IT Support Intern

Full Job Description

• SPM/Fresh Graduate/Intern is encouraged to apply
• Basic IT Knowledge
• Strong problem-solving and analytical skills.
• Not afraid to speak up and provide recommendations to the team.
• Take the initiative to help others.
• Mature and pleasant personality.
• Polite and patient to handle clients.
• Strong follow-up abilities.
• You need to have good communication skills
• Languages: English, Mandarin, and Bahasa Malaysia.
  
  

• Act as the primary point of contact for customer support, liaising between customers and internal staff for all support activities.
• Conduct testing as needed.
• Manage and oversee support phases, ensuring timely execution and resolution.
• Have a deep understanding of the business and its products
• Resolve issues and risks associated with assigned support.
• Collaborate with project managers to identify and resolve problems.
• Conduct internal testing on reported issues and new releases before customer deployment.
• Prepare and update documentation for existing software/solutions.
• Create and maintain comprehensive documentation, knowledge base articles, and best practices for clients and team members.
• Applicant would be willing to work on Rotational Shift between 4:00 pm to 9:00 am
• Day Shift 4:00 pm to 1:00 am
• Night Shift 1:00 am to 9:00 am
• One Month 4 Day off