It Executive

Full Job Description

• Provide level 1 onsite IT support services to internal users
• Provide level 1 office computers and desktop applications support for office and remote employees
• Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning.
• Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines
• Maintain and monitor computer room equipment's and facilities
  
  

• at least 2 year of work experience
• Bachelor's degree or above
• good English
• ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance
• Basic knowledge about network troubleshooting such as ping, telnet etc.
• Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc.
• Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction
• ITIL certification preferred, with experience in IT technical support for multinational companies.
  
  

• medical insurance
• birthday gift voucher
• meal allowance
• transport allowance
• KPI allowance
• team building
• others