48,728 Jobs in Malaysia

The Customer Service Executive (English+Bahasa Speaker) role is a vital position within a back-office support team for an e-hailing and deliveries service. This role focuses on delivering exceptional customer service through telephone, chat, and email interactions, ensuring customer inquiries are resolved efficiently and accurately. The position is based onsite in Johor Bahru, operates on a 24-month contract, and follows a Monday-to-Friday schedule with compulsory work on public holidays, with shift options of 9:00 AM to 6:30 PM or 10:00 AM to 7:30 PM.

Key responsibilities include providing continuous helpdesk support to address customer inquiries related to the e-hailing and deliveries service. You will employ strong interpersonal and communication skills to resolve customer issues promptly, conducting basic probing to determine appropriate next steps for inquiries. The role requires exceeding customer expectations by delivering high-quality service and accurate information while maintaining a professional and empathetic demeanor. You will work collaboratively in a team environment to achieve key performance indicator (KPI) targets and service level agreements (SLAs), contributing to the overall success of the project.

The role demands proficiency in both English and Bahasa Melayu to effectively communicate with a diverse customer base. Candidates must demonstrate good computer literacy to navigate systems and manage customer interactions across multiple channels. The ability to work independently, multitask, and adapt to a fast-paced environment is essential. You will also participate in training to enhance your skills and ensure alignment with project requirements.

To qualify, candidates must be at least 18 years old and have completed SPM, UEC, SKM 3, SVM 3, or IGCSE certificates. No prior work experience is required, making this role suitable for entry-level candidates, though the ability to meet performance standards and maintain a high level of accuracy is critical. Candidates must be willing to work onsite in Johor Bahru, including on public holidays, and be available for overtime if required. Candidates should not have a history of frequent job changes (staying less than a year per company) and must be current residents of Malaysia.

Role: Customer Service Executive (Cantonese + Chinese + English Speaker)
Project: Data Centre (Networking)
Location: Johor Bahru
Contract Period: 12 months
Working Days: 5 days
Working Shift: Rotational Shift - 24 Hours (Compulsory working on Public Holidays and Weekends)

Language Proficiency: Chinese , Cantonese & English
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:
• Basic Salary (RM): 3,400.00
• Night Shift Allowance: 300
• Key Performance Indicator (KPI): 400

Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments

Join to apply for the Head, FSS Digital Asset Operations COE (Malaysia / India) role at Standard Chartered

Join to apply for the Head, FSS Digital Asset Operations COE (Malaysia / India) role at Standard Chartered

Get AI-powered advice on this job and more exclusive features.

Job Summary

The jobholder leads a dynamic team in GBS responsible for managing critical operational processes, specifically specializing in the management and custody of digital assets. This includes transaction management, wallet administration, token administration, and ensuring robust risk and governance frameworks for the custody of cryptocurrencies and tokenized assets. They are accountable for the end-to-end delivery of Digital Asset Operations, ensuring alignment from front-to-back (F2B) where certain activities are managed in our hubs, mitigating any operational, regulatory, or client risks, and enabling the Financing and Securities Services (FSS) businesses.

Job Summary

The jobholder leads a dynamic team in GBS responsible for managing critical operational processes, specifically specializing in the management and custody of digital assets. This includes transaction management, wallet administration, token administration, and ensuring robust risk and governance frameworks for the custody of cryptocurrencies and tokenized assets. They are accountable for the end-to-end delivery of Digital Asset Operations, ensuring alignment from front-to-back (F2B) where certain activities are managed in our hubs, mitigating any operational, regulatory, or client risks, and enabling the Financing and Securities Services (FSS) businesses.

The jobholder plays a pivotal role in defining and implementing transformation initiatives, service, and control standards for digital asset operations. They address country-specific and thematic issues that need to be tackled across the region and globally, while ensuring adherence to best practices and Group standards. This requires a deep understanding of the differences and nuances between market inputs and their impact on the global operating model.

The jobholder carries out end-to-end operational responsibilities in support of all locations supporting digital assets, working closely with other operations teams, country business heads, regional and group risk heads. They ensure that operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambitions.

This role has supervisory responsibilities, and the Bank’s supervisory principles must be followed. The jobholder monitors the performance of operations through key metrics such as volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers, and cost budgets. They are collectively responsible and accountable for setting and governing infrastructure processes and frameworks for robust compliance and controls, with a focus on people management and client engagement.

Key Responsibilities

Strategy

• Contributes to the definition of best-practice global operating standards and the operating environment within the Target Operating Model (TOM) for digital assets.
• Implements TOM and oversees its ongoing development in the country/market, in addition to local market standards and approved client needs.
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within and across regions, actively taking steps to eliminate/minimize the use of non-standard solutions.
• Identifies strategic service delivery issues relating to technology, process, human resources, and service quality, and implements appropriate solutions.
  
  

• Accountable for digital asset transaction management by overseeing critical operational processes, controls, and delivering high-quality service to a diverse range of highly demanding clients.
• Accountable for the end-to-end delivery of Digital Asset Operations, ensuring that operational, regulatory, or client risks are mitigated and enabling the digital asset businesses.
• Ensures an efficient and effective end-to-end product journey for local and international clients across both onshore and central teams.
• Ensures Change Management processes are adhered to within digital asset operations.
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
• Identifies operational risks and enhances control mechanisms
  
  

• Monitors client service standards to ensure high-quality operational and client support services are provided for digital asset transactions.
• Acts as the escalation point for country-level operational issues, identifying remedial solutions and overseeing timely, efficient implementation when required.
• Works closely with all members of the end-to-end digital asset operations journey to ensure operational platforms support client service level agreements and internal benchmarks, as well as identifying opportunities for automation.
• Proactively works with country teams and regional peers to ensure the development of a pool of knowledgeable, mobile operations staff.
• Champions the identification and implementation of operational best practices across markets within the region and with other regions.
• Ensures compliance with all relevant local and global regulatory requirements and industry best practices.
• Drives a continuous improvement culture to maximize cost and processing efficiency.
• Represents the Digital Asset Operations function at operational forums, groups, and conferences where needed.
  
  

• Bachelor's Degree or equivalent
• Min 10-12 years of relevant experience
• Experience in Securities Services and Digital Asset Operations
• Deeper product expertise in Securities Business
• Strong communications skills verbal and written
• Strong Stakeholder Management
  
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Seniority level Executive

• Employment type Full-time

• Job function Marketing and Sales
• Industries Banking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Get notified about new Head of Digital jobs in Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia .

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 2 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 years ago

Kota Damansara, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

• The Senior Specialist, Finance Business Partner is responsible plays a critical role in driving financial performance, strategic decision-making, and business growth for the Enterprise business segmnet. This role acts as a trusted financial advisor to Enterprise sales, product, and operations teams, ensuring financial objectives align with business goals.
  
  

• Partner with relevant stakeholders to perform variance analysis and scenario planning to support enterprise growth strategies.
• Identify cost efficiencies in enterprise service delivery through investment spent to drive working capital improvements.
• Cross-Functional Collaboration and Stakeholder Management
• Collaborate with enterprise sales, operations, and technology teams to align financial goals with business strategy.
• Present complex financial data in a simplified manner to provide guidance with data-driven recommendation to the relevant stakeholders in making strategic and commercial decisions.
• Compliance & Risk Management
• Ensure adherence to financial standards such as MFRS 15 and 16 (revenue recognition, lease accounting) and relevant regulatory requirements.
• Maintain data integrity and accuracy in financial reports.
  

• Candidate must possess at least a Bachelor’s degree in Finance, Accounting, Business, or a related field. Professional accounting certification e.g. CPA, ACCA, CIMA is preferred.
• Minimum of 8 years of working experience with related accounting/finance related functions with at least 3 years of finance business partnering experience. Candidate with external audit (Big 4) experience and/or familiar with telecommunication industry is encouraged to apply.
• Strong background in business case review, financial modelling and business performance evaluation with the ability to interpret complex financial data.
• Excel in stakeholder management and able to communicate effectively with relevant business units.
• Agile and adaptable to changing business needs and priorities to meet required timeline
• Proactive in identifying opportunities for process improvement and efficiency.
• Excellent knowledge in Microsoft Office i.e. Excel, Words, Power points.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance
• Industries Telecommunications

Referrals increase your chances of interviewing at U Mobile by 2x

Kota Damansara, Selangor, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kota Damansara, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Setapak, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Director, Independent Model Validation page is loadedDirector, Independent Model Validation Apply locations Menara Affin, TRX time type Full time posted on Posted Yesterday time left to apply End Date: September 5, 2025 (30+ days left to apply) job requisition id JR103064Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose:
This role supports the Head of Model Validation in ensuring the integrity and robustness of risk models through independent validation processes. This includes both quantitative and qualitative assessment across a range of models to enhance our overall risk management framework.

Accountability:

1. Conduct independent pre- and post-implementation validation of risk models, including Retail/Non-Retail scorecards, PD, EAD and LGD and MFRS 9 models.
2. Perform comprehensive qualitative and quantitative assessments of model development processes and performance.
3. Prepare thorough documentation of validation approaches, findings, and analysis.
4. Recommend actionable improvements or enhancements based on validation outcomes.
5. Track the progress of corrective actions and provide regular updates.
6. Communicate validation results effectively to model development teams, senior management, and governance committees.
7. Address concerns from auditors and regulators regarding model compliance and performance.
8. Assist in reviewing and updating internal model validation policies to align with regulatory requirements ad industry best practices.

Requirements:

1. Minimum of 8 years of experience in banking or the financial services industry, preferably in model validation or model development.
2. Degree in Statistics, Mathematics, Actuarial Science, or a related quantitative field.
3. Strong analytical and problem-solving skills.
4. Hands-on experience in SAS or SQL for data analysis. Knowledge of R or Python is an added advantage.
5. Effective written and verbal communication skills.
6. Ability to manage multiple tasks and coordinate cross-functional stakeholders.
7. Familiarity with regulatory frameworks related to model validation (e.g., Basel Accords, MFRS 9) is highly desirable.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

NAND Component Q&R Principal Architect page is loadedNAND Component Q&R Principal Architect Apply locations Penang, Malaysia - Grande time type Full time posted on Posted 30+ Days Ago job requisition id JR72267

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a NAND Product Q&R Principal Architect, you will lead innovation by developing Q&R strategies, conducting tests, analyzing failure mechanisms, and collaborating with cross-functional teams to enhance product performance. Your efforts will ensure a seamless and issue-free release of NAND New Product Introduction to both internal and external customers, directly impacting the quality and reliability of our NAND products used globally.

Responsibilities:
- Define and implement new Q&R methodologies to meet industry standards and customer requirements.
- Develop and execute Q&R test plans for NAND products to evaluate performance.
- Identify, analyze, and resolve reliability issues using advanced characterization techniques and failure analysis tools.
- Perform data analysis and statistical modeling to predict reliability trends and optimize product performance.
- Collaborate with design, TD, process integration, test, and customer engineering teams to improve reliability.
- Contribute to qualification processes for new NAND products, ensuring compliance with reliability criteria.
- Support customer inquiries and provide technical insights related to product reliability.
- Lead and mentor junior engineers, fostering a culture of continuous learning and development.
- Drive strategic initiatives to enhance the overall reliability program and influence the direction of future product development.
- Mentor junior engineers and provide technical support as a subject matter expert on NAND Reliability.

Requirements:

- Degree (Bachelor’s, Master’s, or PhD) in Electrical and Electronics Engineering.
- Proficiency in Python, C, and C++ is a significant advantage.
- Understanding of semiconductor concepts like Transistor, CMOS, Floating Gate technologies, and NAND flash device physics and design.
- Extensive experience in reliability and quality testing is a strong plus.
- Familiarity with testing methodology and verification.
- Effective interpersonal skills in written and spoken English.
- Strong multi-tasking skills and ability to set priorities in a fast paced, dynamic environment.
- Excellent problem-solving, logical, and analytical skills.
- Experience in NAND product design, process, testing, and validation.
- Experience in statistics, data analysis, and modeling.
- Experience in leading and mentoring engineering teams is a strong plus.
- Familiarity with reliability concepts like DPPM, Endurance, Failure models, etc., would be an advantage.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations,please contact

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

As a Technical Delivery Manager (TDM), you will be extensively involved and responsible for the end-to-end software development lifecycle and support for all work transitioned from Group.

This includes projects, quarterly change requests, and L3 production fixes.

You will anchor key engagements with various stakeholders, from analysis and design to development, implementation, release management, testing, and support for the domain area of PRO.

• Delivery Management: You will be responsible for the project technical delivery and quality assurance of the team's output, ensuring conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the group domain team to plan and manage transitioned deliverables.
• Support the Team: Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure they are deployed to value-creation opportunities - sometimes in long-term roles supporting the business, but more often to small, independent squads.
• Build Capabilities: Responsible for building a "capability" to support a value-creation line: hiring and developing talent ; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches. Deploy talented people to appropriate squads based on their expertise and demonstrated competence.
• Manage By Empowering: Manage external (vendors) and internal resources, evaluate, promote, coach, and develop your team without traditional direct oversight. Supervise day-to-day quality, velocity, productivity, resourcing, and vendor management in collaboration with team members and the Platform/Tribes/Squad business leads. Regular feedback from platform/tribe leaders, team members (Squad Leads), and other colleagues will inform your evaluations.
• Technical Solutions: Act as the point of contact for technical solutions for the applications in scope. Coordinate with 3rd party product vendors and/or integration partners for development and testing where required.
• Reporting and Stakeholder Management: Provide timely updates and report to management. Work with stakeholders to manage and prioritize the overall book of work against the team's capacity.

• Prior experience in implementing/operating large-scale and complex mission-critical solutions, especially in highly secured environments (e.g., financial services) with a good understanding of various payment functions (validation, processing) and corresponding technical solutions.
• Experience developing or working on Swift applications - Alliance Messaging Hub (AMH), Swift Alliance Gateway (SAG), or integration with Swift GBI and understanding of MX/MT messaging formats.
• Understanding of Agile and DevOps practices.

This job involves leading production for the APAC region, focusing on innovative content creation using AI and automation. You will mentor a diverse team, experiment with cutting-edge tools, and shape future workflows.

Responsibilities include owning the end-to-end production operating model for APAC, turning the region into a test-bed for next-generation content workflows (generative AI, real-time engines, automation), and balancing craft excellence with experimentation to deliver better, faster, smarter work while future-proofing the agency.

Key Responsibilities:

1. Design and refine a unified production framework covering briefing to asset delivery for social, video, experiential, and web content.
2. Manage regional budgets, resource plans, and vendor agreements to meet margin and quality targets.
3. Set KPIs/SLAs (cycle time, cost per asset, right-first-time rate) and publish monthly dashboards.
4. Establish a Production Innovation Lab to pilot tools like Midjourney, Runway, Firefly, Sora, and LLM APIs, with at least one pilot per quarter.
5. Act as lead Prompt Engineer—author, test, and document prompt playbooks for text, image, and video generation; coach team members in prompt craft.
6. Identify high-impact AI use-cases annually, run experiments, measure ROI, and scale successes across markets.
7. Mentor and upskill a diverse team, fostering a culture of continuous learning through demos and hack-days.
8. Promote inclusive hiring, cross-market collaboration, and knowledge sharing.
9. Represent Production & Innovation in pitches and client workshops.
10. Partner with Creative, Strategy, Data, and Client Service teams to embed AI workflows while ensuring brand safety and compliance.

Job Requirements:

• 10 to 15 years of experience in the production industry.
• Experience or interest in leveraging AI in production.
• Experimental and data-driven, treating ideas as A/B tests.
• Inclusive leader thriving in cross-cultural teams.
• Comfortable with strategic and hands-on prompt crafting.
• Storyteller capable of securing buy-in from creatives, clients, and C-suite executives.

This job posting is active and available.

Job Description

A) Primary Responsibilities

• Develop and lead an independent research program aligned with GIS’s strategic priorities.

• Collaborate across multidisciplinary teams within GIS and A*STAR.

• Mentor junior researchers and contribute to scientific training.

• Secure competitive external funding and contribute to intellectual property development.

• Publish high-impact research and engage in scientific outreach.

B) Other Responsibilities

• Participate in institutional initiatives and strategic planning.

• Support the development of collaborative research proposals.

• Contribute to the scientific community through peer review and conference participation.

C) Decision Making Authorities

• Define research direction and priorities for the lab.

• Make decisions on experimental design, resource allocation, and team structure.

• Approve research outputs, including publications and grant applications.

Job Requirements

Relevant Experience

• Strong publication record in peer-reviewed journals.

• Demonstrated ability to lead innovative, team-based research.

• Experience in securing research funding (preferred).

• Prior success in intellectual property creation (advantageous).

Specific Skills

• Expertise in genomics, computational biology, or molecular biology.

• Ability to design and execute complex research projects.

• Strong analytical and problem-solving skills.

Other Skills

• Excellent communication and collaboration skills.

• Ability to mentor and lead multidisciplinary teams.

• Strategic thinking and adaptability in a dynamic research environment