89 jobs in Hyatt
Guest Experience Manager, Grand Hyatt Kuala Lumpur
Posted today
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You will be responsible for the overall guest experience in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Experience Manager is responsible for ensuring exceptional guest journeys throughout the hotel, overseeing guest relations, VIP arrivals, service recovery, and personalized experiences, while maintaining the highest levels of guest satisfaction and operational excellence.
**Qualifications:**
+ Ideally with a relevant degree or diploma in Hospitality, Tourism Management, Hotel Management, or a related field.
+ Minimum 2 years' work experience as an Assistant Manager in Guest Experience, Front Office, Guest Relations, or a similar customer-facing role within an international luxury hotel chain.
+ Strong problem-solving, administrative, communication, and interpersonal skills are essential, with a passion for delivering exceptional guest experiences and service excellence.
+ Due to Malaysian government work permit restrictions, only Malaysian citizens or Permanent Residents of Malaysia will be considered for this position.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Grand Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Director of Sales - Hyatt Place Kuala Lumpur Bukit Jalil
Posted today
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Job Description
**Sales & Administration**
+ Develop and execute sales strategies to achieve revenue targets
+ Monitor reservations, occupancy, and online presence to maximise bookings
+ Ensure all sales processes, contracts, and documentation are accurate and up to date
+ Align hotel sales activities with corporate marketing strategies
**Customer Service**
+ Ensure exceptional guest service aligned with brand standards
+ Handle guest inquiries, complaints, and group requirements professionally
+ Support team members in delivering excellent service and upselling opportunities
**Financial Management**
+ Support budgeting, forecasting, and business planning
+ Monitor sales performance and control departmental costs
+ Ensure compliance with financial policies and reporting requirements
**Marketing & Revenue**
+ Maintain strong brand positioning and market presence
+ Manage key accounts, groups, and pricing strategies
+ Monitor competitors and online channels to stay competitive
+ Participate in revenue and yield management strategies
**Operations**
+ Coordinate and communicate all sales activities across departments
+ Review performance and adjust strategies to meet business goals
+ Manage room and event space inventory to optimise occupancy
+ Build relationships with clients, partners, and internal stakeholders
**People Management**
+ Recruit, train, and develop the sales team
+ Foster a positive team culture aligned with Hyatt values
+ Ensure high standards of grooming, performance, and professionalism
+ Drive employee engagement and support career development
**Qualifications:**
+ Bachelor's degree in hospitality management, Business Administration, Marketing, or related field (preferred)
+ Minimum **5-8 years of experience in hotel sales** , with at least **2-3 years in a leadership role**
+ Proven track record of achieving or exceeding sales and revenue targets
+ Strong knowledge of hotel operations, revenue management, and distribution channels
+ Experience managing key accounts, corporate clients, and group business
+ Excellent leadership, communication, and negotiation skills
+ Strong analytical and financial acumen, with experience in budgeting and forecasting
+ Ability to develop and execute strategic sales and marketing plans
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Hyatt Place Kuala Lumpur Bukit Jalil
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Demi Chef - Alila Bangsar Kuala Lumpur
Posted 1 day ago
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Job Description
As a Demi Chef at Alila Bangsar Kuala Lumpur, you are responsible for supporting the Chef de Partie in managing a designated kitchen section while ensuring the preparation and presentation of high‑quality dishes. You play a key role in maintaining consistency, food quality, and hygiene standards, while assisting in supervising Commis Chefs during daily operations.
You will contribute to smooth and efficient kitchen service, ensuring all food is prepared according to Hyatt standards of quality, presentation, sanitation, and safety. This role also involves minimizing wastage, adhering to recipes and portion controls, and maintaining a clean and organized workstation.
+ Malaysian Citizen or Permanent Resident only (due to work permit restrictions
+ Certificate/Diploma in Culinary Arts or relevant field is preferred
+ Minimum 1-3 years of experience in a professional kitchen, preferably in a hotel or restaurant environment
+ Basic to intermediate knowledge of cooking techniques, kitchen operations, and food presentation
+ Familiarity with food hygiene practices and occupational health & safety standards
+ Ability to work shifts, weekends, and public holidays
**Qualifications:**
As a Demi Chef at Alila Bangsar Kuala Lumpur, you are responsible for supporting the Chef de Partie in managing a designated kitchen section while ensuring the preparation and presentation of high‑quality dishes. You play a key role in maintaining consistency, food quality, and hygiene standards, while assisting in supervising Commis Chefs during daily operations.
You will contribute to smooth and efficient kitchen service, ensuring all food is prepared according to Hyatt standards of quality, presentation, sanitation, and safety. This role also involves minimizing wastage, adhering to recipes and portion controls, and maintaining a clean and organized workstation.
+ Malaysian Citizen or Permanent Resident only (due to work permit restrictions
+ Certificate/Diploma in Culinary Arts or relevant field is preferred
+ Minimum 1-3 years of experience in a professional kitchen, preferably in a hotel or restaurant environment
+ Basic to intermediate knowledge of cooking techniques, kitchen operations, and food presentation
+ Familiarity with food hygiene practices and occupational health & safety standards
+ Ability to work shifts, weekends, and public holidays
**Primary Location:** MY-Kuala Lumpur
**Organization:** Alila Bangsar Kuala Lumpur
**Job Level:** Full-time
**Job:** Culinary
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Assistant Outlet Manager - Hyatt Regency Kuala Lumpur at KL Midtown
Posted 3 days ago
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Job Description
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - F&B Outlet is responsible for overseeing the F&B operation, acting as both the business leader and marketing strategist, ensuring the outlet runs smoothly, adheres to hotel standards, and achieves financial success. Additionally, the Assistant Manager - F&B Outlet assists with the preparation and regular update of the Food and Beverage Departmental Budget, working closely with the Director of Food & Beverage Operations to ensure targets are met and costs are effectively controlled.
**Qualifications:**
- Diploma or Bachelor's degree in Hotel or Tourism Management.
- 2-3 years in a similar role with international 5-star chain hotel.
- Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills.
**Primary Location:** MY-Kuala Lumpur
**Organization:** Hyatt Regency Kuala Lumpur at KL Midtown
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Assistant Manager - Housekeeping - Hyatt Regency Kuala Lumpur at KL Midtown
Posted 3 days ago
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Job Description
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Assistant Housekeeping Manager is responsible to assist Executive Housekeeper to ensure the smooth and efficient running of the Housekeeping Department within the Rooms Division. The role also involves assisting in the preparation of the annual Housekeeping Business Plan, ensuring that objectives fully align with the business goals of the hotel and meet the needs of associates.
**Qualifications:**
- Diploma or Bachelor's degree in Hospitality or Tourism Management
- Minimum 3 years of experience in a similar role with international 5-star chain hotel.
- Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills.
**Primary Location:** MY-Kuala Lumpur
**Organization:** Hyatt Regency Kuala Lumpur at KL Midtown
**Job Level:** Full-time
**Job:** Housekeeping/Laundry
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Hygiene Assistant, Grand Hyatt Kuala Lumpur
Posted 6 days ago
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Job Description
You will be responsible for supporting the efficient operation of the Hygiene Department in line with Hyatt's international brand standards, whilst meeting associate, guest and owner expectations. The Hygiene Assistant is responsible for assisting in the implementation and maintenance of food safety, hygiene, sanitation and health standards throughout all food and beverage related operations in the hotel.
**Qualifications:**
+ Diploma, Degree or qualification in food safety are preferred.
+ Fresh graduates are encouraged to apply.
+ Strong attention to detail and record-keeping are required.
+ Basic computer skills in MS Office applications are required.
+ Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Grand Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Bellman, Hyatt Centric City Centre Kuala Lumpur
Posted 6 days ago
Job Viewed
Job Description
You will be responsible to provide an excellent and consistent level of service to your customers. The Bellman is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.
**Qualifications:**
+ Ideally with a relevant diploma in Hospitality or Tourism management.
+ Minimum 2 years' work experience as a Bellman in a luxury hotel brand.
+ Valid driving license - Class D (Advantage)
+ Ability to drive manual and automatic vehicles (Advantage)
+ Physically fit and able to stand or walk for extended periods
+ Good problem solving, administrative and interpersonal skills are a must.
+ Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Hyatt Centric City Centre Kuala Lumpur
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Guest Experience Manager - Hyatt House Kuala Lumpur Mont Kiara
Posted 6 days ago
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Job Description
Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.
Hyatt House Kuala Lumpur, Mont Kiara- is the first Hyatt House hotel in Malaysia and South East Asia. Located in Mont' Kiara, an affluent suburb located 5km from downtown Kuala Lumpur, the hotel features approximately 298 guestrooms, a three-meal restaurant, 3,100 square feet of meeting space, a fitness centre, and a sky pool.
We are looking for talents to join as Lead Host - Duty Managers in Hyatt House Kuala Lumpur, Mont'Kiara. We are looking for people who are passionate and able to deliver excellent customer service in a fast paced environment. Here in Hyatt House Kuala Lumpur, we CARE for the safety and wellbeing of our guests and aim to create a memorable experience for our guests. We WANT team players who are able to multitask between the areas of front office guest relations duties, food and beverage service and delivering guest services that represent hospitality at its best! More so than ever, we are now looking for individuals who have a positive attitude, who are ready to face challenges and who want to work hard to develop their careers with Hyatt- recognized as one of the best hotel companies to work for! If this is YOU, WE WANT YOU!
**What we offer:**
+ Fun and exciting work environment
+ Intensive training in area of specialization with customized personal learning plan
+ Coaching and mentoring
+ Exposure to various multitasking tasks
+ Opportunity to participate in various leadership programs
+ Participation in Hyatt's programs and initiatives
**Qualifications:**
Key Requirements and Qualifications:
+ Possess a Diploma or Degree in Hotel / Tourism Management or any major related field
+ Previous experience working in hotels, restaurants or similar large establishments is an added advantage
+ A good working knowledge of English Language/ Proficiency in local language may be required
+ A critical person with utmost attention to details
+ Pleasant personality and good work attitude
+ Values teamwork and able to motivate team members to achieve goals
+ Provides daily supervision, direction and leadership to all House Hosts of the hotel
+ Daily briefing and share important arrival guest, guest feedback, NPS score, World of Hyatt enrolment target and compliment Gallery Host who perform well
+ Acts as Manager on Duty in the absence of the Hotel Managers and General Manager
+ Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
+ Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
+ Maintains positive guest and colleague interactions with good working relationships.
Candidates who are shortlisted will be contacted for the next phase of the recruitment process
_Please note: only for local or candidates with ongoing working rights for Malaysia will be considered; this includes citizenship and permanent residency_
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Apply now to join our diverse and multitalented family of go-getters!
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Hyatt House Kuala Lumpur
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Lead Host - Duty Manager - Hyatt House Kuala Lumpur Mont Kiara
Posted 6 days ago
Job Viewed
Job Description
Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.
Hyatt House Kuala Lumpur, Mont Kiara- is the first Hyatt House hotel in Malaysia and South East Asia. Located in Mont' Kiara, an affluent suburb located 5km from downtown Kuala Lumpur, the hotel features approximately 298 guestrooms, a three-meal restaurant, 3,100 square feet of meeting space, a fitness centre, and a sky pool.
We are looking for talents to join as Lead Host - Duty Managers in Hyatt House Kuala Lumpur, Mont'Kiara. We are looking for people who are passionate and able to deliver excellent customer service in a fast paced environment. Here in Hyatt House Kuala Lumpur, we CARE for the safety and wellbeing of our guests and aim to create a memorable experience for our guests. We WANT team players who are able to multitask between the areas of front office guest relations duties, food and beverage service and delivering guest services that represent hospitality at its best! More so than ever, we are now looking for individuals who have a positive attitude, who are ready to face challenges and who want to work hard to develop their careers with Hyatt- recognized as one of the best hotel companies to work for! If this is YOU, WE WANT YOU!
**What we offer:**
+ Fun and exciting work environment
+ Intensive training in area of specialization with customized personal learning plan
+ Coaching and mentoring
+ Exposure to various multitasking tasks
+ Opportunity to participate in various leadership programs
+ Participation in Hyatt's programs and initiatives
**Qualifications:**
Key Requirements and Qualifications:
+ Possess a Diploma or Degree in Hotel / Tourism Management or any major related field
+ Previous experience working in hotels, restaurants or similar large establishments is an added advantage
+ A good working knowledge of English Language/ Proficiency in local language may be required
+ A critical person with utmost attention to details
+ Pleasant personality and good work attitude
+ Values teamwork and able to motivate team members to achieve goals
+ Provides daily supervision, direction and leadership to all House Hosts of the hotel
+ Daily briefing and share important arrival guest, guest feedback, NPS score, World of Hyatt enrolment target and compliment Gallery Host who perform well
+ Acts as Manager on Duty in the absence of the Hotel Managers and General Manager
+ Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
+ Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
+ Maintains positive guest and colleague interactions with good working relationships.
Candidates who are shortlisted will be contacted for the next phase of the recruitment process
_Please note: only for local or candidates with ongoing working rights for Malaysia will be considered; this includes citizenship and permanent residency_
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Apply now to join our diverse and multitalented family of go-getters!
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Hyatt House Kuala Lumpur
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Lead Host - Revenue Manager
Posted 6 days ago
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Job Description
We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records!
**What we offer:**
+ Fun and exciting work environment
+ Intensive training in area of specialization with customized personal learning plan
+ Coaching and mentoring
+ Exposure to various multitasking tasks
+ Opportunity to participate in various leadership programs
+ Participation in Hyatt's programs and initiatives
This position reports directly to the Director of Sales
**Qualifications:**
**Key Qualifications:**
Education: Certificate or Higher Education Levels in Hospitality and Tourism Management or any major related field, Minimum 2 years work experience in revenue and reservation.
Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required
Experience: Relevant work experience in hotel operations is an advantage
Strong interpersonal communication skills
Ability to do multi-tasking
Desire to drive revenue and committed to the growth of the hotel
Pleasant personality
Working closely with Corporate Revenue Team
Review reservations booked daily, arrival report and other relevant reports
Responsible for preparation of occupancy forecast, training of Reservations Team, and implementation of policies and procedures
Liaise with Sales Department in regards to occupancy, rates' analysis, etc.
Follows up tentative bookings and update reservations' status
Review no-shows and cancelled reservations and processes charges according to Hotel's policies
Review rooms' blocking, groups, special requests, etc.
Bring to the attention of the Front Office Team when the Hotel's availability status is changed, and to prepare for necessary actions
Implement revenue management operations, procedures and best practices, that include competitors' analysis, environmental scanning, market modelling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control, new pricing concepts
Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.)
Prepare outline for and support the annual revenue budget process
Identify new revenue opportunities
Liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
Optimize and expand distribution partnerships
Challenge and influence the Hotel to improve service level and operational standards
_Creation of rate codes, rate plans, market segmentations, mapping of rates from Brand.com to OTAs via Channel Manager, working closely with Corporate Revenue Team in developing pricing strategies, including building rates for rooms and packages, and determining discounts and specialty rates, forecasting pricing and revenue based on demand and market trends (at least 3-months out), evaluating trends in the economy and hospitality industry, creating promotional plans to increase revenue and average room rate (ARR), understanding the inventory management process, generating revenue reports with the assistance of the available tools and rate management system_
**Requirements:**
· Analytical
· Understanding the business
· Attention to details
· Influencing outcomes
· Planning for business
· Team building
· Valuing diversity
· Leading people / Leadership
· Adaptability
· Drive for results
· Team focus
· Customer focus
A career with Hyatt opens a world of opportunities. We have continually been named as one of the World's Best Multinational Workplaces.
Candidates who are shortlisted will be contacted for the next phase of the recruitment process
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
**Primary Location:** MY-Kuala Lumpur
**Organization:** Hyatt House Kuala Lumpur
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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