.
8. Generate daily reports on inventory, pricing, promotional items, etc.
9. Analyze business processes and performance data to identify improvement opportunities.
10. Develop relationships with external stakeholders for data gathering.
11. Collaborate with cross-functional teams to ensure effective execution of plans.

1. Strong understanding of industry, market, competitors, and customers.
2. Advanced research and analytical skills.
3. Knowledge of supplier and customer relationship management, including supply chain, marketing, and branding.
4. Excellent coordination and organizational skills for data collection.
5. Proficiency in office tools like Excel, Word, PowerPoint.
6. Fluency in local language and English, both written and spoken.

Diploma or certificate in Sales, Marketing, or related fields.

For privacy and data handling inquiries, contact or visit Data Request Form .

Description:

Location: Malaysia KL

Platform: Customer Onboarding, Compliance and Credit Origination microservices
Server: Oracle, Maria DB
Language: Spring boot, Microservices, DevOps Systems
OS: Redhat Linux

Must Have:

1. Strong technical knowledge and/or platform knowledge in Open Systems
2. Strong technical knowledge in Spring boot, Microservices, DevOps Systems
3. Good business domain knowledge in Retail and Corporate Loans Origination systems; Business or Credit rules management is a plus
4. Good knowledge in financial services policies, procedures, products and industry practices preferred
5. Experience in implementing large-scale, highly available applications or other large project implementation
6. Experience in service-oriented technologies
7. Proven result-oriented person with a focus on delivery
8. Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)
9. Good understanding and experience in software development cycle (Waterfall/Agile best practices)
10. Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
11. Good problem solving, analytical, synthesis, system thinking and solutioning skills
12. Strong negotiation skills and vendor management skills

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

Date: 17 Apr 2025

Employment Type: Contract

Role Summary

In this role at CelcomDigi, you are responsible to develop and execute a comprehensive ‘Customer Management and Engagement’ (CME) program to build a close network of customers, with the objectives to (1) obtain their direct, honest and constructive feedback on their interactions with CelcomDigi, (2) obtain insights into any feedback they may have of competitors, both locally and globally, (3) test out new ideas/ products/ innovative solutions in order to gauge customer acceptance and (4) build a strong, emotionally attached loyal group of customers whom will be advocates for the organization and brand. You are to coordinate and run the entire program end-to-end, from setting the engagement calendar, determining the criteria of invitees, to setting objectives and agenda, to selecting venue and setup, all the way to consolidation of feedback/ results and sharing with relevant stakeholders for decision-making/ continuous improvements. This would involve extensive joint-working with other departments within CelcomDigi, as and when required, and to further complement the customer feedback obtained by the Customer Insights and Journey Audit teams, to present a holistic view an understanding of customer feedback.

Responsibilities

• Develop and execute a comprehensive ‘Customer Management and Engagement’ (CME) program to build a close network of customers.
• Build a wide-ranging and relevant event calendar under this program, including Focus Group Discussions (FGDs), Mystery Shopper programs, and Customer Week events.
• Work closely with other departments within Customer Experience Division and wider within CelcomDigi to identify and prioritize topics for the CME program.
• Plan, coordinate, manage and run events under the program, from conceptualization to on-site management.
• Establish and maintain a robust engagement frequency with selected customers.
• Collaborate with CX QA & Governance Dept to present a holistic view of customer feedback for decision-making and continuous improvements.
• Ensure seamless execution of the CME program with other departments.
• Align all QA & Governance initiatives with the quality and brand persona of CelcomDigi.

Requirements

• Experience interacting and managing customers of all levels in a large consumer business.
• Notable successes in customer experience (CX), prioritizing customer feedback and satisfaction.
• Strong program/event management skills, focused on achieving goals and objectives.
• Excellent stakeholder management with strong interpersonal and communication skills.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews, and/or assessments.

At CelcomDigi, your work has the power to shape the future. As Malaysia’s leading Telco-Tech company, we are driving the nation’s digital transformation with 5G and AI, impacting over 20 million customers.

Aligned with our employer value proposition “Grow with Purpose. Build with Trust.”, you will have the opportunity to innovate responsibly, creating products and services that advance society. Together, we are building Malaysia’s most trusted and responsible brand.

We look forward to advancing and inspiring Malaysia together with you #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, committed to promoting employment practices that are transparent, objective, and fair.

Customer Fund Management

Salary: Below or within RM3800

Important: Fresh graduate / from any industry (even if candidate doesn’t come with accounting / finance experience but has intermediate excel skill (well formulation data eg pivot, vlookup etc))

Responsibilities:

1. Recording of bank account balance and uploading acquirer settlement files to internal system.
2. Handling customer case at 1st level and follow up with the case status to ensure on time closure.
3. Responsible for the interactive operation of chargeback information and funds between Ant Group and Card Schemes or merchants.
4. Identifying chargeback risks, discovering and solving problems in time to ensure customer service experience.
5. Understanding fund reconciliation, and being able to accurately and promptly complete related fund operation tasks as required.
6. Basic understanding of accounting and financial statements reconciliation.
7. Familiar with the rules of bank and channel settlements, possessing the ability to analyze and handle exceptions in clear settlement.
8. Proactively establish standard operating procedures, document operational manuals, and have insights into process optimization.

Requirements:

1. Someone who could converse in Mandarin / any Chinese dialect (business reason).
2. Fresh graduate can be considered but someone with intermediate excel skill.
3. Someone who can be from any industry (even if candidate don’t come with accounting / finance experience but has intermediate excel skill, can be considered – well formulation data eg pivot, vlookup etc).