Customer Service (Email)

Full Job Description

• Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
• Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
• Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
• Ability to work under pressure and with minimum supervision;
• Ability to multi-task and with good attention to detail;
  
  

• 5 working days, 2 rest days (can be on weekend or weekdays)
  
  

• Morning
• 8:00am-5:00pm
• 9:00am-6:00pm
• Evening
• 1:00pm-10:00pm
• 3:00pm-12:00am
  
  

• Basic salary: RM2,150.00 (Fixed)
• KPI allowance: Maximum RM1000.00 (performance based)
• Shift allowance (depends on working shift)
• OT allowance (If applicable)
  
  

• Able to start on 4 March 2024
• Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
• Good command in English and Bahasa Malaysia (read, written, and spoken)
• Computer literate with basic knowledge of MS Office applications,
• Pass pre-phone interview & written assessments
  
  

• Annual Increment (Based on performance)
• Annual Bonus (Based on performance)
• Referral program (Reward provided - T&C Applied)