Customer Service Officer

Full Job Description

About Us

Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.

It provides users with the necessary information and technology to make more informed investment decisions. Investors have access to advanced charting tools, technical analytics, and Level 2 data. Moomoo grows with its users, cultivating a community where investors share, learn, and grow together in one place. Moomoo provides free access to investment courses, educational materials, and interactive events that any investor, at any level, can gain from. Users can join forum discussions, trading topics, and seminars to better their investment knowledge and insights.

Founded in Silicon Valley, California, moomoo operates as a global investment platform across multiple countries, including Singapore, Australia, Japan, and Malaysia. As a subsidiary of a Nasdaq Listed company, moomoo proudly serves as a global strategic partner of the New York Stock Exchange (NYSE), garnering numerous international accolades. More than just an investment platform, moomoo is your trusted companion on an enriching investment journey.

If you are looking to be a part of one of the most trend-setting fintech company in the industry and contributing to the revolution of how investors are investing You are looking at the right place to be as we are currently hiring!

Responsibilities:

• Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Actively perform consultation works for customers/clients, to handle first priority and important inquiries, addressing any technical or operational issues that they encountered, maintain accurate customer records and documentation.
• Resolve customer/clients' complaints, issues and disputes promptly and professionally, escalating complex cases as necessary.
• Responsible for proper recording, filing and organizing of customer feedback and suggestions.
• Work closely with internal teams and the respective departments to address customer/clients' inquiries, resolve technical issues, and improve overall user experience with emphasizing customer/clients' feedback and overall user satisfaction.
• Contribute to the development of customer service processes, knowledge bases, and training materials.
• Perform with other ad-hoc duties as per assigned from time to time.

Requirements:

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial-related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

We offer a comprehensive and holistic work experience and package as follows

• Competitive compensation & benefits.
• Fun loving and diverse work environment.
• Business casual work attire everyday.