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As part of our legal team, you are responsible for internet policy, assisting in legal matters, and providing support across the group in the areas of corporate, commercial, advisory, and litigation matters. You will act as an independent and objective administrator to review the group's daily legal and policy activities.

Requirements

• Qualified lawyer, preferably with in-house experience;
• Minimum of 1 year of legal practice as a lawyer in Malaysia with a valid practicing certificate, coupled with at least 1 year of experience in litigation;
• Degree or above in Law with relevant experience in a law firm or financial institution;
• Solid licensing administration, risk control, compliance, or legal experience.
• Familiarity with Telecom and Data Center industries will be an advantage;
• Able to identify potential risks; provide valid recommendations and preventive measures with excellent written English;
• Efficient with good time management;
• Mature, independent, self-disciplined, proactive, able to work under pressure with good interpersonal skills;
• Business travel may be required.

• Mid-Senior level

• Full-time

• Legal and Consulting

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Other locations: Primary Location Only

Date: 7 Apr 2025

Requisition ID: 1568272

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you will use your analytical ability to translate the corporate strategy of leading organisations into meaningful change. Working in high-performing teams, you will help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.

You will have the opportunity to grow, too. Our structured learning and development program means you will progress personally and professionally. And working as part of a global network, you will gain unrivalled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

We currently are seeking a highly motivated Manager/Senior Manager to lead client engagement teams, work with a wide variety of clients in the healthcare sectorto deliver professional services on strategic and global priority accounts. This role will focus on Healthcare / Life Sciences as the main sector including hospitals, pharmaceuticals, biotechnology, medical device and medical technology companies.

You will provide advices with your expertise to help companies improve their performance, assisting with implementation and execution of strategic initiatives. You will collaborate with other consulting competencies to deliver end to end solutions to clients including large-scale transformation projects. This role requires a 50:50 split between technical sector knowledge and business acumen.

Your key responsibilities

• Proactively develops broad and in-depth knowledge of related consulting methodologies and health market through on-the-job experience and training opportunities.
• Develop practice and market specific subject matter expertise
• Growth Strategy - assisting the client with developing a long-range, multi-year view of growth options and strategic recommendations
• Strategic Planning -designing a sustainable process and tools for a client to run effective strategic, long-range, and initiative investment planning processes
• Value driver-based decision support -assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making
• Develop and drive account-planning, as well assales and delivery ofservice offerings
• Manage and control commercial aspects of the project delivery, including forecasting, budgeting and resource allocation

Skills and attributes for success

• Strong analytical and problem-solving skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foundational skills in quantitative and financial analysis
• Foster an efficient, innovative and team-oriented work environment with strong drive to excel professionally

To qualify for the role, you must have

• A bachelor’s or master’s degree in healthcare administration or related field with a minimum of 5-years to 8-years of working experience, preferably at least 3-years in a business consulting role with a leading management consultancy organization. Experience in healthcare industry will be highly advantageous.
• Preferably experience in providing consulting services in strategy formulation and planning, organization design, and operation and business process improvement
• Professional presence with the ability to engage management level clients as well as internal leadership stakeholders

Ideally, you are also

• Well-versed in current trend and literature in the healthcare industry

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Position Responsibilities:

• Overseeing and are responsible for Expense closing, Expense Management & Budgeting, Project Expense Reporting Monitoring Expense Accrual balances

• Collaborating with Regional office and other departments and review and assess the appropriateness of Regional recharges

  Supporting Sales Campaign related review

• Overseeing and Support projects/initiatives assessment, including and not limited to providing financial analysis and investment evaluation

• Overseeing the Local Statutory and Regulatory Reporting in ensuring that all submissions are in order and are accurate

• Looking for opportunities and drive process simplifications and automate reporting

Required Qualifications:

• 7 to 10 years experience

• Accounting qualification

• Good stakeholder management experience

• Strong communication skills and good written English

• Working knowledge in Microsoft Word, Excel, and PowerPoint, PowerBi

• Good analytical skills

Preferred Qualifications:

• Working experience within the life insurance industry

• Experience in transforming and automating processes/workflow

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

• Identify, measure, and monitor liquidity risk and interest rate risk in the banking book (IRRBB) exposure taken in-country and incorporate these in shaping and execution of strategy.
• Proactively engage Country Treasurers and ALCOs in pursuit of sustainable and profitable balance sheet growth that is aligned to strategy.

Business

• Provide insights on current and forward looking IRRBB exposures, impact assessments interest income and actions available to ALCO for balance sheet optimisation.
• Support Treasury led balance sheet optimisation drives through ALCOs.
• Lead the engagement with businesses on balance sheet optimisation strategies including but not limited to asset & liability mix to manage liquidity and IRRBB while optimising returns.
• Delivery of liquidity reporting requirements.

Processes

• Drive compliance with the liquidity, funding risk and IRRBB policies & standards falling under Treasury in the Enterprise Risk Management Framework working closely with Treasury Risk.
• Implement Group policy and standard requirements in country, ensuring local addenda are prepared and approved, where required for local requirements, and documented in the Country Balance Sheet Manual.
• Participate in liquidity change projects ensuring deliverables are completed in a timely manner.
• Enhance processes and procedures and mitigate operational risk within the liquidity reporting processes.
• Review and challenge reports produced by the central Treasury team.
• Subject matter expert (SME) for liquidity and IRRBB for local reporting requirements through providing input/feedback on draft local regulations.
• Support the Country Treasurer in driving the FTP standard through:
o Identifying sub-optimal outcomes and working with Country Treasurer and Group teams to find solutions.
o Being the SME for queries regarding policy and framework.
o Supporting the roll out of FTP systems
o

• Support Treasury Markets and Trading Desk in limits proposals including tabling to ALCO for approval.
• Support the Country Treasurer and Group Resolution Planning with the Group country resolution playbook.
• Support the delivery of the Country Recovery Plan and assist the Country Treasurer in conducting fire drills.

People & Talent

• Lead through example and help build the appropriate culture and values. Collaborate with Treasury Risk and Finance.
• Motivate and develop liquidity reporting staff to enable individuals achieve their potential and ensure the team delivers on its collective agenda.
• Regularly provide feedback to drive high performance in the team.

Risk Management

• Manage liquidity risk and IRRBB. This includes limits monitoring and excess management.
• Escalate breaches in accordance with escalation procedures and propose remediation plan for structural metrics.
• Engage Treasury CRO approval of temporary limits.
• Support Country Treasurer/CFO in interactions with local regulators, ratings agencies and auditors in matters relating to liquidity and IRRBB.
• Contribute to the preparation of Board, ALCO, ExCo, and other papers on matters relating to liquidity and IRRBB.
• Support enterprise stress testing (ICAAP, local stress testing requirements, ILAAP) through:
o Providing IRRBB and Pillar 2 assessment for ICAAP.
o Undertaking the liquidity aspects of revest stress test working in conjunction with Risk.
• Support the Country Treasurer to recommend and set country board risk appetite and management action triggers for liquidity and IRRBB.
• Ensure there are appropriate and documented internal controls and procedures in place. Monitor the operation of such procedures and controls, regularly reviewing them to ensure that they reflect any changes in products, systems, standards, and regulations.

Governance

• Organisation
Allocate appropriate responsibility, accountability, and authority to liquidity team members. Ensure clarity of information flow and escalation or concerns.
• Compliance
Ensure compliance with Group Compliance policies, standards, and codes.
• Internal audit
Ensure that appropriate remedial action is taken in response to audit findings in areas of responsibility.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Finance.
• Perform other responsibilities assigned under Finance to support the Bank’s activities.
• Provide cover for staff members in the department in their absence.

• Liquidity and interest rate risk in the banking book (IRRBB)
  Communication skills
  Balance sheet management
  Analytical skills

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Read our interaction guidelines:

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-000.

• To elevate SDP's gallery & experience as the best-in-class amongst key retail players
• Customer Experience Focus: To develop superior customer journey relevant to gallery locations and segment requirements, ensuring all visitors have a positive experience at the gallery, while driving sales experience and achieving business objectives
• Sales Team Improvement: Highlighting the need for strong skills via managing, motivating, and developing a dynamic sales team. To provide continuous feedback on sales execution (customer interaction, sales team behavior, campaign execution, etc)
• Operational Excellence: Ensuring the gallery operates efficiently and complies with company standards. Ensure flawless execution, compliance, and good governance of Standard Operating Procedures (SOPs)
• Professional Competency: Planning and developing of training requirements (competency, soft-skills, grooming)

• Gallery:

Plan and conduct regular gallery activities to assess customer experience through in-person observations, interacting with staff and customers, and evaluating store environment. Ensure the gallery environment is welcoming, visually appealing, and aligned with the company's brand identity and experience.

• Data Collection:

Utilize standardized checklists to gather data on feedback - store cleanliness, product placement, staff knowledge, pricing accuracy, promotional displays, and customer journeys, customer interactions.

• Compliance and Governance Assessment:

Verify adherence to company brand standards, operational procedures, and visual merchandising guidelines.

• Report Generation:

Compile detailed audit reports with findings, observations, and actionable recommendations to improve customer experience and operational efficiency.

• Trend Analysis:

Identify patterns and trends across multiple store audits to pinpoint areas of concern and opportunities for improvement. Also study competitors' approach in store setup for improvement.

• Communication:

Collaborate with store management and regional teams to share audit results, discuss corrective actions, and provide ongoing support.

• Training Programs:

Identify gaps and opportunities to improve the team's competency for role and customer experiences. Find, develop and implement training programs focused on customer experience, sales techniques, and soft skills.

• Optimizing In-Gallery Customer Experience:
• Managing and driving strong Customer Net Promoter Score (NPS) by ensuring a consistent and engaging customer buying journey. Measure customer satisfaction through ad-hoc surveys and feedback mechanisms.
• Consistent customer buying journey, and engagement between Sales Consultant and Purchaser (Measurement - Ad Hoc Customer Survey).
• Ensure Galleries are compliant and consistent with Brand positioning, uniform look and feel.
• Identifying Customer Pain Points: Gathering data points on key customer concerns, reporting and addressing it through shared collaboration with key personnel.
• Source training program and lead its implementation across all Galleries and Sales Personnel.

• Bachelor's Degree or equivalent
• Minimum 5 years in sales or related experience
• Understands the dynamics of sales people, retail environment, sales operations
• Led big teams, worked with multiple stakeholders and managing outcomes and results
• Management experience
• Able to command the respect of team members, drive transformation and changes
• Highly self-motivated and driven
• Dynamic individual, goal getter

This job is for a Senior Director of Supply Chain in SEA and ANZ. You might like this job because it involves leading teams across countries to design and improve supply chain strategies while making a real impact on business operations.

The Supply Chain Director will lead and provide direction to managers, supervisors and indirect staff, overseeing all supply chain activities across a global, regional or multi country operation. In this role, you will design, propose and implement logistic and supply chain strategies, guidelines and procedures to meet requirements supporting long term business needs. This is a high-impact leadership role for someone who thrives in fast-paced, complex environments and is passionate about driving operational excellence across borders.

• Oversee managers and supervisors in the selection of staff and other employees.
• Approve supply and demand calculations for a large team and evaluate more complex analyses of the data.
• Contribute to cross-functional and/or cross-platform leadership teams to share knowledge, experience and best practices.
• Lead and contribute to a global, regional or multicountry team to construct forecasting, demand planning and allocation planning for a long-term outlook.
• Oversee and provide extensive leadership and integration of multiple areas in the Cargill supply chain such as customer service, supply chain planning, strategic sourcing/procurement, plant operations, and transportation and logistics.
• Other duties as assigned
• Provide strategic leadership, development and talent management activities for direct reports and their organizations, which may include forecasting resource needs, recruiting, hiring, performance management, training and budgeting. You will also collaborate with managers and supervisors in your organization to ensure staff selections align with current and future needs.

• Bachelor's degree in a related field or equivalent experience
• Minimum of eight years of related work experience, five years of supervisory experience
• Other minimum qualifications may apply

Preferred Qualifications

• Minimum 10 years of progressive experience in supply chain management, with a strong track record in fast-paced, high-volume industries (e.g., FMCG, manufacturing, E-commerce, or pharma).
• Demonstrated success in leading ERP (preferably SAP) deployments across multiple business units and countries. Experience in change management and cross-functional integration is essential.
• Deep understanding of supply chain dynamics in Southeast Asia and ANZ. Ability to navigate cultural nuances and regulatory environments across the region.
• Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels, across diverse geographies.
• Strong analytical capabilities with a data-driven approach to decision-making. Experience in supply chain optimization, cost reduction, and digital transformation is advantageous.
• Proven ability to lead, inspire, and develop high-performing, multicultural teams across multiple locations.

To help you strive greater work-life balance, you have time-off options to relax and recharge, and resources to help you get the support needed.

We provide insurance coverage to help you financially prepare for life’s more serious situations.

Mental health is just as important as physical health. Our resources provide the support you need, when you need it.

A history of nourishing the worldCargill was founded in 1865 as a single grain warehouse in Iowa, U.S.Since then, we’ve grown to become a global partner connecting people around the planet and across the agricultural supply chain. But one thing has remained constant: our purpose of nourishing the world in a safe, responsible and sustainable way.Source: cargill.com

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 month ago Be among the first 25 applicants

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This range is provided by ELSA ENERGY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Coordinate and manage daily logistics operations including transportation, warehousing, and inventory control.
• Ensure timely delivery and tracking of materials, equipment, and supplies to project sites.
• Liaise with freight forwarders, vendors, and contractors to optimize logistics performance.
• Monitor import/export documentation and compliance with customs regulations.
• Maintain accurate logistics records and generate periodic reports.
• Support Turnaround (TA) and maintenance activities through timely material delivery and resource allocation.
• Identify and mitigate risks in logistics planning and execution.
• Continuously improve logistics processes to reduce costs and enhance efficiency.

• Bachelor's Degree in Engineering or equivalent.
• Significant relevant experience in Oil & Gas and/or Petrochemical industry with 1 TA experience OR experience in other industries.
• Knowledge of customs, freight, and international shipping regulations.
• Strong organizational and coordination skills with the ability to multitask under pressure.
• Familiarity with logistics software and ERP systems (e.g., SAP, Oracle).
• Excellent communication and stakeholder management skills.
• Willing to work on a contract basis.

Not Applicable

Full-time

Management and Manufacturing

Oil and Gas

Note: This job posting is active. No indication of expiration is present.

1 month ago Be among the first 25 applicants

• Responsible for pre-planning, executing, and sustaining initiatives related to PTP Transformation Culture & Lean in the Operations Division (OPS) by identifying and eliminating waste, improving efficiency, and increasing productivity using Operational Standard (OS) & Lean methodology.
• Lead PTP Transformation Culture & Lean initiatives initiated by OPS, PTP Transformation Department, and PTP Stakeholders, including planning and execution in collaboration with all Operations Change Agents (CA).
• Process and prepare macro reports for the OPS Data Analytics team to ensure timely reporting as per standard cutoff times.

• Pre-plan, execute, and sustain initiatives related to PTP Transformation Culture & Lean in OPS, focusing on waste elimination, efficiency, and productivity enhancement.
• Lead and coordinate PTP Transformation initiatives, collaborating with stakeholders and Change Agents.
• Ensure timely and accurate macro report processing for OPS Data Analytics.

• Successful implementation of new process standardization in operations.
• Promotion and exchange of best operational practices.
• Sustaining initiatives related to PTP Transformation Culture & Lean, including Competency-based Interviews (CBI).

• Sustain PTP Transformation Culture & Lean initiatives with OPS Change Agents.
• Plan and execute new initiatives from OPS, Transformation Department, and PTP Stakeholders.
• Monitor progress and performance to ensure adherence to timelines and objectives.
• Promote PTP Culture Transformation and raise awareness to elevate practices within OPS.
• Conduct training and awareness programs related to initiatives.
• Support OPS Data Analytics in processing daily macro reports.
• Ensure compliance with safety standards in all operations initiatives.
• Engage with stakeholders to ensure sustainability and compliance of processes.
• Implement and uphold Information Security (IS) and IT policies.

• Minimum diploma qualification.
• 3-5 years of experience in terminal operations.
• Knowledge of Terminal Operating System required.
• Fluent in English and local language, both written and spoken.
• Strong presentation, facilitation, and interpersonal skills.
• Ability to drive and communicate new initiatives effectively.
• Negotiation and conflict resolution skills.
• Workshop facilitation skills adaptable to cultural differences.
• Results-driven with strong analytical and problem-solving skills.
• Proactive, positive attitude, and goal-oriented.
• Excellent communication and influencing skills.
• Ability to address problems proactively with stakeholders and vendors.
• Performance measured against key KPIs and project objectives.
• Member of the management team at the facility.

• Not Applicable

• Full-time

• Business Development and Sales
• Industries: Maritime Transportation

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Join to apply for the Branch Manager role at AFFIN Group

2 months ago Be among the first 25 applicants

Join to apply for the Branch Manager role at AFFIN Group

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external).
• Effectively control the cost as per budget
  
  

• Ensure that every staff discharge duties in accordance with:-
• Branch Manual
• BNM Guidelines and Other Regulatory / Statutory Requirement
• Internal control process & procedures.
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within specified time frame.
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
• Act as Business Compliance Officer (BUCO) Representative.
• Act as CLO (Complaint Liaison Officer).
• Act as Branch OSHA coordinator.
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.
  
  

• Ensure efficient customer service level in accordance to SLA
• Ensure timely reply to customer and CCQ.
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery.
  
  

• Resource management:-
• Annual leave
• Attendance
• Branch meeting.
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including performing staff appraisals
  
  

• To manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal.
• To organize or participate CSR activities within the branch community
• To ensure cleanliness, safety and security of the bank’s premise and SSL area
• To perform relief duties as and when required or in the absence of ABM.
  
  

• To involve and contribute to any special project organise by Head Office
• Attend training on compliance, regulatory, product knowledge, customer services and other personal
  
  

• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
• To identify any potential staff for succession planning.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Banking

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Ipoh, Perak, Malaysia
MYR3,500.00
-
MYR5,000.00
1 week ago

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