What Jobs are available for Support Specialist in Kuala Lumpur?
Showing 314 Support Specialist jobs in Kuala Lumpur
Support Specialist
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 17 days ago
Job Viewed
Job Description
Join to apply for the
Support Specialist
role at
Standard Chartered .
1 week ago Be among the first 25 applicants.
Job Summary The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.
Key Responsibilities
Ensure maximum service quality and stability through prompt response to technical incidents and identify opportunities for continual service improvement. In specific technical areas, also involved in change control to prevent instability.
Manage high-priority incidents, provide end-to-end support, and resolve issues within SLA.
Conduct root cause analysis for significant issues and ensure follow-up actions are completed.
Maintain the stability of production systems, providing second and third level support for diagnosis and resolution as per SLA.
Oversee production changes, releases, and rollouts with minimal impact on stability, reviewing dependencies on surrounding systems and infrastructure.
Ensure proper technical planning for production changes, including fallback and implementation plans.
Create and update support and contingency documentation and processes.
Contribute to monthly dashboards on incident and problem trends, including SIP and RCA action items.
Participate in cross-training and knowledge transfer activities within support teams.
Skills and Experience
6+ years in Java and PEGA programming languages.
Technical skills: Java, PEGA, AWS, Linux; API and Kubernetes are advantages.
Qualifications Bachelor's degree in IT or Computer Science.
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Support Specialist
role at
Standard Chartered .
1 week ago Be among the first 25 applicants.
Job Summary The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.
Key Responsibilities
Ensure maximum service quality and stability through prompt response to technical incidents and identify opportunities for continual service improvement. In specific technical areas, also involved in change control to prevent instability.
Manage high-priority incidents, provide end-to-end support, and resolve issues within SLA.
Conduct root cause analysis for significant issues and ensure follow-up actions are completed.
Maintain the stability of production systems, providing second and third level support for diagnosis and resolution as per SLA.
Oversee production changes, releases, and rollouts with minimal impact on stability, reviewing dependencies on surrounding systems and infrastructure.
Ensure proper technical planning for production changes, including fallback and implementation plans.
Create and update support and contingency documentation and processes.
Contribute to monthly dashboards on incident and problem trends, including SIP and RCA action items.
Participate in cross-training and knowledge transfer activities within support teams.
Skills and Experience
6+ years in Java and PEGA programming languages.
Technical skills: Java, PEGA, AWS, Linux; API and Kubernetes are advantages.
Qualifications Bachelor's degree in IT or Computer Science.
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0
Customer Support Specialist
Kuala Lumpur, Kuala Lumpur
Justforex
Posted 5 days ago
Job Viewed
Job Description
Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Apply for Customer Support Specialist
Full name Email Phone I have a link to a resume Attach a resume as a file I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.
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Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Apply for Customer Support Specialist
Full name Email Phone I have a link to a resume Attach a resume as a file I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.
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1
Customer Support Specialist
Kuala Lumpur, Kuala Lumpur
Yinson GreenTech
Posted 12 days ago
Job Viewed
Job Description
The Customer Support Specialist at ChargEV serves as the frontline representative, ensuring a smooth and positive experience for EV drivers and customers. This role involves delivering timely and empathetic support across multiple channels, addressing inquiries related to charging stations, mobile app, payment processes and promotional campaigns.
Success in this role requires a good blend of technical knowledge, customer service expertise, and cross-functional collaboration. You will troubleshoot issues, guide users effectively, and work closely with internal teams to ensure swift and accurate resolutions. Additionally, you’ll contribute to service improvements by identifying recurring challenges and supporting the rollout of new products and features.
Success in this role means you’ll need to stay informed about the latest EV technologies and customer expectations while consistently delivering high quality support that builds trust and enhances user satisfaction.
Key Duties & Responsibilities
Serve as the first point of contact for customers via chat, phone, and email regarding EV charging issues, inquiries, and feedback.
Troubleshoot and resolve technical and transactional issues related to charging stations, mobile apps, and payment systems.
Monitor charging station performance and sessions and elevate outages or faulty chargers to the technical team.
Coordinate closely with internal teams, vendors, and roaming partners to ensure timely issue resolution.
Track customer satisfaction and follow up diligently to ensure a closed-loop customer experience.
Collaborate with operations and technical teams to enhance service quality and customer satisfaction.
Participate in regular check-ins and feedback sessions with customers to gather insights and identify areas for improvement.
Contribute actively to knowledge base updates to maintain an up-to-date and accurate information repository.
Demonstrate a strong commitment to customer satisfaction by empathizing with customer scenarios and communicating urgency and feedback across the organization.
Requirements
Bachelor's Degree in Business Administration, Communications, or any related Field
Practical experience in customer support or service roles
Experience in customer service or a related field with hands on use of ticketing systems is desirable.
Strong problem-solving skills with the ability to manage complex customer issues effectively, including handling irate customers with professionalism.
Confident and proactive communicator, comfortable taking calls at any time, and capable of conveying urgency and empathy.
Willingness to go above and beyond to ensure customers are well cared for.
Experience in cross functional collaboration to integrate customer experience into various business processes.
Ability to work well under pressure and manage multiple tasks simultaneously.
Proficiency in both written and spoken English and Malay is a must.
Committed to working on a shift basis, with coverage from 8:00 AM to 5:00 PM and 1:00 PM to 10:00 PM, weekends and public holidays.
Fresh graduates are welcomed to apply
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Success in this role requires a good blend of technical knowledge, customer service expertise, and cross-functional collaboration. You will troubleshoot issues, guide users effectively, and work closely with internal teams to ensure swift and accurate resolutions. Additionally, you’ll contribute to service improvements by identifying recurring challenges and supporting the rollout of new products and features.
Success in this role means you’ll need to stay informed about the latest EV technologies and customer expectations while consistently delivering high quality support that builds trust and enhances user satisfaction.
Key Duties & Responsibilities
Serve as the first point of contact for customers via chat, phone, and email regarding EV charging issues, inquiries, and feedback.
Troubleshoot and resolve technical and transactional issues related to charging stations, mobile apps, and payment systems.
Monitor charging station performance and sessions and elevate outages or faulty chargers to the technical team.
Coordinate closely with internal teams, vendors, and roaming partners to ensure timely issue resolution.
Track customer satisfaction and follow up diligently to ensure a closed-loop customer experience.
Collaborate with operations and technical teams to enhance service quality and customer satisfaction.
Participate in regular check-ins and feedback sessions with customers to gather insights and identify areas for improvement.
Contribute actively to knowledge base updates to maintain an up-to-date and accurate information repository.
Demonstrate a strong commitment to customer satisfaction by empathizing with customer scenarios and communicating urgency and feedback across the organization.
Requirements
Bachelor's Degree in Business Administration, Communications, or any related Field
Practical experience in customer support or service roles
Experience in customer service or a related field with hands on use of ticketing systems is desirable.
Strong problem-solving skills with the ability to manage complex customer issues effectively, including handling irate customers with professionalism.
Confident and proactive communicator, comfortable taking calls at any time, and capable of conveying urgency and empathy.
Willingness to go above and beyond to ensure customers are well cared for.
Experience in cross functional collaboration to integrate customer experience into various business processes.
Ability to work well under pressure and manage multiple tasks simultaneously.
Proficiency in both written and spoken English and Malay is a must.
Committed to working on a shift basis, with coverage from 8:00 AM to 5:00 PM and 1:00 PM to 10:00 PM, weekends and public holidays.
Fresh graduates are welcomed to apply
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2
Customer Support Specialist
Kuala Lumpur, Kuala Lumpur
PCA Group Sdn Bhd
Posted 17 days ago
Job Viewed
Job Description
Job Overview
Join to apply for the
Customer Support Specialist
role at
PCA Group Sdn Bhd This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Responsibilities
To handle customer inquiries and provide solutions to all customer-related problems. Provide high quality customer service via Live Chat support. Be guided by the company's service standards. Follow communication procedures, guidelines and policies. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Qualifications
Possess a minimum of Secondary/SPM/'O' Level certification. Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role. Able to read & write in Mandarin and English. Proficiency in Mandarin is preferred for effective communication with Mandarin-speaking clients. Exhibit strong customer service skills with a genuine passion for helping customers and resolving inquiries or issues. Proficient in problem-solving techniques to address customer concerns and provide appropriate solutions. Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions. P grasp of Microsoft Excel for data entry, reporting, and analysis of customer service metrics. Ability to multi-task, prioritize and manage time effectively. Able to work in 24-hour rotational shift (rotational off day, 6 days work per week, 8 hours per day). Job Benefits
Location: KL Eco City (Nearby LRT/KTM) Language Allowance + Travelling Allowance + Commission OT pay Free coffee, tea & snacks at the office Medical Claim Positive & young culture EPF, SOCSO, EIS Yearly increments to upgrade basic salary yearly & improve lifestyle Annual Bonus Company Trip Monthly Activities Referrals increase your chances of interviewing at PCA Group Sdn Bhd by 2x
#J-18808-Ljbffr
Join to apply for the
Customer Support Specialist
role at
PCA Group Sdn Bhd This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Responsibilities
To handle customer inquiries and provide solutions to all customer-related problems. Provide high quality customer service via Live Chat support. Be guided by the company's service standards. Follow communication procedures, guidelines and policies. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Qualifications
Possess a minimum of Secondary/SPM/'O' Level certification. Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role. Able to read & write in Mandarin and English. Proficiency in Mandarin is preferred for effective communication with Mandarin-speaking clients. Exhibit strong customer service skills with a genuine passion for helping customers and resolving inquiries or issues. Proficient in problem-solving techniques to address customer concerns and provide appropriate solutions. Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions. P grasp of Microsoft Excel for data entry, reporting, and analysis of customer service metrics. Ability to multi-task, prioritize and manage time effectively. Able to work in 24-hour rotational shift (rotational off day, 6 days work per week, 8 hours per day). Job Benefits
Location: KL Eco City (Nearby LRT/KTM) Language Allowance + Travelling Allowance + Commission OT pay Free coffee, tea & snacks at the office Medical Claim Positive & young culture EPF, SOCSO, EIS Yearly increments to upgrade basic salary yearly & improve lifestyle Annual Bonus Company Trip Monthly Activities Referrals increase your chances of interviewing at PCA Group Sdn Bhd by 2x
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3
Customer Support Specialist
Kuala Lumpur, Kuala Lumpur
Just Global Markets Ltd.
Posted 17 days ago
Job Viewed
Job Description
Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
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Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
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4
Customer Support Specialist
Kuala Lumpur, Kuala Lumpur
SK intellix Malaysia
Posted 17 days ago
Job Viewed
Job Description
About The Role
We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients. Job Description
Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages are troubleshot immediately with customers and offering top-notch customer support. Issue Resolver : Coordinate and facilitate complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices. Adhoc Duties : Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards. Sales Fraud Validation & Verification Team : Validate new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action. Job Requirements
Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry. Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Demonstrate a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery. A strong grasp of contact center operations, technologies, and current industry trends. Hands-on experience with contact center software—such as CRM platforms, AI product systems - is highly advantageous. Strong written and verbal communication skills for engaging effectively with cross-functional teams, stakeholders, and customers. Convey complex ideas clearly and concisely. Ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision. Able to multitask and handle multiple inquiries daily with good teamwork, escalation and follow-up within TAT. Candidates fluent in English & Malay are preferred; Mandarin is a plus for Mandarin-speaking clients. Able to work a 10-hour shift (9am to 7pm) during weekends. Typing Speed: Minimum 40–60 words per minute (WPM) with accuracy above 95%. Selected candidates will undergo training and are required to achieve at least 95% score in the assessment. Selection will be based on the accuracy of assessment result and other performance requirements. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients. Job Description
Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages are troubleshot immediately with customers and offering top-notch customer support. Issue Resolver : Coordinate and facilitate complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices. Adhoc Duties : Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards. Sales Fraud Validation & Verification Team : Validate new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action. Job Requirements
Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry. Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Demonstrate a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery. A strong grasp of contact center operations, technologies, and current industry trends. Hands-on experience with contact center software—such as CRM platforms, AI product systems - is highly advantageous. Strong written and verbal communication skills for engaging effectively with cross-functional teams, stakeholders, and customers. Convey complex ideas clearly and concisely. Ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision. Able to multitask and handle multiple inquiries daily with good teamwork, escalation and follow-up within TAT. Candidates fluent in English & Malay are preferred; Mandarin is a plus for Mandarin-speaking clients. Able to work a 10-hour shift (9am to 7pm) during weekends. Typing Speed: Minimum 40–60 words per minute (WPM) with accuracy above 95%. Selected candidates will undergo training and are required to achieve at least 95% score in the assessment. Selection will be based on the accuracy of assessment result and other performance requirements. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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5
Technical Support Specialist
Kuala Lumpur, Kuala Lumpur
THE SOCIAL GROUP OF RESTAURANT
Posted 3 days ago
Job Viewed
Job Description
THE SOCIAL GROUP OF RESTAURANT is hiring a Full time Technical Support Specialist role in Mont Kiara, Federal Territory of Kuala Lumpur. Apply now to be part of our team.
Requirements for this role:
Looking for candidates available to work: Mon morning
Mon afternoon
Mon evening
Tue morning
Tue afternoon
Tue evening
Wed morning
Wed afternoon
Wed evening
Thu morning
Thu afternoon
Thu evening
Fri morning
Fri afternoon
Fri evening
Sat morning
Sat afternoon
Sat evening
Sun morning
Sun afternoon
Sun evening
2-3 years of relevant work experience required for this role
Job Description Role: F&B Operations Support Manager
Report To: General Manager
The F&B Operations Support Manager provides hands‑on operational and technical support to ensure smooth day‑to‑day functioning across all restaurant outlets. This role oversees key operational systems such as POS, inventory management (Food Market Hub), and loyalty or rewards applications, while supporting stock control, reporting accuracy, and overall process efficiency.
Key Responsibilities
Oversee and maintain all operational systems, including POS backend and Food Market Hub ensuring data accuracy and smooth functionality.
Manage and support stock‑taking processes — monitor variances, investigate discrepancies, and ensure proper stock control procedures are followed.
Provide technical support and training to outlet teams for system usage, menu updates, and operational processes.
Liaise with vendors (POS, system providers, app developers) for troubleshooting, upgrades, and integration improvements.
Support the Operations Director in tracking operational KPIs, cost control, and process efficiency initiatives.
Conduct system audits and ensure compliance with company SOPs across all outlets.Collaborate with the Finance and Operations teams to align inventory data, pricing, and supplier information.
Assist with new outlet openings — including system setup, configuration, and training.
Continuously identify opportunities to improve systems, streamline workflows, and enhance productivity.
Requirements
Diploma or Degree in Hospitality, Business, or related field.
2–4 years of experience in F&B operations or systems/inventory management.
Hands‑on experience with POS systems, Food Market Hub, or similar inventory platforms.
Strong organizational, problem‑solving, and analytical skills.
Tech‑savvy with excellent attention to detail.
Able to multitask and support multiple outlets in a fast‑paced environment
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Requirements for this role:
Looking for candidates available to work: Mon morning
Mon afternoon
Mon evening
Tue morning
Tue afternoon
Tue evening
Wed morning
Wed afternoon
Wed evening
Thu morning
Thu afternoon
Thu evening
Fri morning
Fri afternoon
Fri evening
Sat morning
Sat afternoon
Sat evening
Sun morning
Sun afternoon
Sun evening
2-3 years of relevant work experience required for this role
Job Description Role: F&B Operations Support Manager
Report To: General Manager
The F&B Operations Support Manager provides hands‑on operational and technical support to ensure smooth day‑to‑day functioning across all restaurant outlets. This role oversees key operational systems such as POS, inventory management (Food Market Hub), and loyalty or rewards applications, while supporting stock control, reporting accuracy, and overall process efficiency.
Key Responsibilities
Oversee and maintain all operational systems, including POS backend and Food Market Hub ensuring data accuracy and smooth functionality.
Manage and support stock‑taking processes — monitor variances, investigate discrepancies, and ensure proper stock control procedures are followed.
Provide technical support and training to outlet teams for system usage, menu updates, and operational processes.
Liaise with vendors (POS, system providers, app developers) for troubleshooting, upgrades, and integration improvements.
Support the Operations Director in tracking operational KPIs, cost control, and process efficiency initiatives.
Conduct system audits and ensure compliance with company SOPs across all outlets.Collaborate with the Finance and Operations teams to align inventory data, pricing, and supplier information.
Assist with new outlet openings — including system setup, configuration, and training.
Continuously identify opportunities to improve systems, streamline workflows, and enhance productivity.
Requirements
Diploma or Degree in Hospitality, Business, or related field.
2–4 years of experience in F&B operations or systems/inventory management.
Hands‑on experience with POS systems, Food Market Hub, or similar inventory platforms.
Strong organizational, problem‑solving, and analytical skills.
Tech‑savvy with excellent attention to detail.
Able to multitask and support multiple outlets in a fast‑paced environment
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6
IT Support Specialist
Kuala Lumpur, Kuala Lumpur
JAC Recruitment
Posted 3 days ago
Job Viewed
Job Description
Company and Job Overview Our client is a technology solutions company, and they are seeking a candidate with the experience in supporting IT operations by managing equipment setup, help desk services, network infrastructure, administrative tasks, and cost-saving initiatives to ensure efficient and secure technology use across the organization. Working location is in Petaling Jaya.
Job Responsibilities
Provide operational support for equipment and software installations and configurations.
Deliver first-level IT help desk support and coordinate issue resolution with internal teams and HQ.
Manage and maintain network infrastructure, performance, and security in compliance with HQ policies.
Handle administrative tasks including user account management, documentation, and asset tracking.
Drive cost-saving initiatives through process improvements and efficient resource management.
Job Requirements
Diploma or equivalent experience required, with at least 4–5 years in technical support.
Able to work independently, manage tasks proactively, and resolve user issues efficiently.
Strong technical skills in Windows environments and intermediate proficiency in MS Office.
Capable of building professional relationships and communicating effectively across all levels.
Experienced in handling daily IT operations and executing technology projects.
To be considered for this role, the relevant rights to work in Malaysia are required. Candidates who require work pass need not apply.
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Job Responsibilities
Provide operational support for equipment and software installations and configurations.
Deliver first-level IT help desk support and coordinate issue resolution with internal teams and HQ.
Manage and maintain network infrastructure, performance, and security in compliance with HQ policies.
Handle administrative tasks including user account management, documentation, and asset tracking.
Drive cost-saving initiatives through process improvements and efficient resource management.
Job Requirements
Diploma or equivalent experience required, with at least 4–5 years in technical support.
Able to work independently, manage tasks proactively, and resolve user issues efficiently.
Strong technical skills in Windows environments and intermediate proficiency in MS Office.
Capable of building professional relationships and communicating effectively across all levels.
Experienced in handling daily IT operations and executing technology projects.
To be considered for this role, the relevant rights to work in Malaysia are required. Candidates who require work pass need not apply.
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7
Sales Support Specialist
Kuala Lumpur, Kuala Lumpur
UC Biosciences
Posted 3 days ago
Job Viewed
Job Description
About the role We are seeking a talented and driven Sales Support Specialist to join our dynamic team at UC BIOSCIENCES SDN BHD in Kuala Lumpur. In this full‑time position, you will play a crucial role in supporting our sales efforts and ensuring seamless operations within our Client & Sales Administration function.
What you’ll be doing
Providing comprehensive administrative support to the sales team, including managing sales enquiries, order processing, and client account maintenance
Assisting with the preparation of sales proposals, presentations, and other client‑facing documents
Coordinating with other departments, such as Finance and Logistics, to ensure timely and accurate delivery of products and services
Maintaining detailed records and generating reports to track sales performance and identify opportunities for improvement
Liaising with clients to address any queries or concerns, and providing excellent customer service
Supporting the implementation of sales strategies and initiatives
Performing other administrative duties as required to support the overall sales and operations functions
What we’re looking for
Experience in sales support or client administration (2–3 years) would be an advantage
Strong organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines
Excellent communication and interpersonal skills, with the ability to interact effectively with clients and cross‑functional teams
Proficiency in using common office software, such as Microsoft Office suite
Attention to detail and a commitment to accuracy in all work tasks
Proactive and customer‑focused mindset, with a desire to contribute to the success of the sales team
What we offer At UC BIOSCIENCES SDN BHD, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development.
About us UC BIOSCIENCES SDN BHD is a leading provider of innovative biotechnology solutions. With a strong focus on research and development, we strive to push the boundaries of scientific discoveries and deliver cutting‑edge products and services to our clients. Our talented team of professionals is dedicated to making a positive impact on the industry and contributing to the advancement of scientific knowledge.
Apply now and take the first step towards an exciting and rewarding career with UC BIOSCIENCES SDN BHD.
Application questions:
Which of the following statements best describes your right to work in Malaysia?
What’s your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years’ experience do you have as a Sales Support Specialist?
Which of the following Microsoft Office products are you experienced with?
Do you have order processing experience?
Do you have customer service experience?
Do you have experience in a sales role?
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What you’ll be doing
Providing comprehensive administrative support to the sales team, including managing sales enquiries, order processing, and client account maintenance
Assisting with the preparation of sales proposals, presentations, and other client‑facing documents
Coordinating with other departments, such as Finance and Logistics, to ensure timely and accurate delivery of products and services
Maintaining detailed records and generating reports to track sales performance and identify opportunities for improvement
Liaising with clients to address any queries or concerns, and providing excellent customer service
Supporting the implementation of sales strategies and initiatives
Performing other administrative duties as required to support the overall sales and operations functions
What we’re looking for
Experience in sales support or client administration (2–3 years) would be an advantage
Strong organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines
Excellent communication and interpersonal skills, with the ability to interact effectively with clients and cross‑functional teams
Proficiency in using common office software, such as Microsoft Office suite
Attention to detail and a commitment to accuracy in all work tasks
Proactive and customer‑focused mindset, with a desire to contribute to the success of the sales team
What we offer At UC BIOSCIENCES SDN BHD, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development.
About us UC BIOSCIENCES SDN BHD is a leading provider of innovative biotechnology solutions. With a strong focus on research and development, we strive to push the boundaries of scientific discoveries and deliver cutting‑edge products and services to our clients. Our talented team of professionals is dedicated to making a positive impact on the industry and contributing to the advancement of scientific knowledge.
Apply now and take the first step towards an exciting and rewarding career with UC BIOSCIENCES SDN BHD.
Application questions:
Which of the following statements best describes your right to work in Malaysia?
What’s your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years’ experience do you have as a Sales Support Specialist?
Which of the following Microsoft Office products are you experienced with?
Do you have order processing experience?
Do you have customer service experience?
Do you have experience in a sales role?
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8
IT SUPPORT SPECIALIST
Kuala Lumpur, Kuala Lumpur
Talent Sphere Sdn Bhd
Posted 3 days ago
Job Viewed
Job Description
Overview
The
IT Support Specialist – Infrastructure Focus
is responsible for maintaining and supporting the organization’s IT infrastructure, including servers, networks, storage systems, and related hardware and software. This role ensures the stability, security, and efficiency of IT operations by providing technical support, performing regular maintenance, and assisting in infrastructure upgrades and projects. The specialist also troubleshoots issues, monitors system performance, and supports disaster recovery and data backup processes to ensure business continuity. Responsibilities
Monitor and maintain on-premises and cloud infrastructure (e.g., servers, storage, network devices). Perform troubleshooting and resolution of infrastructure-related incidents (network outages, hardware failures, etc.). Troubleshoot networking issues between client and server, including packet loss, routing issues, and connectivity errors. Support day-to-day operations, including user access, backups, patch management, and hardware maintenance. Install, configure, and maintain physical and virtual servers. Administer and monitor network systems, firewalls, switches, routers, and VPNs. Perform regular system performance checks and proactively identify potential issues. Collaborate with vendors and service providers for hardware, software, and network-related support. Maintain IT documentation, including network diagrams, asset inventory, and incident logs. Ensure infrastructure security and compliance with IT policies and best practices. Assist in infrastructure upgrades, migration projects, and disaster recovery planning. Qualifications
Bachelor’s degree in information technology, Computer Science, or related field. At least 2–4 years of relevant experience in infrastructure or systems support. Strong knowledge of Windows/Linux server environments. Experience with networking (LAN/WAN, switches, firewalls, routers). Familiarity with virtualization technologies (VMware, Hyper-V). Proficiency in managing cloud services (AWS, Vultr, or Google Cloud) is a plus. Hands-on experience with Vultr cloud environments is highly desirable. Knowledge of Active Directory, DNS, DHCP, and backup solutions. Strong problem-solving skills and the ability to work independently or in a team. Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft certifications are an advantage.
#J-18808-Ljbffr
The
IT Support Specialist – Infrastructure Focus
is responsible for maintaining and supporting the organization’s IT infrastructure, including servers, networks, storage systems, and related hardware and software. This role ensures the stability, security, and efficiency of IT operations by providing technical support, performing regular maintenance, and assisting in infrastructure upgrades and projects. The specialist also troubleshoots issues, monitors system performance, and supports disaster recovery and data backup processes to ensure business continuity. Responsibilities
Monitor and maintain on-premises and cloud infrastructure (e.g., servers, storage, network devices). Perform troubleshooting and resolution of infrastructure-related incidents (network outages, hardware failures, etc.). Troubleshoot networking issues between client and server, including packet loss, routing issues, and connectivity errors. Support day-to-day operations, including user access, backups, patch management, and hardware maintenance. Install, configure, and maintain physical and virtual servers. Administer and monitor network systems, firewalls, switches, routers, and VPNs. Perform regular system performance checks and proactively identify potential issues. Collaborate with vendors and service providers for hardware, software, and network-related support. Maintain IT documentation, including network diagrams, asset inventory, and incident logs. Ensure infrastructure security and compliance with IT policies and best practices. Assist in infrastructure upgrades, migration projects, and disaster recovery planning. Qualifications
Bachelor’s degree in information technology, Computer Science, or related field. At least 2–4 years of relevant experience in infrastructure or systems support. Strong knowledge of Windows/Linux server environments. Experience with networking (LAN/WAN, switches, firewalls, routers). Familiarity with virtualization technologies (VMware, Hyper-V). Proficiency in managing cloud services (AWS, Vultr, or Google Cloud) is a plus. Hands-on experience with Vultr cloud environments is highly desirable. Knowledge of Active Directory, DNS, DHCP, and backup solutions. Strong problem-solving skills and the ability to work independently or in a team. Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft certifications are an advantage.
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9