Customer Service Executive -English

Full Job Description

We are hiring for Customer Success Specialist for a Social Media Project
English - Read Write Speak fluently
Location: Bayan Lepas, Penang
Salary: RM 2,500 - RM3,000 + 300 RM Language Allowance

24/7 Rotational Shift-5 days a week

Understand customer inquiries and respond via applicable channels: email, chat, and call backs
Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in English.