Queue Coordinator Service Engineer

Full Job Description

• Providing in-house repairing for printer/desktop and laptop
• Monitoring dedicated queues to ensure SLAs are maintained.
• Proper assignment of tickets as well as facilitation of resource allocation based on work load
• Assist in coordinating with customers for project
• Response to customer emails and follow up end to end
• Prepare quotation for customer enquiry and issuance of billing to customer after job had completed
• Receive and respond any query to all requester in timely manner
• Prepare daily, weekly, monthly report to customer
• Provide update to team lead/management where applicable and any other task assigned by manager

Requirements:

• Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent
• Preferably with relevant working experience of minimum 1-2 year
• Required Skills: Well verse in MS Office - Excel, Words and Powerpoint.
• Resourceful and ability to work under minimal supervision.
• Willing to work overtime if required
• Able to converse and write well in English.
• Experience working with customer technology and support requirements.
• Experience working with SLAs
• Strong time management and strong interpersonal skills/communication skills
• Ability to adapt and prioritize work independently in a dynamic environment
• Able to start in short notice is highly preferable
• 1 year contract position