Customer Service Officer

Full Job Description

• To efficiently handle inbound and outbound customer call and message inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls and messages.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
  
  

• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy
  
  

• EPF, SOCSO, EIS
• Annual Bonus
• Public Holiday
• Annual Promote and Increment Opportunity
• Training
• Referral Bonus
• Gathering Meals
• MC Leave
• Medical Allowance
• Staff Free Birthday Cakes
• Staff Purchase Discount
• Festive Angpao
• Wedding and Funeral Leave
• Maternity Leave