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Senior Technical Project Manager - Shah Alam
Posted today
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Location - Shah Alam, Selangor
Level - Professional
Function - Product R&D
Working Pattern - Hybrid (three days per week in office)
Benefits - Benefits at Ideagen
Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out!
As Senior Technical Project Manager, you will play a key role in ensuring product delivery to our customers and business. You will be the focal point, ensuring effective co-ordinational and alignment across all stakeholders involved in the delivery of software products, including Senior Management, Product, UX, Engineering, Cloud Operations, and more. Working in a fast-paced and agile environment, you will be responsible for the iterative delivery of value, with continuous feedback from customers and our business partners. This role offers strong personal and professional growth opportunities to the right person, and the ability to deliver software that has a meaningful impact on the world.
Responsibilities:Accountable for product delivery and ensuring continuous value flow to both customers and the business.
Leads rolling roadmap planning, estimation, resource planning, budgeting, and change management using a lean delivery model.
Facilitates agile ceremonies such as stand-ups, walk-the-wall sessions, and project updates to ensure work is visible, coordinated, and progressing.
Coordinates cross-functional team activities, proactively manages dependencies, and ensures priorities are clear and visible at all times.
Monitors work-in-progress (WIP), removes internal roadblocks, and eliminates external blockers to maintain smooth delivery flow.
Tracks and reports progress through burndowns and project health metrics, communicating status, issues, and actions clearly to stakeholders.
Keeps senior leadership informed on timelines, risks, scope, and budget, escalating when necessary to protect delivery outcomes.
Drives continuous improvement, facilitates retrospectives, supports team ways of working, and mentors junior team members.
Bachelor's degree in Computer Science, Business, or related field, or equivalent relevant work experience.
Over 10 years of experience in product delivery, with 8+ years in Technical Project Management across global teams and projects.
Proven expertise in applying Lean and Agile methodologies to software product and SaaS delivery initiatives.
Holds a Project Management certification or equivalent hands-on experience.
Skilled in managing onshore-offshore project models and working with cross-functional, globally distributed teams.
Strong communication and presentation abilities, with a track record of effective stakeholder engagement.
Proficient in tools such as JIRA, Confluence, Aha!, and other product/project management platforms.
Actively mentors and supports junior team members, fostering growth and best practices.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-SA1 #LI-FullTime
TechAccelerate Graduate Programme - Software Engineer | Test Engineer | DevOps Engineer - Shah Alam
Posted 8 days ago
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Location - Shah Alam, Selangor
Function - Content
Department - Product R&D
Working Pattern - Hybrid
Benefits – Benefits and Rewards
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.
Are you a passionate, curious, and driven graduate ready to launch your tech career? Join us as a TechAccelerate Associate in Malaysia and be part of an exciting graduate programme. At Ideagen, we empower early-career professionals through hands-on experience, structured learning, and collaborative projects that drive real impact.
Responsibilities:- Design, develop, and maintain enterprise-level applications
- Execute and automate test cases to ensure high software quality
- Support CI/CD pipeline implementation and automation processes
- Collaborate with product and engineering teams across the software development lifecycle
- Troubleshoot and resolve technical issues related to deployment and infrastructure
- Fresh graduate in Computer Science, Software Engineering, or any related discipline.
Knowledge of programming languages such as .NET, JavaScript, Python, or Bash
Familiarity with version control tools (e.g., Git)
Understanding of databases (MS SQL, PostgreSQL)
Exposure to testing tools (e.g., Selenium) or automation practices
Basic understanding of cloud platforms and CI/CD pipelines
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
Please note: We are expecting to onboard successful candidates on 1st October 2025 . If you are currently in between semesters or still completing your studies, you may not be eligible to join at that time.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-SA1 #LI-Fulltime
Associate, Fund Corporate Secretarial
Posted today
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It’s never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Associate, Corporate Secretarial Services . Reporting to the Senior Associate or Assistant Manager, full-time and permanent position is based in Johor Bahru, Malaysia, allowing you to make a significant impact to our Corporate Secretarial Services and its’ growth.
Key responsibilities:
- Assist in handling company secretarial matters for various jurisdictions including offshore companies (i.e. Cayman Islands and British Virgin Islands)
- Ensure compliance with provisions of corporate enactments, statutory reporting / filing and corporate governance
- Prepare minutes, resolutions and statutory documents etc.
- Update and maintain statutory records
- Ensure documents and files are correctly named, saved and maintained in the database
- Provide KYC support and maintain KYC documentation
- Provide administrative support to the corporate secretarial teams in other offices
- Prepare agenda, issue notice, attend (where necessary) with Assistance Manager / Manager and record minutes of relevant board meetings.
- Assist in preparing/reviewing/managing work pass administration including application, renewal, issuance and cancellation of Work Pass
- Any other ad-hoc duties.
Key requirements
- Good communication skills
- Meticulous attention to fine detail and able to work to tight deadlines and multi-tasking
- Independent and self-motivated
- Ability to organise and prioritize work with minimum supervision
- Strong team player
- Prior experience in corporate secretarial works is great advantage
- Degree /Diploma in Corporate Administration
Relevant experience
- Prior experience in corporate secretarial works is great advantage.
- Experience in the professional firms and in handling companies in various jurisdictions is an advantage.
- Knowledge on fund structures and compliance would be an advantage
Education/Professional Qualifications
- Degree / Diploma in business administration or law
- Recognized Degree / Diploma with MAICSA/ICSA qualifications or currently pursing MAICSA / ICSA
Company Benefits:
At our Malaysia office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.
Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.
As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like ICSA, ensuring you stay ahead in your field.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
#J-18808-LjbffrDeputy Premier Centre Manager, Petaling Jaya
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Some careers grow faster than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers manage their finances, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing guidance to markets to ensure all customer journeys, products, and services are sustainable, inclusive, and customer-centric. Retail Banking encompasses segments, products, shared services, contact centers, distribution, and enablers such as customer experience, marketing, data and analytics, business architecture, sustainability, and inclusion.
We are currently seeking an ambitious individual to join our team as a Deputy Premier Centre Manager.
Principal Accountabilities:Reporting to the Premier Centre Manager, the individual will plan, lead, organize, and execute all Premier business initiatives to grow customer value and Asset Under Management (AUM). The role ensures a strong local presence with capable people and efficient processes.
Achieve targets and contribute to the branch’s business growth and profitability, aligned with the bank’s wealth management strategy.
Lead and manage the Premier Sales team to meet Wealth Management (WEM) targets and improve sales performance and productivity.
Analyze market conditions, resources, and team capabilities to develop effective sales strategies.
Monitor sales performance regularly and keep the branch manager informed of progress, maintaining discipline.
Ensure Relationship Managers utilize HSBC’s sales process and apply financial planning concepts with their clients.
Champion the Premier proposition through excellent service and sales initiatives.
Develop relationships with top-tier and high net worth clients through regular contact.
Manage the Premier Centre as a comprehensive Wealth Management and Premier solutions provider.
Foster positive staff morale, motivation, and actively manage team performance.
Maintain HSBC’s internal control standards and operational efficiency.
Senior Director QARA, Asia RLM
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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeJob Title: Sr. Director, Quality Assurance & Regulatory Affairs (QARA), Asia RLM
Job Summary
The Sr. Director, QARA, Asia RLM will be responsible for leading Quality Assurance and Regulatory Affairs (QARA) across Southeast Asia, Korea, and India, ensuring compliance with global and regional regulatory requirements. This role involves developing and implementing quality strategies, managing regulatory licensing and submission strategy, and fostering a culture of quality excellence.
The Sr. Director, QARA, Asia RLM serves as a member of the leadership team for the Asia Region Led Market (RLM) business and the EurAsia QARA leadership team. The position plays a critical role in strategic decision-making, influencing business performance, and driving continuous improvement in quality and regulatory processes.
Key Responsibilities
- Lead Quality Assurance and Regulatory Affairs (QARA) activities across Southeast Asia, Korea, and India, ensuring compliance with global and regional requirements.
- Navigate a complex matrix environment, collaborating with commercial, supply chain, legal, and global QARA teams.
- Partner with country RA leads to manage licensing, submissions, renewals, inspections, post-market surveillance, and regulatory intelligence.
- Translate regulations, requirements, and corporate guidelines into effective business processes and procedures; stay abreast of evolving regulations and regulator expectations.
- Lead the development and strengthening of relationships with regulators and relevant industry organizations.
- In collaboration with the Global Regulatory Policy team, develop and execute regional strategies to advance regulatory advocacy goals, positioning the company as a reliable partner committed to patient safety, innovation, and regulatory excellence.
- Make strategic decisions on leveraging local capabilities versus shared services for long-term efficiency.
- Recommend changes to labeling, manufacturing, marketing, and clinical protocols to ensure regulatory compliance.
- Develop and implement the regional quality strategy in alignment with enterprise-wide quality objectives, managing the quality assurance team across the region.
- Monitor and improve tracking/control systems.
- Provide leadership, coaching, and mentorship to the QARA team to build leadership capabilities and foster a culture of quality, compliance, and operational excellence.
Experience & Qualifications
- More than 15 years of progressive experience in Quality Assurance and Regulatory Affairs, preferably in the healthcare industry and ideally within the MedTech sector, with significant exposure to leadership roles in multinational companies (MNCs).
- Strong collaboration and communication skills to influence effectively in a matrixed environment.
- Deep understanding of Asian regulatory frameworks, especially Korea and India.
- Master’s in Science, Engineering, or Technology preferred to facilitate communication with regulators.
- Proven strategic thinking — balancing immediate compliance with long-term capability building.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Senior Product Manager (AI Products)
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At CARSOME, we are at the forefront of the data revolution. We build intelligent, scalable products that empower our stakeholders to make smarter decisions and unlock new opportunities. Our teams of world-class engineers, data scientists, and researchers work together to tackle complex challenges, transforming raw data into actionable insights. As we continue to expand our suite of AI-driven products, we are looking for a visionary product leader to guide our strategy and execution.
This is not just another product manager role. We are seeking a strategic and technically-savvy Senior AI Product Manager to own the vision, roadmap, and success of our entire portfolio of AI products. While this includes established products like our internal intelligence platforms, your primary focus will be on the overarching strategy that connects all our data assets and leveraging latest AI capabilities.
You will be the central point of contact for all things related to our AI products, working at the intersection of business, technology, and user experience. You will collaborate closely with Data Science, Engineering, Commercial and Research teams to define what's next and drive the development of innovative solutions that deliver immense value to our stakeholders and the market.
Your-Day-to-Day- Product Strategy & Vision:
- Define and articulate a clear, compelling product vision and strategy for the entire AI product portfolio.
- Develop and maintain a prioritized product roadmap that aligns with company goals, market opportunities, and technical feasibility.
- Conduct continuous market research, competitive analysis, and customer discovery to identify new opportunities and ensure product-market fit.
- Execution & Delivery:
- Translate product strategy into detailed requirements, user stories, and product specifications (PRDs).
- Work hand-in-hand with Agile development teams, including data scientists and ML engineers, to ensure timely and high-quality delivery.
- Define, monitor, and analyze key product metrics to measure success, and use this data to inform your roadmap and backlog prioritization.
- Manage the entire product lifecycle from concept and ideation through to launch, iteration, and end-of-life.
- Collaboration & Stakeholder Management:
- Act as the primary liaison between technical teams (Data Science, Engineering, Research) and business stakeholders (Sales, Marketing, Leadership).
- Communicate complex technical concepts and product decisions clearly and persuasively to a wide range of audiences.
- Champion a culture of data-driven decision-making and collaboration across the organization.
- Data & AI Expertise:
- Partner with the Data Science and Business Intelligence teams to define data requirements, validation processes, and success criteria for machine learning models.
- Develop a deep understanding of our data architecture, model lifecycle, and AI capabilities to guide product decisions.
- Ensure robust data quality, governance, and ethics are embedded into our product development processes.
- 5+ years of product management experience, with at least 3 years focused specifically on data, AI/ML, or platform products.
- Proven track record of managing a portfolio of products and delivering successful outcomes in a fast-paced, tech-driven environment.
- Strong technical acumen and a deep understanding of data science concepts, machine learning model lifecycles, APIs, and data architecture. You should be comfortable discussing these topics in depth with engineers and data scientists.
- Demonstrated experience in the full product development lifecycle, from discovery and validation to launch and go-to-market.
- Excellent analytical and problem-solving skills, with a talent for making data-informed decisions.
- Exceptional communication and interpersonal skills, with the ability to influence and align cross-functional teams and senior leadership.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- Experience working in a B2B SaaS environment is an advantage.
- Proficiency with SQL for data analysis and familiarity with data visualization tools (e.g., Tableau, Looker) is an advantage.
Senior Manager of Product Management
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About EPOS
Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions, EPOS is part of Antom, a global merchant payment services provider based in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities to serve regional small and medium-sized businesses with integrated O2O solutions.
With a growing presence across Singapore, Malaysia, and Vietnam, we are looking for passionate individuals to join our diverse teams as we expand across Asia to create meaningful, impactful changes for businesses worldwide.
We are seeking a visionary Senior Manager – Product Management to lead the strategy, design, and delivery of EPOS’s next-generation merchant solutions—focused on product-led growth and self-serve adoption. This role is ideal for a strategic product leader who combines data-driven decision-making, UX instincts, and commercial acumen to develop products that effectively sell themselves.
You will own the product roadmap, translate market and customer insights into requirements, and collaborate with engineering, design, sales, and operations teams to deliver exceptional merchant solutions.
Key Responsibilities Product Strategy & PLG Roadmap- Define and execute the product-led growth strategy aligned with EPOS’s vision and goals.
- Manage the self-serve product roadmap, ensuring frictionless onboarding, guided setup, and embedded education.
- Conduct market research and competitive analysis to identify opportunities for innovation and differentiation.
- Design intuitive, mobile-first and web-first user experiences tailored for busy merchants.
- Guide product development from concept to launch in collaboration with engineering and design teams.
- Deliver delightful and efficient self-serve experiences from prototype to production.
- Implement A/B testing, usability testing, and rapid iteration to improve user flows.
- Define success metrics across the customer funnel and report progress to leadership.
- Collaborate with sales, marketing, and operations for successful go-to-market strategies.
- Partner with leadership to align on priorities, resources, and success metrics.
- Communicate product vision and performance to internal teams and external stakeholders.
- Mentor and guide product managers and associate product managers.
- Foster a culture of customer-centric innovation and continuous improvement.
- Bachelor’s degree in Business, Engineering, Computer Science, or related field (MBA is a plus).
- 7–10 years of product management experience, with at least 3 years in a leadership role.
- Proven success in product-led growth in digital products, preferably in F&B, retail, or SaaS sectors.
- Strong understanding of user onboarding, activation, engagement, and churn metrics.
- Excellent UI/UX design principles and collaboration skills with design teams.
- Business acumen with the ability to balance priorities and technical trade-offs.
- Data-driven decision-making skills with a passion for problem-solving.
Treasury Manager
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We are seeking a highly analytical, detail-oriented, and strategic Treasury Manager to join our Finance Division at Khazanah Nasional Berhad.
This role is pivotal in managing Khazanah’s treasury operations, ensuring optimal returns on surplus cash, maintaining liquidity for investment and operational needs, and mitigating financial risks. You will also lead strategic initiatives to enhance treasury performance and support the organization’s financial objectives.
Key Responsibilities
Daily Operations
- Manage and optimize returns on surplus cash while ensuring capital preservation.
- Ensure timely availability of cash to meet investment obligations and operational needs.
- Execute foreign exchange (FX) conversions based on requirements.
- Serve as secretariat for ALCO, including agenda setting, quorum management, and finalization of minutes.
- Monitor and analyse major market trends (rates, FX, commodities, derivatives).
- Regularly monitor ALM ratios and implement measures to minimize risk.
- Generate trade ideas and make recommendations on investments and hedging strategies.
- Prepare monthly treasury reports and performance updates for the management committee.
- Negotiate agreements and documentation with treasury counterparties.
- Work closely with the budget and funding teams for cash flow and ALM risk assessments.
- Ensure transactional costs are minimized.
Strategic and Analytical Projects
- Continuously identify opportunities to enhance interest income and optimize treasury placements.
- Lead the banking relationship dashboard, ensuring comprehensive monitoring of bank touchpoints.
- Conduct annual reviews of counterparty exposure and revise limits as necessary.
- Perform periodic FX exposure reviews and hedging analyses.
- Provide guidance on Finance policies and procedures to ensure consistent implementation across the Group.
- Undertake any other tasks assigned by the line manager or Head of Unit/Division in support of Finance Division functions.
Qualifications, Skills, and Knowledge
- Strong understanding of treasury instruments including deposits, money market funds, fixed income, and structured products.
- Expertise in identifying and mitigating market risks through hedging strategies.
- Advanced proficiency in Power BI, Excel, PowerPoint, and Bloomberg Analytics.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Good to have: (1) AI and data skills – Copilot, Github, Canva, Tableau, (2) CFA, CIPM, FRM, (3) Investor relations, and (4) Decentralised finance – blockchain, tokenization.
We encourage and value applications from all backgrounds, identities, and experiences whereby all qualified candidates will be assessed in a fair and equitable manner. Our employment decisions are based on merit, business needs, and job requirements.
Tahap senioriti Senior Vice President, Corporate Finance Vice President, Post-Approval Credit Review VP, SME Embedded Finance Team – Partnerships Assistant Vice President, Investment Products - Treasury (Retail Bonds) #J-18808-LjbffrDirector Operations
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Job Overview
The General Manager will be responsible for managing and leading the manufacturing plant operations in the areas of EHS, compliance, quality, delivery, ECE, and cost control in relation to safety & security, profitability, productivity, materials management, Talent development and continuous improvements.
Responsibilities
- Lead operations of a plant with approximately 1.5-2.0K employees composed of direct, indirect, and salary staff. In accordance with company policies and business unit/plant procedures, achieve high standards in safety, quality, customer service, efficiency & profitability requirements. Maintain costs within budgetary limits while assuring that best operations practices are utilized in the maintenance, conservation of equipment & materials, and/or facilities.
- Set overall plant objectives to ensure effective operations consistent with Continuous Improvement, Values and Philosophy.
- Coordinate and direct all functions of plant operations, including but not limited to: Manufacturing, Engineering, EHS, Quality, Integrated Supply Chain, OpEx, HR, and Finance.
- Align operational objectives with the overall business objectives to ensure a strategy-focused workforce.
- Manage and operate performance through the effective implementation of the highest TE safety standards, promotion of the culture of “Safety First” to develop and maintain Zero Incident working place.
- Manage and operate performance through the effective use of the Quality Management System (QMS) process and through structured problem solving to develop and maintain Zero incident quality performance for major customers and projects, and contribute to accelerating NPI execution
- Lead the plant team ramping up a new operation with focus on continuous development.
- Direct and mentor the plant leadership team in the performance of their respective roles, consistent with the company’s Leadership model.
- Foster an environment which promotes goals, encourages continuous improvement, and builds passion for extraordinary customer experience (ECE) culture.
- Drive compliance to the ethics policy and holds others accountable for ethical conduct.
- Develop controls and critically review results of operations in reference to planned objectives.
- Account for the day-to-day decisions that directly impact EHS, Compliance, Quality, Delivery, Cost & Inventory of the overall plant.
- Maintain a workforce of highly motivated employees instilling morale that is conducive to high levels of employee engagement.
- Attract, select, develop, train, coach, appraise, and motivate managers and other personnel in key staff positions within the facility.
- Establish interfaces with supporting BU functions to assess customer needs and assure accurate project or program technical direction for operations engineering and manufacturing.
- Assure timely and relevant communications to and from all levels. This includes communications between affected reporting areas and related departments. Establish systems to enhance intra- and inter-departmental communications.
- Assure that collective bargaining agreements are effectively administered.
- Create a culture of exceeding customer expectations, ensuring that the organization is highly responsive to customer needs and issues.
- Ability to build up strong talent pipeline for plant leadership team and succession plan
- Knowledge of current technologies in manufacturing (automation/manual assembly, stamping, molding, testing), engineering, NPI, materials management/inventory control, distribution and logistics, purchasing, quality assurance, EHS systems processes and practices.
- Strong financial and business acumen.
- Strong collaborative skills with the proven ability to drive change and leadership ownership/accountability.
- Demonstrate success in building high performance teams, leading cross-functionally, developing and retaining employees, and driving organizational change.
- Drive zero incident culture, with employee ownership of safety.
- Leadership, performance results, organizational development and operational improvement.
- Bachelor’s degree from an accredited institution.
- Minimum of 15 years of experience with progressive levels of accountability and responsibility in Manufacturing, Supply Chain, OPEX and/or related supporting functions.
- Strong knowledge and experience with lean manufacturing, and process tools such as profit planning, strategic planning, Organizational Capability Assessment, Lean System/Six Sigma, Supply Chain Management, Fixed Capital Optimization, Environmental, Health and Safety (EHS) processes.
SET : Strategy, Execution, Talent (for managers)
About Te Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at , ,
What Te Connectivity Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. #J-18808-Ljbffr
Director, Customer Service
Posted today
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An Amazing Career Opportunity for a DIRECTOR, CUSTOMER SERVICE !
Location: i-Park, Kulai
Job ID: 41010
Do you LOVE rewards as much as we do? Do you enjoy the planning, implementation, and communication of Total Rewards Programs?
Does compensation, sales incentives, global position structures, career frameworks, health and wellness benefits, global mobility, immigration, and M&As - get you out of bed in the morning? If so, we want to hear from you!
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and is creating trusted identities for IoT applications through Smart Components and Enabling Services.
HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.
Are you ready to make a difference? Join us and help shape the future of security.
As our DIRECTOR, CUSTOMER SERVICE you’ll support HID’s success by:
Summary:
The Customer Service & Planning Department is responsible for the whole process of global customer orders from the incoming to the delivery (order receipt, checking production, order acknowledgement, planning, workorder creation, shipping & invoice documents). Being based in HID factory Malaysia, customer service acts as the interface between the sales team / customer & other internal functions to ensure smooth and accurate transfer of the information to customers. They act as Inside Sales for certain customers supporting the global Sales organization. Customer service will build an intimate relationship with the internal & external customer to understand and fulfill their needs.
Duties and Responsibilities include the following:
- Manage day-to-day activities of the Customer Service and planning Department.
- Provide sales orders and review forecasts from business units to allow for timely resource/ production planning and material ordering. He/ She will also propose additional equipment investments to the Managing Director
- Create & maintain an accurate order, production and delivery schedule.
- Identify and communicate needs of the department to better fulfill the requirements of the customer and company. Realize improvements where needed.
- Deal directly with strategic customers either by telephone, electronically or face to face.
- Have Customer Service respond promptly to customer inquiries and within specified timeframe.
- Be the escalation to handle and resolve customer complaints in a customer centric manner.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Define training and train team to achieve best in class customer service results.
- Work with relevant department to provide pricing updates and manage delivery information.
- Manage team to process orders, forms, applications and requests timely and accurately.
- Communicate and coordinate with internal departments to realize OTD & CRSD.
- Ensure delivery to customers based on committed schedule.
- Define department strategies, objectives and KPI’s to achieve company goals and objectives.
- Measure, report and improve Customer satisfaction, CRSD & OTD and grow customer demand.
- Responsible for directing and driving the activities and productivity of Customer Service department towards operational excellence.
- Ensure all activities within their area of control are conducted in a manner that complies with environmental control procedures and does not create unnecessary environmental impacts
- Monitor and ensure compliance with environmental operational controls and compliance with applicable legal and other requirements.
- Other tasks as assigned to him/ her in an accurate and professional manner.
Education and/or Experience
- 10 years’ experience in customer service in the electronic industry
- > 5 years management experience
- Knowledge of administrative procedures, ERP, forecasting, planning
- Able to read and write in English
- Bahasa and Mandarin are an added advantage
- Ability to read and interpret technical journals, specifications, technical standards, etc.
- Proficient in MS Office applications, such as Word, Excel, PowerPoint, Power BI, etc.
- Familiar with operating systems, such as Windows, etc.
- Oracle experience is a strong advantage
- Pro-active & result driven
- Good communication skills
- Understand the customer’s needs and demands, and react to the situation
- Employees work primarily in a manufacturing environment, within a well-ventilated area.
- Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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