65,335 Jobs in Malaysia

The Customer Service Executive (English+Bahasa Speaker) role is a vital position within a back-office support team for an e-hailing and deliveries service. This role focuses on delivering exceptional customer service through telephone, chat, and email interactions, ensuring customer inquiries are resolved efficiently and accurately. The position is based onsite in Johor Bahru, operates on a 24-month contract, and follows a Monday-to-Friday schedule with compulsory work on public holidays, with shift options of 9:00 AM to 6:30 PM or 10:00 AM to 7:30 PM.

Key responsibilities include providing continuous helpdesk support to address customer inquiries related to the e-hailing and deliveries service. You will employ strong interpersonal and communication skills to resolve customer issues promptly, conducting basic probing to determine appropriate next steps for inquiries. The role requires exceeding customer expectations by delivering high-quality service and accurate information while maintaining a professional and empathetic demeanor. You will work collaboratively in a team environment to achieve key performance indicator (KPI) targets and service level agreements (SLAs), contributing to the overall success of the project.

The role demands proficiency in both English and Bahasa Melayu to effectively communicate with a diverse customer base. Candidates must demonstrate good computer literacy to navigate systems and manage customer interactions across multiple channels. The ability to work independently, multitask, and adapt to a fast-paced environment is essential. You will also participate in training to enhance your skills and ensure alignment with project requirements.

To qualify, candidates must be at least 18 years old and have completed SPM, UEC, SKM 3, SVM 3, or IGCSE certificates. No prior work experience is required, making this role suitable for entry-level candidates, though the ability to meet performance standards and maintain a high level of accuracy is critical. Candidates must be willing to work onsite in Johor Bahru, including on public holidays, and be available for overtime if required. Candidates should not have a history of frequent job changes (staying less than a year per company) and must be current residents of Malaysia.

Role: Customer Service Executive (Cantonese + Chinese + English Speaker)
Project: Data Centre (Networking)
Location: Johor Bahru
Contract Period: 12 months
Working Days: 5 days
Working Shift: Rotational Shift - 24 Hours (Compulsory working on Public Holidays and Weekends)

Language Proficiency: Chinese , Cantonese & English
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:
• Basic Salary (RM): 3,400.00
• Night Shift Allowance: 300
• Key Performance Indicator (KPI): 400

Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments

Location - Shah Alam, Selangor

Level - Professional

Function - Product R&D

Working Pattern - Hybrid (three days per week in office)

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out!

As Senior Technical Project Manager, you will play a key role in ensuring product delivery to our customers and business. You will be the focal point, ensuring effective co-ordinational and alignment across all stakeholders involved in the delivery of software products, including Senior Management, Product, UX, Engineering, Cloud Operations, and more. Working in a fast-paced and agile environment, you will be responsible for the iterative delivery of value, with continuous feedback from customers and our business partners. This role offers strong personal and professional growth opportunities to the right person, and the ability to deliver software that has a meaningful impact on the world.

• Accountable for product delivery and ensuring continuous value flow to both customers and the business.

• Leads rolling roadmap planning, estimation, resource planning, budgeting, and change management using a lean delivery model.

• Facilitates agile ceremonies such as stand-ups, walk-the-wall sessions, and project updates to ensure work is visible, coordinated, and progressing.

• Coordinates cross-functional team activities, proactively manages dependencies, and ensures priorities are clear and visible at all times.

• Monitors work-in-progress (WIP), removes internal roadblocks, and eliminates external blockers to maintain smooth delivery flow.

• Tracks and reports progress through burndowns and project health metrics, communicating status, issues, and actions clearly to stakeholders.

• Keeps senior leadership informed on timelines, risks, scope, and budget, escalating when necessary to protect delivery outcomes.

• Drives continuous improvement, facilitates retrospectives, supports team ways of working, and mentors junior team members.

• Bachelor's degree in Computer Science, Business, or related field, or equivalent relevant work experience.

• Over 10 years of experience in product delivery, with 8+ years in Technical Project Management across global teams and projects.

• Proven expertise in applying Lean and Agile methodologies to software product and SaaS delivery initiatives.

• Holds a Project Management certification or equivalent hands-on experience.

• Skilled in managing onshore-offshore project models and working with cross-functional, globally distributed teams.

• Strong communication and presentation abilities, with a track record of effective stakeholder engagement.

• Proficient in tools such as JIRA, Confluence, Aha!, and other product/project management platforms.

• Actively mentors and supports junior team members, fostering growth and best practices.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.  So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  . All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place! 

 #LI-SA1 #LI-FullTime

Overview

Job Summary: This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries. Please ensure that you select a country where the role is based.

• Minimise fraud losses by recommending rules to detect real time fraud and on a pro-active basis.
• Provide co-ordination and support in rollout and execution of processes.
• Manage the processes and activities with current capacity.
• Ensure that policies and processes are followed.
• Reduce fraud losses by timely placement of system parameters.
• Manage the relationship between country and other team members within Fraud Operations.
• Provide guidance to team members on operational issues.
• Develop and manage a fully-fledged information system to identify fraud trends and initiate early identification and mitigation of fraud risks.
• Provide system and information support to all regions across WRB.

• Responsibilities related to the delivery of business and/ or financial objectives, for example, awareness and understanding of the wider business, economic and market environment in which the Group operates.
• Stay abreast with industry existing/emerging fraud risks.
• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Evaluate latest practices/tools to identify next generation fraud detection system.
• Ensure all FRM policies and procedures in the countries comply with Group Policies and Standards.
• Ensure proper and updated documentation in place for in-country policies and procedures.

• Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the Group.
• Actively involve in automation initiatives.
• Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with internal policies and external regulations.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees.
• Strong collaboration with key stakeholders/partners (e.g. WRB Risk, Products, Operations, Operational Risk, CFCR, Technology).
• Share information on fraud trends and identify emerging fraud threats.
• Leverage common tools, information, and processes.
• Regular review with stakeholders across Group and Countries.
• Sharing of significant fraud MO, root causes and best practices as part of Global standards.
• Support and provide feedback/guidance on issues faced within the region through performance reviews with Country/Regional FRM teams.
• Ensure Lessons Learned are shared with SCB countries in a timely manner.
• Support implementation of the Group Operational Risk Framework in Risk Operations and monitor operational risk metrics to identify potential control weaknesses.

• Ensure adequate training (On the Job, soft skills, etc.) is provided to all staff members.
• Ensure that team members only use systems and access information for which they have authorization and only use the systems and information for authorized purposes.
• Support identification, engagement and retention of high quality FRM professionals.
• Ensure that holders of all critical roles are suitably skilled and qualified with effective supervision to mitigate risks.

• Identify and monitor fraud threats, vulnerabilities, and risks.
• Drive and influence enhancements for fraud risk management internal controls.
• Collaborate with adjunct Risk and Policy Owners in Information & Cyber Security, Credit Risk, Conduct, Anti-Money Laundering and Anti-Bribery & Corruption to deliver collective outcomes.
• Advise 1LOD, 2LOD and 3LOD stakeholders on fraud risk management.
• Drive and influence corrective actions on fraud trigger events.
• Analyze complex reports and provide fraud risk management insights to decision makers.
• Develop and implement fraud risk management strategies in response to insights.

• Embed the Group’s values and code of conduct in Retail Risk Operations to ensure adherence to ethics and compliance with relevant policies, processes and regulations.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Lead the Card Fraud Risk Strategy team to achieve outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Where relevant, insert local regulator responsibilities and rationale for allocation.
• Serve as a Director of the Board of entities where applicable and exercise authorities delegated by the Board.

• Internal stakeholders: WRB Group/Regional/Country COO; Product; Business; Credit Risk; Head – Fraud Surveillance; Risk Operations management; IT; HR.
• External stakeholders: Auditors; Associations (Visa, MasterCard, etc.); Suppliers, vendors and consultants; Regulators.

Embed here for good and Group’s brand and values in Card Fraud Risk Strategy; perform other responsibilities under Group, Country, Business or Functional policies; multi-function roles; governance, oversight and controls with strong leadership, and collaborate with Senior Leadership and external vendors on projects and technology implementations.

Functional knowledge about Risk operations; Card Risk tools usage; Analytic tools such as SAS, R; Knowledge of Card Products and Authorization life cycle.

CFE, SAS, SQL certifications preferred.

We're an international bank with a long history and a focus on making a difference for clients and communities. We value diversity and inclusion.

• Core bank funding for retirement savings, medical and life insurance, with flexible benefits.
• Generous leave policies, including parental leave and volunteering leave.
• Flexible working options and wellbeing support.
• Opportunities for learning and development.
• Inclusive, values-driven culture.

Overview

Venture , a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.

Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.

At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.

We’re looking to add an Total Customer Satisfaction Director in Bayan Lepas, Penang . This role reports into the General Manager and is fully accountable for revenue growth, profitability, meeting KPIs for On Time Delivery, Quality, Cost, and Inventory Management with a Total Customer Satisfaction (TCS) focus for a cluster of customer accounts. The incumbent will manage and lead a team of Program Management and Operational Team (Production / Planning / Materials / Engineering) with support of Functional Group Expertise to deliver business objectives and goals set. This is a senior operational and customer-facing role.

As a Total Customer Satisfaction Director, You will:

Financial

• Achieve the targets set for Revenue targets, Gross Margin, Total Cost, Profitability, Inventory set on quarter and year end goals.
• Manage the P&L of the Operations to improve Gross Margin, GM/TC ratio, Product BOM cost, Total Cost, Inventories.
• Aim for zero exposure on Excess & Obsolescence (E&O) exposure with Customer & follow up on overdue Accounts Receivable (AR) working closely with the finance team.
• Review the RFQ Quotes proposal with Program Management to ensure Quotes meet our cost model for Competitive Pricing and internal GM/TC ratio of > 1.8 and winning new products RFQ and new RFQs.

Leadership

• Lead a team of Program Management & Operations Team comprising Engineering, Production, Planning & Materials, and draw Functional Group Expertise resources from Quality Assurance and Support functions such as Finance, HR and IT, to deliver overall objectives and targets set by General Manager and to meet the customer’s KPI targets in QBR review.
• Driving for Zero Defect and Zero Bone Pile exposure.
• As a TCS to develop and motivate an effective team to serve customers with the aspiration to build a center of excellence for certain strategic and key customers and technology and develop SME (subject matter experts) in the area identified for the customer’s product.

Total Customer Satisfaction (TCS)

• Oversee, coordinate, and manage new product launch (NPI), On Time Delivery and Delivery commits to customers.
• Work with the customer on the Cost Reduction targets to identify areas of opportunities such as VAVE (Value Add Value Engineering) to achieve the materials cost reduction and the manufacturing team to improve the productivity to meet customer KPI for QBR.
• Interact & network with customers key procurement team and build relationships with Customer’s Senior management team for new business opportunities growth.
• Understand the Customer’s strategic needs and Product Road Map.
• Address materials Assurance of Supply (AOS) to meet the order & forecast from the customer to meet the customer’s end customer CRD deliveries.

What skills and experiences we are looking for:

• Engineering Degree in Electronics and Electrical, Mechanical or Mechatronic discipline.
• At least 10 to 15 years of working experience in OEM or EMS industry.
• Career history demonstrated in expansion in scope, size of responsibility and people management. A mix of breadth and depth of work experiences in various Operations roles such as in managing Production, Engineering and Program Management and understanding Materials Supply Chain.
• Good understanding of PCBA manufacturing in SMT and TLA (Top Level Test & Assembly) Processes, particularly on types of Manufacturing technology needed e.g. in SMT & Test with focus on Cost Control, Productivity improvement & Quality Control.
• Having the exposure in interacting and building strong interface with customers in the past and current employment. Is technically sound to review and discuss with customer’s technical team on challenges related to the customer’s product both in quality and technical review in existing and NPI products.
• Working knowledge on Profit & Loss (P&L) and manage P&L desired outcome.
• Good business sense to grow customer engagement and size of business.

Note: If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email:

For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

The Opportunity

This position plays a key role in the successful development and launch of new product and existing product’s campaign to agents, banca and customers. This position also look into product positioning and proposition to identify unique proposition and differentiation of our products. Responsibilities also include the development of effective training material and collateral to support distribution partner, planning and roll out of customer communication on product matters via various formats, strategizing plans to improve customer acquisition through various programs. Requirement to work closely with various departments such as product development, pricing, legal, compliance, brand and communications, analytics, and distribution team.

• Work closely with various teams such as the Product Development, Pricing, Actuarial, Legal, Compliance, Brand and Communications, Analytics and Distribution to develop and launch competitive products and campaigns
• Develop product training propositions and collaterals to support new product launches and existing product’s sales
• To lead the development and implementation of cross and up-selling sales campaigns to existing customers
• To drive and support customer communication in various formats on product related matters
• To provide reports and analysis on product launches, campaigns, and key projects
• To support distribution partners on various product related issues
• Manage various customer related projects, as when needed

• University Degree in Marketing
• Minimum 5 years in life insurance product marketing experience
• Demonstrated project management skills
• Good communication and relationship skills
• Ability to work effectively within a dynamic working environment.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the URL:

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact the URL:

Hybrid

Description

Hitachi Energy's Grid Integration business unit has delivered more than 4,000 projects over the last 15 years. Our Grid Integration portfolio spans a wide range of transmission and substation applications, which facilitate reliable and efficient system integration of the future digital electric network with minimum environmental impact.

We incorporate the integrated systems, solutions and services of our business' DC and AC fields, including HVDC, Substations, FACTS, Grid and Power Quality solutions such as offshore wind connections, and Semiconductors. We offer Power Consulting for key segments in the energy system, such as renewables, transmission distribution and as well as e-transportation solutions.

The PGGI Site Manager main responsibility to lead all on-site activities of a project to assure cost-effective execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements during the start-up, construction and/or erection, commissioning phases. In this position, you will serve as the point of contact for Customer, contractors and be expected to liaise between Team members and management. You must possess strong organizational and communication skills and work proficiently both individually and in teams.

• You will be fully responsible and monitor all site activity, plan on-site activities with Project Manager including management of the site personnel and the delivery of the contractual requirements, coordinate and drive the performance of the Site Work / operation in accordance with the contract; ensure the fulfilment of the contractual deliverables within the defined schedule, cost effective, with the utmost importance to Quality, Health and Safety as per Hitachi energy standards.

• You will serve as the main interface to the customer site representatives and local authorities, assist in technical discussions with customers. You will be responsible for the proper implementation and compliance with the site-specific Health, Safety and Environmental Plan.

• You will ensure detailed construction Health & Safety (H&S) plan is in place, compliant with the Hitachi Energy standards, ensure all on-site resources are properly trained on company health, safety and environment policy and proactively promote health and safety considerations to project partners throughout the project, if a situation arise, take the necessary steps to ensure that Hitachi employees and other persons are safe.

• You will manage the site budget and site costs, prepare accurate cost forecasting, communicate deviations, define mitigation actions to stay within budget and manage and follow subcontract works, claims, payment certificates and the overall performance of our subcontractors.

• You will ensure the collection and implementation of Lessons Learnt from previous projects and the preparation and distribution of Lessons Learnt from their site to the rest of the organization, ensure all documentation is modified and updated as necessary, the document handling system is maintained, and the latest revisions are used for the construction work on site.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• You hold a bachelor’s degree in electrical engineering.

• 3 to 5 years of experience as Site Manager role for high voltage installations /electrical construction site/substation.

• Ability to take the lead and work hands-on to deliver on timely completion / customer expectations safety first - on and off work. Relevant knowledge and experience in the field of HSE and sound knowledge in contracts management and commercial, fair knowledge on high voltage substation commissioning and O&M.

• Good teamwork, structure, communication, and collaboration skills, good understanding knowledge in schedule management, must be able to review and plan, such as critical path and risk identification and mitigation.

• Self-motivated who drives all stakeholders internally and external customers, knowledge of Primavera P6, Microsoft Office applications. Able to work on assigned site whenever is required.

• Proficiency in both spoken & written English language is required.

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Employer-sponsored medical plan (inc. dental care)

• Employer provident fund (EPF) – employer and employee

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance

• Hospitalization Insurance

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.)

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Duties and Responsibilities

• Provides deep technical expertise in the aspects of cloud infrastructure design and API development for the business environments.
• Bridges the gap between data scientists and software engineers, enabling the efficient and reliable delivery of ML-powered solutions.
• Ensures solutions are well designed with maintainability, ease of integration and testing across multiple platforms.
• Possesses strong proficiency in development and testing practices common to the industry.

• Working closely with data scientists, ML engineers, and other stakeholders to deploy ML models
• Setting up and maintaining cloud and edge infrastructure for MIL models deployment
• Design, implement and maintain scalable infrastructure for ML workloads
• Good verbal and written communication skills
• Collaborative and oriented

Bachelor's degree in computer science, Engineering or related subject and/or equivalent formal training or work experience

• Minimum 2 years of hands-on experience managing cloud infrastructure (e.g. AWS, GCP, Azure) in a production environment
• Hands-on experience with Kubernetes for container orchestration, scaling and deployment of ML services
• Familiar with Helm charts, ConfigMaps, Secret and autoscaling strategies

• Proficient in building and maintaining RESTful or gRPC APIs for ML inference and data services
• Experience in message queue integration such as RabbitMQ or ZeroMQ for asynchronous communication, job queuing or real-time model inference pipelines

• Proven experience working with relational databases (RDBMS) such as Microsoft SQL Server and PostgreSQL.
• Proficient in schema design, writing complex queries, stored procedures, indexing strategies, and query optimization.
• Hands-on experience with vector search and embedding-based retrieval systems.
• Practical knowledge using FAISS, LanceDB, or Qdrant for building similarity search or semantic search pipelines.
• Understanding of vector indexing strategies (e.g., HNSW, IVF), embedding dimensionality management, and integration with model inference pipelines.

• Demonstrated expertise in building scalable and maintainable API services using Python frameworks such as Flask, FastAPI, or Litestar.
• Fluent in HTML, CSS, and JavaScript for building simple web-based dashboards and monitoring interfaces.
• Experience with Go, C++, or Rust is a strong plus, especially for performance-critical or low-latency inference applications.

• Experience in integrating models using NCNN, MNN, or ONNX Runtime Mobile on mobile and edge devices.
• Familiarity with quantization, model optimization, and mobile inference profiling tools.

• Experience with Docker/Podman, CI/CD pipelines, Git, and ML lifecycle tools such as MLflow, Airflow, or Kubeflow.
• Exposure to model versioning, A/B testing, and automated re-training workflows.

• Ability to set up monitoring (e.g., Prometheus, Grafana) and logging (e.g., ELK stack, Loki) to track model performance and system health.

• Strong analytical and troubleshooting skills.
• Able to work closely with data scientists, backend engineers, and DevOps to deploy and maintain reliable ML systems.
• Excellent communication and documentation habits.

Why join us?

Some careers grow faster than others.

If you’re looking for opportunities to develop your career, take the next step in fulfilling your potential with HSBC.

HSBC is one of the largest banking and financial services organizations worldwide, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and ambitions.

We are seeking a high-caliber professional to join as a Senior Digital Product Manager for Personal & Premier Wealth Solutions, under International Wealth & Premier Banking (IWPB).

The GLB Digital Product Management team supports business stakeholders and clients on project requests and assists in operationalizing the Investment & Wealth Solutions vision and strategy. The job holder and team are responsible for IWPB's overall performance and operations, focusing on creating continuous value for customers and meaningful change.

What you’ll do:

• Manage omni-channel digital journeys for retail Wealth products & services such as trading, hybrid wealth, digital onboarding, and investment portfolio features across HSBC wealth markets.
• Create engaging digital experiences leveraging HSBC's global scale and distribution.
• Collaborate with Business Product, Digital Design, Architecture, Transformation, and IT teams to align experiences across platforms, ensuring features meet design principles, regulatory standards, and customer experience goals, while maintaining profitability and productivity.
• Lead product development and deployment activities, including identifying opportunities, developing business cases, defining requirements, engaging experts, executing projects, launching, and measuring performance.
• Ensure compliance with banking practices, regulations, and standards in all programs and projects.
• Use usability testing, research, and customer interviews to identify pain points and feature opportunities, aiding in digital roadmap prioritization.
• Maintain a clear understanding of customer needs, market trends, business value, and digital technologies to define a strategic digital approach.
• Seek opportunities for cost savings and operational efficiencies through system standardization, automation, and waste reduction, enhancing customer experience.