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Showing 162 Customer Program Manager jobs in Malaysia
Customer Program Manager
Posted 9 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 2
**SAP Short Name:** MG2
**Job Title:** Customer Program Manager 2
**Job Code:** MG2-OPS-CPM
**Job Level:** Band 10
**Direct/Indirect Indicator:** Indirect
**Detailed Description**
+ Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
+ Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
+ Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Receives and resolves customer issues and complaints.
+ Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
**Knowledge/Skills/Competencies**
Job Requirements :
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials) .
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 2
**SAP Short Name:** MG2
**Job Title:** Customer Program Manager 2
**Job Code:** MG2-OPS-CPM
**Job Level:** Band 10
**Direct/Indirect Indicator:** Indirect
**Detailed Description**
+ Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
+ Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
+ Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Receives and resolves customer issues and complaints.
+ Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
**Knowledge/Skills/Competencies**
Job Requirements :
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials) .
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
0
Customer Program Manager 2
Posted 9 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 2
**SAP Short Name:** MG2
**Job Title:** Customer Program Manager 2
**Job Code:** MG2-OPS-CPM
**Job Level:** Band 10
**Direct/Indirect Indicator:** Indirect
**Summary**
Provides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers/supervisors salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ T.B.C.
**Knowledge/Skills/Competencies**
+ T.B.C.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Seven to ten years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 2
**SAP Short Name:** MG2
**Job Title:** Customer Program Manager 2
**Job Code:** MG2-OPS-CPM
**Job Level:** Band 10
**Direct/Indirect Indicator:** Indirect
**Summary**
Provides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers/supervisors salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ T.B.C.
**Knowledge/Skills/Competencies**
+ T.B.C.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Seven to ten years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
1
Customer Program Manager 2 1
Posted 9 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 2
**SAP Short Name:** MG2
**Job Title:** Customer Program Manager 2
**Job Code:** MG2-OPS-CPM
**Job Level:** Band 10
**Direct/Indirect Indicator:** Indirect
**Detailed Description**
Job Responsibilities :
+ Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
+ Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
+ Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Receives and resolves customer issues and complaints.
+ Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
**Knowledge/Skills/Competencies**
Job Requirements :
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials) .
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Typical Experience**
+ Seven to ten years of relevant experience
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 2
**SAP Short Name:** MG2
**Job Title:** Customer Program Manager 2
**Job Code:** MG2-OPS-CPM
**Job Level:** Band 10
**Direct/Indirect Indicator:** Indirect
**Detailed Description**
Job Responsibilities :
+ Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
+ Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
+ Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Receives and resolves customer issues and complaints.
+ Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
**Knowledge/Skills/Competencies**
Job Requirements :
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials) .
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Typical Experience**
+ Seven to ten years of relevant experience
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
2
09 - Customer Program Manager 1
Posted 9 days ago
Job Viewed
Job Description
Req ID:
Remote Position: Hybrid
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
**Summary**
We are seeking a results-driven Customer Program Manager to lead customer programs from initiation to fulfilment. This role serves as the key interface between customers and internal teams, ensuring smooth execution, strong relationships, and on-time delivery in a fast-paced semiconductor environment.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Act as the main point of contact for customers and build strong relationships
+ Understand customer needs and drive program success
+ Manage end-to-end programs to ensure timely delivery and commitment alignment including FG shipment, RMA handling and spot-buy activities.
+ Collaborate with cross-functional teams to meet OTD, inventory management, operation revenue and quality targets
+ Oversee daily operations and work closely with the production planner, including order fulfilment and shipments
+ Analyse demand forecasts vs production capacity, identify risks, and resolve supply constraints.
+ Strategically load all customer demands into system.
+ Track milestones, resolve issues, and ensure on-time project completion
+ Monitor on SCM performance and material readiness (CTB)
+ Prepare quotation and ensure customer satisfied and accept the quote.
+ Prepare reports and presentations for stakeholders
+ Manage backlog priorities and adapt to changing customer needs
+ Identify opportunities for improvement and business growth
**Knowledge/Skills/Competencies**
+ Degree in Operation Management / Engineering / Planning related field
+ **Total 6 to 8 years of relevant experience with 4+ years** in **semiconductor**
+ Strong stakeholder management and problem-solving skills
+ Ability to work under pressure in a fast-paced environment
+ Excellent communication and presentation skills
+ Proficiency in Excel, PowerPoint, and reporting tools (macros preferred)
+ Knowledge of SAP and MRP is advantageous
+ PMP certification is a plus
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: Hybrid
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
**Summary**
We are seeking a results-driven Customer Program Manager to lead customer programs from initiation to fulfilment. This role serves as the key interface between customers and internal teams, ensuring smooth execution, strong relationships, and on-time delivery in a fast-paced semiconductor environment.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Act as the main point of contact for customers and build strong relationships
+ Understand customer needs and drive program success
+ Manage end-to-end programs to ensure timely delivery and commitment alignment including FG shipment, RMA handling and spot-buy activities.
+ Collaborate with cross-functional teams to meet OTD, inventory management, operation revenue and quality targets
+ Oversee daily operations and work closely with the production planner, including order fulfilment and shipments
+ Analyse demand forecasts vs production capacity, identify risks, and resolve supply constraints.
+ Strategically load all customer demands into system.
+ Track milestones, resolve issues, and ensure on-time project completion
+ Monitor on SCM performance and material readiness (CTB)
+ Prepare quotation and ensure customer satisfied and accept the quote.
+ Prepare reports and presentations for stakeholders
+ Manage backlog priorities and adapt to changing customer needs
+ Identify opportunities for improvement and business growth
**Knowledge/Skills/Competencies**
+ Degree in Operation Management / Engineering / Planning related field
+ **Total 6 to 8 years of relevant experience with 4+ years** in **semiconductor**
+ Strong stakeholder management and problem-solving skills
+ Ability to work under pressure in a fast-paced environment
+ Excellent communication and presentation skills
+ Proficiency in Excel, PowerPoint, and reporting tools (macros preferred)
+ Knowledge of SAP and MRP is advantageous
+ PMP certification is a plus
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
3
Customer Project Manager
Posted 9 days ago
Job Viewed
Job Description
**Meet the Team**
Welcome to the Cisco Customer Experience Centre (CXC) , a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.
Our teams operate across strategic regions worldwide, bridging time zones, languages, and local regulations to deliver a seamless and relevant customer experience. We are focused on the entire customer lifecycle , from initial vision through adoption to value realization - ensuring that every customer achieves meaningful business outcomes through expert-led engagements.
**Your Impact**
As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly shape how Cisco delivers value to customers on a global scale.
You will:
+ Act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions
+ Institutionalize next-generation project management methodologies, fostering a culture of AI-fluency and innovation under Cisco's PMO framework
+ Drive predictive delivery by leveraging AI-driven insights to proactively manage project lifecycles ,identifying and mitigating risks before they impact any constraints.
+ Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation
+ Present service business value to customers, influencing their assessment, planning, and management of critical projects
**Responsibilities**
+ Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
+ Manage large and complex infrastructure projects within an account or group of accounts
+ Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
+ Develop and present proposals and final agreements to customers and internal stakeholders
+ Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
+ Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
+ Influence customers in the assessment, planning, and management of related projects
+ Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency
**Minimum Qualifications**
+ Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
+ Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of **9-15** years
+ Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
+ Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
+ Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
+ English proficiency is required for collaboration with regional and global teams.
+ Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements
**Preferred Qualifications**
+ Advanced degree preferred e.g. MBA, MCA, or M.Tech
+ Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
+ Hands-on experience with Agile/Scrum project methodologies, demonstrating flexibility and iterative delivery practices
+ Basic technical knowledge equivalent to CCNA or higher, demonstrating foundational understanding of networking and infrastructure concepts
+ Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and productivity
+ Experience in program-level financial management, including revenue forecasting, margin optimization, and strategic resource planning
+ Track record of successfully leading large-scale, cross-functional teams across multiple geographies and business units
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Welcome to the Cisco Customer Experience Centre (CXC) , a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.
Our teams operate across strategic regions worldwide, bridging time zones, languages, and local regulations to deliver a seamless and relevant customer experience. We are focused on the entire customer lifecycle , from initial vision through adoption to value realization - ensuring that every customer achieves meaningful business outcomes through expert-led engagements.
**Your Impact**
As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly shape how Cisco delivers value to customers on a global scale.
You will:
+ Act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions
+ Institutionalize next-generation project management methodologies, fostering a culture of AI-fluency and innovation under Cisco's PMO framework
+ Drive predictive delivery by leveraging AI-driven insights to proactively manage project lifecycles ,identifying and mitigating risks before they impact any constraints.
+ Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation
+ Present service business value to customers, influencing their assessment, planning, and management of critical projects
**Responsibilities**
+ Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
+ Manage large and complex infrastructure projects within an account or group of accounts
+ Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
+ Develop and present proposals and final agreements to customers and internal stakeholders
+ Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
+ Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
+ Influence customers in the assessment, planning, and management of related projects
+ Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency
**Minimum Qualifications**
+ Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
+ Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of **9-15** years
+ Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
+ Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
+ Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
+ English proficiency is required for collaboration with regional and global teams.
+ Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements
**Preferred Qualifications**
+ Advanced degree preferred e.g. MBA, MCA, or M.Tech
+ Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
+ Hands-on experience with Agile/Scrum project methodologies, demonstrating flexibility and iterative delivery practices
+ Basic technical knowledge equivalent to CCNA or higher, demonstrating foundational understanding of networking and infrastructure concepts
+ Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and productivity
+ Experience in program-level financial management, including revenue forecasting, margin optimization, and strategic resource planning
+ Track record of successfully leading large-scale, cross-functional teams across multiple geographies and business units
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Is this job a match or a miss?
Apply Now
4
Customer Project Manager - Japanese language support
Posted 9 days ago
Job Viewed
Job Description
**Meet the Team**
**Cisco is the catalyst for the AI-driven era, powering the secure, intelligent, and sustainable infrastructure that connects the world. As pioneers in networking evolved to orchestrating the vast, complex digital ecosystems of the future.**
**Today, we are building teams that are redefining the boundaries of AI-native networking, cybersecurity resilience, hybrid cloud, and quantum-ready connectivity. Imagine creating technologies that solve the world's most pressing challenges from decarbonizing industries to securing the global digital landscape. Collaborate with visionary innovators in a culture that champions diversity, flexibility, and purpose, consistently recognized as a Great Place to Work, your career at Cisco offers the platform to build the world of tomorrow.**
**Your Impact**
**This role requires a self-motivated, flexible leader capable of balancing multiple complex projects simultaneously while driving AI-led transformation.**
**Connect with Cisco internal teams, customers, and partners across functions to achieve significant business results and project success.**
**Drive the quality, efficiency, and effectiveness of CX functions through AI-integrated processes and digitized delivery.**
**Act as a Trusted Advisor to Engineering teams to influence product features, updates, and roadmaps based on real-world project data.**
**Serve as a strategic advisor to help customers achieve business outcomes, operational objectives, and service milestones.**
**Provide mentorship to impact and elevate the broader CX PM community.**
**Responsibilities:**
**Manage the full project lifecycle (from order to cash) across scope, time, cost, quality, and risk using both Waterfall and Agile methodologies.**
**Actively mentor and develop Project Specialists to build high-performing delivery teams.**
**Lead the deployment of leading-edge technologies within highly complex customer IT infrastructure environments.**
**Manage workstreams and projects independently as part of larger programs and portfolios.**
**Develop comprehensive project plans, including financial, resource, and material requirements.**
**Leverage AI assistants and prompt engineering to automate routine management tasks, including real-time meeting intelligence, action item tracking, and status reporting to maximize productivity.**
**Drive Predictive Delivery and Data Integrity by utilizing the Digitized Delivery platform and AI-driven insights to manage lifecycles proactively, identifying and mitigating risks before they impact timelines.**
**Lead multiple simultaneous, multi-disciplinary customer-facing projects, including internal Cisco initiatives and ongoing optimization services.**
**Contribute to the evolution of PMO methodologies and internal program optimization by collaborating with the Program Management Community.**
**Consult with customers and partners to plan, design, install, configure, and integrate Cisco's suite of products to accelerate business outcomes.**
**Identify and drive automation opportunities, leading teams of engineers to implement solutions that increase delivery excellence and operational efficiency.**
**Minimum Qualifications**
**5-8 years of relevant end-to-end project management experience leading complex, customer-facing projects.**
**Education: College/University degree or equivalent. MBA/MCA/MTech preferred.**
**IT Industry Project Management experience in the deployment of leading-edge technologies in a highly complex environment within functional or matrix organizations.**
**Proficient in running scope, time, cost, quality, human resources, risk and communications of a project.**
**Confirmed experience in the deployment of leading-edge technologies in highly complex IT environments within functional or matrix organizations.**
**Professional PM Certifications: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred).**
**Proficiency in PM toolsets including MS-Project, JIRA, Confluence, and Excel, with a demonstrated ability to integrate AI tools for project automation.**
**Japanese language proficiency is required as the role supports Japanese-speaking customers and stakeholders. English proficiency is also required for collaboration with regional and global teams.**
**Strong foundational knowledge of network architecture (routing, switching, internet protocols) and Cisco hardware/software solutions.**
**Preferred Qualifications**
**Demonstrable experience in Telecom/Service Provider Infrastructure project delivery.**
**Demonstrated ability to influence, empower, and work in a highly cross-functional matrix environment to drive outcome-based execution.**
**Experience with contract Change Management processes and leading partner delivery/commercials for 3rd party resources.**
**Demonstrated success in building and launching programs within budget while running multiple, concurrent timelines.**
**Having Agile/Scrum project experience would be an added advantage.**
**Adaptable to diverse time zone requirements to meet global schedules.**
**Willingness to travel locally and internationally as required by project scope.**
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
**Cisco is the catalyst for the AI-driven era, powering the secure, intelligent, and sustainable infrastructure that connects the world. As pioneers in networking evolved to orchestrating the vast, complex digital ecosystems of the future.**
**Today, we are building teams that are redefining the boundaries of AI-native networking, cybersecurity resilience, hybrid cloud, and quantum-ready connectivity. Imagine creating technologies that solve the world's most pressing challenges from decarbonizing industries to securing the global digital landscape. Collaborate with visionary innovators in a culture that champions diversity, flexibility, and purpose, consistently recognized as a Great Place to Work, your career at Cisco offers the platform to build the world of tomorrow.**
**Your Impact**
**This role requires a self-motivated, flexible leader capable of balancing multiple complex projects simultaneously while driving AI-led transformation.**
**Connect with Cisco internal teams, customers, and partners across functions to achieve significant business results and project success.**
**Drive the quality, efficiency, and effectiveness of CX functions through AI-integrated processes and digitized delivery.**
**Act as a Trusted Advisor to Engineering teams to influence product features, updates, and roadmaps based on real-world project data.**
**Serve as a strategic advisor to help customers achieve business outcomes, operational objectives, and service milestones.**
**Provide mentorship to impact and elevate the broader CX PM community.**
**Responsibilities:**
**Manage the full project lifecycle (from order to cash) across scope, time, cost, quality, and risk using both Waterfall and Agile methodologies.**
**Actively mentor and develop Project Specialists to build high-performing delivery teams.**
**Lead the deployment of leading-edge technologies within highly complex customer IT infrastructure environments.**
**Manage workstreams and projects independently as part of larger programs and portfolios.**
**Develop comprehensive project plans, including financial, resource, and material requirements.**
**Leverage AI assistants and prompt engineering to automate routine management tasks, including real-time meeting intelligence, action item tracking, and status reporting to maximize productivity.**
**Drive Predictive Delivery and Data Integrity by utilizing the Digitized Delivery platform and AI-driven insights to manage lifecycles proactively, identifying and mitigating risks before they impact timelines.**
**Lead multiple simultaneous, multi-disciplinary customer-facing projects, including internal Cisco initiatives and ongoing optimization services.**
**Contribute to the evolution of PMO methodologies and internal program optimization by collaborating with the Program Management Community.**
**Consult with customers and partners to plan, design, install, configure, and integrate Cisco's suite of products to accelerate business outcomes.**
**Identify and drive automation opportunities, leading teams of engineers to implement solutions that increase delivery excellence and operational efficiency.**
**Minimum Qualifications**
**5-8 years of relevant end-to-end project management experience leading complex, customer-facing projects.**
**Education: College/University degree or equivalent. MBA/MCA/MTech preferred.**
**IT Industry Project Management experience in the deployment of leading-edge technologies in a highly complex environment within functional or matrix organizations.**
**Proficient in running scope, time, cost, quality, human resources, risk and communications of a project.**
**Confirmed experience in the deployment of leading-edge technologies in highly complex IT environments within functional or matrix organizations.**
**Professional PM Certifications: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred).**
**Proficiency in PM toolsets including MS-Project, JIRA, Confluence, and Excel, with a demonstrated ability to integrate AI tools for project automation.**
**Japanese language proficiency is required as the role supports Japanese-speaking customers and stakeholders. English proficiency is also required for collaboration with regional and global teams.**
**Strong foundational knowledge of network architecture (routing, switching, internet protocols) and Cisco hardware/software solutions.**
**Preferred Qualifications**
**Demonstrable experience in Telecom/Service Provider Infrastructure project delivery.**
**Demonstrated ability to influence, empower, and work in a highly cross-functional matrix environment to drive outcome-based execution.**
**Experience with contract Change Management processes and leading partner delivery/commercials for 3rd party resources.**
**Demonstrated success in building and launching programs within budget while running multiple, concurrent timelines.**
**Having Agile/Scrum project experience would be an added advantage.**
**Adaptable to diverse time zone requirements to meet global schedules.**
**Willingness to travel locally and internationally as required by project scope.**
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Is this job a match or a miss?
Apply Now
5
Customer Project Manager - Korean and English/Japanese speaking
Posted 9 days ago
Job Viewed
Job Description
**Meet the Team**
Cisco is the catalyst for the AI-driven era, powering the secure, intelligent, and sustainable infrastructure that connects the world. As pioneers in networking evolved to orchestrating the vast, complex digital ecosystems of the future.
Today, we are building teams that are redefining the boundaries of AI-native networking, cybersecurity resilience, hybrid cloud, and quantum-ready connectivity. Imagine creating technologies that solve the world's most pressing challenges from decarbonizing industries to securing the global digital landscape. Collaborate with visionary innovators in a culture that champions diversity, flexibility, and purpose, consistently recognized as a Great Place to Work, your career at Cisco offers the platform to build the world of tomorrow.
**Your Impact**
+ This role requires a self-motivated, flexible leader capable of balancing multiple complex projects simultaneously while driving AI-led transformation.
+ Connect with Cisco internal teams, customers, and partners across functions to achieve significant business results and project success.
+ Drive the quality, efficiency, and effectiveness of CX functions through AI-integrated processes and digitized delivery.
+ Act as a Trusted Advisor to Engineering teams to influence product features, updates, and roadmaps based on real-world project data.
+ Serve as a strategic advisor to help customers achieve business outcomes, operational objectives, and service milestones.
+ Provide mentorship to impact and elevate the broader CX PM community.
**Responsibilities:**
+ Manage the full project lifecycle (from order to cash) across scope, time, cost, quality, and risk using both Waterfall and Agile methodologies.
+ Actively mentor and develop Project Specialists to build high-performing delivery teams.
+ Lead the deployment of leading-edge technologies within highly complex customer IT infrastructure environments.
+ Manage workstreams and projects independently as part of larger programs and portfolios.
+ Develop comprehensive project plans, including financial, resource, and material requirements.
+ Leverage AI assistants and prompt engineering to automate routine management tasks, including real-time meeting intelligence, action item tracking, and status reporting to maximize productivity.
+ Drive Predictive Delivery and Data Integrity by utilizing the Digitized Delivery platform and AI-driven insights to manage lifecycles proactively, identifying and mitigating risks before they impact timelines.
+ Lead multiple simultaneous, multi-disciplinary customer-facing projects, including internal Cisco initiatives and ongoing optimization services.
+ Contribute to the evolution of PMO methodologies and internal program optimization by collaborating with the Program Management Community.
+ Consult with customers and partners to plan, design, install, configure, and integrate Cisco's suite of products to accelerate business outcomes.
+ Identify and drive automation opportunities, leading teams of engineers to implement solutions that increase delivery perfection and operational efficiency.
**Minimum Qualifications**
+ 5-8 years of relevant end-to-end project management experience leading complex, customer-facing projects.
+ Education: College/University degree or equivalent. MBA/MCA/MTech preferred.
+ IT Industry Project Management experience in the deployment of leading-edge technologies in a highly complex environment within functional or matrix organizations.
+ Proficient in managing scope, time, cost, quality, human resources, risk and communications of a project.
+ Proven experience in the deployment of leading-edge technologies in highly complex IT environments within functional or matrix organizations.
+ Professional PM Certifications: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred).
+ Proficiency in PM toolsets including MS-Project, JIRA, Confluence, and Excel, with a demonstrated ability to integrate AI tools for project automation.
+ Korean language proficiency is required as the role supports Korean-speaking customers and stakeholders. English or Japanese proficiency is also required for collaboration with other regional and global teams.
+ Strong foundational knowledge of network architecture (routing, switching, internet protocols) and Cisco hardware/software solutions.
**Preferred Qualifications**
+ Proven experience in Telecom/Service Provider Infrastructure project delivery.
+ Demonstrated ability to influence, motivate, and work in a highly cross-functional matrix environment to drive outcome-based execution.
+ Experience with contract Change Management processes and managing partner delivery/commercials for 3rd party resources.
+ Demonstrated success in building and launching programs within budget while managing multiple, concurrent timelines.
+ Having Agile/Scrum project experience would be an added advantage.
+ Adaptable to diverse time zone requirements to meet global schedules.
+ Willingness to travel locally and internationally as required by project scope.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Cisco is the catalyst for the AI-driven era, powering the secure, intelligent, and sustainable infrastructure that connects the world. As pioneers in networking evolved to orchestrating the vast, complex digital ecosystems of the future.
Today, we are building teams that are redefining the boundaries of AI-native networking, cybersecurity resilience, hybrid cloud, and quantum-ready connectivity. Imagine creating technologies that solve the world's most pressing challenges from decarbonizing industries to securing the global digital landscape. Collaborate with visionary innovators in a culture that champions diversity, flexibility, and purpose, consistently recognized as a Great Place to Work, your career at Cisco offers the platform to build the world of tomorrow.
**Your Impact**
+ This role requires a self-motivated, flexible leader capable of balancing multiple complex projects simultaneously while driving AI-led transformation.
+ Connect with Cisco internal teams, customers, and partners across functions to achieve significant business results and project success.
+ Drive the quality, efficiency, and effectiveness of CX functions through AI-integrated processes and digitized delivery.
+ Act as a Trusted Advisor to Engineering teams to influence product features, updates, and roadmaps based on real-world project data.
+ Serve as a strategic advisor to help customers achieve business outcomes, operational objectives, and service milestones.
+ Provide mentorship to impact and elevate the broader CX PM community.
**Responsibilities:**
+ Manage the full project lifecycle (from order to cash) across scope, time, cost, quality, and risk using both Waterfall and Agile methodologies.
+ Actively mentor and develop Project Specialists to build high-performing delivery teams.
+ Lead the deployment of leading-edge technologies within highly complex customer IT infrastructure environments.
+ Manage workstreams and projects independently as part of larger programs and portfolios.
+ Develop comprehensive project plans, including financial, resource, and material requirements.
+ Leverage AI assistants and prompt engineering to automate routine management tasks, including real-time meeting intelligence, action item tracking, and status reporting to maximize productivity.
+ Drive Predictive Delivery and Data Integrity by utilizing the Digitized Delivery platform and AI-driven insights to manage lifecycles proactively, identifying and mitigating risks before they impact timelines.
+ Lead multiple simultaneous, multi-disciplinary customer-facing projects, including internal Cisco initiatives and ongoing optimization services.
+ Contribute to the evolution of PMO methodologies and internal program optimization by collaborating with the Program Management Community.
+ Consult with customers and partners to plan, design, install, configure, and integrate Cisco's suite of products to accelerate business outcomes.
+ Identify and drive automation opportunities, leading teams of engineers to implement solutions that increase delivery perfection and operational efficiency.
**Minimum Qualifications**
+ 5-8 years of relevant end-to-end project management experience leading complex, customer-facing projects.
+ Education: College/University degree or equivalent. MBA/MCA/MTech preferred.
+ IT Industry Project Management experience in the deployment of leading-edge technologies in a highly complex environment within functional or matrix organizations.
+ Proficient in managing scope, time, cost, quality, human resources, risk and communications of a project.
+ Proven experience in the deployment of leading-edge technologies in highly complex IT environments within functional or matrix organizations.
+ Professional PM Certifications: PMP, PRINCE2, ITIL, or SCRUM/ACP (PMP highly preferred).
+ Proficiency in PM toolsets including MS-Project, JIRA, Confluence, and Excel, with a demonstrated ability to integrate AI tools for project automation.
+ Korean language proficiency is required as the role supports Korean-speaking customers and stakeholders. English or Japanese proficiency is also required for collaboration with other regional and global teams.
+ Strong foundational knowledge of network architecture (routing, switching, internet protocols) and Cisco hardware/software solutions.
**Preferred Qualifications**
+ Proven experience in Telecom/Service Provider Infrastructure project delivery.
+ Demonstrated ability to influence, motivate, and work in a highly cross-functional matrix environment to drive outcome-based execution.
+ Experience with contract Change Management processes and managing partner delivery/commercials for 3rd party resources.
+ Demonstrated success in building and launching programs within budget while managing multiple, concurrent timelines.
+ Having Agile/Scrum project experience would be an added advantage.
+ Adaptable to diverse time zone requirements to meet global schedules.
+ Willingness to travel locally and internationally as required by project scope.
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Is this job a match or a miss?
Apply Now
6
Customer Program Management Specialist
Posted 9 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Customer Program Management Specialist
**Job Code:** SPE-OPS-CPM
**Job Level:** Band 08
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
+ With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
+ Strong participation in pricing/bid preparation and the development and management of contract terms.
+ Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
+ Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
**Knowledge/Skills/Competencies**
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials)
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
**ATS:** This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
**CCS:** This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Customer Program Management Specialist
**Job Code:** SPE-OPS-CPM
**Job Level:** Band 08
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
+ With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
+ Strong participation in pricing/bid preparation and the development and management of contract terms.
+ Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
+ Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
**Knowledge/Skills/Competencies**
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials)
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
**ATS:** This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
**CCS:** This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
7
08 - Customer Program Management Specialist
Posted 9 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 1
**SAP Short Name:** MG1
**Job Title:** Customer Focused Team Manager 1
**Job Code:** MG1-OPS-CFT
**Job Level:** Band 09
**Profile-Holding:** Y
**Direct/Indirect Indicator:** Indirect
**Summary**
Manager of a Customer Focused team within a site. With management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. May include direct management of some manufacturing activities. Monitors and reports on the execution of the customer's business within the site within cost budgets, and with direction leads improvements in performance and reduction in cost. Reports to a CFT Manager or Director. Interfaces with customer at an operating level. This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/department's operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees' performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Leads a Customer Focused team within a site.
+ Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
+ The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
+ The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
+ With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
+ Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
+ Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
+ With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.
+ Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.
+ Monitors performance of business execution using MOR and other appropriate metrics.
+ Reports on performance to site management, and may present data to customer
+ Reports to management on financial performance of the business.
+ Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.
+ Recommends and manages the CFT budget and financial forecast.
+ Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
+ Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.
+ Works with functional leads to evaluate CFT member performance and sets customer focused objectives.
+ Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
+ Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT.
+ Participates in and may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.
**Knowledge/Skills/Competencies**
+ Knowledge of the production process and the tools and equipment used in the process.
+ Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
+ Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See Has good and developing skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see Ability with support and guidance to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
+ Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines with support from more senior colleagues
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Occasional overnight travel may be required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Five to seven years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Manager 1
**SAP Short Name:** MG1
**Job Title:** Customer Focused Team Manager 1
**Job Code:** MG1-OPS-CFT
**Job Level:** Band 09
**Profile-Holding:** Y
**Direct/Indirect Indicator:** Indirect
**Summary**
Manager of a Customer Focused team within a site. With management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. May include direct management of some manufacturing activities. Monitors and reports on the execution of the customer's business within the site within cost budgets, and with direction leads improvements in performance and reduction in cost. Reports to a CFT Manager or Director. Interfaces with customer at an operating level. This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/department's operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees' performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Leads a Customer Focused team within a site.
+ Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
+ The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
+ The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
+ With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
+ Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
+ Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
+ With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.
+ Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.
+ Monitors performance of business execution using MOR and other appropriate metrics.
+ Reports on performance to site management, and may present data to customer
+ Reports to management on financial performance of the business.
+ Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.
+ Recommends and manages the CFT budget and financial forecast.
+ Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
+ Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.
+ Works with functional leads to evaluate CFT member performance and sets customer focused objectives.
+ Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
+ Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT.
+ Participates in and may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.
**Knowledge/Skills/Competencies**
+ Knowledge of the production process and the tools and equipment used in the process.
+ Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
+ Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See Has good and developing skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see Ability with support and guidance to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
+ Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines with support from more senior colleagues
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Occasional overnight travel may be required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Five to seven years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
8
06 - Customer Program Management Associate
Posted today
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
**Summary**
**Detailed Description**
**Knowledge/Skills/Competencies**
**Physical Demands**
**Typical Experience**
**Typical Education**
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
**ATS:** This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
**CCS:** This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
**Summary**
**Detailed Description**
**Knowledge/Skills/Competencies**
**Physical Demands**
**Typical Experience**
**Typical Education**
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
**ATS:** This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
**CCS:** This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
Apply Now
9