27 Banking & Finance jobs in Malaysia

Job Description - VP, Digital, Lifestyle and Deposits (220002IU)

VP, Digital, Lifestyle and Deposits - (220002IU)

This role is part of the Digital, Lifestyle & Deposits team. The successful candidate will be responsible for leading and driving the growth and penetration of our cards, digital banking, and deposits solutions to make OCBC the preferred bank of choice for everyday banking. The individual should have a good understanding of consumer marketing, including marketing of digital products and services. They will utilize consumer insights to develop and implement integrated marketing campaigns and programs to achieve set targets.

Key Responsibilities

• Lead and direct the execution of marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share, and profit objectives in line with the overall commercial priorities.
• Conceptualize and implement cohesive multi-channel marketing strategies and tactics, including advertising/promotions, distribution channel management, and tactical plan development; ensuring alignment of communications and messaging across all channels throughout the prospect and customer lifecycle.
• Stay updated with consumer trends & marketing best practices; maintain a deep understanding of the demographics, psychologies, and behavioral drivers of OCBC brand’s customers through collaboration with Group Customer Analytics & Decisioning (GCAD) and Market Research teams.
• Drive new-to-bank customer acquisition through first product onboarding of deposit accounts, increasing customer conversions and generating qualified digital leads.
• Increase downloads, usage, and awareness of the OCBC Mobile Banking app and other OCBC Digital products and services.
• Identify target segments and opportunities within the OCBC customer base to enhance migration to digital services.
• Assess effectiveness and impact of current marketing initiatives through tracking and analysis, and optimize strategies accordingly.
• Manage the development of marketing and sales collateral/promotional materials to establish clear product messaging and promote new campaign initiatives.
• Build advocacy and raise awareness among OCBC employees through internal marketing channels.
• Partner with creative & media agencies to develop creative briefs and guide creative direction, ensuring prompt end-to-end execution of all advertising and public-facing communications, including print, digital, and video assets.
• Ensure full compliance with procurement processes, campaign fulfillment requirements, expense controls, and adherence to brand, regulatory, and statutory guidelines on advertisements and promotional materials.

Qualifications

• Minimum 10 years of relevant marketing experience.
• Strong knowledge of marketing & branding, with excellent communication and interpersonal skills.
• Customer-centric marketer with a passionate brand mindset.
• Robust analytical and customer insight skills, proficient with digital tools and traditional channels across all platforms.
• Proficient in marketing research and statistical analysis, capable of interpreting and translating customer behaviors into strategic activities.
• Ability to work independently, resourceful, innovative, and a team player. Self-motivated with high drive, initiative, and commitment.
• Experience working collaboratively with cross-functional partners to optimize omni-channel campaigns.
• Willingness to take on additional roles and responsibilities as required.

A client is an Independent Financial Advisory firm with offices in Malaysia and London, specialising in working with international expatriates. The firm offers a comprehensive range of services, including wealth management, pension planning, private banking, and portfolio review. They prioritise understanding clients as individuals and creating tailored financial plans to help them achieve their life goals.

Position Overview:

The client is seeking a Senior Wealth Manager to join their expanding global team. In this role, the Senior Wealth Manager will be responsible for cultivating and managing relationships with high-net-worth clients, devising personalised financial plans, and guiding clients toward financial success.

Key Responsibilities:

1. Client Relationship Management: Build and maintain strong relationships with affluent clients, understanding their financial goals, risk tolerance, and investment preferences.
2. Financial Planning: Develop comprehensive financial plans tailored to each client's needs, encompassing retirement planning, tax optimisation, estate planning, and more.
3. Investment Strategy: Create and implement personalised investment strategies utilizing a wide range of financial products and services offered by the firm.
4. Portfolio Management: Monitor and manage client portfolios to ensure they align with financial objectives.
5. Market Analysis: Stay updated with global financial markets, economic trends, and investment opportunities to provide informed advice.
6. Client Education: Educate clients on various financial products, market trends, and investment strategies to empower them to make informed decisions.
7. Compliance: Ensure that all advisory activities comply with regulatory standards and company policies.
8. Collaboration: Work closely with internal teams, including research, compliance, and operations, to deliver comprehensive wealth management solutions.

Qualifications:

1. Education: Bachelor's degree in Finance, Economics, Business Administration, or a related field; a Master's degree or professional certifications (e.g., DipFa, CFA, CFP) is also required.
2. Experience: Minimum of 5-7 years of international experience in wealth management and financial advisory, with an international transferable client portfolio and assets under management (AUM).

Skills:

1. Strong analytical and quantitative skills.
2. Excellent communication and interpersonal skills.
3. Proven ability to build and maintain relationships with affluent clients.
4. Proficiency in using financial planning and portfolio management tools.
5. Ability to work independently and as part of a team.
6. In-depth understanding of financial markets, investment products, and regulatory requirements in international markets.
7. Fluency in English is required.

Application Process:

Interested candidates are invited to apply with their resume and a cover letter detailing their qualifications and experience.

Implement margin analysis and reporting across Sales and Aftersales Divisions, ensuring alignment with Jardine International Motors reporting standards, and prepare margin input for gap review meetings.

Identify profitability gaps at branch and group levels, recommending and implementing necessary remediation measures to align with margin and volume goals.

Oversee cost monitoring, reporting, and budget consolidation in the Sales and Aftersales Divisions, collaborating with Functional Stakeholders to optimize costs and support cost-saving projects.

Work with Corporate Real Estate on Capex planning, tracking, and analysis, ensuring compliance with Capex policy, and conducting strategic real estate analysis for buy/lease or expand/shut-down decisions.

Assist in budget and forecast processes for the Sales and Aftersales Divisions, managing Profit & Loss and working closely with Functional Stakeholders to set targets, clarify budgets, and provide strategic support.

Coordinate with Group Finance Operations to ensure accurate financial reporting and participate in corporate exercises such as annual reports and shareholder activities, providing ad hoc support as needed.

Background in financial analysis, planning, or reporting, with strong stakeholder engagement and influence.

Technical skills in analysis methods, visualization tools, and technology, with at least 3 years of progressive finance experience.

Proficient in written and verbal English, with the ability to leverage technology platforms for business insights.

Preferred qualifications: experience in business programming languages or reporting system certifications.

Creative and commercially aware, with strong relationship-building skills across all levels.

Job Description - Product Manager, Treasury (240001OD)

Responsibilities:

1. Responsible for managing and carrying out activities of OCBC Wealth Management – Treasury products/solutions for consumers.
2. Work closely with Global Markets and oversee the innovation and improvement of Treasury products to suit customer’s needs.
3. Launch new digital initiatives and enhancements in an Agile environment.
4. Accountable for product/service decision in a fast-paced environment.
5. Responsible for business results of related Treasury product initiatives and end-to-end Treasury product life cycle management.
6. Collaborate with stakeholders to ensure seamless implementation of product or service launch.
7. Stay informed about regulatory changes and assess their impact on the product suite, making necessary adjustments.

Qualifications:

1. Candidate is required to have strong domain knowledge in Treasury products as well as experience in the retail market, coupled with strong engagement and collaboration skills with stakeholders and partners.
2. At least 5 years in product management related to investments.
3. Knowledge and experience in retail wealth management products.
4. Solid experience in building strategic roadmaps and possess strong business acumen.
5. Experience in project management, developing user requirements, user acceptance testing, and business analysis.
6. Able to work independently with limited supervision, with the ability to develop fact-based decision making/recommendations in complex and ambiguous situations.

The Line(s) of Business Underwriting Manager I leads, drives, and is accountable for the underwriting strategy and performance of specific lines of business across all markets within their designated domain, typically a medium to large country or market segment, ensuring alignment with overall business objectives.

1. Develops and oversees the execution of underwriting strategies for specific lines of business to achieve portfolio performance goals.
2. Identifies opportunities and risks, using data and insights to inform decisions and implement necessary changes.
3. Leverages knowledge of market trends and distribution dynamics, working with local teams to meet customer needs.
4. Serves as a referral point for underwriting decisions requiring empowerment.
5. Collaborates with internal stakeholders to meet business objectives and ensures consistency and adherence to underwriting standards within local teams.
6. Improves underwriting processes and efficiency, and nurtures talent to ensure organizational sustainability and future readiness.

• Demonstrates commitment to corporate values.
• Participates actively in the performance management cycle.
• Acts to improve personal and team performance.
• Supports and collaborates with co-workers.
• Engages in personal development activities.

• Market/Economic Environment - Proficiency Level 2
• Exposure/Accumulations - Proficiency Level 2
• Underwriting Strategy - Proficiency Level 2
• Risk Insights - Proficiency Level 2
• Customer Centricity - Proficiency Level 3

• Analytical Thinking - Proficiency Level 2
• Business Acumen - Proficiency Level 2
• Decision Making - Proficiency Level 3
• Insurance Legal & Regulatory Environment - Proficiency Level 2
• Negotiation - Proficiency Level 2
• Operating Globally - Proficiency Level 2
• Organizational Agility - Proficiency Level 2
• Problem Solving - Proficiency Level 3
• Relationship Management - Proficiency Level 3
• Stakeholder Management - Proficiency Level 3
• Strategic Thinking - Proficiency Level 3

You are the heart & soul of Zurich!

At Zurich, we encourage thinking outside the box and challenging the status quo. We focus on positive outcomes and ask, "What can go right?"

We value our employees' experience and knowledge, offering diverse opportunities across business areas to support your career growth within Zurich.

Let’s grow together!

Posting Date: 2 Jan 2025

Location: Kuala Lumpur, Wilayah Persekutuan, 59200

Company: UOB Innovation Hub 2 Sdn. Bhd.

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Cash Management Operations Centre (CMOC) is part of UOB’s Global Technology & Operations organization. CMOC handles a full range of Cash Management products and services for the bank’s Wholesale Corporate and Retail Customers across diverse industries and business segments. The role of Head of Cash Management Operations Centre at IH2 provides management oversight and manages the team in IH2 which serves as an extension to the CMOC team in Singapore. The key products and services include Inward and Outward Remittance, Inward and Outward Singapore Dollars MEPS Plus Payments, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance, and SWIFT Operations. For SWIFT Operations, SWIFT Message routing is one of the key activities. Our Remittance processing supports both Wholesale and Retail customer segments. Overall, the team functions as an important conduit to support both UOB wholesale and retail customers using our Cash Management services and products.

• To lead the team in IH2 supporting Remittance, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance, and SWIFT Operations.
• Plan, Review and Execute the business directions, goals and strategies for the teams.
• Supervise the team’s daily operations and meet all set Goals.
• Ensure products and services are delivered with accuracy and timeliness and in accordance to SOPs/KPIs set by management.
• Ensure that efficient and quality service is rendered to customers as per the Service Level Agreement. To implement the “Do it right the first time” and “Zero defect” principles driving processing excellence.
• To build a High Performance and motivated team.
• Ensure that escalations are raised to the appropriate management levels on a timely basis, where required.
• Ensure that the Bank’s policies, guidelines, controls and compliance requirements are up-to-date and strictly adhered to.
• Ensure strict adherence to all applicable Laws and Regulations.
• Ensure that the staff in the team exercise vigilance when processing, overriding, authorizing and approving transactions.
• Ensure that all Standard Operating Procedures and Delegation Memos are reviewed and updated when required and at the minimum on an annual basis.
• Maintain a high standard of operations control and compliance to protect the Bank’s and Customer’s interests.
• To build a dynamic and proactive strategy in Risks and Controls at the Division level to ensure robust controls and to be ahead of trends and challenges in this area so as to achieve Controls Excellence for the division.
• Ensure that any areas of non-compliance or improvements highlighted by the Auditors, Compliance, Risks Management and Regulators are followed up promptly and resolved quickly and all staff are briefed accordingly to prevent recurrence.
• Investigate any discrepancies, exceptions and non-compliance, and raise to the CMOC Risks & Control Lead and CMOC Head promptly of any unusual or exceptional activities.
• Manage the Key Risk Indicators at the division level.
• Ensure clean desk policy is strictly adhered to comply with Banking Secrecy Act and PDPA.
• To be the lead catalyst to champion Process Improvements at the team level to deliver strong results and drive positive outcomes.
• To Identify and pursue Process Improvements through “Elimination, Simplification and Automation, STP (Straight Thru Processing), digitalisation to deliver results and to have productivity and efficiency realized.
• Represent the teams / Division in meetings with Management, Business Partners and Auditors, as appropriate.
• Ensure that customers’ operational problems, complaints and queries are resolved promptly and satisfactorily and to ensure that risks of recurrences are eliminated.
• Have good service recovery skills especially when dealing with complaint cases.
• Ensure that the Bank’s human resource policies are adhered to.
• Analyse staff capabilities to identify skills gap and arrange for coaching/training and provide guidance to staff in their job performance on a regular basis, when required as part of ongoing staff development and improvement plans as part of career development.
• Track key performance indicators and monitor staff performance against the key performance indicators.

• A degree holder in a relevant discipline.
• At least 15 years’ experience in wholesale banking operations experience with a good broad-based knowledge and understanding of wholesale banking products, processes and the related risks and controls.
• Strong leadership, people management and interpersonal skills.
• Able to motivate teams, work under pressure to achieve stretched goals.
• Able to work effectively with all levels of staff and stakeholders.
• Committed, Dependable and demonstrate high integrity.
• Strong Risks and Controls experience and the ability to manage risks well in a large operations setting running high value payments (such as Remittance and RTGS Payments), customer onboarding (such as account opening and maintenance, eServices). Experience in controls, managing / interfacing audits and in operational risk management would be an advantage.
• Knowledge of MAS and other Regulatory requirements and international practices/guidelines such as Sanctions, FATCA/CRS would be an advantage.
• Technology savvy and possess good understanding of information security, end-to-end processes, workflows design/ management and system functionalities.
• Good working knowledge in using Microsoft suite of products such as Powerpoint, Excel.
• A self-starter that exercise initiative with a strong drive to achieve quality work, meticulous.
• Possess a positive, continuous improvement mindset and able to think-out-of-the-box.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.