Job Description :
Reports to: Service Manager
Department: Field Technical Service
Location: Malaysia, Selangor, Shah Alam
When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in improving customer experience. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Responsibilities: Adhere company values of Integrity, Intensity, Involvement and Innovation to drive business and operational excellence Conduct on/off site instrument services such as installation, maintenance, remedial, performance validation and major overhaul according to our standard procedures to optimize instrument uptime Provide instrument operational and user level maintenance training for customers Ensure all assign services meet/excel our customer needs and expectations, achieve our customer delight goals All render services in accord to our quality business compliance and safety standards Independent and discipline to follow our standard processes to fulfill our deliverables Actively and promptly perform administrative responsibilities such as ticket update, documentation and escalation Communicate efficiently with professionalism and clarity to our customer Cultivate and develop positive working relationships with customers, suppliers, contractors and company personnel Able to travel in short notice to customer sites to resolve problems or support other field service personnel Provide feedback to product quality and technical support function for continuous improvement Use appropriate checklists and reports in accordance to our company documentation system Team player and willing to share field gain knowledge / experience with team
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of laboratory products. Typically requires a University degree in Electronic, Electrical, Chemistry or relevant engineering Equivalent technical experience in general laboratory and analytical instrument such as U-VIS, X-RAY, AAS, GC, LC or MS will be added advantages. Prefer located in Johor Bahru or nearby state Requires approximately 5-7 years hands on technical experience Prefer extensive knowledge/experience with control and refrigeration system Ability to deal effectively with difficult customers Excellent interpersonal communication skills Professional working proficiency in English Proven ability in resolving laboratory instrument Literate in MS DOS and Windows software environments Able to read and interpret engineering schematics Must have ability to obtain a valid passport and travel regionally / internationally as required Must possess a valid driver's license Able to work independently with limited supervision in a dynamic environment.
- Company Name
- Thermo Fisher Scientific
- Job Location