100 jobs in NTT America, Inc.
MS Engineer (L1) Japanese-speaking
Cyberjaya
NTT America, Inc.
Posted today
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The MS Engineer (L1) Japanese-speaking is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. It focuses on first-line support for standard and low complexity incidents and service requests. This role focuses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The MS Engineer (L1) Japanese-speaking may also contribute to / support on project work as and when required.
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Provides telephonic or chat support to clients when required.
+ Schedules maintenance activity windows for patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Updates existing knowledge articles or create new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering disaster recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
+ Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
+ Basic IT Skill; using PC on daily basis
+ Language requirement:
For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
For Japanese native candidates: Intermediate to business level English
**Advantageous Certifications: (not mandatory, but good to have)**
+ Up-to-date and relevant ITIL certification
+ COMPTIA
+ Any certificate related to M365
+ Service Desk Analyst
+ BJPT (Business Japanese Proficiency Test)
**Required experience:**
+ Entry-level experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.).
+ Basic knowledge of ITIL processes.
**Advantageous Experience:**
+ Experience in customer service especially in Japanese.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The MS Engineer (L1) Japanese-speaking is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. It focuses on first-line support for standard and low complexity incidents and service requests. This role focuses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The MS Engineer (L1) Japanese-speaking may also contribute to / support on project work as and when required.
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Provides telephonic or chat support to clients when required.
+ Schedules maintenance activity windows for patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Updates existing knowledge articles or create new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering disaster recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
+ Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
+ Basic IT Skill; using PC on daily basis
+ Language requirement:
For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
For Japanese native candidates: Intermediate to business level English
**Advantageous Certifications: (not mandatory, but good to have)**
+ Up-to-date and relevant ITIL certification
+ COMPTIA
+ Any certificate related to M365
+ Service Desk Analyst
+ BJPT (Business Japanese Proficiency Test)
**Required experience:**
+ Entry-level experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.).
+ Basic knowledge of ITIL processes.
**Advantageous Experience:**
+ Experience in customer service especially in Japanese.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
0
Messaging Services Advisor (M365Platform-EOP)
Petaling Jaya
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Summary**
Messaging Services Senior Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem, Power Platform administrator, SharePoint, onedrive and MS Teams.
**Responsibilities:**
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Flexible working in shifts supportingSGT or MYT time zonesteady state operations.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learningTechnical Skillset
+ Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
+ Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
+ A Power Platform administrator oversees the governance, security, and day-to-day operations of an organization's low-code environment, including Power Apps , Power Automate, and Microsoft Copilot Studio
+ In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystemSecurity hardening and patch/update management support
+ Collaboration components configuration management
+ Search engine configuration management and Content management configuration support
+ Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
+ Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
+ Experience and knowledge of the following technologies:
+ MS Teams,Direct routing, Enterprise voice o Creating and routing of Zoom Telephony
+ Manage MS Teams that reside in a cloud environment or obtained as a hosted Service
+ Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
+ Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
+ Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
+ The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
+ Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
+ Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
+ Stay up to date with the latest M365 features, updates, and best practices.
+ Identify opportunities for improving M365 service delivery and user experience.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Summary**
Messaging Services Senior Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem, Power Platform administrator, SharePoint, onedrive and MS Teams.
**Responsibilities:**
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Flexible working in shifts supportingSGT or MYT time zonesteady state operations.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learningTechnical Skillset
+ Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
+ Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
+ A Power Platform administrator oversees the governance, security, and day-to-day operations of an organization's low-code environment, including Power Apps , Power Automate, and Microsoft Copilot Studio
+ In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystemSecurity hardening and patch/update management support
+ Collaboration components configuration management
+ Search engine configuration management and Content management configuration support
+ Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
+ Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
+ Experience and knowledge of the following technologies:
+ MS Teams,Direct routing, Enterprise voice o Creating and routing of Zoom Telephony
+ Manage MS Teams that reside in a cloud environment or obtained as a hosted Service
+ Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
+ Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
+ Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
+ The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
+ Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
+ Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
+ Stay up to date with the latest M365 features, updates, and best practices.
+ Identify opportunities for improving M365 service delivery and user experience.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
1
Messaging Services Advisor
Petaling Jaya
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Description**
Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online
**Responsibilities**
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
**Technical Skillset**
+ Health checks, reporting, monitoring, capacity management and proactive configuration management support
+ In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem Security hardening and patch/update management support
+ Collaboration components configuration management
+ Search engine configuration management and Content management configuration support
+ Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
+ Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users
+ Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides deep subject matter expertise, advice, and program delivery
+ Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
+ Performs root cause analysis on failed components and implements corrective measures
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
**Qualification & Experience Requirements**
+ Bachelor's degree in computer science, Engineering, or related field.
+ 8+ years of experience Sharepoint Online and one drive.
+ Microsoft Sharepoint certification preferred.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Description**
Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online
**Responsibilities**
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
**Technical Skillset**
+ Health checks, reporting, monitoring, capacity management and proactive configuration management support
+ In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem Security hardening and patch/update management support
+ Collaboration components configuration management
+ Search engine configuration management and Content management configuration support
+ Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
+ Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users
+ Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides deep subject matter expertise, advice, and program delivery
+ Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
+ Performs root cause analysis on failed components and implements corrective measures
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
**Qualification & Experience Requirements**
+ Bachelor's degree in computer science, Engineering, or related field.
+ 8+ years of experience Sharepoint Online and one drive.
+ Microsoft Sharepoint certification preferred.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
2
Messaging Services Advisor (MS Teams & Zoom)
Petaling Jaya
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
**The** Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies-Microsoft teams and Zooms administration.
**Responsibilities:**
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
**Technical Skillset-**
Experience and knowledge of the following technologies:
+ MS Teams
+ Direct routing, Enterprise voice o Creating and routing of Zoom Telephony
+ Management of DID services will be done using available tools in Zoom
+ Manage Zoom and MS Teams that reside in a cloud environment or obtained as a hosted Service
+ Zoom admin with hands on experience in managing organization's video conferencing infrastructure, user accounts, and security policies. They provision users, oversee hardware setups (like Zoom Rooms) , enforce compliance , and provide technical support.
+ Managing user and license management, ensuring security and compliance protocol managing and troubleshooting hardware and zoom rooms, monitoring call quality , generation and tracking performance reporting using zoom admin dashboard to optimize user experience.
+ MS Teams administrator Direct routing with MS Teams / MS-teams PSTN Direct routing. Configuring and Managing Direct Routing in Microsoft Teams
+ Manage team and channels in Microsoft Teams Audio conferencing users
+ Intermediate knowledge of IP Telephony
+ Knowledge of Server and Networking principles pertaining to enterprise environment
+ Performs maintenance on existing operating systems.
+ Evaluates, engineers, tests, recommends, and implements secure infrastructures.
+ Acts as a resource for system escalation issues.
+ Documents platform standards and processes for ongoing operations.
+ Gathers business requirements for system design and validates recommended solution for Change Management.
+ Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
+ Performs root cause analysis on failed components and implements corrective measures.
+ Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
+ Responsible for following company specific systems engineering standards.
+ Acquisitions: Add acquisitions' messaging environment under NTT Data Services, planning, development and sustaining included in this process.
+ Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks.
+ RCA for high severity issue, CRQ Deployments during weekends and holidays.
+ On Call Support: shift for all required work and done during weekends.
+ Provide Technical Documentation and training to L1 and Service desk.
**Requirements**
+ Bachelor's degree in computer science, Engineering, or related field.
+ 8+ years of experience MS Team & zoom administration.
+ Microsoft Teams certification preferred.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
**The** Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies-Microsoft teams and Zooms administration.
**Responsibilities:**
+ A customer-centric approach with a focus on delivering high-quality support.
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
**Technical Skillset-**
Experience and knowledge of the following technologies:
+ MS Teams
+ Direct routing, Enterprise voice o Creating and routing of Zoom Telephony
+ Management of DID services will be done using available tools in Zoom
+ Manage Zoom and MS Teams that reside in a cloud environment or obtained as a hosted Service
+ Zoom admin with hands on experience in managing organization's video conferencing infrastructure, user accounts, and security policies. They provision users, oversee hardware setups (like Zoom Rooms) , enforce compliance , and provide technical support.
+ Managing user and license management, ensuring security and compliance protocol managing and troubleshooting hardware and zoom rooms, monitoring call quality , generation and tracking performance reporting using zoom admin dashboard to optimize user experience.
+ MS Teams administrator Direct routing with MS Teams / MS-teams PSTN Direct routing. Configuring and Managing Direct Routing in Microsoft Teams
+ Manage team and channels in Microsoft Teams Audio conferencing users
+ Intermediate knowledge of IP Telephony
+ Knowledge of Server and Networking principles pertaining to enterprise environment
+ Performs maintenance on existing operating systems.
+ Evaluates, engineers, tests, recommends, and implements secure infrastructures.
+ Acts as a resource for system escalation issues.
+ Documents platform standards and processes for ongoing operations.
+ Gathers business requirements for system design and validates recommended solution for Change Management.
+ Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
+ Performs root cause analysis on failed components and implements corrective measures.
+ Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
+ Responsible for following company specific systems engineering standards.
+ Acquisitions: Add acquisitions' messaging environment under NTT Data Services, planning, development and sustaining included in this process.
+ Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks.
+ RCA for high severity issue, CRQ Deployments during weekends and holidays.
+ On Call Support: shift for all required work and done during weekends.
+ Provide Technical Documentation and training to L1 and Service desk.
**Requirements**
+ Bachelor's degree in computer science, Engineering, or related field.
+ 8+ years of experience MS Team & zoom administration.
+ Microsoft Teams certification preferred.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
3
Messaging Services Advisor (M365)
Petaling Jaya
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Description**
The Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem, Defender for O365, Enterprise vault.
A customer-centric approach with a focus on delivering high-quality support.
**Responsibilities**
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
Technical Skillset
+ Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
+ Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
+ Hands on experience in managing and administration of Enterprise vault. Archiving policies, indexing and storage managements.
+ Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
+ Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
+ Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
+ The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
+ Work closely with other teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
+ Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
+ Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
+ Stay up to date with the latest M365 features, updates, and best practices.
+ Identify opportunities for improving M365 service delivery and user experience.
Qualification
+ Bachelor's degree in computer science, Engineering, or related field.
+ 8+ years of experience Exchange Online and Microsoft Purview
+ Microsoft 365 certification preferred.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Description**
The Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem, Defender for O365, Enterprise vault.
A customer-centric approach with a focus on delivering high-quality support.
**Responsibilities**
+ Strong verbal and written communication skills, with the ability to explain technical concepts to end users- Understanding their requirements and creating a positive client experience throughout the total client journey.
+ Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
+ Works on abstract and complex problems requiring evaluation of intangible variables.
+ Integrates trends, data and information into plans, deliverables and recommendations.
+ Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
+ Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
+ Regularly exercises discretion and independent judgment on technical matters.
+ Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
+ Builds deeper understanding of processes, procedures, customers and organization
+ Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
Technical Skillset
+ Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
+ Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
+ Hands on experience in managing and administration of Enterprise vault. Archiving policies, indexing and storage managements.
+ Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
+ Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
+ Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
+ The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
+ Work closely with other teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
+ Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
+ Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
+ Stay up to date with the latest M365 features, updates, and best practices.
+ Identify opportunities for improving M365 service delivery and user experience.
Qualification
+ Bachelor's degree in computer science, Engineering, or related field.
+ 8+ years of experience Exchange Online and Microsoft Purview
+ Microsoft 365 certification preferred.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
4
VDI Systems Integration Advisor L2
Petaling Jaya
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Summary**
The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.
The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.
**Responsibilities**
+ Support on all escalated incidents from lower levels of support.
+ Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
+ Assess and implement complex VDI / App Delivery Virtualization projects using various technologies
+ Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
+ Supports his/her team when technical issues rise in his/her scope of expertise.
+ Develop repeatable standards and implementation processes to ensure product uniformity and quality
+ Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
+ Apply best practices, strategies, methodologies, and approaches to large scale projects
+ Create and maintain support documentation, work instructions and knowledge base articles
+ Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
+ Is available and able to drive high severity incidents that occur within the scope of their role
+ Participate in 24/7 on-call rotation
+ Adhere to the Change Management and other ITIL processes.
+ Accurate ticket documentation of the support request and troubleshooting steps taken
Required Skills
+ 5+ years of IT infrastructure technical implementation experience required
+ 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
+ Advanced and proven track record of engineering and supporting highly available Omnissa Horizon environments (Omnissa Certified Administrator - Horizon (OCA-H)).
+ 3+ years of experience with Azure Virtual Desktop.
+ Basic knowledge of storage subsystems.
+ Server hardware fundamentals
+ Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCA VMware Certified Associate highly preferred).
+ Extensive skills with Windows Networking, Active Directory, and profile management.
+ Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
+ Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
+ Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments
+ Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
+ Respect deadlines and procedures agreed at team level or with the customer
+ Ability to listen, learn and improve
+ Excellent English skills, both written and verbal
+ Nice to have: Windows 365, AWS Workspaces
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Job Summary**
The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.
The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.
**Responsibilities**
+ Support on all escalated incidents from lower levels of support.
+ Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
+ Assess and implement complex VDI / App Delivery Virtualization projects using various technologies
+ Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
+ Supports his/her team when technical issues rise in his/her scope of expertise.
+ Develop repeatable standards and implementation processes to ensure product uniformity and quality
+ Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
+ Apply best practices, strategies, methodologies, and approaches to large scale projects
+ Create and maintain support documentation, work instructions and knowledge base articles
+ Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
+ Is available and able to drive high severity incidents that occur within the scope of their role
+ Participate in 24/7 on-call rotation
+ Adhere to the Change Management and other ITIL processes.
+ Accurate ticket documentation of the support request and troubleshooting steps taken
Required Skills
+ 5+ years of IT infrastructure technical implementation experience required
+ 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
+ Advanced and proven track record of engineering and supporting highly available Omnissa Horizon environments (Omnissa Certified Administrator - Horizon (OCA-H)).
+ 3+ years of experience with Azure Virtual Desktop.
+ Basic knowledge of storage subsystems.
+ Server hardware fundamentals
+ Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCA VMware Certified Associate highly preferred).
+ Extensive skills with Windows Networking, Active Directory, and profile management.
+ Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
+ Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
+ Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments
+ Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
+ Respect deadlines and procedures agreed at team level or with the customer
+ Ability to listen, learn and improve
+ Excellent English skills, both written and verbal
+ Nice to have: Windows 365, AWS Workspaces
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
5
Technical Lead - Enterprise AI Solutions
Petaling Jaya
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The **Technical Lead** provides technical leadership in the design, development, and delivery of enterprise AI solutions for leading organisations across banking, healthcare, and other industries.
Lead a team of software engineers and data scientists while remaining actively involved in software architecture, solution design, and hands-on development. Working closely with Solution Architects, Product Owners, and customers, you will ensure our solutions are scalable, secure, maintainable, and delivered to the highest engineering standards.
This is a hands-on technical leadership role suited for someone who enjoys solving complex technical challenges, mentoring engineers, and driving engineering excellence
**Key responsibilities:**
+ Lead the technical design, architecture, and implementation of enterprise AI solutions.
+ Provide technical leadership and mentorship to software engineers and data scientists.
+ Translate business requirements into scalable technical solutions and implementation plans.
+ Review solution designs, architecture, and code to ensure quality, maintainability, and security.
+ Establish engineering standards, development best practices, and coding guidelines.
+ Drive technical decision-making throughout the software development lifecycle.
+ Collaborate with Solution Architects, Product Owners, and stakeholders to define technical roadmaps and project delivery plans.
+ Identify technical risks and implement mitigation strategies.
+ Support production deployments, troubleshooting, and continuous improvement initiatives.
+ Evaluate emerging technologies and recommend improvements to our products, platforms, and engineering practices
**Required Qualification & Experience:**
+ Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
+ Minimum **7 years** of professional software development experience.
+ Minimum **2 years** leading technical teams or serving as a technical lead on software projects.
+ Strong proficiency in **Python** , **Java** , or **Node.js** .
+ Experience designing and developing enterprise-scale applications and distributed systems.
+ Strong understanding of software architecture, design patterns, system integration, and scalable application design.
+ Experience with cloud platforms such as Azure or AWS.
+ Experience designing RESTful APIs, microservices, and event-driven architectures.
+ Strong understanding of SQL and NoSQL databases.
+ Experience with Docker, containerisation, and modern development workflows.
+ Excellent analytical, communication, and stakeholder management skills.
+ Demonstrated ability to mentor engineers and lead technical delivery.
**Preferred Qualifications**
Experience in one or more of the following areas is highly desirable.
**Cloud & Infrastructure**
+ Azure or AWS cloud platforms
+ Kubernetes and container orchestration
+ CI/CD pipelines and DevOps practices
+ Infrastructure as Code
+ Application monitoring and observability
**AI & Intelligent Applications**
+ Large Language Models (LLMs) and Generative AI applications
+ Retrieval-Augmented Generation (RAG)
+ AI agents and agentic workflows
+ LLM orchestration frameworks
+ Enterprise AI platforms and model integration
+ AI solution architecture
Vector databases and semantic search technologies
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The **Technical Lead** provides technical leadership in the design, development, and delivery of enterprise AI solutions for leading organisations across banking, healthcare, and other industries.
Lead a team of software engineers and data scientists while remaining actively involved in software architecture, solution design, and hands-on development. Working closely with Solution Architects, Product Owners, and customers, you will ensure our solutions are scalable, secure, maintainable, and delivered to the highest engineering standards.
This is a hands-on technical leadership role suited for someone who enjoys solving complex technical challenges, mentoring engineers, and driving engineering excellence
**Key responsibilities:**
+ Lead the technical design, architecture, and implementation of enterprise AI solutions.
+ Provide technical leadership and mentorship to software engineers and data scientists.
+ Translate business requirements into scalable technical solutions and implementation plans.
+ Review solution designs, architecture, and code to ensure quality, maintainability, and security.
+ Establish engineering standards, development best practices, and coding guidelines.
+ Drive technical decision-making throughout the software development lifecycle.
+ Collaborate with Solution Architects, Product Owners, and stakeholders to define technical roadmaps and project delivery plans.
+ Identify technical risks and implement mitigation strategies.
+ Support production deployments, troubleshooting, and continuous improvement initiatives.
+ Evaluate emerging technologies and recommend improvements to our products, platforms, and engineering practices
**Required Qualification & Experience:**
+ Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
+ Minimum **7 years** of professional software development experience.
+ Minimum **2 years** leading technical teams or serving as a technical lead on software projects.
+ Strong proficiency in **Python** , **Java** , or **Node.js** .
+ Experience designing and developing enterprise-scale applications and distributed systems.
+ Strong understanding of software architecture, design patterns, system integration, and scalable application design.
+ Experience with cloud platforms such as Azure or AWS.
+ Experience designing RESTful APIs, microservices, and event-driven architectures.
+ Strong understanding of SQL and NoSQL databases.
+ Experience with Docker, containerisation, and modern development workflows.
+ Excellent analytical, communication, and stakeholder management skills.
+ Demonstrated ability to mentor engineers and lead technical delivery.
**Preferred Qualifications**
Experience in one or more of the following areas is highly desirable.
**Cloud & Infrastructure**
+ Azure or AWS cloud platforms
+ Kubernetes and container orchestration
+ CI/CD pipelines and DevOps practices
+ Infrastructure as Code
+ Application monitoring and observability
**AI & Intelligent Applications**
+ Large Language Models (LLMs) and Generative AI applications
+ Retrieval-Augmented Generation (RAG)
+ AI agents and agentic workflows
+ LLM orchestration frameworks
+ Enterprise AI platforms and model integration
+ AI solution architecture
Vector databases and semantic search technologies
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
6
Service Desk Officer
Cyberjaya
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
7
Senior Software Engineer - Enterprise AI Solutions
Petaling Jaya
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Software Engineer designs, develops, and delivers enterprise-grade AI solutions for leading organizations across banking, healthcare, and other industries.
You will work on a diverse range of innovative solutions including conversational AI, Retrieval-Augmented Generation (RAG) platforms, AI agents, intelligent document processing, workflow automation, knowledge management systems, and enterprise integrations.
Working closely with Solution Architects, Data Scientists, and Technical Leads, you will build scalable, secure, and production-ready applications that solve real business challenges while leveraging modern cloud and AI technologies.
**Key responsibilities:**
+ Design, develop, and maintain scalable backend services, APIs, and enterprise applications.
+ Develop modern, responsive web applications and user interfaces.
+ Build enterprise AI solutions leveraging Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI agents, and workflow automation.
+ Integrate applications with enterprise systems, databases, REST APIs, authentication platforms, and third-party services.
+ Design and implement scalable, secure, and maintainable software following engineering best practices.
+ Participate in solution architecture, technical design discussions, and technology evaluations.
+ Perform code reviews and contribute to engineering standards and best practices.
+ Troubleshoot, optimise, and resolve application issues across development, testing, and production environments.
+ Collaborate closely with Product Owners, Solution Architects, Data Scientists, UI/UX Designers, DevOps Engineers, and fellow Software Engineers.
+ Continuously explore emerging technologies and contribute to improving engineering processes and product capabilities.
**Required Qualifications & Experience**
+ Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
+ Minimum **4 years** of professional software development experience.
+ Strong proficiency in **Python** , **Java** , or **Node.js** .
+ Experience developing modern web applications using **React** , **Vue.js** , or **Angular** .
+ Strong understanding of software architecture, object-oriented programming, design patterns, and clean coding principles.
+ Experience designing and developing RESTful APIs and microservices.
+ Hands-on experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
+ Experience with Git and collaborative software development workflows.
+ Familiarity with Docker and containerised application development.
+ Strong analytical, debugging, and problem-solving skills.
+ Excellent communication skills with the ability to collaborate effectively in Agile teams.
**Preferred Qualifications**
Experience in one or more of the following areas is highly desirable.
**Cloud & Infrastructure**
+ Azure or AWS cloud platforms
+ Kubernetes and container orchestration
+ CI/CD pipelines and DevOps practices
+ Application monitoring and observability
**AI & Intelligent Applications**
+ Large Language Models (LLMs) and Generative AI applications
+ Retrieval-Augmented Generation (RAG)
+ AI agents and agentic workflows
+ LLM orchestration frameworks
+ Prompt engineering and AI evaluation
+ Enterprise AI platforms and model integration
+ Vector databases and semantic search technologies
**Enterprise Application Development**
+ Enterprise authentication and identity management (OAuth2, OpenID Connect, Microsoft Entra ID, SAML)
+ Event-driven architectures and messaging platforms
+ API integrations with enterprise applications
+ Secure software development practices
+ Performance optimisation and scalable application design
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Software Engineer designs, develops, and delivers enterprise-grade AI solutions for leading organizations across banking, healthcare, and other industries.
You will work on a diverse range of innovative solutions including conversational AI, Retrieval-Augmented Generation (RAG) platforms, AI agents, intelligent document processing, workflow automation, knowledge management systems, and enterprise integrations.
Working closely with Solution Architects, Data Scientists, and Technical Leads, you will build scalable, secure, and production-ready applications that solve real business challenges while leveraging modern cloud and AI technologies.
**Key responsibilities:**
+ Design, develop, and maintain scalable backend services, APIs, and enterprise applications.
+ Develop modern, responsive web applications and user interfaces.
+ Build enterprise AI solutions leveraging Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI agents, and workflow automation.
+ Integrate applications with enterprise systems, databases, REST APIs, authentication platforms, and third-party services.
+ Design and implement scalable, secure, and maintainable software following engineering best practices.
+ Participate in solution architecture, technical design discussions, and technology evaluations.
+ Perform code reviews and contribute to engineering standards and best practices.
+ Troubleshoot, optimise, and resolve application issues across development, testing, and production environments.
+ Collaborate closely with Product Owners, Solution Architects, Data Scientists, UI/UX Designers, DevOps Engineers, and fellow Software Engineers.
+ Continuously explore emerging technologies and contribute to improving engineering processes and product capabilities.
**Required Qualifications & Experience**
+ Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
+ Minimum **4 years** of professional software development experience.
+ Strong proficiency in **Python** , **Java** , or **Node.js** .
+ Experience developing modern web applications using **React** , **Vue.js** , or **Angular** .
+ Strong understanding of software architecture, object-oriented programming, design patterns, and clean coding principles.
+ Experience designing and developing RESTful APIs and microservices.
+ Hands-on experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
+ Experience with Git and collaborative software development workflows.
+ Familiarity with Docker and containerised application development.
+ Strong analytical, debugging, and problem-solving skills.
+ Excellent communication skills with the ability to collaborate effectively in Agile teams.
**Preferred Qualifications**
Experience in one or more of the following areas is highly desirable.
**Cloud & Infrastructure**
+ Azure or AWS cloud platforms
+ Kubernetes and container orchestration
+ CI/CD pipelines and DevOps practices
+ Application monitoring and observability
**AI & Intelligent Applications**
+ Large Language Models (LLMs) and Generative AI applications
+ Retrieval-Augmented Generation (RAG)
+ AI agents and agentic workflows
+ LLM orchestration frameworks
+ Prompt engineering and AI evaluation
+ Enterprise AI platforms and model integration
+ Vector databases and semantic search technologies
**Enterprise Application Development**
+ Enterprise authentication and identity management (OAuth2, OpenID Connect, Microsoft Entra ID, SAML)
+ Event-driven architectures and messaging platforms
+ API integrations with enterprise applications
+ Secure software development practices
+ Performance optimisation and scalable application design
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Apply Now
8
Network Engineer (L2)
Petaling Jaya
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cross Technology Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**Key responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provides second line remote and onsite technical support to clients.
+ Provides second line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**To thrive in this role, you need to have:**
+ Good communicate skills, both verbal and written.
+ Ability to plan activities and projects well in advance and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.
**Required experience:**
+ Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in diagnosis and troubleshooting.
+ Moderate level experience providing remote support in Collaboration technologies.
+ Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
+ Basic understanding of Network routing and switching.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cross Technology Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**Key responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provides second line remote and onsite technical support to clients.
+ Provides second line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**To thrive in this role, you need to have:**
+ Good communicate skills, both verbal and written.
+ Ability to plan activities and projects well in advance and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.
**Required experience:**
+ Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in diagnosis and troubleshooting.
+ Moderate level experience providing remote support in Collaboration technologies.
+ Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
+ Basic understanding of Network routing and switching.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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