What Jobs are available for Microsoft Certified Azure Solutions Architect in Malaysia?

Our mission is to protect customers from cybersecurity threats. Our vision is to deliver a comprehensive AI-driven security stack that provides best-in-class protection. Our Threat Protection strategy at Microsoft spans multiple products and services, providing state-of-the-art protection across the entire digital estate. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
We are looking for a **Cloud Solution Architect (CSA)** , specializing in Security who is passionate about driving our customers' security transformation on the AI, Purview Data Security, Sentinel and Defender XDR solutions and services. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. Ideal candidates will have knowledge of emerging changes in Security around the AI era. Our Security CSAs work with Enterprise level customers on the bleeding edge of our Security solution stack. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive customer transformation in our Security Solutions. You will own the customer engagements deliveries, including architecture design sessions, specific implementation project/pilots and helping to remove technical blockers. You will be driving successful customer security outcomes enabled by your design and engagement with key customer teams. The ideal candidate will have experience in customer-facing roles, a background of deep technical expertise, and success building trusted advisor relationships with senior customer executives, Enterprise Architects, IT Management and Developers.
**Customer Centricity**
+ Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
+ Customer/Partner Insights - Provide feedback & insights from customers/partners.
+ Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Data Security, Threat Protection, ID + Access Management and Cloud Security.
**Business Impact**
+ Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
+ Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
+ Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
**Technical Leadership**
+ Learn It All - Align individual skilling to team/area demands & Customer Success goals.
+ Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
+ Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Data Security, Zero Trust, threat management, SOC monitoring (SIEM / SOAR), Extended Detection & Response (XDR) + SIEM, Cloud Security and Identity
**Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following domains:
+ AI Security - Both Securing with AI and against AI
+ Data Security - DLP, MIP and IRM
+ SIEM and Cloud Security Analytics
+ Security Operations Center (SOC)
+ Extended Detection and Response (XDR)
+ Identity
+ Proven ability to map the customer's needs to technical solutions.
+ Strong technical understanding of Microsoft Security Solutions and of competitors.
+ Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results.
+ Demonstrated technical leadership in previous roles.
+ Able to quickly resolve customer escalations by coordinating appropriate resources as needed.
**Preferred Qualifications**
+ The ideal candidate will have a breadth of knowledge across Microsoft Cloud security domains- AI Security, SIEM & XDR, Purview- Data Security. Endpoint Security, Cloud Security, and Identity -Expertise/experience focused on:
+ Defender for AI
+ Purview Data Security - DSPM, DLP, MIP and IRM
+ Defender for Office (MDO)
+ Microsoft Sentinel
+ Microsoft Defender For Cloud (MDC)
+ Defender for Endpoint (MDE
+ Defender for Identity (MDI)
+ Defender for Applications
+ Identity- Entra ID
+ Certification in one or more of the following technologies preferred: Microsoft Security architecture, CISSP, CCSP or equivalent
+ Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
+ Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
+ Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
+ Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Security Architect (Cloud Network architecture)

This role involves designing, implementing, and optimizing cloud network architectures across major platforms such as Azure, AWS, and GCP. The successful candidate will leverage services like Virtual WAN, Cloud Router, and Transit Gateway to ensure scalable and secure connectivity. The position requires deploying and managing Palo Alto firewalls within cloud and hybrid environments, including policy creation and integration with native cloud security tools. Collaboration with internal teams to translate business requirements into technical solutions is essential, along with providing mentorship to junior engineers.

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Senior Principal Consultant @ Cloud4C Services | Talent Acquisition, MBA

Experience:

6–8 years Location:

Onsite – Malaysia (Malaysian Nationals Only) We are seeking an experienced Azure EntraID and Active Directory Security Specialist to join our team. The ideal candidate will have extensive experience with Azure EntraID, Azure Active Directory, and network security, including Azure Monitor, Azure Policy, DLP, PowerShell, and ARM templates. The candidate should be well-versed in Microsoft cloud technologies, particularly Azure services, and possess excellent problem-solving abilities. Key Responsibilities: Design, implement, and manage Entra ID / Azure Active Directory solutions to meet the organization's identity and access management requirements. In-depth understanding of Entra ID concepts, including identity governance, conditional access, privileged identity management, Entitlement management, Life Cycle workflow. Proficiency in configuring and troubleshooting Entra ID Connect Sync for directory synchronization and SSO. Hands-on experience with Entra ID Premium features such as Entra ID Identity Protection, Entra ID Privileged Identity Management, and Azure AD Application. Perform continuous assessments to identify and implement security controls based on organizational requirements and industry best practices. Collaborate with stakeholders to understand business needs and translate them into technical requirements for Entra ID solutions. Configure and maintain Entra ID components such as users, groups, roles, conditional access policies, and multi-factor authentication. Implement and manage Entra ID Connect Sync for hybrid identity management, including directory synchronization and single sign-on (SSO) configurations. Troubleshoot issues and implement necessary remediation measures. Develop and maintain documentation for Entra ID configurations, processes, and procedures. Stay abreast of the latest Entra ID features, best practices, and security trends, and make recommendations for continuous improvement. Collaborate with other IT teams to integrate Entra ID with other systems and applications. Qualifications: Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions. Basic problem diagnosis, troubleshoot and remediation Must have at least 6 years of relevant experience on any SSO/MFA technologies and identity providers (Entra ID, Ping Federate, Ping ID, Okta, etc.) Experience in installation, implementation, configuration, deployment & troubleshooting on SSO/MFA products Knowledge of federation protocols – SAML, OAuth & OpenID Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration, Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; OAuth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding Strong communication and interpersonal abilities, with experience in stakeholder management. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks. Experience with compliance and regulatory frameworks (e.g., GDPR, HIPAA, SOX). Note: This description excludes boilerplate and unrelated postings. EEO statements and hiring notices are not included here to keep the focus on the role itself.

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We are seeking an System Administrator (AZURE Cloud) to join our dynamic ICT team and provide administration and operational support for our critical systems. In this role, you will be responsible for maintaining high availability, troubleshooting incidents, and implementing preventive measures to ensure a stable and efficient IT infrastructure.

Key Responsibilities

Responsible for setup, maintenance and architecture of Cloud platform and environment.

Understand, implement, and automate security controls, governance processes, and compliance validation.

Deploy networking and securing technologies in cloud environments.

Monitor platform and identify performance issues proactively.

Provide operational support based on Service Level Agreements (SLAs) to ensure the smooth functioning of critical systems/Servers.

Troubleshoot and conduct root cause analysis for incidents, implementing corrective and preventive actions to minimize downtime and enhance performance.

Maintain High Availability of Servers and Systems to meet the demands of our operations.

Follow patch management practices and deploy patches to keep our systems up to date and secure.

Conduct periodic reviews as per internal policies to assess the effectiveness of our infrastructure and suggest improvements.

Collaborate with internal IT teams and vendors, actively participating in new IT project meetings and discussions.

Requirements

At least a Diploma/Bachelor's Degree in Computer Science, IT, or equivalent.

3-5 years of working experience in related fields, demonstrating a deep understanding of IT system operations.

Excellent verbal and written communication skills in English to effectively collaborate with team members and stakeholders.

Self-motivated, multitasking abilities, and a team player with a fast learner.

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Computer Science/Information Technology or equivalent.

At least 3 years of working experience in the related field is required for this position.

Required skill(s): Azure, Windows & Linux (Ubuntu and CentOS) Proficiency in administrating and troubleshooting

Advanced knowledge of Azure Cloud Computing services and framework.

Hands-on experience in system infrastructure setup, familiar with Azure Apps Service, MS-SQL, MySQL, and Multi-Zones for HA deployment.

Experience in administrating and troubleshooting web application server likes IIS, Ngix, LitePT

Experience in troubleshooting Azure-related issues, including networking, security, storage, and performance.

Scripting Abilities: Ability to script using Bash & Shell

SSL Certificate Management and Lifecycle: Understanding of SSL certificate management and best practices.

Data Backup: Experience in implementing data backup strategies.

DNS Management and Concepts: Knowledge of DNS management and related concepts.

Server Hardening: Understanding of server hardening techniques to enhance security.

A strong desire to deliver top-quality results with a passion for technology coupled with a keen interest in new technologies and open source.

Excellent problem-solving ability to drive innovation and continuous improvement.

Highly organized, disciplined, great problem solver and adept at multi tasking & prioritizing deadlines.

Excellent verbal and written communication skills with great attention to detail and accuracy.

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Overview

The Solution Area Specialist (SAS) is a customer- and partner-facing technical expert Seller who collaborates with Vendor Digital Sales (VDS) sellers to drive customer engagements. The SAS plays a critical role in scoping customer needs, identifying relevant Microsoft solutions, and supporting technical solution planning and migrations. This role is pivotal in the early stages (Stages 1–3) of the Microsoft Customer Engagement Methodology (MCEM) across all VDS sales motions—Scale, Renewal Centre of Excellence (RCOE), and Top Unmanaged (TUM). Key Responsibilities

Engage on Focused Accounts to identify Opportunities on Microsoft Azure and orchestrate throughout the sales cycle and close. Partner with VDS sellers to deliver technical expertise during customer engagements and upsell to next logical workloads. Scope customer requirements and align them with Microsoft Cloud solutions. Support technical planning, demos, and migration strategies. Engage in MCEM stages 1–3 to ensure seamless customer onboarding and solution alignment. Maintain pipeline hygiene and contribute to opportunity deal guidance using MSX tools. Collaborate with internal stakeholders and partners to ensure solution feasibility and customer satisfaction. Skills & Qualifications

Minimum 5 years of experience in sales, sales management, or digital sales motions Deep technical expertise (Level 300) in a Microsoft Azure. Strong communication and consultative skills to inspire and guide customers. Proven ability to work cross-functionally with sellers, partners, and technical teams. Analytical mindset with strong problem-solving capabilities. Certifications

Required:

Two Associate-level certifications relevant to the assigned Solution Area Preferred:

Two Expert-level Microsoft Certified credentials aligned with the Cloud Solution Area Seniority level

Associate Employment type

Full-time Job function

Information Technology and Sales Industries

Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Denave by 2x

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Technology Consulting - Microsoft Azure Cloud Architect, Senior Associate

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Technology Consulting - Microsoft Azure Cloud Architect, Senior Associate

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EY Technology Consulting - Microsoft Azure Cloud Architect, Senior Associate

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Technology Consulting - Microsoft Azure Cloud Architect, Senior Associate

role at

EY Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting Professional, you will help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you will deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we will work with you to develop the consultancy and analytical skills that you will need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

EY’s Performance Improvement Technology Consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to their business’ strategic objectives. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients. The key service offerings cover finance function transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your Key Responsibilities

You will enable, drive and lead initiatives focusing on establishing and embedding cloud architecture & design governance across the organization. Key functions include:

Architect & Design solutions for cloud (e.g. AWS, Azure) which are optimal, secure, efficient, scalable, resilient and reliable, and at the same time. are compliant with EY cloud standards and policies. Architect & Design solutions for Hybrid cloud, which are multi-tenant and geo distributed and meet EY’s data protection standards. Design strategies and tools to deploy, monitor, and administer Cloud applications and the underlying services for Cloud (e.g. Azure, AWS, private cloud) Architect and implement DevSecOps processes and CI/CD pipelines using tools like VSTS, Jira, Ansible, Jenkins, Chef. Collaborate with technology teams across EY Service Lines and vendor product teams helping them implement a productized strategy, consuming existing components while also greatly enhancing velocity of products through reuse. Work with engineering teams for designing, building & productionizing components that will grow in capability while being multi-tenant, global, scalable & highly available. Scout the technology landscape for emerging technologies, patterns and solutions that can benefit EY Technology & our customers (existing and new). Build quick POCs and write some code for exploring new technology solutions. Keep up to date with market trends and competitive insights. Evaluate technology and tools to enable the product ecosystem in E&Y. Evaluate and enhance ROI through experiments and bets on technologies and components.

Skills And Attributes For Success

Strong teaming and communications Strong drive to excel professionally, and to guide and motivate others Strong analytical and problem-solving skills Dedicated, resourceful and able to work under pressure

To qualify for the role, you must have

A bachelor’s degree in Computer Science/Information Technology/Business Systems or any other relevant discipline At least 2 years of architecture, design, implementation, and/or support of highly distributed applications (i.e. having an architectural sense for ensuring availability, reliability, etc.) on cloud. Expert in defining, designing and developing distributed and scalable products and services, including reusable domain-specific microservices on multi-platform/hybrid clouds (such as Microsoft Azure, AWS, Google Cloud Rackspace, VMware, or OpenStack). Experience with software and product development lifecycle (incl. coding, coding standards and reviews, source control, testing, debugging, build, deployment and operations). Familiarity in the following areas, but not limited to: Front end / UI technologies including frameworks such as React/Angular.js REST / Webservices (with high performance, multi-tenancy, global, scalable elements) SQL, XML, JSON, Linux, ELK stack, Splunk, Solr, GIT, Ant/Maven, Jenkins Familiarity with Data Ingestion, Analytics, AI technologies

Preferred Skills

Deep understanding of cloud computing and data technologies, business drivers, emerging computing trends, and deployment options (preferably in Microsoft Azure) Experience with software and product development lifecycle (incl. coding, coding standards and reviews, source control, testing, debugging, build, deployment and operations). Microsoft Azure related certifications

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What Working At EY Offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Professional Services Referrals increase your chances of interviewing at EY by 2x Get notified about new Cloud Architect jobs in

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Overview

CryoCord Malaysia is building an intelligent SOP management system to centralize and govern procedures, improve accessibility, and automate review processes using Microsoft 365, SharePoint Online, Power Automate, Copilot Studio, and Azure services. Responsibilities

Phase 1 – Foundation: set up core SharePoint structure with proper security Build SharePoint Site: /sites/SOP-Home Create libraries: HR, Lab, Operations, QA, Finance Add metadata columns: Owner (Person), EffectiveDate (Date), NextReviewDate (Date), Status (Draft|Approved), VersionText (Text), ProcessArea (Choice), Confidentiality (Internal|Restricted), Keywords (Text) Configure library permissions using Entra groups; enable major versioning Security lockdown: remove "Everyone" sharing links; consider Restricted SharePoint Search Acceptance: Users can only see SOPs they have permission to access Phase 2 – Automation

Goal:

Automate SOP approval and review processes Flow 1: SOP-Intake-To-Approval Trigger: File created with Status=Draft Normalize filename to SOP-(Dept)-(#) v(X.Y).docx Start approval to library Owner On approve: Status=Approved, move to proper folder On reject: Keep in drafts; notify submitter Flow 2: SOP-Review-Reminder-Weekly Actions: Find SOPs with NextReviewDate within 7 days; send Teams notification; log to SharePoint list Acceptance:

Draft SOPs automatically route for approval; owners receive review reminders Phase 3 – AI Assistant – Copilot Studio

Goal:

Deploy Teams-native SOP chat assistant Create “SOP Assistant” bot in Copilot Studio Connect data source: SharePoint SOP-Home (Approved status only) Publish to Teams and auto-pin for pilot group; add web embed to SharePoint SOP-Home Notes:

Answer briefly (max 5-8 bullet points) using exact SOP content; include ‘Source: (SOP link)’; if unsure, say “I don’t know—please check these related SOPs” and list up to 3 related SOPs. Never answer from Draft documents. Licensing:

Copilot Studio credits or pay-as-you-go; Acceptance: fast responses with source links Phase 4 – Backup & Safety

Goal:

Enable backup and test recovery procedures Enable Microsoft 365 Backup for SOP-Home site Perform test restore of a library to validate process Document restore procedures with RTO/RPO expectations Acceptance:

Successful test restore documented Phase 5 – Advanced AI Chat (Optional)

Goal:

Deploy Azure-based chat for advanced scenarios Azure OpenAI + AI Search; index from blob storage Azure AI Search for semantic search AI Studio: Deploy “Chat with your data” web app Embed web app URL in SharePoint and Teams Cost Control:

Budget alerts; index only approved SOPs Acceptance:

Fast response times with cited SharePoint sources Phase 6 – AI-Assisted Curation (Optional)

Goal:

Use AI to curate and organize uploaded SOPs Trigger: File uploaded to Drafts Get file content via SharePoint or AI Search Call Azure OpenAI to extract: title, department, process area, keywords, summary, effective date Detect potential duplicates using vector search Present as approval card to content manager; on approval, write metadata, rename file, move to approved Developer Setup Requirements

Admin Access:

SharePoint Site Collection Admin, Teams Admin Licenses:

Microsoft 365 E3/E5, Power Automate Premium Skills:

SharePoint Online, Power Automate, basic Azure (for optional features) Power Platform environment with Dataverse Copilot Studio access (included with M365) Azure subscription (for advanced AI features) Configuration & Testing

Key configuration files: Flow Definitions (Power Automate YAML), individual flows, SharePoint permissions, Copilot Studio responses Integration Testing: permission boundaries and access controls User Acceptance Testing: pilot group, success criteria, performance, usage, system metrics Operational Runbooks

Add new department (permissions, metadata, approvals) Update Copilot Studio bot and Teams deployment Process AI curator batch approvals Restore SOPs from backup quickly Monitor and optimize Azure costs; ensure licensing requirements Note: This description preserves the core project content while removing unrelated platform boilerplate and user-interface text.

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Sitecore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Cloud Solutions Engineer

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Sitecore

About Us At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role / The Opportunity Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.

What You’ll Do

Provision, support and maintain our customers' cloud and on-premise environments and Sitecore products.

Implement and maintain tools for monitoring and operations.

Implement and maintain tools for logging and reporting.

Troubleshoot and resolve issues in non-production and production environments.

Respond to service disruptions while maintaining SLA uptime.

Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access.

Proactive monitoring to ensure that issues are being identified and addressed in real-time.

Implement and maintain the highest level of security standard and ensure client data integrity.

Collaborate with customers and engineering for new release planning.

Develop and maintain documentation on operational procedure.

Automate and streamline production operations and processes (PowerShell/MS runbook).

Execute scheduled maintenance and optimization services.

Assist in infrastructure design, estimating, and communicating with clients and prospects.

What You Need To Succeed

At least 2 years of client technical support experience.

Infrastructure, network and application security knowledge.

Knowledge of Sitecore, Adobe, Wordpress or other CMS.

Application support experience.

Experience with Load Balancing Solutions.

Excellent command of English and communication skills.

Azure / Cloud administration experience, including scripting and automation.

Database knowledge in MySQL, MS SQL, MongoDB.

The role requires delivering operational duties via a 24 x 7 shift operation.

Additional Skills That Set You Apart

Experience with Cloud and Sitecore.

Experience with load testing tools.

Experience with CDN/WAF solutions.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Yee Ni Chen

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology and Customer Service

Industries Software Development and Technology, Information and Internet

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Description Cloud Solutions Engineer

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role / The Opportunity: Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.

What You’ll Do:

Provision, support and maintain our customer's cloud and on-premise environments and Sitecore products

Implement and maintain tools for monitoring and operations

Implement and maintain tools for logging and reporting

Troubleshoot and resolve issues in non-production and production environments

Respond to service disruptions while maintaining SLA uptime

Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access

Proactive monitoring to ensure that issues are being identified and addressed in real-time

Implement and maintain the highest level of security standard and ensure client data integrity

Collaborate with customers and engineering for new release planning

Develop and maintain documentation on operational procedure

Automate and streamline production operations and processes (PowerShell/MS runbook)

Execute scheduled maintenance and optimization services

Assist in infrastructure design, estimating, and communicating with clients and prospects

What You Need to Succeed

At least 2 years of client technical support experience

Infrastructure, network and application security knowledge

Knowledge of Sitecore, Adobe, Wordpress or other CMS

Application support experience

Experience with Load Balancing Solutions

Excellent command of English and communication skills

Azure / Cloud administration experience, including scripting and automation

Database knowledge in MySQL, MS SQL, MongoDB

The role requires delivering operational duties via a 24 x 7 shift operation

Additional Skills That Set You Apart:

Experience with Cloud and Sitecore

Experience with load testing tools

Experience with CDN/WAF solutions

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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