Explore customer service manager positions in Kuala Lumpur, where opportunities abound for skilled professionals. These roles involve leading teams, ensuring customer satisfaction, and implementing strategies to improve service quality. Companies are seeking individuals with strong communication, problem-solving, and leadership abilities to manage customer service operations effectively.

The customer service manager jobs in Kuala Lumpur require a deep understanding of customer relationship management (CRM) systems and the ability to analyze customer feedback to drive improvements. Candidates should be adept at training and mentoring staff, setting performance goals, and monitoring team performance to meet or exceed service standards. These positions often involve collaborating with other departments to resolve customer issues and enhance the overall customer experience.

If you have a proven track record in customer service management and are looking for a challenging role in a dynamic environment, Kuala Lumpur offers a range of opportunities. Search for customer service manager jobs and take the next step in your career. These roles provide a chance to make a significant impact on customer satisfaction and business success.

What People Ask

Customer service managers in Kuala Lumpur oversee customer service teams, develop service strategies, and handle escalated customer issues. They also analyze customer feedback, train staff, and ensure service standards are met. Collaboration with other departments to improve the customer experience is needed.

Employers usually seek candidates with a bachelor's degree in business administration, management, or a related field. Experience in customer service, leadership skills, and knowledge of CRM systems are important. Strong communication and problem-solving abilities are needed.

The salary range for a customer service manager in Kuala Lumpur typically falls between MYR 72,000 to MYR 120,000 per year. This range depends on experience, company size, and specific responsibilities. Additional benefits may include bonuses, health insurance, and retirement plans.

Customer service managers can advance to senior management roles, such as director of customer service or VP of operations. Opportunities may also arise in training and development, quality assurance, or consulting. Career growth often involves taking on greater responsibilities and leading larger teams.

Top employers include Telekom Malaysia, Maybank, and Axiata Group. These companies often have large customer service operations and offer opportunities for career growth. They seek experienced managers to lead their customer service teams and improve customer satisfaction.

Industry

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What Jobs are available for Customer Service Manager in Kuala Lumpur?

Showing 404 Customer Service Manager jobs in Kuala Lumpur

Customer Service Manager

Kuala Lumpur, Kuala Lumpur Hunters International Sdn Bhd

Posted 12 days ago

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Job Description

Summary: The Customer Service Manager is responsible for overseeing and leading the customer service team, including oversea CS Teams, to ensure exceptional customer experiences. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team. The Customer Service Manager plays a critical role in enhancing the overall customer experience and ensuring the success of the organization through customer satisfaction and loyalty. Key Responsibilities:

Team Leadership:

Supervise and guide a team of customer service representatives, ensuring they adhere to established policies and procedures. Provide leadership, motivation, and support to the team to enhance performance and productivity. Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices. Customer Interaction:

Handle escalated customer inquiries, complaints, and feedback to ensure swift and satisfactory resolution. Develop and implement strategies to improve overall customer satisfaction and loyalty. Monitor customer interactions to identify trends, issues, and areas for improvement. Process Improvement:

Analyse existing customer service processes and identify opportunities for improvement. Implement changes to streamline workflows, reduce response times, and enhance overall efficiency. Collaborate with other departments to ensure a seamless and customer-centric experience across all touch points. Performance Metrics:

Establish and monitor key performance indicators (KPIs) for the customer service team. Regularly assess team performance against set metrics and implement corrective measures as needed. Prepare and present performance reports to senior management. Communication:

Maintain open and effective communication channels within the customer service team and across departments. Collaborate with Operations, Supply Chain, Marketing, Sales, and Product development teams to stay informed about Operations matters, product & promotions updates and company events/ activities updates. Customer Feedback Analysis:

Utilize customer feedback and surveys to identify areas for improvement and implement strategies to address concerns. Work closely with the Quality Assurance team to ensure service standards are consistently met. Budget Management:

Assist in budget planning for the customer service department, including resource allocation and technology investments. Optimize spending to achieve cost-effectiveness while maintaining service quality

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Customer Service Manager

Kuala Lumpur, Kuala Lumpur Avenir Group

Posted 14 days ago

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Job Description

Responsibilities

VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST

Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.

Handle customer enquiries, advices and suggestions via telegram, email or online tools.

Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.

Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.

KYC/KYB exp. is preferred

Handle customer complaints, any special cases or ad hoc tasks.

Qualifications

College degree or above.

Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company

Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.

High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.

Detail-minded and able to take ownership to resolve client issues.

Ability to work under pressure, strong communication skills and exceed beyond expectation.

Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.

Positive about the crypto industry.

Senior team leader Senior team leader will require exp. in leading CS/key account team

Seniority level

Mid-Senior level

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Customer Service Manager

Kuala Lumpur, Kuala Lumpur Businesslist

Posted 17 days ago

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Job Description

Responsibilities

Oversee customer service operations including contract clearance, order execution, and communication.

Lead and coach a high-performing customer service team to ensure timely and accurate order fulfillment.

Build strong relationships with key customers and internal teams, including sales and planning.

Push for proactive service delivery, drive solutions, not just accommodate issues.

Resolve customer complaints and delivery issues through root cause analysis and corrective actions.

Coordinate with production, logistics, and quality teams to align on order commitments and delivery timelines.

Identify and implement process improvements using data and KPIs.

Ensure clear communication and alignment with the sales team and other internal stakeholders.

Qualifications

Degree in Business Administration or related field.

7-10 years of customer service experience, with at least 3 years in a leadership role.

Industry experience in FMCG or similar manufacturing environments preferred.

Strong leadership presence and ability to manage stress in high-pressure situations.

Customer-centric mindset with excellent communication and problem-solving skills.

Proactive, assertive, and capable of driving change across teams.

What’s on Offer

Opportunity to lead a core function in a well-established industrial business.

Collaborative work environment with cross-functional exposure.

Platform to drive service excellence and operational improvements.

Stable organization with long-term career growth potential.

This is an exciting opportunity for a Customer Service Manager to make a meaningful impact in the FMCG industry. If you're based in Klang Valley area and looking to advance your career, we encourage you to apply today!

Contact Brandon Hein

Quote job ref JN-

Phone number

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Customer Service Manager

Kuala Lumpur, Kuala Lumpur Hunters International Sdn Bhd

Posted 2 days ago

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Job Description

Summary:

The Customer Service Manager is responsible for overseeing and leading the customer service team,

including oversea CS Teams, to ensure exceptional customer experiences. This role involves managing

day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and

productive work environment within the team.

The Customer Service Manager plays a critical role in enhancing the overall customer experience and

ensuring the success of the organization through customer satisfaction and loyalty.

Key Responsibilities:

Team Leadership:

Supervise and guide a team of customer service representatives, ensuring they adhere to

established

policies and procedures.

Provide leadership, motivation, and support to the team to enhance performance and productivity.

Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices.

Customer Interaction:

Handle escalated customer inquiries, complaints, and feedback to ensure swift and

satisfactory resolution.

Develop and implement strategies to improve overall customer satisfaction and loyalty.

Monitor customer interactions to identify trends, issues, and areas for improvement.

Process Improvement:

Analyse existing customer service processes and identify opportunities for improvement.

Implement changes to streamline workflows, reduce response times, and enhance overall efficiency.

Collaborate with other departments to ensure a seamless and customer-centric experience across all touch points.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for the customer service team.

Regularly assess team performance against set metrics and implement corrective measures as needed.

Prepare and present performance reports to senior management.

Communication:

Maintain open and effective communication channels within the customer service team

and across departments.

Collaborate with Operations, Supply Chain, Marketing, Sales, and Product development

teams to stay informed about Operations matters, product & promotions updates and company events/ activities updates.

Customer Feedback Analysis:

Utilize customer feedback and surveys to identify areas for improvement and

implement strategies to address concerns.

Work closely with the Quality Assurance team to ensure service standards are

consistently met.

Budget Management:

Assist in budget planning for the customer service department, including resource

allocation and technology investments.

Optimize spending to achieve cost-effectiveness while maintaining service quality

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Customer Service Operations Manager

Kuala Lumpur, Kuala Lumpur Apical

Posted 16 days ago

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Job Description

The incumbent will oversee the Oleochemicals customer service operations team and manage the end-to-end customer order fulfilment process to deliver high level of customer satisfaction. Job Responsibilities : Lead and mentor the customer service operations team on their day-to-day functions and foster a positive and collaborative team environment that encourages engagement, motivation and high performance Overall responsible the order execution operations from the sales contract generation to through On-Time-In-Full delivery of customer orders. Work closely with the Production and Demand planners to ensure stock readiness for shipment and the Credit Control Team on account receivables from customers Resolving any custom and logistics-related issues/disruptions that may affect cargo delivery on timely manner Improve and optimize operation workflows, processes and systems to improve efficiency. Prepare reports on key performance metrics, forecasted shipments & etc as required. Job Requirements : Degree in Business Administration or any other related fields At least 10 years’ experience in customer services/supply chain operations in chemicals export trade preferably from Palm / Oleo industry. Good knowledge in Letter of Credit, UCP 600, Incoterm terms, and international shipping regulations & documentations. Familiar with container, flexibag, isotank and bulk shipments operations. Familiar in handling of Marine Insurance Good communicator and capable of report writing in a clear and structured way. Strong problem solving and analytical skill is essential. Pro‑active, team player and meticulous. Seniority level

Mid-Senior level Employment type

Full-time Job function

Supply Chain, Customer Service, and Other Industries

Agricultural Chemical Manufacturing and Food and Beverage Manufacturing Customer Service Lead - Operations, SG Marketplace #J-18808-Ljbffr

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Customer Service Operations Manager

Kuala Lumpur, Kuala Lumpur Rge Pte Ltd

Posted 17 days ago

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Job Description

Customer Service Operations Manager page is loaded# Customer Service Operations Managerlocations:

Kuala Lumpurtime type:

Full timeposted on:

Posted Todaytime left to apply:

End Date: December 31, 2025 (30+ days left to apply)job requisition id:

R **Grow your career with us**You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you and exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.**Responsibilities:**You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:• This position supervises ship operations on a day-to-day basis.• Provides direction regarding vessel movements.• Ensures vessels operate safely and in compliance with regulatory requirements and government statutes.• Coordinates vessel schedules to ensure voyage requirements are met as efficiently as possible.• Completes vessel reports and evaluates work performance.**Disclaimer:**When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.Thank you for considering a career with RGE.#LI-Apical #J-18808-Ljbffr

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Customer Service Product Manager (Senior)

Kuala Lumpur, Kuala Lumpur Bybit

Posted 14 days ago

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Job Description

Product Manager, Products & Proposition, GIWM Responsibilities

Undertake the functional planning, design, and requirement management of CRM product lines (such as customer service backend, Salesforce) (C-end functionality and supporting management backend)

Responsible for closely collaborating with the internal business team of the company, building CRM and business flow systems, and being accountable for delivery results and business satisfaction

Explore the implementation and application of AI capabilities in the company's CRM and other product systems to enhance internal efficiency

Responsible for detailed product feature planning and product design, including but not limited to business requirement communication, writing PRD documents, functional process sorting, functional point sorting, logical judgment of each functional point, field sorting, etc., and assisting the R&D team in understanding and mastering requirements, designing system architecture, and arranging iteration plans.

Qualifications

3-5 years of product manager experience, possessing excellent communication and coordination skills

Proficient in using prototype design tools such as Axure and Mockplus, as well as process and mind mapping tools such as Visio and MindManager. Possess excellent PRD document writing skills, able to clearly articulate product logic and functional details.

Strong project management skills, able to effectively coordinate cross departmental resources, control project progress, promote smooth project delivery, good communication and coordination skills, team spirit, good at listening to requirements, coordinating interests of all parties to reach consensus.

Data driven thinking, familiar with data analysis methods and tools, able to solve problems and optimize products through data mining, possessing strong learning ability and innovation awareness, actively following industry trends, introducing new technologies and concepts to optimize products.

Experience in building or successfully implementing AI products is preferred

Those with experience in cryptocurrency exchanges are given priority consideration

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Customer Service Operation Manager - CapCut

Kuala Lumpur, Kuala Lumpur ByteDance

Posted 17 days ago

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Job Description

ByteDance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia The CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safety, end-to-end security and ecology of AIGC, content safety, risk control security, departmental compliance processes, crisis response, regional legal compliance, information security, social responsibility, and more. The team primarily consists of Product and Operations who are based across Beijing, Shenzhen, and San Jose. The business covers both mature and early-stage products, with a presence in both China and global markets. The work environment offers high flexibility and abundant opportunities for growth. Whether in Product or Operations, we hope you possess proficient working skills internationally, strong self-motivation, learning ability, and long-term optimism and resilience. Responsibilities Manage the delivery operations of multiple businesses, ensuring targets for user experience, cost efficiency, and organizational health Focus on user service experience by analyzing daily service data and user feedback to identify and improve deficiencies in product and service processes, driving continuous optimization Oversee service efficiency and costs, leading the team to enhance service efficiency and optimize service costs through product optimization, personnel management, and process improvement Cultivate a user-first service culture, achieving high-performance operational goals through standardized workplace practices Manage multi-channel service resources and optimize workforce models to enhance service quality and efficiency Qualifications Minimum Qualifications Proven experience in managing overseas customer service center delivery Well-developed service delivery and operational management methodologies, with the ability to quickly establish and continuously optimize an efficient operational system Ability to adapt to a fast-changing business environment and a rapid work pace Strong English proficiency, capable of using it as a working language for communication Preferred Qualifications Strong horizontal pulling and collaborative promotion capabilities, and can promote multi-department collaboration from the perspective of global optimization Proficiency in Chinese is required to effectively communicate and collaborate across regions, including internal teams based in Mainland China. About CapCut CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to its basic features, such as video editing, text, stickers, filters, colors and music, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help you capture and snip moments. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

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Manager, Customer Service

Kuala Lumpur, Kuala Lumpur Hunters International Sdn Bhd

Posted 12 days ago

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Job Description

Overview The Customer Service Manager is responsible for overseeing and leading the customer service team, including oversea CS Teams, to ensure exceptional customer experiences. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team. The Customer Service Manager plays a critical role in enhancing the overall customer experience and ensuring the success of the organization through customer satisfaction and loyalty.

Key Responsibilities Team Leadership

Supervise and guide a team of customer service representatives, ensuring they adhere to established policies and procedures.

Provide leadership, motivation, and support to the team to enhance performance and productivity.

Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices.

Customer Interaction

Handle escalated customer inquiries, complaints, and feedback to ensure swift and satisfactory resolution.

Develop and implement strategies to improve overall customer satisfaction and loyalty.

Monitor customer interactions to identify trends, issues, and areas for improvement.

Process Improvement

Analyse existing customer service processes and identify opportunities for improvement.

Implement changes to streamline workflows, reduce response times, and enhance overall efficiency.

Collaborate with other departments to ensure a seamless and customer-centric experience across all touch points.

Performance Metrics

Establish and monitor key performance indicators (KPIs) for the customer service team.

Regularly assess team performance against set metrics and implement corrective measures as needed.

Prepare and present performance reports to senior management.

Communication

Maintain open and effective communication channels within the customer service team and across departments.

Collaborate with Operations, Supply Chain, Marketing, Sales, and Product development teams to stay informed about operations matters, product and promotions updates, and company events/ activities updates.

Customer Feedback Analysis

Utilize customer feedback and surveys to identify areas for improvement and implement strategies to address concerns.

Work closely with the Quality Assurance team to ensure service standards are consistently met.

Budget Management

Assist in budget planning for the customer service department, including resource allocation and technology investments.

Optimize spending to achieve cost-effectiveness while maintaining service quality.

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Assistant Manager, Customer Service

Kuala Lumpur, Kuala Lumpur Berjaya Corporation Berhad

Posted 17 days ago

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Job Description

Job Title

Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja) Requirements

Degree in Business Administration or related field. Proven customer service management experience. Strong leadership, communication, and problem-solving skills. For interested applicants, please email your updated CV to

.

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