Customer Service Administrative Assistant

Full Job Description

Job Responsibility

• Data Management: Create, update, and maintain accurate records in company databases, ensuring all information is current and complete.
• Customer Support: Address customer inquiries, follow up on tasks, and provide excellent communication to ensure customer satisfaction.
• Towing Coordination: Handle and monitor towing assignments, claims notifications, and acceptance of claims offers.
• Database Management: Check and update database systems of the company to ensure task completion and accuracy.
• Meeting Support: Prepare meeting agendas, schedule appointments, coordinate and prepare meeting materials, and record minutes.
• Document Handling: Manage document and clerical duties for marking jobs, including issuing invoices and quotations.
• Communication: Answer phone calls, emails, messages, and manage correspondence to maintain clear communication channels.
• Training Coordination: Supervise, train, and support staff, coordinate training sessions, and maintain training records.
• Office Efficiency: Coordinate office activities, secure compliance with SOPs, policies, and objectives.
• Problem Solving: Resolve administrative and operational problems, supporting managers and team members as needed.
  
  

Job Requirements

• Bachelor's degree in Business Administration, Management, or related field preferred.
• Proven experience in administrative coordination, customer support, or related roles.
• Preferably 2 years of working experience in the related field
• Strong organizational skills with attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Proficiency in using office software and systems.
• Ability to handle multiple tasks and prioritize effectively.
• Outgoing personality with the ability to engage in presentations.Customer-focused mindset with strong problem-solving abilities.
  
  

Job Benifits

In acknowledgment of exceptional performance and unwavering dedication, our high-achieving staff members are entitled to exclusive benefits, such as:

• Performance-Based Bonuses: Our high-performing employees receive performance-based bonuses as a token of appreciation for their outstanding contributions.
• Medical Insurance: Our high-achieving staff members enjoy comprehensive medical insurance coverage, ensuring their health and peace of mind.
• These benefits are a testament to our commitment to recognizing and valuing the hard work and commitment of our exceptional team members.
• Mon-Fri (9 - 5.30pm) , Alternate Saturdays