Outbound Tour Operations Lead

Kota Kinabalu, Sabah Golden Destinations by ICE HOLIDAYS Sdn Bhd

Posted 20 days ago

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Job Description

Fewer than 15 applicants. Your chances are good!

Posted a day ago • Closing 25 Aug 2025

Minimum Requirements:
  • Achieve at least Diploma certificate
  • Minimum of 5 years of experience in the travel industry.
  • Proficient in English and Mandarin (both written and spoken).
  • Strong leadership, communication, and interpersonal skills. Able to motivate and guide a diverse team while maintaining a high level of professionalism and customer service.
  • Highly attentive to detail, with strong follow-up skills and the ability to manage multiple projects simultaneously.
  • Comfortable working with computer systems and mobile technology. Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and travel booking systems.
  • Willingness to travel for work-related purposes when necessary.
  • Location: Sabah, Kota Kinabalu (Temporary will work on a remote basis).
Responsibilities:
  • Partnership Management: Oversee relationships with DMCs, accommodation providers, and cruise lines.
  • Team Leadership: Supervise and train the team on booking systems (GDS, cruise engines) and tour operations.
  • Tour Operations: Manage itinerary planning, costing, bookings, and ground arrangements.
  • Sales Support: Guide the sales team in promoting tour packages and ensure customer satisfaction.
  • Training & Education: Provide product and destination training to internal teams and partners.
  • Field Work: Represent the company at events, travel fairs, and manage airport duties when needed.
  • Reporting: Monitor tour operations performance and implement improvements for efficiency.
Benefits:
  • EPF/SOCSO
  • Annual Company trip (For Confirmed Employees)
  • Group PA insurance (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Outpatient medical coverage from registered clinics
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, payslips etc)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone

Additional Benefits:

  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Company Trip
  • 5 Working Days
  • Training Provided

Destination Knowledge, Itinerary Planning, Customer Service

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