GSD - FG - L1 Production Support MY (GT - SD - FCA - L1 Support FTC)

Job Purpose .

To provide the Application Support function for the entire Tech Business Enablers - Risk & Compliance application systems.

Key Responsibilities .

Application Support

• Responsible for meeting all application support SLA's within Risk & Compliance application systems.
• End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions.
• Executes application support strategies from Incident to Problem Management within T Business Enablers application systems
• Participating role in application support to encourage and build desired organisational culture, values and reputation in the T&O Business Enablers application support team
• Involvement with other pillars to drive and facilitate collaboration across support teams for sharing of best practices.

People Management

• Provides advice and support to Application Support team members and to achieve Tech Business Enablers overall support objectives.

Regulatory Compliance

• Ensures compliance with regulatory requirements (eg. BNM, MAS, etc.) and internal/external auditors.

Job Specification .

Qualifications

(Basic Degree/Diploma etc.)

Bachelor's Degree in Computer Science, Information Technology or related discipline

Professional Qualification and/or Regulatory, Licensing requirements

ITIL Professional Qualification

Relevant Work Experience

6-8 years of experience of relevantbanking background in Risk & Compliance application support for banking / financial institutions is preferred

Required Competencies and Skills .

Competencies/Skills

(Essential to succeed in this job)

Technical/ Functional skills

• Understanding of application support management, methods and tools.
• Technical background in Application IT infrastructure, Access management and IT Security.
• Familiar with Level 1, 2 and 3 support roles and responsibilities.
• Understanding of the Business Enablers banking related businesses and technology.
• Incident, Problem and Change Management Practices
• Root Cause Analysis Practices
• Software Development Life Cycle (SDLC) Framework and Practices
• Diverse IT Operating Environment i.e. Mainframe, Windows, Unix and Linux
• Technology Risk Drivers
• Analytical
• Troubleshooting
• Problem-solving

Personal Skills (Soft Competencies (Core/Leadership))

• Ability to build relationships and work well with peers and technology stakeholders and interact effectively with internal and external parties.
• Ability to plan and schedule within the team.
• Display good leadership qualities, high commitment and drive day to day support functions.

• Ability to manage and work Independently in various working environment to achieve department and company objectives.