What Jobs are available for Client Relations Manager in Kuala Lumpur?
Showing 500 Client Relations Manager jobs in Kuala Lumpur
Customer Service
Kuala Lumpur, Kuala Lumpur
BABY PANDA SDN BHD
Posted 3 days ago
Job Viewed
Job Description
Support the unit head in ensuring the department runs effectively and efficiently. Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner. Manage large amounts of messaging through social media. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information. Keep records of customer interactions, process customer accounts, and file documents. Take the extra mile to engage with customers. Prepare and submit reports as required on a timely basis. What We’re Looking For:
Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us. Strong communication and interpersonal skills. Excellent communication, presentation, and customer relationship skills. Good command of written and spoken English and Bahasa Malaysia. Customer orientation and ability to respond to different types of characters. Willing to learn/ Good attitude. Job Requirements and Application
To apply, please answer the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in?
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Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us. Strong communication and interpersonal skills. Excellent communication, presentation, and customer relationship skills. Good command of written and spoken English and Bahasa Malaysia. Customer orientation and ability to respond to different types of characters. Willing to learn/ Good attitude. Job Requirements and Application
To apply, please answer the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in?
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0
Customer Service
Kuala Lumpur, Kuala Lumpur
Hirehub Management Sdn. Bhd.
Posted 17 days ago
Job Viewed
Job Description
This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur. Job Responsibilities: Provide excellent customer service to clients in person, over the phone, and via email.
Schedule appointments and consultations, ensuring accuracy and efficiency.
Greet clients upon arrival and ensure they feel welcome and comfortable.
Assist clients with product selection, providing information on features, benefits, and usage.
Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
Maintain cleanliness and organization of the reception and waiting areas.
Answer inquiries and address concerns promptly and professionally.
Assist with administrative tasks such as filing, data entry, and inventory management.
Collaborate with other team members to ensure a smooth and seamless customer experience.
Promote and upsell additional products and services to clients as appropriate.
Job Requirements:
High school diploma or equivalent; additional education or training in customer service is a plus.
Proven experience in a customer service role, preferably in the aesthetic industry.
Excellent communication and interpersonal skills, with a friendly and professional demeanor.
Strong organizational and multitasking abilities, with keen attention to detail.
Ability to work effectively in a fast-paced environment and remain calm under pressure.
Proficiency in computer skills, including MS Office and appointment scheduling software.
Knowledge of aesthetic treatments, products, and procedures is desirable.
Willingness to learn and adapt to new technologies and procedures.
Ability to maintain confidentiality and handle sensitive information with discretion.
Flexibility to work evenings, weekends, and holidays as needed.
Commission and discounts for in-house aesthetic services
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Schedule appointments and consultations, ensuring accuracy and efficiency.
Greet clients upon arrival and ensure they feel welcome and comfortable.
Assist clients with product selection, providing information on features, benefits, and usage.
Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
Maintain cleanliness and organization of the reception and waiting areas.
Answer inquiries and address concerns promptly and professionally.
Assist with administrative tasks such as filing, data entry, and inventory management.
Collaborate with other team members to ensure a smooth and seamless customer experience.
Promote and upsell additional products and services to clients as appropriate.
Job Requirements:
High school diploma or equivalent; additional education or training in customer service is a plus.
Proven experience in a customer service role, preferably in the aesthetic industry.
Excellent communication and interpersonal skills, with a friendly and professional demeanor.
Strong organizational and multitasking abilities, with keen attention to detail.
Ability to work effectively in a fast-paced environment and remain calm under pressure.
Proficiency in computer skills, including MS Office and appointment scheduling software.
Knowledge of aesthetic treatments, products, and procedures is desirable.
Willingness to learn and adapt to new technologies and procedures.
Ability to maintain confidentiality and handle sensitive information with discretion.
Flexibility to work evenings, weekends, and holidays as needed.
Commission and discounts for in-house aesthetic services
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This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Kuala Lumpur, Kuala Lumpur
TDCX
Posted 17 days ago
Job Viewed
Job Description
TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Get AI-powered advice on this job and more exclusive features.
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.
Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!
#BeMore
Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
Follow up on consumer’s queries in a timely manner.
Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
Possesses a strong attention to detail.
Ability to work with a flexible schedule, including shifts when and as required.
Experience in customer service or contact centre is considered an added advantage
Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
Excellent verbal and written communication skills in English and the language of the supporting market.
About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Outsourcing and Offshoring Consulting
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.
Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!
#BeMore
Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
Follow up on consumer’s queries in a timely manner.
Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
Possesses a strong attention to detail.
Ability to work with a flexible schedule, including shifts when and as required.
Experience in customer service or contact centre is considered an added advantage
Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
Excellent verbal and written communication skills in English and the language of the supporting market.
About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Outsourcing and Offshoring Consulting
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Kuala Lumpur, Kuala Lumpur
Muhibbah Alliance Capital Sdn Bhd
Posted 17 days ago
Job Viewed
Job Description
Overview
Join to apply for the
Customer Service
role at
Muhibbah Alliance Capital Sdn Bhd . Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Job Responsibilities
SKILL: Good in Microsoft Excel, and Word. Wellcommunication skills, both written and verbal. Problem-solving abilities and attention to detail. A proactive attitude and willingness to learn. Job Requirements
F3MALE RANGE: 20-35 LANGUAGE: MALAY, ENGLISH Job Benefits
Allowance Provided EPF / SOCSO / PCB Annual Bonus Annual Leave Seniority level
Associate Employment type
Full-time Job function
Customer Service Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.
#J-18808-Ljbffr
Join to apply for the
Customer Service
role at
Muhibbah Alliance Capital Sdn Bhd . Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Job Responsibilities
SKILL: Good in Microsoft Excel, and Word. Wellcommunication skills, both written and verbal. Problem-solving abilities and attention to detail. A proactive attitude and willingness to learn. Job Requirements
F3MALE RANGE: 20-35 LANGUAGE: MALAY, ENGLISH Job Benefits
Allowance Provided EPF / SOCSO / PCB Annual Bonus Annual Leave Seniority level
Associate Employment type
Full-time Job function
Customer Service Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
3
Customer Service Intern
Kuala Lumpur, Kuala Lumpur
Coty
Posted 3 days ago
Job Viewed
Job Description
Customer Service Intern
RESPONSIBILITIES
We are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets.
You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.
Your main focus :
+ Review current ways of working across SEA markets.
+ Work with Customer Service on order and return management.
+ Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization.
+ Understand initiative process, review and deploy best practices to optimize order and returns processes.
+ Deploy KPI to track and measure effectiveness of new processes
YOU ARE A COTY FIT
+ Undergraduates who can commit **ideally 6 months** for a **full-time internship.**
+ Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
+ Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
+ Possesses cross-cultural awareness and high emotional intelligence.
+ Articulate, with the ability to work in a fast-paced environment.
+ Good balance of a professional attitude while having fun.
+ Strong interest in consumer goods, makeup and beauty products.
+ Strong desire to learn along with a strong sense of ownership.
+ Persuasive, resilient and flexible, able to easily adapt to new challenges.
+ Passionate, enthusiastic and driven to regularly follow-up with loose ends.
+ Able to thrive despite challenges while adopting a positive attitude under pressure.
OUR BENEFITS
+ A salary that matches your knowledge and experience
+ Great holiday benefits
+ Comprehensive medical and commercial insurance
+ Fair rewards given based on performance and individual abilities
RECRUITMENT PROCESS
1. Our recruiter will contact you within 10 working days.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.
ABOUT COTY
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit .
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.
Country/Region: MY
City: Kuala Lumpur
RESPONSIBILITIES
We are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets.
You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.
Your main focus :
+ Review current ways of working across SEA markets.
+ Work with Customer Service on order and return management.
+ Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization.
+ Understand initiative process, review and deploy best practices to optimize order and returns processes.
+ Deploy KPI to track and measure effectiveness of new processes
YOU ARE A COTY FIT
+ Undergraduates who can commit **ideally 6 months** for a **full-time internship.**
+ Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
+ Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
+ Possesses cross-cultural awareness and high emotional intelligence.
+ Articulate, with the ability to work in a fast-paced environment.
+ Good balance of a professional attitude while having fun.
+ Strong interest in consumer goods, makeup and beauty products.
+ Strong desire to learn along with a strong sense of ownership.
+ Persuasive, resilient and flexible, able to easily adapt to new challenges.
+ Passionate, enthusiastic and driven to regularly follow-up with loose ends.
+ Able to thrive despite challenges while adopting a positive attitude under pressure.
OUR BENEFITS
+ A salary that matches your knowledge and experience
+ Great holiday benefits
+ Comprehensive medical and commercial insurance
+ Fair rewards given based on performance and individual abilities
RECRUITMENT PROCESS
1. Our recruiter will contact you within 10 working days.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.
ABOUT COTY
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit .
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.
Country/Region: MY
City: Kuala Lumpur
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Executive, Customer Service
Kuala Lumpur, Kuala Lumpur
Under Armour, Inc.
Posted 3 days ago
Job Viewed
Job Description
Executive, Customer Service
**Executive, Customer Service**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. ( of Role**
The **Executive, Customer Service** will act as a liaison, provide product and service information and resolve any emerging problems that our South APAC (SG, MY, HK, ID, PH, TH) customers might face with accuracy and efficiency. He/she will also be responsible to ensure excellent service standards, respond efficiently to customer inquiries via calls, live chat and emails to maintain high customer satisfaction.
**Your Impact**
**Customer Experience Management**
- Take ownership of customers' issues and follow problems through to resolution
- Ensure customer satisfaction and provide professional customer support
- Handle escalated complaints and feedback from customers
- Keep accurate records and document customer service actions and discussions in the call centre database in a comprehensive manner
- Manage orders via the system according to customer's request
- Liaise with internal and external stakeholders to resolve customer issues
**Improvement to Company Branding**
- Build sustainable relationships and engagement with customers
- Gather and bring up customer feedback on products, sales and marketing team
**Knowledge Sharing**
- Share effective workarounds and knowledge with team members
**Qualifications**
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Excellent communication skills, with the ability to multi-task and work under tight deadlines
+ Strong language proficiency in both spoken and written English and Bahasa Melayu is essential, as the customer service team handles regional customers from Hong Kong, Indonesia, Malaysia, Singapore, Thailand, and other markets.
+ Prior knowledge of Salesforce is an advantage
+ Excellent organizational skills with great attention to detail
+ Motivated, independent, and resourceful to provide solutions to customer
+ Strong interpersonal skills with the ability to build strong and sustainable working relationships with internal and external stakeholders
**Relocation**
+ No relocation provided
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID:
Location:
Kuala Lumpur, Kuala Lumpur, MY, 50250
Business Unit: Corporate
Region: APAC
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here
**Executive, Customer Service**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. ( of Role**
The **Executive, Customer Service** will act as a liaison, provide product and service information and resolve any emerging problems that our South APAC (SG, MY, HK, ID, PH, TH) customers might face with accuracy and efficiency. He/she will also be responsible to ensure excellent service standards, respond efficiently to customer inquiries via calls, live chat and emails to maintain high customer satisfaction.
**Your Impact**
**Customer Experience Management**
- Take ownership of customers' issues and follow problems through to resolution
- Ensure customer satisfaction and provide professional customer support
- Handle escalated complaints and feedback from customers
- Keep accurate records and document customer service actions and discussions in the call centre database in a comprehensive manner
- Manage orders via the system according to customer's request
- Liaise with internal and external stakeholders to resolve customer issues
**Improvement to Company Branding**
- Build sustainable relationships and engagement with customers
- Gather and bring up customer feedback on products, sales and marketing team
**Knowledge Sharing**
- Share effective workarounds and knowledge with team members
**Qualifications**
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Minimum Diploma in business administration or related field preferred
+ 2 years of customer service experience handling email, phone, live chat and social media channels.
+ Excellent communication skills, with the ability to multi-task and work under tight deadlines
+ Strong language proficiency in both spoken and written English and Bahasa Melayu is essential, as the customer service team handles regional customers from Hong Kong, Indonesia, Malaysia, Singapore, Thailand, and other markets.
+ Prior knowledge of Salesforce is an advantage
+ Excellent organizational skills with great attention to detail
+ Motivated, independent, and resourceful to provide solutions to customer
+ Strong interpersonal skills with the ability to build strong and sustainable working relationships with internal and external stakeholders
**Relocation**
+ No relocation provided
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID:
Location:
Kuala Lumpur, Kuala Lumpur, MY, 50250
Business Unit: Corporate
Region: APAC
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here
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This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
The Cigna Group
Posted 15 days ago
Job Viewed
Job Description
+ Providing customer services for international claims for the reimbursement of medical expenses for the unit's dedicated contracts.
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit's workflows to achieve set targets.
+ Providing accurate file information to internal employees where required.
+ Tracking procedural irregularities and raising these with the Team Leader.
+ Raising problems or difficult issues with the Head.
+ Actively working to maintain a co-operative and friendly working environment.
+ You have a master degree or equal through experience.
+ You have good knowledge of English (both spoken and written), additional languages such as (Thai, Mandarin & Spanish) are required.
+ Medical terminology
+ Use of necessary reference works
+ Knowledge of Microsoft Office and proprietary IT applications
+ Written skills: conveys messages in clear language, paying attention to accent/circumstances
+ and appropriate style.
+ Customer-focused: communicates empathically.
+ Skilled decision-maker: takes the right action on allocated files based on the information available.
+ Accurate: works accurately by giving complete and correct answers
+ Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.
+ Disciplined: follows procedures, agreements and document flows correctly.
+ Efficient: able to strike the right balance between quality and quantity.
+ Team-player: enjoys working as part of a team.
+ Computer-literate: quick to learn current office applications and Cigna International in-house systems.
+ Discrete: exercises utmost discretion when dealing with confidential (medical) information.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit's workflows to achieve set targets.
+ Providing accurate file information to internal employees where required.
+ Tracking procedural irregularities and raising these with the Team Leader.
+ Raising problems or difficult issues with the Head.
+ Actively working to maintain a co-operative and friendly working environment.
+ You have a master degree or equal through experience.
+ You have good knowledge of English (both spoken and written), additional languages such as (Thai, Mandarin & Spanish) are required.
+ Medical terminology
+ Use of necessary reference works
+ Knowledge of Microsoft Office and proprietary IT applications
+ Written skills: conveys messages in clear language, paying attention to accent/circumstances
+ and appropriate style.
+ Customer-focused: communicates empathically.
+ Skilled decision-maker: takes the right action on allocated files based on the information available.
+ Accurate: works accurately by giving complete and correct answers
+ Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.
+ Disciplined: follows procedures, agreements and document flows correctly.
+ Efficient: able to strike the right balance between quality and quantity.
+ Team-player: enjoys working as part of a team.
+ Computer-literate: quick to learn current office applications and Cigna International in-house systems.
+ Discrete: exercises utmost discretion when dealing with confidential (medical) information.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Officer
Kuala Lumpur, Kuala Lumpur
Sedgwick
Posted 16 days ago
Job Viewed
Job Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Customer Service Officer
Customer Service Officer (Call Centre)
We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there's a place for you here.
**Your Role:**
+ **Emergency Assistance:** Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
+ **Travel Claims:** Manage inbound calls for Travel Claims enquiries.
+ **Mobile Claims:** Assist customers from Singapore & Hong Kong with Mobile Claims.
+ **Customer Support:** Address customer inquiries and feedback regarding our services.
+ **Insurance Claims:** Provide motor insurance claim support in line with guidelines.
+ **Administrative Tasks:** Complete call logs and update our operating system.
+ **Flexibility:** Commit to a rotational shift schedule.
+ **Additional Duties:** Occasionally take on other ad-hoc tasks assigned.
**To Succeed in This Role, You Should Have:**
+ Proficiency in computer skills, including Microsoft Office.
+ Strong time management abilities.
+ Excellent communication skills, both oral and written.
+ Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
+ Willingness to work on a rotating shift schedule.
**What We Offer:**
+ A supportive and inclusive work environment.
+ Opportunities for professional growth and development.
+ Comprehensive benefits for your well-being.
**Please note: This position requires working in shifts.**
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Customer Service Officer
Customer Service Officer (Call Centre)
We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there's a place for you here.
**Your Role:**
+ **Emergency Assistance:** Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
+ **Travel Claims:** Manage inbound calls for Travel Claims enquiries.
+ **Mobile Claims:** Assist customers from Singapore & Hong Kong with Mobile Claims.
+ **Customer Support:** Address customer inquiries and feedback regarding our services.
+ **Insurance Claims:** Provide motor insurance claim support in line with guidelines.
+ **Administrative Tasks:** Complete call logs and update our operating system.
+ **Flexibility:** Commit to a rotational shift schedule.
+ **Additional Duties:** Occasionally take on other ad-hoc tasks assigned.
**To Succeed in This Role, You Should Have:**
+ Proficiency in computer skills, including Microsoft Office.
+ Strong time management abilities.
+ Excellent communication skills, both oral and written.
+ Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
+ Willingness to work on a rotating shift schedule.
**What We Offer:**
+ A supportive and inclusive work environment.
+ Opportunities for professional growth and development.
+ Comprehensive benefits for your well-being.
**Please note: This position requires working in shifts.**
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
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7
Customer Service Officer
Kuala Lumpur, Kuala Lumpur
Horizon Network
Posted 11 days ago
Job Viewed
Job Description
We need of " CUSTOMER SERVICE OFFICER (Mandarin Speaking) "
-Salary package: $1,000-$1,500 (Negotiable)
- Work Location: OVERSEAS (free accommodation)
- ALLOWANCE
- WORK VISA
- TRAVEL ALLOWANCE
-TRANSPORTATION ALLOWANCE
-MEAL ALLOWANCE
NOTE:
REIMBURSEMENT OF FLIGHT TICKET FOR THOSE WHO ARE SUCCESSFULLY HIRED
JOB DESCRIPTIONS:
- Answering customer’s questions via phone and/or live chat
- Maintaining and updating customers’ accounts
- Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
- Collecting and analyzing customer’s feedback for service improvement.
REQUIREMENTS:
- High School | College Degree | Bachelor Degree.
- Experience as Customer Service is preferred but not required.
- WITHOUT work experience in the same position are encourage to apply.
- Willing to be TRAINED.
- Language Required: NATIVE Language and ENGLISH (Intermediate | Fluent).
- MANDARIN Language is an A+.
- Applicants should be willing to relocate and work OVERSEAS.
- Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.
- Can start ASAP.
-Salary package: $1,000-$1,500 (Negotiable)
- Work Location: OVERSEAS (free accommodation)
- ALLOWANCE
- WORK VISA
- TRAVEL ALLOWANCE
-TRANSPORTATION ALLOWANCE
-MEAL ALLOWANCE
NOTE:
REIMBURSEMENT OF FLIGHT TICKET FOR THOSE WHO ARE SUCCESSFULLY HIRED
JOB DESCRIPTIONS:
- Answering customer’s questions via phone and/or live chat
- Maintaining and updating customers’ accounts
- Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
- Collecting and analyzing customer’s feedback for service improvement.
REQUIREMENTS:
- High School | College Degree | Bachelor Degree.
- Experience as Customer Service is preferred but not required.
- WITHOUT work experience in the same position are encourage to apply.
- Willing to be TRAINED.
- Language Required: NATIVE Language and ENGLISH (Intermediate | Fluent).
- MANDARIN Language is an A+.
- Applicants should be willing to relocate and work OVERSEAS.
- Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.
- Can start ASAP.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Customer Service - Reservation
Kuala Lumpur, Kuala Lumpur
Agensi Pekerjaan JobScoper Sdn. Bhd.
Posted today
Job Viewed
Job Description
Job Responsibilities
Respond to customer inquiries via phone and email, ensuring timely and accurate information is provided. Assist customers with reservation bookings, modifications, and cancellations. Handle and resolve customer issues or escalate cases when necessary. Provide guidance on self-service options and online booking features. Maintain detailed records of all customer interactions and feedback. Strive to deliver an exceptional customer experience while meeting performance targets. Job Requirements
Fluent in English and Mandarin, with excellent written and verbal communication skills. SPM or above qualification. Able to work on a 24/7 rotational shift basis. Strong interpersonal and problem-solving skills. Ability to handle customer queries with professionalism and empathy. Fresh graduates are encouraged to apply. Prior experience in customer service, reservations, or hospitality will be an added advantage. Job Benefits
5 working Days Training Provided Medical Insurance Allowance Provided Medical and Hospitalization Leave EPF / SOCSO / EIS
#J-18808-Ljbffr
Respond to customer inquiries via phone and email, ensuring timely and accurate information is provided. Assist customers with reservation bookings, modifications, and cancellations. Handle and resolve customer issues or escalate cases when necessary. Provide guidance on self-service options and online booking features. Maintain detailed records of all customer interactions and feedback. Strive to deliver an exceptional customer experience while meeting performance targets. Job Requirements
Fluent in English and Mandarin, with excellent written and verbal communication skills. SPM or above qualification. Able to work on a 24/7 rotational shift basis. Strong interpersonal and problem-solving skills. Ability to handle customer queries with professionalism and empathy. Fresh graduates are encouraged to apply. Prior experience in customer service, reservations, or hospitality will be an added advantage. Job Benefits
5 working Days Training Provided Medical Insurance Allowance Provided Medical and Hospitalization Leave EPF / SOCSO / EIS
#J-18808-Ljbffr
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9