15 jobs in Arvion Services

Job Overview:

We are looking for a passionate and customer-focused Customer Success Specialist to support customers for a leading hospitality brand. In this role, you will deliver exceptional customer service through phone, email, and live chat, ensuring every interaction reflects the high standards expected within the hospitality industry.

If you enjoy helping people, solving problems, and creating memorable customer experiences, this is an excellent opportunity to grow your career in a premium customer service environment.

What Will You Do:

• Respond to customer inquiries professionally via phone, email, and live chat.
• Provide accurate information and assistance related to hospitality services and guest experiences.
• Resolve customer concerns and complaints with empathy and professionalism.
• Deliver outstanding customer service aligned with premium hospitality standards.
• Collaborate with internal teams to ensure timely and effective issue resolution.
• Accurately document customer interactions and maintain service records.
• Achieve service quality, productivity, and customer satisfaction (CSAT) targets.
• Build strong customer relationships through excellent communication and problem-solving skills.

What Makes You a Good Fit:

• Excellent English with a minimum C1 level proficiency.
• Background in Hospitality, Hotel Management, Tourism, Customer Service, or a related field is an advantage.
• Fresh graduates with relevant hospitality exposure are encouraged to apply.
• Prior experience in a luxury or premium hospitality environment is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Ability to remain calm and professional in a fast-paced environment.
• Willing to work rotational shifts, including weekends and public holidays.
• Able to work in an onsite customer service environment.

What We Offer:

• Competitive salary package.
• Medical, dental and optical benefits.
• Comprehensive training and onboarding.
• Career growth and development opportunities.
• Supportive and collaborative work culture.
• Opportunity to work with a globally recognized hospitality brand.
• A dynamic environment where you can build a rewarding career in customer experience.

Job Overview:

We are seeking a Talent Acquisition Associate to support the recruitment process by sourcing, screening, and coordinating candidates for various positions. The successful candidate will play a key role in attracting top talent and ensuring a positive candidate experience throughout the hiring journey.

What Will You Do:

• Source candidates through job portals, social media, referrals, and networking channels.
• Screen resumes and conduct initial virtual interviews.
• Coordinate interviews between candidates and hiring managers.
• Maintain and update candidate records in the Applicant Tracking System (ATS).
• Build and maintain talent pipelines for current and future hiring needs.
• Assist with job postings and employer branding initiatives.
• Follow up with candidates throughout the recruitment process.
• Support offer preparation and onboarding activities.
• Prepare recruitment reports and hiring updates as required.
• Ensure a positive candidate experience and timely communication.

What Makes You A Good Fit:

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field.
• Fluency in English and Mandarin is mandatory.
• Minimum 2 years of experience in recruitment or talent acquisition is a strong advantage.
• Fresh graduates who are passionate about building a career in recruitment are encouraged to apply.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Familiarity with LinkedIn, job portals, and ATS platforms is a strong advantage.

What We Offer:

• Competitive salary package with performance-based incentives.
• Comprehensive training and mentorship in recruitment and talent acquisition.
• Exposure to regional and international hiring projects.
• Clear career progression and professional development opportunities.
• Collaborative and supportive team environment.
• Opportunity to work with diverse clients across multiple industries.
• Hands-on experience with modern recruitment tools, ATS platforms, and sourcing techniques.
• Flexible and dynamic work environment that encourages growth and innovation.

Job Overview:

We are looking for a Customer Service Executive to handle first-level support for corporate and consumer products. 

This role involves managing phone and email communications in Mandarin, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

What Will You Do:

• Provide first-level support to customers via phone, email, and fax for corporate and consumer products.
• Handle inbound and outbound calls, including enquiries on products, sales, promotions, e-Shop purchases, deliveries, and warranty registration.
• Liaise with relevant Business Units to resolve service requests and escalate issues when needed.
• Filter and manage calls to determine the need for on-site engineers or transfer to appropriate departments (e.g., software, hardware, or sales).
• Dispatch engineers for hardware-related issues and ensure first contact resolution (FCR) wherever possible.
• Assist customers with basic product guidance, consumable orders, and training-related enquiries.
• Record, track, and update customer cases accurately in CRM and internal trackers.
• Ensure all customer follow-ups, service level agreements (SLAs), and escalations are managed in a timely and professional manner.
• Maintain a high level of customer satisfaction while adhering to company policies, processes, and product knowledge.
• Perform administrative tasks and any assignments as directed by immediate superiors or department heads.

What Makes You A Good Fit:

• Must have SPM or equivalent qualifications.
• Previous experience in customer facing roles is an advantage (preferably in a call center or tech support).
• Fresh Graduates are encouraged to apply.
• Excellent verbal and written communication skills in Mandarin.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office.
• Customer-centric with a positive, solution-oriented mindset.
• Knowledge of hardware/software troubleshooting is a plus.

What We Offer:

• Five working days per week with flexible shifts; night shifts are not required.
• KPI Allowance: RM200/month
• Sick leave and annual leave entitlement.
• 5 mins from Ara Damansara LRT station and a shopping mall.
• The office is located next to the housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation programs.
• Clear career progression: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager.
• Internal Job Program (IJP): Opportunity to transfer to preferred departments (e.g., Finance, Human Resources) after one year to take on new challenges.

Job Overview:

Join a leading BPO company as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What Will You Do:

• Process client requests and solve issues via inbound phone calls and emails using internal CRM Tools
• Escalate the issue to the appropriate specialist when needed
• Update clients on their request status accordingly
• Achieve quarterly KPI targets set by the CS manager
• Perform other ad hoc tasks assigned by the manager

What Makes You A Good Fit:

• Must have SPM or equivalent certification
• Fresh graduates who are encouraged to apply (Full Training Provided will be provided)
• Good communication skills in Mandarin and English
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Willing to work on rotational shifts including night shift
• Willing to work in Ara Damansara, Selangor

What We Offer:

• KPI Allowance: RM500
• Night Shift Allowance: RM400
• Additional Working Allowance: RM 600
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station and a shopping mall. 
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's preferred departments within the company after 1 year.

Job Overview:

We are seeking a customer-focused and detail-oriented Customer Service Executive - Japanese Speaker to support Japanese-speaking customers for a global technology services organization. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering a positive customer experience through various communication channels. The ideal candidate possesses strong communication skills, a service-oriented mindset, and the ability to thrive in a fast-paced, multicultural environment.

What Will You Do:

• Provide professional customer support to Japanese-speaking customers via phone and email.
• Respond to customer inquiries and resolve issues in a timely and efficient manner.
• Accurately document customer interactions and update records in internal systems.
• Escalate complex cases to the appropriate teams and follow through to resolution.
• Maintain a high level of customer satisfaction by delivering quality service and support.
• Ensure compliance with company policies, procedures, and service standards.
• Collaborate with internal teams to resolve customer concerns and improve service delivery.
• Stay updated on operational processes, tools, and product information.
• Meet individual and team performance targets, including productivity and quality metrics.
  

What Makes You A Good Fit:

• Native Japanese speaker or JLPT N1 certified candidate is mandatory for non-native speakers.
• Excellent Japanese language proficiency (spoken, written, and reading comprehension).
• Good communication skills in English for internal communication.
• Fresh graduates are encouraged to apply.
• Previous customer service or customer-facing experience is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to handle customer interactions professionally and effectively.
• Comfortable working in a fast-paced and performance-driven environment.
• Basic proficiency in Microsoft Office applications and computer systems.
• Strong attention to detail and commitment to service excellence.
• Willing to work onsite in Cyberjaya and support rotational shifts.

What We Offer:

• Competitive salary package.
• RM500 monthly transportation allowance.
• Shift allowance for eligible shifts.
• Medical insurance and healthcare benefits.
• Annual leave and medical leave entitlement.
• Comprehensive training and onboarding program.
• Career development and advancement opportunities.
• Exposure to a global and multicultural work environment.
• Employee engagement activities and recognition programs.
• Visa sponsorship and relocation support for qualified international candidates.
  

Interview Process:

• Online Assessments
• Initial Screening Interview
• Operations Interview

Job Overview:

We are seeking a Junior Middle Office/ Back Office Specialist to support daily trading operations, client onboarding, and operational processes. This role is ideal for candidates with prior FX & CFDs brokerage experience who are looking to further develop their careers in a fast-paced financial environment.

What Will You Do:

• Monitor and support daily trade operations across trading platforms.
• Investigate trade execution, account discrepancies, and operational issues.
• Manage client account setup, onboarding, and CRM updates.
• Handle operational inquiries from clients and internal stakeholders.
• Generate operational reports and perform data verification.
• Support rebate processing, IB account maintenance, and account administration.
• Escalate complex trading, platform, or system-related issues.
• Ensure compliance with internal policies, procedures, and SLAs.
  

What Makes You A Good Fit:

• Fluent in Mandarin and English is mandatory.
• Minimum 1-2 year of experience in an FX & CFDs brokerage environment.
• Experience in Middle Office, Operations, Trade Support, Dealer Support, or Client Operations is a strong adavntage.
• Familiarity with MT4, MT5 platforms and C-trader.
• Strong analytical, problem-solving, and communication skills.
• Detail-oriented with the ability to work in a fast-paced environment.
• Willing to work in rotational shifts.
  

What We Offer:

• Competitive salary and benefits package.
• 100% Work-From-Home arrangement.
• Career growth opportunities within a global organization.
• Exposure to international financial markets and trading operations.
• Comprehensive training and supportive team environment.

Job Overview:

We are seeking a hands-on IT/MIS Infrastructure and Network Operations Executive to manage and support the company's IT infrastructure, network operations, and cybersecurity environment. This is a standalone role where you will be the primary onsite IT resource, ensuring stable, secure, and efficient IT operations while working closely with the IT Manager and regional IT teams.

What Will You Do:

• Manage and maintain IT infrastructure, including servers, networks, client devices, and datacenter equipment.
• Administer Windows Server, Active Directory, Microsoft Intune, Azure, and VMware environments.
• Support and troubleshoot network, infrastructure, and security-related issues.
• Manage firewalls, VPNs, backups, disaster recovery, and business continuity processes.
• Oversee IT operations including incident, change, patch, and asset management.
• Support IT infrastructure and security projects.
• Coordinate with vendors and regional IT stakeholders to ensure smooth IT operations.
• Ensure compliance with IT security standards, policies, and best practices.

What Makes You a Good Fit:

• Bachelor's Degree in IT, Computer Science, or a related field.
• Minimum 3 years of experience in IT infrastructure, system administration, or network support.
• Strong knowledge of Windows Server, Active Directory, Intune, Azure, and VMware.
• Experience with networking technologies, firewalls, VPNs, backup solutions, and IT security.
• Strong troubleshooting and problem-solving skills.
• Comfortable working independently and taking ownership of IT operations.
• Excellent communication, documentation, and vendor management skills.
• Proactive, responsible, and a strong team player.

What We Offer:

• Competitive salary package to offer.
• Opportunity to work in a well-established multinational automotive business.
• Exposure to enterprise-level infrastructure, cloud, networking, and cybersecurity technologies.
• Regional project exposure and collaboration with global IT teams.
• Professional growth and continuous learning opportunities.
• Supportive management and a collaborative working environment.

Job Overview:

We are seeking a hands-on Robotics Deployment Engineer to lead the deployment, commissioning, and optimization of Autonomous Ground Vehicle (AGV) systems in real-world environments. You will be responsible for configuring, tuning, testing, and supporting autonomous rover platforms to ensure reliable and safe operations across agricultural, industrial, and commercial applications.

What You Will Do:

• Deploy, configure, and commission AGV systems at customer sites.
• Set up and validate autopilot platforms such as ArduPilot, ArduRover, and PX4.
• Perform system calibration, testing, and field acceptance validation.
• Ensure stable and safe autonomous operations before project handover.
• Tune PID controllers for steering, throttle, braking, and skid-steer systems.
• Optimize navigation and control parameters based on terrain, traction, and operational requirements.
• Configure and validate RTK-GNSS systems for high-precision positioning.
• Improve localization performance through sensor fusion and system tuning.
• Integrate and calibrate sensors including IMUs, RTK-GNSS, LiDAR, radar, wheel encoders, and odometry systems.
• Diagnose and resolve communication issues across CAN, UART, I2C, and SPI interfaces.
• Validate obstacle avoidance, navigation, and path-following performance.
• Conduct system demonstrations, trials, and performance evaluations.
• Troubleshoot and resolve field-level operational issues.
• Collaborate with R&D and Product Development teams to improve deployment processes and system reliability.
• Provide structured feedback to support continuous product enhancement.

What Makes You a Good Fit:

• Bachelor's Degree in Robotics, Mechatronics, Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related field.
• 2–5 years of experience in robotics deployment, autonomous vehicles, AGVs, UAVs, or related systems.
• Hands-on experience with ArduPilot, ArduRover, PX4, or similar autonomous navigation platforms.
• Strong understanding of PID tuning, control systems, and autonomous vehicle behaviour.
• Experience working with RTK-GNSS systems and high-precision positioning technologies.
• Knowledge of sensor fusion, localization, navigation, and obstacle avoidance systems.
• Familiarity with communication protocols including CAN, UART, I2C, and SPI.
• Basic programming skills in Python and/or C++.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Willingness to travel and work in outdoor field environments when required.
• Excellent communication and collaboration skills.

What We Offer:

• Opportunity to work on cutting-edge AGV, robotics, and autonomous technologies.
• Exposure to real-world deployments across multiple industries.
• Collaborative and innovation-driven work environment.
• Career growth and professional development opportunities.
• Competitive salary and benefits package.

Job Overview:

We are seeking a passionate and experienced Robotics Engineer to join our R&D and product development team. This role focuses on the end-to-end development of Autonomous Ground Vehicle (AGV) solutions, from system design and prototyping to deployment and commercialization. The successful candidate will play a key role in developing robust, scalable, and market-ready autonomous robotics products.

What You Will Do:

• Design, develop, and integrate AGV systems, including hardware, software, sensors, and control systems.
• Build, test, and validate AGV prototypes, refining designs based on field testing and user feedback.
• Develop and optimize navigation, localization, path planning, and obstacle avoidance algorithms.
• Integrate sensors such as LiDAR, GPS, IMU, cameras, and other perception systems.
• Develop robotics software using ROS and embedded platforms.
• Collaborate with mechanical, electronics, software, manufacturing, and commercial teams throughout the product lifecycle.
• Support product deployment, technical demonstrations, and customer onboarding activities.
• Ensure compliance with relevant industry, safety, and operational standards.
• Prepare technical documentation, test reports, and system specifications.
• Support manufacturing and production teams to ensure product readiness for commercialization.

What Makes You a Good Fit:

• Bachelor's or Master's Degree in Robotics, Mechatronics, Electrical/Electronic Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in robotics or AGV product development.
• Proven experience supporting products through the full lifecycle, from concept and prototyping to deployment and commercialization.
• Strong knowledge of ROS (Robot Operating System), SLAM, autonomous navigation, and robotics software development.
• Experience integrating sensors including LiDAR, GPS, IMU, cameras, and perception systems.
• Proficiency in C++ and Python.
• Understanding of embedded systems, control systems, and robotics architecture.
• Experience developing path planning, localization, and obstacle avoidance solutions.
• Familiarity with industrial automation, warehouse robotics, or autonomous vehicle technologies is an advantage.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in a fast-paced and cross-functional environment.

What We Offer:

• Opportunity to work on cutting-edge robotics and autonomous technologies.
• Exposure to end-to-end product development and commercialization.
• Collaborative and innovation-driven work environment.
• Career growth and professional development opportunities.
• Competitive salary and benefits package.