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Manager - Tax (PwC Acceleration Center Kuala Lumpur)
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PwC Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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PwC Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Job Description & Summary
A career in our Tax Acceleration Center is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support for client engagements. To really stand out and make us fit for the future in a constantly changing world, every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional, our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Line of Service
Tax
Industry/Sector
Not Applicable
Specialism
General Tax Consulting
Management Level
Manager
Job Description & Summary
A career in our Tax Acceleration Center is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support for client engagements. To really stand out and make us fit for the future in a constantly changing world, every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional, our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As part of the PwC Private Generalist team you are expected to lead the way as tax advisors dedicated to innovation, providing clients with the right skills and technology to problem solve and provide sustained outcomes.
As a Manager you are responsible for analyzing complex problems, mentoring others, and maintaining rigorous standards. You are expected to focus on building client relationships and developing a deeper understanding of the business context, while navigating increasingly complex situations and growing your personal brand.
Responsibilities
- Leading the way as tax advisors with innovative solutions
- Utilizing advanced skills and technology to solve problems
- Providing sustained outcomes for clients
- Analyzing intricate issues and mentoring team members
- Maintaining excellence in deliverables
- Building and nurturing client relationships
- Developing a thorough understanding of business contexts
- Navigating complex situations to enhance personal brand
- Demonstrating thorough knowledge in day-to-day compliance and consulting for various entities
- Applying technical skills with ASC740
- Participating in client discussions and meetings
- Managing engagements by preparing concise, accurate documents
- Creating a positive environment by monitoring workloads of the team
- Providing candid, meaningful feedback in a timely manner
- Minimum Years of Experience: 5 year(s)
- Bachelor's Degree in Accounting or
- Completed professional papers such as Chartered Accountant or equivalent (such as ICAEW / ACCA / MICPA-CAANZ/ CPA Australia/CPA US).
- In Tax, promotion to Manager requires the holding of an active primary credential of either (1) US CPA or foreign equivalent or (2) US Enrolled Agent in good standing with an appropriate regulatory body or (3) a Firm approved Secondary Credential
- Interest to pursue professional papers for future progression
- Oral and written proficiency in English required
- Strong leadership, teamwork and client servicing skills
- Strong communication skills in both oral and written English
Please attach the following documents along with your CV when you submit an online application:
- Academic Certificates and Transcripts, from SPM onwards (or equivalent)
- A copy of your NRIC or passport
- Recent passport size photo
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Accounting Practices, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Corporate Tax Planning, Creativity, Drafting Tax Documents, Embracing Change, Emotional Regulation, Empathy, Financial Audit, Financial Review, Financial Statement Analysis, Inclusion, Intellectual Curiosity, Learning Agility, Monitoring and Analyzing Financial Trends, Optimism, Preparing Tax Documents, Professional Courage, Project Management, Regulatory Compliance Consulting {+ 14 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Accounting/Auditing and Finance
- Industries Professional Services
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#J-18808-LjbffrAssistant Technical Services Manager (M/W)
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Join us to apply for the Assistant Technical Services Manager (M/W) role at Club Med .
Profile- Organised, able to prioritise tasks efficiently and reduce response times.
- Helpful and irreproachable, always finding the right solution for guests.
- Meticulous with a keen eye for detail.
- Assist the technical manager in optimising the operation of the resort's facilities, equipment, and infrastructure (serving 600 to 1,500 clients).
- Ensure preventive and curative maintenance operations, proposing technical improvements or solutions.
- Participate in planning and managing teams and subcontractors (around 20 people).
- Prevent operational incidents and monitor technology.
- Apply and uphold Club Med health and safety rules, as well as maintenance of the resort's assets.
Joining as a G.O. Assistant Technical Services Manager offers access to Club Med's infrastructure and activities. If you're talented, you might even get a chance to perform on stage!
What are you waiting for? Pack your bags!
All our positions are open to people with disabilities.
Additional Information- Seniority level: Not Applicable
- Employment type: Temporary
- Job function: Engineering and Information Technology
- Industries: Hospitality
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Get notified about new Assistant Manager Technical Services jobs in Ipoh, Perak, Malaysia .
#J-18808-LjbffrDesktop Systems Specialist 3
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The Asset Lifecycle Administrator is responsible for managing the lifecycle of End user computer assets within the organization, from acquisition to disposal. This role ensures that assets are tracked, maintained, and utilized efficiently, and that asset management processes align with organizational policies and ITIL best practices.
Key Roles and ResponsibilitiesAsset Management
- Maintain an accurate inventory of all IT End user computer assets.
- Track asset movements, updates, and changes in the Configuration Management Database (ServiceNow HAMPRO).
- Ensure compliance with asset management policies and procedures.
Lifecycle Management
- Oversee the entire lifecycle of end user computer assets, from procurement to retirement.
- Coordinate with procurement and finance teams to manage asset acquisition and disposal.
- Develop and implement asset lifecycle management strategies to optimize asset utilization and reduce costs.
Compliance and Reporting
- Generate regular reports on asset status, utilization, and compliance.
- Conduct periodic audits to verify asset accuracy and integrity.
Process Improvement
- Identify opportunities for process improvements in asset and lifecycle management.
- Implement best practices and continuous improvement initiatives.
Collaboration
- Work closely with IT, procurement, finance, and other relevant teams to ensure seamless asset management processes.
- Provide training and support to staff on asset management policies and procedures.
Experience:
- Proven experience in IT asset management, lifecycle management, or a related role.
- Familiarity with ITIL framework and best practices.
Technical Skills:
- Proficiency in asset management software and tools.
- Strong understanding of IT hardware, software, and licensing.
- Experience with Configuration Management Database (CMDB) systems.
Analytical Skills:
- Strong analytical and problem-solving skills.
- Ability to analyze data and generate meaningful reports.
Communication Skills:
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with cross-functional teams.
Organizational Skills:
- Strong organizational and time management skills.
- Attention to detail and accuracy.
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Proven experience in IT end user support and involved in greenfield projects.
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
#J-18808-LjbffrSenior Engineer - Cost Control
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Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.
We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status, or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.
The world is re-thinking its energy supply and energy security needs, planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.
This is an exciting time to join us on this journey.
Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?
Senior Engineer - Cost Control
KEY RESPONSIBILITIES:
- Provide assigned project cost budgets, including material, manpower, equipment/material costs, subcontracts, third-party services, and financial costs, etc.
- Coordinate with project engineers to clarify any queries or discrepancies. Assist in identifying and mitigating project risks.
- Prepare periodic cost reports detailing the status of incurred costs and budgeted vs. actual variations in consultation with the supervisor/Project Manager.
- Monitor costs, generate variance reports as required, and forward them to the Supervisor/Project Manager for review.
- Forecast various line items of the cost report in consultation with project team members.
- Assess potential variations/claims from subcontractors and vendors.
- Assist Project Engineers in preparing additional cost analyses as needed.
- Participate in project review meetings, if required, and provide cost-related data as necessary.
- Interface with project engineers and Accounts, providing clarifications and assistance as needed.
- Propose suggestions for process improvement and update cost control practices for better efficiency.
- Develop a historical cost database for projects to aid future reference.
- Provide training and guidance to new or junior Cost Control personnel.
ESSENTIAL QUALIFICATIONS AND SKILLS:
- Bachelor's degree in engineering.
- Minimum of 10 years of professional experience, with at least 3 years in the cost control function of EPC projects.
- Hands-on site experience in managing project activities.
- Proficiency in reading and interpreting BOQs.
- Strong knowledge of estimation techniques and cost analysis.
- Experience in dealing with subcontractors and managing subcontractor relationships.
- Ability to handle and manage site instructions effectively.
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Additional Information#J-18808-Ljbffr
Senior Customer Success Manager
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At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
If you’re passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing all our customers.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful! This role will manage commercial and enterprise customers in ASEAN region.
What will you do?
- Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally by providing ongoing tailored Customer engagement, including but not limited to customer meetings, health checks, QBRs, and Roadmap reviews.
- Assist with customer lifecycle management in a one-to-many and digital touch model: expeditiously addressing customer questions and concerns to increase adoption and improve the customer’s experience with SentinelOne.
- Promote product adoption with key Customer stakeholders.
- Represent and advocate customer needs/issues cross-departmentally
- Shepherd escalated at-risk customers toward resolution
- Identify and help shepherd opportunities for growth and upsell
- Ensure customer engagement and current status are logged within the Customer Success platform for appropriate visibility and tracking.
What skills and knowledge should you bring?
- Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
- Prior experience in a Customer Success Manager role handling Enterprise accounts
- Adept at managing Customer expectations that result in high Customer satisfaction.
- Proven technical skills. Ability to understand Customers' challenges and advise them on best practices.
- Impeccable written and verbal communication skills.
- Experience in communicating with Customers from diverse cultures.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
What will separate you from other candidates?
- Experience with SalesForce.
- Previous Security industry experience or demonstrated understanding of cyber security and terminology.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
#J-18808-LjbffrAUDIT SEMI-SENIOR - T.H. YEW & CO. PLT (IPOH)
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Salary: Competitive (commensurate with experience)
To assist in the planning, execution, and completion of statutory audits and assurance assignments, ensuring compliance with auditing standards, financial reporting standards, and client expectations. The semi-senior acts as a bridge between junior staff and audit seniors/managers.
Responsibilities:
Lead and perform fieldwork for audit assignments in accordance with auditing standards
Assist in audit planning, prepare audited financial statements and reports
Assist in computing tax provisions and deferred tax
Liaise with client personnel to obtain audit evidence and resolve queries
Communicate audit issues and findings to the senior/manager
Ensure assignments are completed on time
Requirements:
ACCA / MICPA / AICPA (part-time/ full-time) or Bachelor's in Accounting / Finance or equivalent
Minimum of 3 years audit experience for semi-senior role
Good understanding of accounting and auditing standards
Ability to work under pressure and meet deadlines
Strong analytical and effective communication skills
A proactive and team-oriented attitude
Medical coverage (Terms & Conditions apply)
Travel claims / Meal allowances (Terms & Conditions apply)
Sponsorship for professional exam fees (Terms & Conditions apply)
Sponsorship for Professional Development Training
Incentive Company Trips
Annual Salary Increments and Bonus
Who should apply:
We welcome:
Professionals with 3+ years of audit experience
Part-qualified / qualified ACCA, MICPA, AICPA, or Bachelor's in Accounting / Finance
Retired accountants or auditors seeking flexible, part-time roles
Candidate who needs flexible working hours (e.g., parents, part-time students)
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:
- What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Audit Associate? How many years' experience do you have as an Audit Semi Senior? How many years of auditing experience do you have? How would you rate your English language skills? Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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#J-18808-LjbffrSenior Content Analyst, ESG
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Position Overview
We are hiring a Senior Content Analyst to join our team in Kuching!
The Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information within Content Operations & Managed Services. This information is meaningful for understanding the long-term performance and risk profile of major corporations.
A Senior Content Analyst researches documents related to the company and collects Environmental and Social data from sourced documents. They handle queries pertaining to the team and provide professional advice on content knowledge related to quality concepts and techniques to drive improvements within the content collection team and quality & service groups. Their responsibilities also include delivering all tasks as planned for the ESG team.
Essential Day-to-Day Responsibilities:
- Manage database administration and sourcing of exchange and contributed data.
- Stay updated with the latest collection policies, procedures, and market developments affecting data collection.
- Assist in projects with an emphasis on data content.
- Review the work of analysts/data providers.
- Ensure data quality, accuracy, timeliness, and completeness.
- Resolve client queries promptly, maintaining high standards of response quality and customer satisfaction.
- Coach analysts on data collection policies and procedures.
- Continuously improve quality and reduce service requests from clients, meeting service targets.
- Suggest improvements for collection tools and internal processes, including permanent fixes and ongoing preventative actions.
- Carry out special projects related to the ESG dataset as per strategic plans.
- Collaborate across teams and with data providers to deliver quality data to clients.
- Foster a learning and positive work environment.
- Use language skills effectively to source ESG information.
- Apply technical and financial knowledge to enhance current data offerings.
- Seek efficiencies to achieve automation.
- Interact directly with internal and external clients.
Education:
- Holds a college/university degree.
Language Skills:
- Excellent reading, writing, and spoken English and Mandarin skills, supporting the customer base.
Required Skills and Experience:
- Strong communication, collaboration, and analytical skills.
- Attention to detail.
- Research skills using company websites and filings to identify relevant data.
- Accountability and responsibility for assigned tasks.
- Knowledge of SQL/Eikon Product and resolving client queries is an advantage.
- Understanding of quality principles and concepts.
- Ability to meet deadlines while remaining flexible to changing requirements.
- Excellent time management skills.
- Logical, investigative approach to problem solving and data analysis.
- Ability to handle stress and multitask effectively.
- Timely delivery of work.
- Focus on issue resolution.
Desired Skills:
- Ability to collaborate with others.
- Adaptability to changing needs.
- Ability to work with diverse personalities and groups.
- Interest in sustainable development.
This role features a blended work model: 3 days in the office and 2 days remote.
#J-18808-LjbffrAccounts Executive (Disbursement Accounts, 1-Year Contract Convertible)
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Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Job titleAccounts Executive (Disbursement Accounts , 1-Year Contract Convertible ) - Wilhelmsen Port Services, Kuala Lumpur
The positionWe are looking for an Accounts Executive (Disbursement Accounts, 1-Year Contract Convertible) who will join our Port Services division, to ensure efficient and accurate creation of Final Disbursement Account (FDA). Opportunity for conversion to a permanent position upon demonstration of consistent good performance.
About the locationThe position will be located at KL Sentral, which is in the heart of city and easy to get to by public transportation.
You will be reporting to Team Leader and working with colleagues from KL and other global regions.
Main responsibilities:Accounts Payable (AP)
- Process & post vendor invoices align with local fiscal rules and due diligence SOP.
- Ensure all posted vouchers are matched with service order lines and invoices are uploaded in the system timely.
- Responsible for maintaining high accuracy of data inputs.
Accounts Receivables (DA)
- Prepare and submit Disbursement Accounts (DA) within set guidelines and KPIs.
- Adhere to DA instructions and local fiscal rules.
- Timely and accurate submission of DA to customers and/or their portals.
Customer Service
- Respond promptly and professionally to team mailbox's queries daily.
- Assist customers and port staff with DA-related issues.
- Support other internal partners when needed.
Reporting and Continuous Improvements
- Monitor and follow up on vendor invoices with weekly DA ageing reports.
- Analyse and present monthly portfolio results to identify process gaps and or best practices.
- Propose and initiate continuous improvement at team or departmental level based on data analysis and collaborate with stakeholders to address the gap.
Others ad-hoc tasks
- Perform tasks assigned by Manager or Team Lead.
- Participate in departmental and organizational transformational projects.
- Handle account reconciliations and project accounts.
- Provide backup support to fellow team members and cross-team.
Accountabilities
The position holder will be measured against:
- Work process and productivity efficiencies.
- Data input accuracy and Disbursement Accounts' quality.
- Timeliness in dispatching DA based on KPI matrix.
- Resourcefulness and creativeness in resolution of DA related issues.
- Meet monthly and annual KPI targets.
- Exhibition of mindset and behaviours aligning with Wilhelmsen values and Port Services DNA.
- Adhere to Wilhelmsen’s quality standards and procedures.
- Other additional achievements.
Qualifications
- Tertiary education - diploma or degree in any fields.
- 2 years' experience in a high-volume SSC/BPO environment is preferred butfresh graduates are welcomed to apply.
- Fluent in English (verbal and written) to liaise with global counterparts.
- Proficient in MS Office 365 applications (SharePoint, Outlook, Teams, Excel, PowerPoint, etc).
- Prior experience in large enterprise systems would be preferred (Salesforce, IFS, SAP Oracle, etc.).
Additional preferences
- Strong sense of responsibility, drive and initiative.
- Positive, customer-centric mindset and willingness to go the extra mile.
- Previous experience in maritime industry and Disbursement Accounts are advantageous but not necessary.
- Ability to build good relationships with key stakeholders (including managerial level).
- Proven ability to promptly learn and adapt to new software/accounting systems.
- Ability to work under pressure and independently with minimal supervision.
- Strong organizational, coordination and multitasking skills.
- Attentive to detail and deadlines.
- Curious nature and ability to challenge status quo.
- Sharp judgement, analytical and a creative problem solver.
- Additional Asian languages are nice to have but not necessary.
- Team player.
What we offer
- Strategic work location at KL Sentral with convenience travelling by LRT Kelana Jaya Line, MRT, KTM, Monorail as well as public buses.
- Hybrid working arrangement (3 days in office, 2 days remotely)
- Medical benefits and flexi allowance.
- International work environment and culture – opportunity to work with multi-levels people across the world.
- Great learning and development opportunities.
How to apply
Sounds interesting?
You can apply online today through our career portal by creating a ‘Candidate Home’ account. Do upload your latest resume and a cover letter mentioning your expected salary and notice period .
Application deadline: 31st July 2025
NOTE: Only shortlisted candidates will be contacted.
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#WPS #J-18808-LjbffrAccounting & Tax Manager
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Our client is aMalaysia's leading shopper marketing and merchandising agency.
Job Responsibilities:
- 1) Accounting
Overall control of the company's accounting function.
Ensure compliance with the relevant accounting standard.
Maintains accounting controls by implementing policies and procedures across the group. - 2) Tax
Overall responsible for company's tax function covering direct, indirect and withholding taxes.
Ensure adequate provision of income tax and deferred taxation.
Ensure tax filings are completed and filed in compliance to Inland Revenue requirements.
Advise senior management on ways to improve tax efficiency and planning. - 3) Financial Accounts
Prepare monthly consolidated accounts in accordance to the relevant accounting standard.
Coordinate and ensure timely completion of annual report.
Ensuring that the regulatory requirements of all statutory bodies are met regarding all the
company's financial affairs
Ensure timely and accuracy of subsidiaries and associate financial reports.
Maintain the full set of account for listed holding company. - 4) Listed Entity Requirements
Works closely with the company's listing sponsors, auditors and tax agent to ensure all listing requirements are adhered to such as annual report, sustainability reporting, SGX filings.
Ensure timely report for half and full year announcement. - 5) Process improvement
Review processes to improve efficiency and effectiveness of controls.
Train finance team members on updated accounting and tax issues to upskill team.
Utilize excel skills to improve efficiency of business modelling.
Job Requirements:
- Degree in business/commerce with accounting major.
- Chartered Accountant of a recognized accountancy professional body or holder of an equivalent qualification.
- Assistant Manager or Senior Associate in big 5 accounting firm.
- Similar role in publicly listed company.
- Good command of written and spoken English and Bahasa Malaysia.
- Familiar with major accounting software such as SAP, JD Edwards, Microsoft Dynamics.
L2 Risk Application Support Engineer (SAS/Control M), GIPS
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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliverinnovative financial technology solutions that enable business growth and technology transformation.
About the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities- Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
- Supporting during business hours and 24x7 on-call support
- Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
- Be proactive to identify any potential risk in production environment and flag that to development team or users
- 5-7 years of hands on application support experience in the banking industry
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem-solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Experienced or willing to work on 24x7 on-call support roaster
- Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
- Knowledge in Risk domain primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
- Good understanding of ITIL 4 methodology
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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