Customer Service Officer

Full Job Description

• Reply customer messages within 15 minutes, reply messages and follow up based on different situation
• Able to organize and analyze customer intention and information in order to improve the response to customer
• To maintain and update customerâs records using excel
• To handle client complaints and take appropriate action to resolve them.
• To attend to incoming calls, messages, emails, enquiries from social media & website.
• To key in data and report to person in charge every day